Lenovo TP00052A, User Manual

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• Problem : The adapter stops working for no apparent reason.
Solution : The network driver files might be corrupt or missing. Update the driver by referring to the above
solution for the procedure to make sure that the correct device driver is installed.
• Problem : If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the
connection fails or errors occur.
Solution :
– Use Category 5 wiring and make sure that the network cable is securely connected.
– Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X).
• Problem : The Wake on LAN feature is not working.
Solution :
– Make sure that Wake on LAN is enabled in ThinkPad Setup.
– If it is, check with your LAN administrator for the necessary settings.
• Problem : If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps.
Instead, it connects at 100 Mbps.
Solution :
– Try another cable.
– Make sure that the link partner is set to auto-negotiate.
– Make sure that the switch is 802.3ab-compliant (gigabit over copper).
A wireless LAN problem
Problem : You cannot connect to the network using the built-in wireless network card.
Solution :
• If your computer is installed with Windows 7 operating system, ensure that:
– Your wireless LAN driver is the latest version. Check the Web site and confirm that the driver version
supported by the Access Connections program is the latest documented in the readme file.
– Your computer is within range of a wireless access point.
– The wireless radio is enabled by double-clicking the Access Connections icon on the taskbar.
Note: If you are using the Windows 7 operating system, click Show hidden icons on the taskbar.
The Access Connections icon is displayed. For more information about the icon, refer to the Access
Connections help information system.
Check the Network Name (SSID) and your encryption information. Use the Access Connections program
to verify this case-sensitive information.
• If your system is installed with Windows 8 operating system, ensure that:
– Your wireless LAN driver is the latest version.
– Your computer is within range of a wireless access point.
– The wireless radio is enabled.
– The Airplane mode is off.
A wireless WAN problem
Problem : A message is displayed indicating that an unauthorized WAN card is installed.
Chapter 9
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Troubleshooting computer problems
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