Lenovo TP00052A User Manual Download | Manualshive

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Chapter 10. Getting support

This chapter provides information about getting help and support from Lenovo.

•

“Before you contact Lenovo” on page 145

•

“Getting help and service” on page 145

•

“Purchasing additional services” on page 147

Before you contact Lenovo

Often, you can solve your computer problems by referring to the information in the explanations of error
codes, running diagnostic programs, or by consulting the Lenovo Web site.

Registering your computer

If your computer is installed with the Windows 7 operating system, register your computer with Lenovo at
http://www.lenovo.com/register. For more information, see “Registering your computer” on page 21.

Downloading system updates

Downloading updated software might resolve problems you experience with your computer.

To download updated software, go to the following Web site and follow the instructions on the screen:
http://www.lenovo.com/support

Recording information

Before you talk to a Lenovo representative, record the following important information about your computer.

Recording problem symptoms and details

Collect the answers to the questions below before you call for help. Then, you will be able to get help
as quickly as possible.

• What is the problem? Is it continuous or intermittent?

• Is there an error message? What is the error code, if any?

• What operating system are you using? Which version?

• Which software programs were running at the time of the problem?

• Can the problem be reproduced? If so, how?

Recording system information

The serial number label is on the bottom of your computer. Record the machine type and the serial number.

• What is the name of your Lenovo product?

• What is the machine type?

• What is the serial number?

Getting help and service

If you need help, service, technical assistance, or just want more information about Lenovo products, you
will find a wide variety of sources available from Lenovo to assist you. This section contains information

© Copyright Lenovo 2013, 2015

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Summary of Contents for TP00052A

Page 1: ...User Guide ThinkPad Edge E431 and E531 ...

Page 2: ... and Setup Guide and the Regulatory Notice have been uploaded to the Web site To refer to them go to http www lenovo com UserManuals and follow the instructions on the screen Second Edition January 2015 Copyright Lenovo 2013 2015 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to...

Page 3: ...Connecting to the network 36 Ethernet connections 36 Wireless connections 36 Presentations and multimedia 39 Changing display settings 40 Using an external monitor 40 Using a projector 41 Using the Extend desktop function 41 Using audio features 42 Using the integrated camera 43 Using the optical drive 43 Using a flash media card 43 Inserting a flash media card 44 Removing a flash media card 44 Ch...

Page 4: ...roblems 125 Diagnosing problems 125 Troubleshooting 125 Computer stops responding 125 Spills on the keyboard 126 Error messages 126 Errors without messages 128 Beep errors 129 Memory module problems 130 Networking problems 130 Problems with the keyboard and other pointing devices 132 Problems with the display and multimedia devices 133 Fingerprint reader problems 138 Battery and power problems 138...

Page 5: ... for Taiwan 157 Battery recycling information for the United States and Canada 157 Recycling information for China 157 Appendix C ENERGY STAR model information 159 Appendix D Notices 161 Trademarks 162 Appendix E Restriction of Hazardous Substances Directive RoHS 163 European Union RoHS 163 China RoHS 164 Turkish RoHS 164 Ukraine RoHS 165 India RoHS 165 Copyright Lenovo 2013 2015 iii ...

Page 6: ...iv User Guide ...

Page 7: ...ard by lifting your hands from the palm rest Protect yourself from the heat generated by the ac power adapter When the ac power adapter is connected to an electrical outlet and your computer it generates heat Extended contact with your body even through clothing may cause a skin burn Do not place the ac power adapter in contact with any part of your body while it is in use Never use it to warm you...

Page 8: ...the Lenovo Limited Warranty For more information see Warranty Information in the Safety Warranty and Setup Guide that comes with your computer Customer safety is important Our products are developed to be safe and effective However personal computers are electronic devices Power cords power adapters and other features can create potential safety risks that can result in physical injury or property...

Page 9: ...en or damaged Signs of overheating smoke sparks or fire Damage to a battery such as cracks dents or creases discharge from a battery or a buildup of foreign substances on the battery A cracking hissing or popping sound or strong odor that comes from the product Signs that liquid has been spilled or an object has fallen onto the computer product the power cord or power adapter The computer product ...

Page 10: ... crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cords and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids can cause a short circuit particularly if the power cord or p...

Page 11: ...s is a safety feature Do not defeat this safety feature by trying to insert it into a non grounded outlet If you cannot insert the plug into the outlet contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent of the branch circuit rating Consult a...

Page 12: ... buildup of foreign materials on the battery leads stop using the battery and obtain a replacement from the battery manufacturer Batteries can degrade when they are left unused for long periods of time For some rechargeable batteries particularly Lithium Ion batteries leaving a battery unused in a discharged state could increase the risk of a battery short circuit which could shorten the life of t...

Page 13: ...uct ventilation DANGER Computers ac power adapters and many accessories can generate heat when turned on and when batteries are charging Notebook computers can generate a significant amount of heat due to their compact size Always follow these basic precautions When your computer is turned on or the battery is charging the base the palm rest and some other parts may become hot Avoid keeping your h...

Page 14: ...enings Do not operate your computer inside furniture as this might increase the risk of overheating Airflow temperatures into the computer should not exceed 35 C 95 F Electrical current safety information DANGER Electric current from power telephone and communication cables is hazardous To avoid a shock hazard Do not use your computer during a lightning storm Do not connect or disconnect any cable...

Page 15: ... radiation There are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and...

Page 16: ...in the package as a set the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332 1 If different headphones or earphones are used ensure that they comply with EN 50332 1 Clause 6 5 Limitation Values Using headphones that do not comply with EN 50332 1 can be dangerous due to excessive sound pressure levels Additional safety information DANG...

Page 17: ... important product information on page 12 Features on page 13 Specifications on page 15 Operating environment on page 15 Lenovo programs on page 16 Locating computer controls connectors and indicators This section introduces the computer hardware features to give you the basic information you will need to start using the computer Front view ThinkPad Edge E431 front view Figure 1 ThinkPad Edge E431...

Page 18: ...see Using a flash media card on page 43 6 Fingerprint reader Some models have a fingerprint reader Fingerprint authentication technology provides a simple and secure user access by associating your fingerprint with a password For details see Using the fingerprint reader on page 54 8 Power button Use the power button to turn on the computer To turn off the computer use the Start menu shutdown optio...

Page 19: ... voice when used with a program capable of handling audio Depending on your model your computer might come with one microphone 2 Integrated camera Your computer has an integrated camera Use the camera to take pictures or hold a video conference For more information about how to use the camera refer to Using the integrated camera on page 43 ThinkPad pointing device 3 TrackPoint pointing stick 8 Tou...

Page 20: ...tem For the Windows 8 operating system move the cursor to the bottom right corner of the screen to bring up the charms Then click Settings Power Shut down If your computer stops responding and you cannot turn it off press and hold the power button for four seconds or more If the computer still is not responding remove the ac power adapter or the supported ThinkPad OneLink Dock and the battery to r...

Page 21: ...r is turned off do the following 1 Connect the computer to an ac power supply 2 Go to ThinkPad Setup and enable Always On USB Charge in off mode For more information see Config menu on page 106 3 Do one of the following For Windows 7 Open the Power Manager program and click Global Power Settings or click Advanced Global Power Settings Then select Enable Always On USB and click OK For Windows 8 Pre...

Page 22: ...o the ac power connector it provides power to the computer and charges the battery When a supported ThinkPad OneLink Dock is connected to the Lenovo OneLink connector it can not only extend the computer capabilities but also provide ac power to the computer and charge the battery To use the Lenovo OneLink connector you need to remove the connector cover from the Lenovo OneLink connector first Note...

Page 23: ... to the connector ensure that the USB mark is facing upward Otherwise the connector might be damaged 5 HDMI port Your computer supports the high definition multimedia interface HDMI port a digital audio and video interface that can connect a compatible digital audio device or video monitor such as an high definition television HDTV 6 Combo audio jack To listen to the sound from your computer conne...

Page 24: ...sor Note To avoid impeding airflow do not place any obstacle in front of the fan 3 VGA connector Attach a VGA compatible monitor or projector to your computer to display the computer output 4 HDMI port Your computer supports the HDMI port a digital audio and video interface that can connect a compatible digital audio device or video monitor such as an HDTV 5 USB 3 0 connectors The USB 3 0 connecto...

Page 25: ...ure 6 ThinkPad Edge E431 and E531 bottom view 1 PCI Express Mini Card slot for wireless LAN card 4 Memory upgrade slot 2 Battery 5 Hard disk drive or solid state drive 3 Slot for wireless WAN card or M 2 solid state drive 1 PCI Express Mini Card slot for wireless LAN card Your computer might have a wireless LAN card installed in the PCI Express Mini Card slot for you to establish wireless LAN conn...

Page 26: ...service partition is the reason why there is less free space than expected on your hard disk drive or solid state drive Rear view Figure 7 ThinkPad Edge E431 and E531 rear view 1 Fan louvers rear 1 Fan louvers rear The internal fan and louvers enable air to circulate in the computer and cool the central processor Note To avoid impeding airflow do not place any obstacle in front of the fan Status i...

Page 27: ...s are muted 4 Camera status indicator When the Camera status indicator is on the camera is in use 5 6 System status indicators The illuminated dots in the ThinkPad logo on the outer lid of your computer and on the palm rest show the system status of your computer Blinks three times The computer is initially connected to the power On The computer is in use Off The computer is off or in hibernation ...

Page 28: ...r When you contact Lenovo for help the machine type and model information helps support technicians to identify your computer and provide faster service You can find the machine type and model of your computer on the label as shown below FCC ID and IC Certification number label There is no FCC ID or IC Certification number for the wireless LAN card 1 and wireless WAN card 2 shown on the enclosure ...

Page 29: ...se in your computer the computer will not start but will only display an error message and emit audible beeps Certificate of Authenticity label The Certificate of Authenticity label for the preinstalled operating system is attached Printed on this label are the product ID and the product key information for your computer Record this information and keep it in a safe place You might need these numb...

Page 30: ...Display The color display uses the Thin Film Transistor TFT technology Size For E431 models 14 0 inches 355 6 mm For E531 models 15 6 inches 396 2 mm Resolution LCD For E431 models Up to 1366 x 768 or 1600 x 900 depending on the model For E531 models Up to 1366 x 768 or 1920 x 1080 depending on the model External monitor Up to 2048 x 1536 Brightness control Integrated camera Built in microphones K...

Page 31: ...1 models Width 377 mm 14 84 inches Depth 250 mm 9 84 inches Height 26 6 mm 1 05 inches Heat output 65 W 222 Btu hr maximum or 90 W 307 Btu hr maximum depending on the model Power source ac power adapter Sine wave input at 50 to 60 Hz Input rating of the ac power adapter 100 to 240 V ac 50 to 60 Hz Battery pack Lithium ion Li Ion battery pack Battery life For the percentage of the remaining battery...

Page 32: ...oard can cause damage Lenovo programs Your computer comes with Lenovo programs to help you work more easily and securely Depending on the Windows operating system preinstalled the programs might vary To learn more about the programs and other computing solutions offered by Lenovo go to http www lenovo com support Accessing Lenovo programs on the Windows 7 operating system On the Windows 7 operatin...

Page 33: ...ow the instructions on the screen When the installation process completes the program icon will be activated and you can find the program in Control Panel The programs and the corresponding sections and green texts in Control Panel are listed in the following table Table 2 Programs in Control Panel Program Control Panel section Green text in Control Panel Access Connections Network and Internet Le...

Page 34: ...System Fingerprint Software Lenovo Companion Lenovo Cloud Storage Lenovo Settings Lenovo Mobile Access Lenovo Solution Center Lenovo QuickLaunch Lenovo ThinkVantage Tools Password Manager System Update Note The Password Manager program is not preinstalled on your computer You can download it from the Lenovo Support Web site at http www lenovo com support For an introduction to these programs see A...

Page 35: ...y time Lenovo Companion Your system s best features should be easy to access and understand With Lenovo Companion they are Use Lenovo Companion to register your computer access your user manual manage system health and update check the warranty status and see accessories customized for your computer You also can read hints and tips explore Lenovo forums and stay up to date on technology news with ...

Page 36: ...t help and recover from system crashes even if you cannot start the Windows operating system SimpleTap The SimpleTap program provides you with a quick way to customize some basic computer settings such as muting the speakers adjusting the volume locking the computer operating system launching a program opening a Web page opening a file You also can use the SimpleTap program to access the Lenovo Ap...

Page 37: ...ster your computer with Lenovo go to http www lenovo com register and follow the instructions on the screen to register your computer If you are using a Windows 7 operating system you also can register your computer through the preinstalled Lenovo Product Registration program The program launches automatically after you have used your computer for a period of time Follow the instructions on the sc...

Page 38: ...on the Windows 7 operating system or Location Awareness program in Lenovo Settings on the Windows 8 operating system To learn more about using the wireless features of your computer refer to Wireless connections on page 36 To travel more confidently be sure to check the tips in Traveling with your computer on page 47 Press F8 to enable or disable the wireless features How do I give presentations o...

Page 39: ...ngers apart on the screen to zoom in Rotate Put two or more fingers on an item and then rotate your fingers This operation enables you to rotate the selected items in a direction you move your fingers Double tap For some applications quickly tap twice on the screen to zoom in Double tap again to zoom out Windows 8 touch gestures and mouse actions The following table lists the touch gestures and mo...

Page 40: ... bottom edge Right click a blank area on the Start screen or right click an open application To close the current application Swipe in from the top edge to the bottom Click the top of the application and then drag it to the bottom of your screen To enlarge or reduce the size of an icon remove an icon from the Start screen or remove an application Move the desired icon downward until a tick icon is...

Page 41: ... the mouse wheel backward To zoom in Move two fingers farther apart Press the Ctrl key while scrolling the mouse wheel forward To rotate an item Put two or more fingers on an item and then rotate your fingers supported only on some models If the application supports rotation click the rotation icon Special keys Your computer has several special keys to help you work more easily and effectively Thi...

Page 42: ...Large icons or Small icons 2 Click Keyboard In the Keyboard Properties window click the ThinkPad F1 F12 keys tab 3 Select the option of your preference To disable the Fn Lock function select Default The Fn Lock indicator is off default mode To initiate the special function printed as an icon on each key press the function key directly To input F1 F12 press the Fn key and the corresponding function...

Page 43: ...e 36 For Windows 8 Opens the Settings charm For Windows 7 Opens Control Panel For Windows 8 Opens the Search charm For Windows 7 Opens Windows Search Views the programs that you have opened For Windows 8 Views all the programs For Windows 7 Opens Computer Fn B Has the same function as the Break key Fn P Has the same function as the Pause key Fn S Has the same function as the SysRq key Fn K Has the...

Page 44: ... screen For information about using the Windows key with other keys refer to the help information system of the Windows operating system 4 Function keys Press Fn Esc to disable or enable the Fn Lock function When the Fn Lock function is disabled The Fn Lock indicator is off default mode To initiate the special function printed as an icon on each key press the function key directly To input F1 F12 ...

Page 45: ...e sound press F1 F2 or F3 Decreases the speaker volume Increases the speaker volume Mutes or unmutes the microphones When the microphones are muted the microphone mute indicator turns on Darkens the display Brightens the display You can temporarily change the computer display brightness by pressing the two keys To change the default brightness level right click the battery status icon in the Windo...

Page 46: ...nt pointing stick apply pressure to the nonslip cap on the pointing stick in any direction parallel to the keyboard Then you can move the cursor But the pointing stick itself does not move The speed at which the cursor moves depends on the pressure you apply to the pointing stick Using the multi touch touch pad The touch pad of your computer supports multi touch with which you can zoom in zoom out...

Page 47: ...fication area displays the percentage of battery power remaining The rate at which you use battery power will determine how long you can use the battery of your computer between charges Because each computer user has different habits and needs it is difficult to predict how long a battery charge will last There are two main factors How much energy is stored in the battery when you begin to work Th...

Page 48: ... time Charging the battery When you find that the percentage of power remaining is low or when the power alarm goes off you need to charge your battery or replace it with a charged battery If an ac outlet is convenient plug the ac power adapter into it and then insert the jack into the computer The battery will be fully charged in about 3 to 6 hours This is affected by the battery size and the phy...

Page 49: ...letely without saving files or exiting from any programs that are running When the computer enters hibernation all open programs folders and files are saved to the hard disk and then the computer turns off To put the computer into hibernation mode change your power plan settings To access power plan settings do the following For Windows 7 1 Open the Power Manager program 2 Click Power Plan or clic...

Page 50: ...rom the left pane select the task folder for which you want to enable the wakeup function The scheduled tasks are displayed 5 Click a scheduled task and then click the Conditions tab 6 Under Power select the check box for Wake the computer to run this task Setting the actions for critical and low power When your battery power falls below a certain level some actions will be triggered For example t...

Page 51: ...ot short circuit it Store it in a cool dry place Keep it away from children The battery pack is a consumable supply If your battery begins to discharge too quickly replace the battery pack with a new one of the type recommended by Lenovo For more information on replacing the battery pack contact your Customer Support Center DANGER Do not drop crush puncture or subject to strong forces Battery abus...

Page 52: ... program DANGER Your computer has an Ethernet connector To avoid the risk of electrical shock do not connect the telephone cable to the Ethernet connector Wireless connections Wireless communication is the transfer of data without the use of cables but by means of radio waves only Depending on the wireless device used in your computer you might be able to connect to the following categories of wir...

Page 53: ...novo com accessories services index html Using the wireless LAN and wireless WAN features To enable or disable the wireless features do one of the following For Windows 7 Press F8 to open the wireless radio switchboard Turn on or turn off the wireless feature as desired For Windows 8 Press F8 to enable or disable the Airplane mode When the Airplane mode is enabled all of your wireless devices are ...

Page 54: ... you also can check the Access Connections gauge the Access Connections status icon or the Access Connections wireless network connection status icon in the Windows notification area Access Connections gauge On the Windows 7 operating system the Access Connections gauge in the Windows notification area displays the status and signal strength of your wireless connection You can find more detailed i...

Page 55: ...the Access Connections program or by double clicking the Access Connections wireless status icon in the Windows notification area Wireless status icon states wireless LAN Power to the wireless radio is off Power to the wireless radio is on No association Power to the wireless radio is on No signal Power to the wireless radio is on The signal strength of the wireless connection is excellent Power t...

Page 56: ...nitor To connect an external monitor do the following 1 Connect the external monitor to the monitor connector then connect the monitor to an electrical outlet 2 Turn on the external monitor 3 Change the display output location by pressing F7 This enables you to switch among viewing output on the external monitor the computer monitor and both monitors Note If your computer cannot detect the externa...

Page 57: ...r parts of the image by moving the screen with the TrackPoint pointing device or another pointing device If the external monitor you are using is outdated the resolution and the refresh rate might be limited Using a projector To make presentations you can connect a projector to your computer through the VGA connector on your computer Note It might take several seconds before the projector displays...

Page 58: ...uter display 3 Set the resolution for the primary display 4 Click the Monitor 2 icon for the secondary display the external display 5 Set the resolution for the secondary display 6 Place the icons for the monitors so that they touch Note You can set the monitors in any relative position but the icons must touch each other 7 Click OK to apply the changes To change the color settings right click on ...

Page 59: ...ows 7 Open the Communication Utility program For Windows 8 Open the Lenovo Settings program and click Camera When the camera is started the camera status indicator turns on You also can use the integrated camera with other programs that provide features such as photographing video capturing and video conferencing To use the integrated camera with other programs open one of the programs and start t...

Page 60: ...nstalled into the slot If plug and play feature is not enabled do the following 1 Go to Control Panel and click Hardware and Sound Device Manager If you are prompted for an administrator password or confirmation type the password or provide confirmation 2 From the Action menu select Add legacy hardware The Add Hardware Wizard starts 3 Follow the instructions on the screen Removing a flash media ca...

Page 61: ...al office might mean adapting to frequent changes in your environment For example adapting to the surrounding light sources proper seating and the placement of your computer hardware can help you improve your performance and achieve greater comfort This example shows someone in a conventional setting Even when not in such a setting you can follow many of these tips Develop good habits and they wil...

Page 62: ... work with your computer the more important it is to observe your working posture Follow Ergonomic information on page 45 and practice active sitting to avoid discomfort associated with your working postures Making minor voluntary postural changes and taking short frequent work breaks are the key ingredients for healthy computing Your computer is light and mobile you can easily reposition your wor...

Page 63: ...e PDF file through e mail to convert it to HTML or ASCII text Adobe PDF files on a local hard disk drive local CD ROM or LAN also can be converted by attaching the Adobe PDF file to an e mail message Traveling with your computer This topic provides information to help you work with your computer when you are travelling Travel tips Use the following travel tips to travel more confidently and effici...

Page 64: ... carrying case that provides adequate cushion and protection External storage device If you are traveling to another country you might want to consider an ac power adapter for the country to which you are travelling To purchase travel accessories go to http www lenovo com accessories 48 User Guide ...

Page 65: ...warranties about the function quality or performance of the locking device and security feature Using passwords By using passwords you can help prevent your computer from being used by others Once you set a password a prompt is displayed on the screen each time you turn on the computer Enter your password at the prompt You cannot use the computer unless you type the correct password Passwords and ...

Page 66: ...presentative to have the password canceled 10 In the Setup Notice window that is displayed press Enter to continue 11 Press Fn F10 The Setup Confirmation window opens Select Yes to save configuration changes and exit Changing or removing the power on password To change the power on password follow steps 1 through 7 Enter your current password When the Enter New Password field is displayed type a n...

Page 67: ...master hard disk password opens Type your new password in the Enter New Password field Press Enter e In the Confirm New Password field retype the password you just entered to verify it Press Enter If you select User only do the following a When a window for typing the new password opens type your new password in the Enter New Password field Press Enter Notes You can set the minimum length of a har...

Page 68: ... To remove the user hard disk password type the current master hard disk password in the Enter Current Password field Then leave the Enter New Password and Confirm New Password fields blank and press Enter A Setup Notice window is displayed Press Enter to exit from the Setup Notice window Both the user and master hard disk passwords will be removed If you choose Master HDP do the following To chan...

Page 69: ... password on many ThinkPad notebook computers to make administration easier By enabling the Lock UEFI BIOS Settings feature on the Password menu when you set the supervisor password you make it impossible for anyone but you to make changes Setting changing or removing a supervisor password Only a system administrator can set change or remove a supervisor password To set change or remove a supervis...

Page 70: ... disk drive Refer to the procedures in Power on password on page 50 and Hard disk passwords on page 50 For security a longer password is recommended 2 If a Disk Encryption hard disk drive or a Disk Encryption solid state drive is installed in your computer be sure to protect the contents of your computer memory from unauthorized access by use of drive encryption software 3 Before you dispose of se...

Page 71: ...lp information system for the program Swiping your finger over the reader To swipe your finger over the reader do the following 1 Place the ball of your finger the central part of the fingerprint on the small circle above the reader Make sure that the entire top joint of the finger is on the reader Note Your computer keyboard might look different from the illustration above 2 Apply light pressure ...

Page 72: ...tication If your hands are too dry apply lotion to them Notice on deleting data from your hard disk drive or solid state drive As computers spread into every corner of life they process more and more information The data on your computer some of which might be sensitive is stored on a hard disk drive or solid state drive Before you dispose of sell or hand over your computer be sure to delete data ...

Page 73: ...al tool To download the program go to http www lenovo com support Note Running either program will take a couple of hours Using firewalls If your system is preinstalled with a firewall program it protects against computer Internet security threats unauthorized access intrusions and Internet attacks It also protects your privacy For more information about how to use the firewall program refer to th...

Page 74: ...58 User Guide ...

Page 75: ... this program do the following 1 Click Start Run The Run window opens 2 Type cmd in the field Then click OK 3 Type ghost align 1mb and press Enter Acronis True Image 2010 or later Paragon Backup Recovery 10 Suit or later Paragon Backup Recovery 10 Home or later Creating and using a recovery media You can use recovery media to restore the hard disk drive to the factory default settings Recovery med...

Page 76: ...ice or Microsoft Works preinstalled If you need to recover or reinstall your Microsoft Office or Microsoft Works programs you must use the Microsoft Office CD or Microsoft Works CD These discs are provided only with computers preinstalled with Microsoft Office or Microsoft Works Performing backup and recovery operations The OneKey Recovery Pro program enables you to back up all your hard disk driv...

Page 77: ...ive from a OneKey Recovery Pro backup If you have backed up your hard disk drive using the OneKey Recovery Pro program you can restore the hard disk drive from a OneKey Recovery Pro backup even if you cannot start the Windows operating system Restore your hard disk drive to the factory default settings The OneKey Recovery Pro workspace enables you to restore the complete contents of your hard disk...

Page 78: ... drives Creating a rescue medium This section provides instructions on how to create a rescue medium 1 From the Windows desktop click Start All Programs Lenovo ThinkVantage Tools Enhanced Backup and Restore The OneKey Recovery Pro program opens 2 In the OneKey Recovery Pro main window click the Launch advanced OneKey Recovery Pro arrow 3 Click the Create Rescue Media icon The Create OneKey Recover...

Page 79: ...older Within the DRIVERS folder are several subfolders named for the various devices installed in your computer for example AUDIO and VIDEO 4 Open the subfolder for the device 5 Reinstall the device driver by one of the following methods In the subfolder for the device look for a text file a file with the extension txt The text file contains information on how to reinstall that device driver If th...

Page 80: ... and the programs that you installed from Windows Store will be reinstalled but all other programs will be removed To refresh your computer do the following 1 Move your cursor to the bottom right corner of the screen to bring up the charms Click Settings Change PC settings General 2 In the Refresh your PC without affecting your files section click Get started Resetting your computer to the factory...

Page 81: ... details about the recovery solutions provided on computers preinstalled with the Windows 8 operating system refer to the help information system of the Windows 8 operating system Chapter 5 Recovery overview 65 ...

Page 82: ...66 User Guide ...

Page 83: ... Handle adapters memory modules and other circuit boards by the edges Never touch exposed circuitry Prevent others from touching components When you install a static sensitive option or CRU touch the static protective package containing the part to a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This reduces static electricity from the package...

Page 84: ...Lenovo Keep the battery pack away from fire Do not expose it to excessive heat Do not expose it to water or rain Do not short circuit it Do not drop crush puncture or subject to strong forces Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery pack or coin cell To replace the battery do the following 1 Turn off the computer or ent...

Page 85: ...e a SIM card or a SIM card might already be installed in your computer or is part of the shipping contents that come with your computer If you find a SIM card included in the shipping contents a dummy card is installed in the SIM card slot Note The SIM card is identified by the IC chip mounted on one side of the card To replace the SIM card do the following 1 Turn off the computer then disconnect ...

Page 86: ...sert the card firmly into the slot until you hear a click 6 Reinstall the battery See Replacing the battery on page 67 7 Turn the computer over again Connect the ac power adapter and all cables Replacing the keyboard ThinkPad Edge E431 Before you start print these instructions DANGER During electrical storms do not connect the cable to or disconnect it from the telephone outlet on the wall 70 User...

Page 87: ...ge of the new keyboard 2 Turn off the computer and then disconnect the ac power adapter and all cables from the computer Wait three to five minutes to let the computer cool 3 Close the computer display and turn the computer over 4 Remove the battery See Replacing the battery on page 67 5 Unlock the keyboard frame 6 To reveal the screw heads beneath the keyboard frame slide the keyboard frame forwa...

Page 88: ...e screws that secure the keyboard with the keyboard multi tool 8 Pivot the keyboard slightly upward 1 until you can see the connectors on the bottom side of the keyboard Then turn over the keyboard 2 72 User Guide ...

Page 89: ...ard on the palm rest and detach the connectors Then remove the keyboard Installing the keyboard To install the keyboard do the following 1 Attach the connectors and then turn over the keyboard Chapter 6 Replacing devices 73 ...

Page 90: ...rd into the space under the frame of the keyboard bezel as shown 3 Reveal the screw heads by sliding the keyboard frame forward with the keyboard multi tool Ensure that the screw heads are exposed completely 74 User Guide ...

Page 91: ...ecure the keyboard in place 5 Slide the keyboard frame backward by 2 5 mm 0 1 inch with the keyboard multi tool Hide the latches of the keyboard frame under the keyboard bezel by pushing the latches with your finger as shown Chapter 6 Replacing devices 75 ...

Page 92: ...ver and lock the keyboard frame 8 Reinstall the battery See Replacing the battery on page 67 9 Turn the computer over again Connect the ac power adapter and all cables ThinkPad Edge E531 Before you start print these instructions DANGER During electrical storms do not connect the cable to or disconnect it from the telephone outlet on the wall 76 User Guide ...

Page 93: ... computer and then disconnect the ac power adapter and all cables from the computer Wait three to five minutes to let the computer cool 3 Close the computer display and turn the computer over 4 Remove the battery See Replacing the battery on page 67 5 Unlock the keyboard frame 6 To reveal the screw heads beneath the keyboard frame slide the keyboard frame forward by 2 5 mm 0 1 inch with the keyboa...

Page 94: ...8 Pivot the keyboard slightly upward 1 until you can see the connectors on the bottom side of the keyboard Then turn over the keyboard 2 78 User Guide ...

Page 95: ...ard on the palm rest and detach the connectors Then remove the keyboard Installing the keyboard To install the keyboard do the following 1 Attach the connectors and then turn over the keyboard Chapter 6 Replacing devices 79 ...

Page 96: ...rd into the space under the frame of the keyboard bezel as shown 3 Reveal the screw heads by sliding the keyboard frame forward with the keyboard multi tool Ensure that the screw heads are exposed completely 80 User Guide ...

Page 97: ...ecure the keyboard in place 5 Slide the keyboard frame backward by 2 5 mm 0 1 inch with the keyboard multi tool Hide the latches of the keyboard frame under the keyboard bezel by pushing the latches with your finger as shown Chapter 6 Replacing devices 81 ...

Page 98: ...ctions Attention The hard disk drive or solid state drive is very sensitive Incorrect handling can cause damage and permanent loss of data Observe the following guidelines Replace the hard disk drive or solid state drive only if you upgrade it or have it repaired The connectors and slot of the hard disk drive or solid state drive are not designed for frequent changes or drive swapping Do not drop ...

Page 99: ...or solid state drive do the following 1 Turn off the computer then disconnect the ac power adapter and all cables from the computer Wait three to five minutes to let the computer cool 2 Close the computer display and turn the computer over 3 Remove the battery See Replacing the battery on page 67 4 Loosen the screws 1 and then remove the cover 2 5 Remove the screws 1 and then slide the hard disk d...

Page 100: ... solid state drive by lifting the tab 7 Place the new hard disk drive or solid state drive into the drive bay 8 Slide the hard disk drive or solid state drive firmly into the connector 1 and then reinstall the screws 2 84 User Guide ...

Page 101: ...e instructions An optical drive is preinstalled in the optical drive bay If it needs to be repaired remove it by doing the following 1 Turn off the computer then disconnect the ac power adapter and all cables from the computer Wait three to five minutes to let the computer cool 2 Remove the battery See Replacing the battery on page 67 3 Close the computer display and turn the computer over 4 Loose...

Page 102: ... screw 6 Pull out the optical drive To install a repaired optical drive or a new one do the following 1 Insert the optical drive into the optical drive bay and then press it firmly into the connector 86 User Guide ...

Page 103: ... you start print these instructions An optical drive is preinstalled in the optical drive bay If it needs to be repaired remove it by doing the following 1 Turn off the computer then disconnect the ac power adapter and all cables from the computer Wait three to five minutes to let the computer cool 2 Remove the battery See Replacing the battery on page 67 3 Close the computer display and turn the ...

Page 104: ...e optical drive and remove it 5 Pull out the optical drive To install a repaired optical drive or a new one do the following 1 Insert the optical drive into the optical drive bay and then press it firmly into the connector 88 User Guide ...

Page 105: ...ardous To avoid shock hazard disconnect the cables before opening the cover of this slot Attention Before you start installing a wireless LAN card touch a metal table or a grounded metal object This action reduces any static electricity from your body The static electricity could damage the card To replace the wireless LAN card do the following 1 Turn off the computer then disconnect the ac power ...

Page 106: ...s is included in the package with the new card use it to disconnect the cables from the card If no such tool is included disconnect the cables by picking up the connectors with your fingers and gently unplugging them 6 Remove the screw 1 The card pops up Remove the card 2 90 User Guide ...

Page 107: ...ure the card with the screw 2 8 Connect the antenna cables to the new card as shown in the drawing 9 Reinstall the computer cover 1 Then tighten the screws 2 10 Reinstall the battery See Replacing the battery on page 67 11 Turn the computer over again Connect the ac power adapter and all cables Chapter 6 Replacing devices 91 ...

Page 108: ...ention Before you start installing a wireless WAN card touch a metal table or a grounded metal object This action reduces any static electricity from your body The static electricity could damage the card If your computer is equipped with a wireless WAN card replace the card by doing the following 1 Turn off the computer then disconnect the ac power adapter and all cables from the computer Wait th...

Page 109: ... included disconnect the cables by picking up the connectors with your fingers and gently unplugging them 6 Remove the screw 1 The card pops up Remove the card 2 7 Align the contact edge of the new card with the corresponding socket 1 Pivot the card until you can snap it into place Secure the card with the screw 2 Chapter 6 Replacing devices 93 ...

Page 110: ...rams run faster To replace or add a memory module read the following prerequisites and then the instructions When replacing a memory module be sure to follow the precautions Note The operating speed of the memory module has dependency on the system configuration In some conditions the memory module in your computer might not be able to operate at the maximum speed Attention Before you start instal...

Page 111: ...the battery on page 67 4 Loosen the screws 1 and then remove the cover 2 5 If two memory modules are already in the memory slots press out on the latches on both edges of the socket at the same time 1 and then remove a memory module 2 to make room for the new one Save the removed memory module for future use 6 Find the notch on the contact edge side of the memory module you are installing Attentio...

Page 112: ...tall it in the bottom slot 8 Pivot the memory module downward until it snaps into place 9 Make sure that the memory module is firmly installed in the slot and cannot be moved easily 10 Reinstall the computer cover 1 Then tighten the screws 2 11 Reinstall the battery See Replacing the battery on page 67 12 Turn the computer over again Connect the ac power adapter and all cables Replacing the backup...

Page 113: ...circuit it Do not drop crush puncture or subject to strong forces Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery pack or coin cell To remove the backup battery do the following 1 Turn off the computer then disconnect the ac power adapter and all cables from the computer Wait three to five minutes to let the computer cool 2 Cl...

Page 114: ... battery 2 To install the backup battery do the following 1 Install the backup battery 1 Then attach the connector 2 2 Reinstall the computer cover 1 Then tighten the screw 2 3 Reinstall the battery See Replacing the battery on page 67 98 User Guide ...

Page 115: ...4 Turn the computer over again Connect the ac power adapter and all cables Chapter 6 Replacing devices 99 ...

Page 116: ...100 User Guide ...

Page 117: ...es and the latest information about them go to http www lenovo com Drivers If you install a new Windows 8 operating system go to http www lenovo com Drivers to download and install the latest device drivers Note The process of installing a new operating system deletes all the data on your hard disk drive including backups or images that were stored in a hidden folder by use of a recovery program B...

Page 118: ...ect Legacy Only or Both If you are going to install the Windows 7 64 bit operating system in Legacy mode select Legacy Only If you are going to install the Windows 7 64 bit operating system in UEFI mode select UEFI Only 5 Press Fn F10 6 Insert the Windows 7 operating system installation DVD into the DVD drive and restart the computer 7 Restore C SWTOOLS from the backup copy you made before startin...

Page 119: ...mputer do the following 1 Start ThinkPad Setup 2 Select Startup Boot 3 Change the boot priority order to boot your computer from the drive that contains the Windows 8 operating system installer 4 Press Fn F10 5 Connect the drive that contains the Windows 8 operating system installer to your computer and restart the computer 6 Install the Intel Chipset Driver for Windows 832 864 7 Install device dr...

Page 120: ...iver has been installed 1 Right click on the desktop and click Personalize 2 Click Display at the left 3 Click Change display settings 4 Click Advanced Settings 5 Click the Monitor tab 6 Click Properties 7 Click the Driver tab 8 Click Update Driver 9 Select Browse my computer for driver software and then click Let me pick from a list of device drivers on my computer 10 Click Have Disk 11 Specify p...

Page 121: ...t by pressing Enter 4 Press Esc to exit from the submenu 5 If you are on a nested submenu press Esc repeatedly until you reach the ThinkPad Setup program main menu Note If you need to restore the settings to their original state as of the time of purchase press Fn F9 to load the default settings You also can select an option on the Restart submenu to load the default settings or discard the change...

Page 122: ... function is enabled with any power sources Note The magic packet type Wake on LAN requires ac power Note The Wake on LAN function does not work when a hard disk password is set Ethernet LAN Option ROM for UEFI Only boot mode or Both with UEFI first Disabled Enabled Loads the Ethernet LAN Option ROM to enable startup from an integrated network device Wireless LAN Radio On Off If you select On the ...

Page 123: ...Ctrl Key swap Disabled Enabled If you select Enabled the Fn key works as the Ctrl key and the Ctrl key works as the Fn key Note Even when Enabled is selected you need to press the Fn key to resume the computer from sleep mode to normal operation Keyboard Mouse Change to F1 F12 keys Default Legacy If you select Default pressing F1 F12 initiates special functions illustrated on each key If you selec...

Page 124: ...ed Always lowest speed Disabled No runtime support lowest speed Note This sub menu is not supported in models with an AMD CPU CPU Power Management Disabled Enabled Unless this power saving feature is disabled it stops the processor clock automatically when there is no system activity You usually do not need to change this function Power Intel R Rapid Start Technology Disabled Enabled Enter after I...

Page 125: ... CPU Note If you are using a computer with a single core processor this item is not available CPU Intel Hyper Threading Technology Disabled Enabled Enable or disable additional logical processors within a processor core Note This sub menu is not supported in models with an AMD CPU Date Time menu If you need to set the current date and time of your computer select Date Time from the ThinkPad Setup ...

Page 126: ...By default this is set to Disabled If you set the supervisor password and enable this function no one but you can change any items in the ThinkPad Setup program Set Minimum Length Disabled Password length options Specify a minimum length for the power on password and hard disk password By default this is set to Disabled If you set the supervisor password and specify a minimum length for passwords ...

Page 127: ...you select Inactive the Security Chip option is visible but the security chip is not functional If you select Disabled the Security Chip option is hidden and the security chip is not functional Security Reporting Options Disabled Enabled Enable or disable the following Security Reporting Options CMOS Reporting CMOS data NVRAM Reporting NVRAM data SMBIOS Reporting SMBIOS data Clear Security Chip En...

Page 128: ...our computer against attacks by such viruses and worms If after choosing Enabled you find that a program does not run correctly select Disabled and reset the setting Intel Virtualization Technology Disabled Enabled If you select Enabled a Virtual Machine Monitor VMM can utilize the additional hardware capabilities provided by Virtualization Technology Virtualization Intel VT d Feature Disabled Ena...

Page 129: ...der Disabled Enabled If you select Enabled you can use the fingerprint reader Intel AT Module Activation Disabled Enabled Permanently Disabled Enable or disable the UEFI BIOS interface to activate the Intel AT module which is an optional anti theft service from Intel Note If you set the Intel AT module activation to Permanently Disabled you will be unable to enable this setting again Note This sub...

Page 130: ...perating system Startup menu You might need to change the startup sequence of your computer For example if you have different operating systems on different devices you can have the system start up from either of them Attention After you change your startup sequence you must be extremely careful not to specify a wrong device during a copy a save or a format operation If you specify a wrong device ...

Page 131: ...B CD 2 USB FDD 3 ATAPI CD0 4 ATAPI CD1 5 ATA HDD2 6 ATA HDD0 7 ATA HDD1 8 USB HDD 9 PCI LAN Other items on the Startup menu The following items also are displayed on the Startup menu of the ThinkPad Setup program Network Boot Specify the top priority boot device to be used when the computer wakes from LAN UEFI Legacy Boot Select system boot capability UEFI Legacy Boot Priority Select a boot priori...

Page 132: ...u select UEFI Only the system cannot boot from the bootable devices that do not have the UEFI enabled operating system Compatibility Support Module CSM is required for booting the legacy operating system If you select UEFI Only CSM Support is selectable For Both or Legacy Only mood CSM Support is not selectable Boot Mode Quick Diagnostics Screen during the POST Quick The ThinkPad Logo screen is di...

Page 133: ...g that was in effect at the time of purchase Enable OS Optimized Defaults to meet the Microsoft Windows 8 certification requirements When you change this setting some other settings are changed automatically The affected settings are CSM Support UEFI Legacy Boot Secure Boot and Secure RollBack Prevention Discard Changes Discard the changes Save Changes Save the changes Updating your system UEFI BI...

Page 134: ...118 User Guide ...

Page 135: ... your data at least once a week If critical data is present it is a good idea to perform a daily backup operation Lenovo has many backup options available for your computer Rewritable optical drives are available for most machines and are easily installed 8 Schedule system restore operations to take a system snapshot periodically For more information about system restore see Chapter 5 Recovery ove...

Page 136: ... drivers from the Lenovo Web site by doing the following 1 Go to http www lenovo com Drivers 2 Enter the product number of the computer or click Detect my system on the screen 3 Click Downloads and drivers 4 Follow the directions on the screen and install the necessary software Getting the latest drivers using System Update The System Update program helps you keep the software on your system up to...

Page 137: ...ive ions give special attention to the following Avoid directly exposing your computer to the air from an appliance that can produce negative ions Keep your computer and peripherals as far as possible from such an appliance Wherever possible ground your computer to facilitate safe electrostatic discharge Note Not all such appliances cause a significant electrostatic charge Be gentle with your comp...

Page 138: ...ith a hard pointed object Scraping the surface of the reader with your fingernail or anything hard Using or touching the reader with a dirty finger If you notice any of the following conditions gently clean the surface of the reader with a dry soft lint free cloth The surface of the reader is dirty or stained The surface of the reader is wet The reader often fails to enroll or authenticate your fi...

Page 139: ...ust from beneath the keys you can use a camera blower with a brush or cool air from a hair dryer Note Avoid spraying cleaner directly onto the display or the keyboard Cleaning your computer display To clean the computer display do the following 1 Gently wipe the display with a dry soft lint free cloth If you see a scratchlike mark on your display it might be a stain transferred from the keyboard o...

Page 140: ...124 User Guide ...

Page 141: ...tore the hard disk drive to the factory default state For more information see Creating and using a recovery media on page 59 To run the Lenovo Solution Center program see Accessing Lenovo programs on the Windows 7 operating system on page 16 For additional information refer to the Lenovo Solution Center help system Note If you are unable to isolate and repair the problem yourself after running th...

Page 142: ...removing the extra memory module and reseating the original memory module repeat step 2 If the computer still does not turn on consult the user manual for other customer replaceable components that are attached to your computer If the computer still does not start up call the Customer Support Center and a Customer Support Specialist will assist you Spills on the keyboard With a mobile computer the...

Page 143: ... 0199 System Security Security password retry count exceeded Solution This message is displayed if you enter a wrong supervisor password more than three times Confirm the supervisor password and try again To clear the error enter the ThinkPad Setup program Message 0251 System CMOS checksum bad Solution The system CMOS might have been corrupted by a program The computer uses the default settings Ru...

Page 144: ...omputer immediately and have the computer serviced Message This system does not support batteries that are not genuine Lenovo made or authorized The system will continue to boot but may not charge unauthorized batteries Press the ESC key to continue Attention Lenovo has no responsibility for the performance or safety of unauthorized batteries and provides no warranties for failures or damage arisi...

Page 145: ... the screen do the following If you have used the partition software examine the partition on the hard disk drive by using the software and recover the partition if required If your system is installed with the Windows 7 operating system use either the OneKey Recovery Pro workspace or the recovery discs to restore the system to the factory state If your system is installed with the Windows 8 opera...

Page 146: ...to the network Solution Make sure that The cable is installed correctly The network cable must be securely connected both to the Ethernet connector of your computer and to the RJ45 connector of the hub The maximum allowable distance from the computer to hub is 100 meters If the cable is connected and the distance is within acceptable limits but the problem persists try a different cable You are us...

Page 147: ... to the network using the built in wireless network card Solution If your computer is installed with Windows 7 operating system ensure that Your wireless LAN driver is the latest version Check the Web site and confirm that the driver version supported by the Access Connections program is the latest documented in the readme file Your computer is within range of a wireless access point The wireless ...

Page 148: ...ght be saved as a file with the extension contact Problems with the keyboard and other pointing devices The following are the most common problems with keyboards and other pointing devices ThinkPad pointing device problems Problem The pointer drifts when the computer is turned on or after it resumes normal operation Solution The pointer might drift when you are not using the TrackPoint pointing de...

Page 149: ...ed press F6 to make the screen brighter If your computer is in sleep mode press Fn to resume from the sleep mode If the problem persists follow the solution for the following problem Problem The screen is unreadable or distorted Solution Make sure that The display device driver is installed correctly The screen resolution and color quality are correctly set The monitor type is correct To check the...

Page 150: ...ght dots on the screen might exist all the time External monitor problems Problem The external monitor is blank Solution To bring up the image press F7 and select the desired monitor If the problem persists do the following 1 Connect the external monitor to another computer to make sure that it works 2 Reconnect the external monitor to your computer 3 Refer to the manual shipped with the external ...

Page 151: ... tab 10 Click Update Driver 11 Click Browse my computer for driver software and then click Let me pick from a list of device drivers on my computer 12 Clear the Show compatible hardware check box 13 Select your monitor manufacturer and model 14 After updating the driver click Close 15 Set Resolution Note To change the color settings select the Monitor tab then set Colors 16 Click OK Problem The sc...

Page 152: ...xtend desktop function you cannot set a higher resolution or higher refresh rate on the secondary display Solution Change the resolution and the color depth to lower settings for the primary display Refer to the solution to the above problem Problem Display switching does not work Solution If you use the Extend desktop function disable it and change the display output location If a DVD movie or a ...

Page 153: ...o change the settings themselves An example is the Windows Media Player Usually the program has sliders available to control the sound from within the program Problem The balance slider cannot completely mute one channel Solution The control is designed to compensate for minor differences in balance and does not completely mute either channel Problem There is no volume control for MIDI sound in th...

Page 154: ...ly charged in the standard charge time when the computer is powered off Solution The battery pack might be over discharged Do the following 1 Turn off the computer 2 Make sure that the over discharged battery pack is in the computer 3 Connect the ac power adapter to the computer and let it charge If a quick charger is available use it to charge the over discharged battery pack If the battery pack ...

Page 155: ... make sure that the power cable is firmly attached to the adapter brick and the computer 4 Verify the ac power source is working by attaching another device to the outlet 5 Remove all devices and then test for system power with minimal devices attached a Disconnect the ac power adapter and all cables from the computer b Close the computer display and turn the computer over c Remove the battery Ref...

Page 156: ...s within range have the computer serviced Problem A critical low battery error occurs and the computer immediately turns off Solution The battery power is getting low Connect the ac power adapter to the computer and plug it into an electrical outlet or replace the battery with a charged one Problem The computer display remains blank after you press Fn to return from sleep mode Solution Check wheth...

Page 157: ...u carry the hard disk drive When you carry your computer This is a normal characteristic of a hard disk drive and is not a defect Problem The hard disk drive does not work Solution On the Boot menu of ThinkPad Setup make sure that the hard disk drive is on the Boot priority order list If it is on the Excluded from boot order list it is disabled Select the entry for it on the list and press the Shi...

Page 158: ...can read the other disc the first disc might be defective Make sure that the disc is loaded on the center pivot of the drive with the label side up You should hear a click Make sure that the disc is in one of the following formats Music CD CD ROM or CD ROM XA Multisession photo CD Video CD DVD ROM DVD video Problem The computer cannot play a CD or the sound quality is not good Solution Ensure that...

Page 159: ... A USB problem Problem A device connected to the USB connector does not work Solution Open the Device Manager window Make sure that the USB device setup is correct and that the assignment of computer resource and the installation of the device driver are correct Go to Control Panel and click Hardware and Sound Device Manager If you are prompted for an administrator password or confirmation type th...

Page 160: ...144 User Guide ...

Page 161: ...ww lenovo com support Recording information Before you talk to a Lenovo representative record the following important information about your computer Recording problem symptoms and details Collect the answers to the questions below before you call for help Then you will be able to get help as quickly as possible What is the problem Is it continuous or intermittent Is there an error message What is...

Page 162: ... ThinkPad notebook computers come with a set of diagnostic programs that you can use to help you identify hardware problems See Diagnosing problems on page 125 for instructions on using the diagnostic programs The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software You can get the latest technical information an...

Page 163: ...r monitor and other components or your proof of purchase Description of the problem Exact wording of any error messages Hardware and software configuration information for your system Telephone numbers For a list of the Lenovo Support phone numbers for your country or region go to http www lenovo com support phone or refer to the Safety Warranty and Setup Guide that comes with your computer Note P...

Page 164: ...For more information about these services go to http www lenovo com accessories services index html 148 User Guide ...

Page 165: ... Special Interest Group SIG It supports the following profiles Advanced Audio Distribution Profile A2DP Audio Video Control Transport Protocol AVCTP Audio Video Distribution Transport Protocol AVDTP A V Remote Control Profile AVRCP Basic Imaging Profile BIP Basic Printing Profile BPP Dial Up Networking Profile DUN File Transfer Profile FTP Generic Access Profile GAP Generic A V Distribution Profil...

Page 166: ... organization These situations and areas might for example include Using the integrated wireless cards on board of airplanes in hospitals or near petrol stations blasting areas with electro explosive devices medical implants or body worn electronic medical devices such as pace makers In any other environment where the risk of interference to other devices or services is perceived or identified as ...

Page 167: ...ion The following table contains information of the product name compliance ID and machine types Product name Compliance ID Machine types ThinkPad Edge E431 ThinkPad Edge E531 TP00052A TP00053A 6277 6886 6885 6887 Export classification notice This product is subject to the United States Export Administration Regulations EAR and has an Export Classification Control Number ECCN of 4A994 b It can be ...

Page 168: ...ations could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible Party Lenovo United States Incorporated 1009 Think Place ...

Page 169: ...pricht dem Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln EMVG früher Gesetz über die elektromagnetische Verträglichkeit von Geräten Dies ist die Umsetzung der EU Richtlinie 2004 108 EG früher 89 336 EWG in der Bundesrepublik Deutschland Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln EMVG vom 20 Juli 2007 fr...

Page 170: ...Lenovo product service information for Taiwan 154 User Guide ...

Page 171: ... to them for the return recycle and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www lenovo com recycling Japan recycling statements Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo com...

Page 172: ...yee who uses a Lenovo notebook computer and need to dispose of a battery pack contact the proper person in Lenovo sales service or marketing and follow that person s instructions You also can refer to the instructions at http www lenovo com jp ja environment recycle battery If you use a Lenovo notebook computer at home and need to dispose of a battery pack you must comply with local ordinances and...

Page 173: ...of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer pa...

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Page 175: ...s To help in this endeavor Lenovo has preset the following power management features to take effect when your computer has been inactive for a specified length of time Power plan Energy Saver settings when plugged into ac power Turn off the display After 10 minutes Put the computer into sleep After 20 minutes Advanced power settings Turn off hard disks After 15 minutes Hibernate Never To awaken yo...

Page 176: ...5 Click the Power Management tab 6 Clear the Allow this device to wake the computer check box 7 Click OK 160 User Guide ...

Page 177: ...cation Lenovo may make improvements and or changes in the product s and or the application s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo...

Page 178: ...t Intel and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Microsoft Windows and BitLocker are trademarks of the Microsoft group of companies AMD is a trademark or registered trademark of Advanced Micro Devices Inc Other company product and service names may be trademarks or service marks of others 162 User ...

Page 179: ...January 2013 meet the requirements of Directive 2011 65 EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment RoHS recast or RoHS 2 For more information about Lenovo progress on RoHS go to http www lenovo com social_responsibility us en RoHS_Communication pdf Copyright Lenovo 2013 2015 163 ...

Page 180: ... Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment EEE 164 User Guide ...

Page 181: ...Ukraine RoHS India RoHS RoHS compliant as per E Waste Management Handling Rules 2011 Appendix E Restriction of Hazardous Substances Directive RoHS 165 ...

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