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8. See “Power supply LEDs” on page 224.

Server does not power off

Complete the following steps until the problem is resolved:

1. Determine whether you are using an Advanced Configuration and Power Interface (ACPI) or a non-ACPI

operating system. If you are using a non-ACPI operating system, complete the following steps:
a. Press

Ctrl+Alt+Delete

.

b.  Turn off the server by pressing the power-control button and holding it down for 5 seconds.
c.  Restart the server.
d.  If the server fails POST and the power-control button does not work, disconnect the power cord for

20 seconds; then, reconnect the power cord and restart the server.

2. If the problem remains or if you are using an ACPI-aware operating system, suspect the system board.

Unexpected shutdown with LED not lit

Complete the following steps until the problem is resolved:

1.  Check the XCC event log, and resolve related errors if found any.
2.  Reseat power supply.
3.  If the error recurs, replace power supply.

Processor problems

See this section to solve problems related to a monitor or video.

• “The server goes directly to the POST event viewer when it is turned on.” on page 248

The server goes directly to the POST event viewer when it is turned on.

1. Check the light path diagnostics LEDs and the XCC event log, and resolve any errors that have

occurred.

2. Make sure that the server supports all the processors and that the processors match in speed and

cache size. You can view processor details from system setup. To determine if the processor is
supported for the server, see

https://static.lenovo.com/us/en/serverproven/index.shtml

3.  (Trained technician only) Make sure that processor 1 is seated correctly
4.  (Trained technician only) Remove processor 2 and restart the server. (3 and 4)
5.  Replace the following components one at a time, in the order shown, restarting the server each time:

a. (Trained technician only) Processor
b. (Trained technician only) System board

Serial-device problems

See this section to solve problems with serial ports or devices.

• “Number of displayed serial ports is less than the number of installed serial ports” on page 248
• “Serial device does not work” on page 249

Number of displayed serial ports is less than the number of installed serial ports

Complete the following procedure to solve the problem.

1. Make sure that:

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Summary of Contents for 7D31

Page 1: ...ThinkSystem SR850 V2 Maintenance Manual Machine Types 7D31 and 7D32 ...

Page 2: ...ddition be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server which can be found at http datacentersupport lenovo com warrantylookup Sixth Edition April 2021 Copyright Lenovo 2020 2021 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject...

Page 3: ...7 Safety inspection checklist 108 System reliability guidelines 109 Working inside the server with the power on 109 Handling static sensitive devices 110 Replace components in the server 110 2 5 inch hot swap drive and backplane replacement 110 7mm drive and drive cage replacement 115 CMOS battery CR2032 replacement 121 External LCD diagnostics handset replacement 126 Fan and fan cage replacement ...

Page 4: ...mbling for recycle 251 Disassemble the server for chassis recycle 251 Appendix B Getting help and technical assistance 253 Before you call 253 Collecting service data 254 Contacting Support 255 Appendix C Notices 257 Trademarks 258 Important notes 258 Telecommunication regulatory statement 258 Electronic emission notices 259 Taiwan BSMI RoHS declaration 259 Taiwan import and export contact informa...

Page 5: ...n Ennen kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de instalar este produto lei...

Page 6: ... of equipment and trained in recognizing hazards energy levels in products Access to the equipment is by the use of a tool lock and key or other means of security and is controlled by the authority responsible for the location Important Electrical grounding of the server is required for operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certi...

Page 7: ...on Lenovo alterations Use good judgment as to the safety of any non Lenovo alterations 4 Check inside the server for any obvious unsafe conditions such as metal filings contamination water or other liquid or signs of fire or smoke damage 5 Check for worn frayed or pinched cables 6 Make sure that the power supply cover fasteners screws or rivets have not been removed or tampered with Copyright Leno...

Page 8: ...vi ThinkSystem SR850 V2 Maintenance Manual ...

Page 9: ...For details about the warranty see https support lenovo com us en solutions ht503310 For details about your specific warranty see http datacentersupport lenovo com warrantylookup In addition the system service label on the top cover of the server provides a QR code for mobile access to service information You can scan the QR code with a mobile device for quick access to additional information incl...

Page 10: ...the system board Designed for LGA 4189 sockets Scalable up to 28 cores Supports 6 UPI links at 10 4 GT s Memory Capacity Minimum 16 GB Maximum RDIMM 3 TB 3DS RDIMM 6 TB Memory module types Double data rate 4 TruDDR4 error correcting code ECC 3200 MT s registered DIMM RDIMM or 3DS RDIMM Persistent Memory PMEM Capacity depending on the model RDIMM 8 GB 16 GB 32 GB and 64 GB 3DS RDIMM 128 GB PMEM 128...

Page 11: ...wing options with support for RAID levels 0 1 and 10 are available for this server with up to four flash power modules ThinkSystem 430 8i SAS SATA 12Gb HBA ThinkSystem 430 16i SAS SATA 12Gb HBA ThinkSystem 430 8e SAS SATA 12Gb HBA ThinkSystem 430 16e SAS SATA 12Gb HBA ThinkSystem RAID 530 8i PCIe 12Gb Adapter ThinkSystem RAID 530 16i PCIe 12Gb Adapter ThinkSystem RAID 930 8i 2GB Flash PCIe 12Gb Ad...

Page 12: ...input input range 180 300 V dc is supported in Chinese Mainland ONLY Power supply with 240 V dc input cannot support hot plugging power cord function Before removing the power supply with dc input please turn off server or disconnect dc power sources at the breaker panel or by turning off the power source Then remove the power cord Minimal configuration for debugging Two processors in processor so...

Page 13: ...dia Tesla T4 two 1800 watt power supply units Storage rich configuration four 250W processors forty eight 64 GB DIMMs twenty four SAS hard disk drives 940 16i 940 8i Intel X710 DA2 PCIe 10Gb 2 Port Intel X550 T2 Dual Port 10GBase T two 2400 watt power supply units The declared acoustic noise levels may increase greatly if high power components are installed such as high power NICs high power proce...

Page 14: ...mperature Operating ASHARE Class A2 10 C to 35 C 50 F to 95 F the maximum ambient temperature decreases by 1 C for every 300 m 984 ft increase in altitude above 900 m 2 953 ft ASHARE Class A3 5 C to 40 C 41 F to 104 F the maximum ambient temperature decreases by 1 C for every 175 m 574 ft increase in altitude above 900 m 2 953 ft ASHARE Class A4 5 C to 45 C 41 F to 113 F the maximum ambient temper...

Page 15: ... corrosivity must be conducted approximately 5 cm 2 in in front of the rack on the air inlet side at one quarter and three quarter frame height off the floor or where the air velocity is much higher Particulate Data centers must meet the cleanliness level of ISO 14644 1 class 8 For data centers without airside economizer the ISO 14644 1 class 8 cleanliness might be met by choosing one of the follo...

Page 16: ...r update is initiated from a computing device interacting directly with the server s Lenovo XClarity Controller UpdateXpress System Packs UXSPs UXSPs are bundled updates designed and tested to provide the interdependent level of functionality performance and compatibility UXSPs are server machine type specific and are built with firmware and device driver updates to support specific Windows Server...

Page 17: ...mware updates 1 on page 2 on page Notes 1 For I O firmware updates 2 For BMC and UEFI firmware updates The latest firmware can be found at the following site http datacentersupport lenovo com products servers thinksystem sr860v2 downloads Lenovo XClarity Provisioning Manager V3 From Lenovo XClarity Provisioning Manager V3 you can update the Lenovo XClarity Controller firmware the UEFI firmware and...

Page 18: ...ovo onecli_c_update html Lenovo XClarity Essentials UpdateXpress Lenovo XClarity Essentials UpdateXpress provides most of OneCLI update functions through a graphical user interface GUI It can be used to acquire and deploy UpdateXpress System Pack UXSP update packages and individual updates UpdateXpress System Packs contain firmware and device driver updates for Microsoft Windows and for Linux You ...

Page 19: ... to the Windows inf directory where it can find the ibm_rndis_server_os inf file and install the device Step 2 Click Administrative Tools Device Manager Right click Network adapters and select Scan for hardware changes A small pop up confirms that the Ethernet device is found and installed The New Hardware Wizard starts automatically Step 3 When you are prompted Can Windows connect to Windows Upda...

Page 20: ...when connected to input power it enters a standby state power status LED flashes once per second The server can be turned on power LED on in any of the following ways You can press the power button The server can restart automatically after a power interruption The server can respond to remote power on requests sent to the Lenovo XClarity Controller For information about powering off the server se...

Page 21: ...el containing the machine type model and serial number Figure 3 Location of the machine type model and serial number The model number and serial number are on the ID label on the front of the server as shown in the following illustrations You can also add other system information labels to the front of the server in the customer label spaces XClarity Controller network access label In addition the...

Page 22: ...Figure 4 XClarity Controller network access label on the pull out information tab 14 ThinkSystem SR850 V2 Maintenance Manual ...

Page 23: ...ab on page 16 6 Power button LED green on page 16 13 Rack release latches on page 17 7 Identification button LED blue on page 16 1 VGA connector optional Connect a monitor to this connector Notes When the optional front VGA connector is in use the rear one will be disabled The maximum video resolution is 1920 x 1200 at 60 Hz 2 External LCD diagnostics handset connector Connect the external LCD dia...

Page 24: ...these connectors Following are detailed descriptions of each connector USB 1 USB 2 0 with Lenovo XClarity Controller management Connection to XClarity Controller is primarily intended for users with a mobile device running the XClarity Controller mobile application When a mobile device is connected to this USB port an Ethernet over USB connection is established between the mobile application runni...

Page 25: ...on of the external LCD diagnostics handset Location Callouts The external LCD diagnostics handset is connected to the server with an external cable 1 External LCD diagnostics handset 2 Magnetic bottom With this component the diagnostic handset can be attached to the top or side of the rack with hands spared for service tasks 3 External diagnostics connector This connector is located on the front o...

Page 26: ...Press the plastic clip on the plug forward Hold the clip and remove the cable from the connector 18 ThinkSystem SR850 V2 Maintenance Manual ...

Page 27: ... LCD display and 5 navigation buttons 1 LCD display 2 Scroll buttons up down left right Press the scroll buttons to locate and select system information 3 Select button Press the select button to select from the options in the menu Chapter 2 Server components 19 ...

Page 28: ...Option flow diagram Navigate through the options with the scroll keys 20 ThinkSystem SR850 V2 Maintenance Manual ...

Page 29: ...e error quantity Note The Active Alerts menu displays only the quantity of active errors If no errors occur the Active Alerts menu will not be available during navigation 1 Active Alerts Details screen Error message ID Type Error Warning Information Occurrence time Possible sources of the error Active Alerts 1 Press to view alert details FQXSPPU009N Error 04 07 2020 02 37 39 PM CPU 1 Status Config...

Page 30: ... number Release date XCC Backup Active Build D8BT05I Version 1 00 Date 2019 12 30 XCC Network Information Sub Menu Example XCC hostname MAC address IPv4 Network Mask IPv4 DNS IPv6 Link Local IP Stateless IPv6 IP Static IPv6 IP Current IPv6 Gateway IPv6 DNS Note Only the MAC address that is currently in use is displayed extension or shared XCC Network Information XCC Hostname XCC xxxx SN MAC Addres...

Page 31: ...tive sessions Active User Sessions 1 Actions Sub Menu Example Several quick actions are available Restore XCC to Defaults Force XCC Reset Request XCC Reset Clear CMOS Request Virtual Reseat Modify XCC Static IPv4 Address Net mask Gateway Modify System Name Generate Download FFDC Service Data Remove FPGA Test Image Request XCC Reset This will request the BMC to reboot itself Hold for 3 seconds Rear...

Page 32: ...green on page 25 14 OCP 3 0 Ethernet adapter on page 25 1 Riser 1 PCIe slot 1 3 Install a PCIe riser card into this zone See the following table for PCIe slots corresponding to the supported riser cards Table 5 Riser 1 PCIe slots Slot x16 x16 x16 riser card x16 x16 x8 lanes riser card without 7mm drive cage x16 x16 x8 lanes riser card with 7mm drive cage 1 x16 x16 x8 lane x16 x8 lane 2 x16 x16 x8 ...

Page 33: ...rect serial traffic using Serial over LAN SOL 10 VGA connector Connect a monitor to this connector Notes When the optional front VGA connector is in use the rear one will be disabled The maximum video resolution is 1920 x 1200 at 60 Hz 11 USB 3 1 connectors Connect a USB device such as a mouse keyboard or other devices to either of these connectors 12 XClarity Controller network connector Use this...

Page 34: ...with shared management capacity If the shared management connector fails traffic can automatically switch over to another connector on the adapter 26 ThinkSystem SR850 V2 Maintenance Manual ...

Page 35: ...Identifying connectors See this section to locate and identify the connectors on the electric boards Chapter 2 Server components 27 ...

Page 36: ...y power connector 4 XClarity Controllernetwork connector 18 Power backplane sideband connector 5 NMI button 19 Front VGA connector 6 TCM TPM module 20 Power backplane power connector 7 PCIe riser connector PCIe slot 1 to 3 21 PCIe signal connector 1 8 OCP connector PCIe slot 4 22 On board SATA connector 9 USB front panel module connector 23 PCIe riser connector PCIe slot 5 to 6 10 PCIe signal conn...

Page 37: ...nued 12 Processor and memory expansion tray power connector 26 Intrusion switch connector 13 Front I O connector 27 7mm drive signal connector 14 Drive backplane power connectors 28 7mm drive power connector Chapter 2 Server components 29 ...

Page 38: ...nectors on the processor and memory expansion tray Figure 8 Processor and memory expansion tray connectors Table 8 Processor and memory expansion tray connectors 1 PCIe signal connector 3 3 PCIe signal connector 6 2 PCIe signal connector 5 30 ThinkSystem SR850 V2 Maintenance Manual ...

Page 39: ...tor 4 Power supply unit 2 connector 2 Power LED 5 Power supply unit 1 connector 3 Power switch 2 5 inch 8 bay drive backplane connectors See this section to locate the connectors in the 2 5 inch 8 bay drive backplanes Two types of 2 5 inch 8 bay drive backplanes are supported in this system SAS SATA drive backplane on page 32 AnyBay NVMe drive backplane on page 33 Chapter 2 Server components 31 ...

Page 40: ... this section to locate the connectors on the SAS SATA drive backplanes Figure 10 SAS SATA drive backplane connectors 1 SAS SATA signal connector 2 Backplane power configuration connector 32 ThinkSystem SR850 V2 Maintenance Manual ...

Page 41: ...ane power configuration connector 5 NVMe signal connector 2 3 6 NVMe signal connector 0 1 PCIe riser card connectors See this section to locate the connectors on the PCIe riser cards Two zones are available for PCIe riser cards Zone 1 Slot 1 to 3 is available for x16 x16 x8 lanes PCIe riser card on page 34 x16 x16 x16 PCIe riser card on page 35 Zone 2 Slot 5 to 6 is available for x16 x16 PCIe rise...

Page 42: ... x16 x16 x8 lanes FH HL PCIe riser and x16 x16 x8 lanes FH HL PCIe riser with 7mm drive cage bracket Figure 12 x16 x16 x8 lanes PCIe riser card connectors Table 10 x16 x16 x8 lanes PCIe riser card connectors 1 PCIe full height riser 3 PCI Express 3 0 x16 x8 lane Slot 2 2 PCI Express 3 0 x16 x8 lane Slot 1 34 ThinkSystem SR850 V2 Maintenance Manual ...

Page 43: ...on the x16 x16 x16 PCIe riser card Figure 13 x16 x16 x16 PCIe riser card connectors 1 PCIe full height riser 4 PCIe cable connector 2 PCI Express 3 0 x16 Slot 3 5 PCI Express 3 0 x16 Slot 1 3 PCIe cable connector 6 PCI Express 3 0 x16 Slot 2 Chapter 2 Server components 35 ...

Page 44: ...xpress 3 0 x16 Slot 6 Switches jumpers and buttons The following illustration shows the location of the switches jumpers and buttons on the server Note If there is a clear protective sticker on the top of the switch block you must remove and discard it to access the switch Figure 15 Switches jumpers and buttons 1 NMI button on page 37 3 SW4 on page 37 2 Light path button on page 37 36 ThinkSystem ...

Page 45: ...function enabled 3 14 Off Serial port message from uEFI Serial port message from Lenovo XClarity Controller 4 13 Off XCC TPM Physical Presence disabled XCC TPM Physical Presence enabled 5 12 Off Managing Engine recovery mode disabled Managing Engine set to recovery mode 6 11 Off Managing Engine security override disabled Managing Engine security override enabled 7 10 Off Reserved 8 9 Off Real time...

Page 46: ...ation LED blue 7 Processor 1 error LED 3 Light path power LED 8 DIMM 1 24 error LEDs 4 XCC heartbeat LED Green 9 Fan error LEDs 5 FPGA heartbeat LED Green Processor and memory expansion tray LEDs See this section to locate the LEDs on the processor and memory expansion tray 38 ThinkSystem SR850 V2 Maintenance Manual ...

Page 47: ...vailable for your server with the parts list For more information about ordering the parts shown in Figure 18 Server components on page 40 1 Go to http datacentersupport lenovo com and navigate to the support page for your server 2 Click Parts Accessories Parts Lookup 3 Enter either the serial number or the machine type model for your server to see the parts for your server Note Depending on the m...

Page 48: ...r 1 CRU at your request with no service agreement you will be charged for the installation Tier 2 customer replaceable unit CRU You may install a Tier 2 CRU yourself or request Lenovo to install it at no additional charge under the type of warranty service that is designated for your server Field replaceable unit FRU FRUs must be installed only by trained service technicians 40 ThinkSystem SR850 V...

Page 49: ...ksystem sr860v2 parts 1 Top cover 2 PCIe riser card assembly 3 PCIe riser 4 Vertical flash power module holder 5 Horizontal power module holder with bracket 6 Adapter 7 PCIe riser filler 8 RAID adapter 9 7mm drive filler 10 7mm drive 11 OCP 3 0 Ethernet adapter 12 OCP Ethernet adapter air baffle 13 7mm drive backplane 14 7mm drive cage 15 Flash power module 16 Expansion tray air baffle 17 Power su...

Page 50: ... T30 29 Heat sink 30 Persistent Memory Module PMEM 31 DRAM DIMM 32 Fan 33 Power backplane 34 Chassis 35 Upper expansion tray air baffle 36 Fan cage 37 System board 38 System board air baffle 39 Processor and memory expansion tray 40 External LCD diagnostics handset 41 CMOS battery 42 ThinkSystem SR850 V2 Maintenance Manual ...

Page 51: ... Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consist...

Page 52: ...44 ThinkSystem SR850 V2 Maintenance Manual ...

Page 53: ...he instructions in this section to learn how to do cable routing for 2 5 inch drives Go through the following list to acquire necessary information before starting cable routing for 2 5 inch drives Preliminary parts removal and installation 1 Make sure the following components are removed beforehand Top cover see Remove the top cover on page 214 Processor and memory expansion tray see Remove the p...

Page 54: ...kplanes as illustrated Figure 19 Drive backplane power cables Table 17 Drive backplane power cables 1 Drive backplane 1 to connector 1 3 Drive backplane 3 to connector 3 2 Drive backplane 2 to connector 2 46 ThinkSystem SR850 V2 Maintenance Manual ...

Page 55: ...on the generation of RAID adapters that you plan to install Gen3 RAID adapters 430 8i 930 8i 430 16i 530 16i 930 16i MiniSAS to Slimline cable Gen4 RAID adapters 940 8i 940 16i Slimline cable Backplane and PCIe slot reference See the label on the cable for reference of PCIe slots to installed RAID adapters or PCIe switch cards in For example BP 1 4 and Slot 1 8 means the cable could be applied to ...

Page 56: ... 1 Connect the following Connect all the cables in the plan to corresponding drive backplanes Connect all the SAS SATA cables to the adapters or the on board SAS SATA connector If applicable connect the two PCIe cables to the connectors on the system board 2 Install the expansion tray air baffle Figure 22 Installing the expansion tray air baffle 3 Align the processor and memory expansion tray with...

Page 57: ...sor and memory expansion tray 4 Route the two PCIe cables through the side cable guides and connect them to the processor and memory expansion tray Figure 24 Connecting cables to the expansion tray Chapter 3 Internal cable routing 49 ...

Page 58: ...necting cables to the NVMe switch cards Follow the instructions in this section to learn how to connect cables to the NVMe switch cards When working on cable routing plans that involve NVMe switch cards perform the procedure in the following order Step 1 Complete the procedure in Connecting cables to the processor and memory expansion tray on page 48 Step 2 Connect the four PCIe cables to the two ...

Page 59: ...ly on page 163 Note Table 19 NVMe switch cards and corresponding PCIe slot numbers AnyBay NVMe drive backplane connectors which are connected to the NVMe switch card PCIe slot number 1 0 1 2 3 Slot 5 2 4 5 6 7 Slot 6 Step 4 Install the PCIe riser card see Install the PCIe riser assembly on page 165 SAS SATA backplane combinations Follow the instructions in this section to learn how do cable routin...

Page 60: ... Three backplanes on page 57 52 ThinkSystem SR850 V2 Maintenance Manual ...

Page 61: ...One backplane One SAS SATA backplane On board connector SAS SATA cable routing Length To 1 845 mm On board Chapter 3 Internal cable routing 53 ...

Page 62: ...8i RAID adapter SAS SATA cable routing Length To 1 Gen3 665 mm Gen4 690 mm C0 8i 54 ThinkSystem SR850 V2 Maintenance Manual ...

Page 63: ...16i RAID adapter SAS SATA cable routing Length To 1 Gen3 665 mm Gen4 690 mm C0 16i Chapter 3 Internal cable routing 55 ...

Page 64: ...Two backplanes Two SAS SATA backplanes 16i RAID adapter SAS SATA cable routing Length To 1 Gen3 665 mm Gen4 690 mm C0 16i 2 860 mm C1 16i 56 ThinkSystem SR850 V2 Maintenance Manual ...

Page 65: ...Three backplanes Three SAS SATA backplanes On board connector 16i RAID adapter SAS SATA cable routing Length To 1 845 mm On board 2 860 mm C0 16i 3 1000 mm C1 16i Chapter 3 Internal cable routing 57 ...

Page 66: ...8i 16i RAID adapter SAS SATA cable routing Length To 1 Gen3 665 mm Gen4 690 mm C0 8i 2 860 mm C0 16i 3 1000 mm C1 16i 58 ThinkSystem SR850 V2 Maintenance Manual ...

Page 67: ...32i RAID adapter SAS SATA cable routing Length To 1 860 mm C0 32i 2 690 mm C1 32i 3 665 mm C2 32i Chapter 3 Internal cable routing 59 ...

Page 68: ...16i 8i RAID adapter SAS SATA cable routing Length To 1 Gen3 665 mm Gen4 690 mm C0 16i 2 860 mm C1 16i 3 1000 mm C0 8i 60 ThinkSystem SR850 V2 Maintenance Manual ...

Page 69: ...8i 8i 8i RAID adapter SAS SATA cable routing Length To 1 665 mm C0 8i 2 860 mm C0 8i 3 665 mm C0 8i Chapter 3 Internal cable routing 61 ...

Page 70: ...62 ThinkSystem SR850 V2 Maintenance Manual ...

Page 71: ...Chapter 3 Internal cable routing 63 ...

Page 72: ...perly while connecting PCIe cables to the processor and memory expansion tray See Connecting cables to the NVMe switch cards on page 50 to perform the procedure properly while connecting PCIe cables to the PCIe switch cards See the following sections for cable routing combinations with only NVMe drive backplanes One backplane on page 65 Two backplanes on page 67 Three backplanes on page 69 64 Thin...

Page 73: ...One backplane One NVMe backplane System board PCIe cable routing NVMe connector Length To 1 0 1 2 3 670 mm PCIe 1 on board 2 4 5 6 7 910 mm PCIe 2 on board Chapter 3 Internal cable routing 65 ...

Page 74: ...Processor and memory expansion tray PCIe cable routing NVMe connector Length To 1 0 1 2 3 530 mm PCIe 3 tray 2 4 5 6 7 670 mm PCIe 6 tray 66 ThinkSystem SR850 V2 Maintenance Manual ...

Page 75: ...oard processor and memory expansion tray PCIe cable routing NVMe connector Length To 1 0 1 2 3 670 mm PCIe 1 on board 2 4 5 6 7 910 mm PCIe 2 on board 3 0 1 2 3 530 mm PCIe 3 tray 4 4 5 6 7 670 mm PCIe 6 tray Chapter 3 Internal cable routing 67 ...

Page 76: ...n tray PCIe switch cards PCIe cable routing NVMe connector Length To 1 0 1 2 3 530 mm PCIe 3 tray 2 4 5 6 7 670 mm PCIe 6 tray 3 0 1 2 3 1100 mm C0 C1 Slot 5 4 4 5 6 7 1100 mm C0 C1 Slot 6 68 ThinkSystem SR850 V2 Maintenance Manual ...

Page 77: ...ay PCIe switch cards PCIe cable routing NVMe connector Length To 1 0 1 2 3 670 mm PCIe 1 on board 2 4 5 6 7 910 mm PCIe 2 on board 3 0 1 2 3 530 mm PCIe 3 tray 4 4 5 6 7 670 mm PCIe 6 tray 5 0 1 2 3 1100 mm C0 C1 Slot 5 6 4 5 6 7 1100 mm C0 C1 Slot 6 Chapter 3 Internal cable routing 69 ...

Page 78: ...70 ThinkSystem SR850 V2 Maintenance Manual ...

Page 79: ... See the following sections for cable routing combinations with one AnyBay drive backplane With two processors on page 72 One backplane on page 72 Two backplanes on page 75 Three backplanes on page 76 With four processors on page 80 One backplane on page 80 Two backplanes on page 83 Three backplanes on page 85 Chapter 3 Internal cable routing 71 ...

Page 80: ...ns with one AnyBay backplane and two processors One backplane One AnyBay backplane On board connector SAS SATA cable routing PCIe cable routing Length To NVMe connector Length To 1 845 mm On board 1 0 1 2 3 670 mm PCIe 1 on board 2 4 5 6 7 910 mm PCIe 2 on board 72 ThinkSystem SR850 V2 Maintenance Manual ...

Page 81: ...AID adapter SAS SATA cable routing PCIe cable routing Length To NVMe connector Length To 1 665 mm C0 8i 1 0 1 2 3 670 mm PCIe 1 on board 2 4 5 6 7 910 mm PCIe 2 on board Chapter 3 Internal cable routing 73 ...

Page 82: ...SAS SATA cable routing PCIe cable routing Length To NVMe connector Length To 1 Gen3 665 mm Gen4 690 mm C0 16i 1 0 1 2 3 670 mm PCIe 1 on board 2 4 5 6 7 910 mm PCIe 2 on board 74 ThinkSystem SR850 V2 Maintenance Manual ...

Page 83: ...ATA backplane 16i RAID adapter SAS SATA cable routing PCIe cable routing Length To NVMe connector Length To 1 665 mm C0 16i 1 0 1 2 3 670 mm PCIe 1 on board 2 860 mm C1 16i 2 4 5 6 7 910 mm PCIe 2 on board Chapter 3 Internal cable routing 75 ...

Page 84: ...d connector 16i RAID adapter SAS SATA cable routing PCIe cable routing Length To NVMe connector Length To 1 845 mm On board 1 0 1 2 3 670 mm PCIe 1 on board 2 860 mm C0 16i 2 4 5 6 7 910 mm PCIe 2 on board 3 1000 mm C1 16i 76 ThinkSystem SR850 V2 Maintenance Manual ...

Page 85: ...S SATA cable routing PCIe cable routing Length To NVMe connector Length To 1 665 mm C0 8i 1 0 1 2 3 670 mm PCIe 1 on board 2 860 mm C0 16i 2 4 5 6 7 910 mm PCIe 2 on board 3 1000 mm C1 16i Chapter 3 Internal cable routing 77 ...

Page 86: ...A cable routing PCIe cable routing Length To NVMe connector Length To 1 860 mm C0 32i 1 0 1 2 3 670 mm PCIe 1 on board 2 690 mm C1 32i 2 4 5 6 7 910 mm PCIe 2 on board 3 665 mm C2 32i 78 ThinkSystem SR850 V2 Maintenance Manual ...

Page 87: ...S SATA cable routing PCIe cable routing Length To NVMe connector Length To 1 665 mm C0 16i 1 0 1 2 3 670 mm PCIe 1 on board 2 860 mm C1 16i 2 4 5 6 7 910 mm PCIe 2 on board 3 1000 mm C0 8i Chapter 3 Internal cable routing 79 ...

Page 88: ...onnectors Note See Connecting cables to the processor and memory expansion tray on page 48 to perform the procedure properly while connecting PCIe cables to the processor and memory expansion tray One backplane One AnyBay backplane On board connector SAS SATA cable routing PCIe cable routing Length To NVMe connector Length To 1 845 mm On board 1 0 1 2 3 530 mm PCIe 3 tray 2 4 5 6 7 670 mm PCIe 6 t...

Page 89: ...8i RAID adapter SAS SATA cable routing PCIe cable routing Length To NVMe connector Length To 1 665 mm C0 8i 1 0 1 2 3 530 mm PCIe 3 tray 2 4 5 6 7 670 mm PCIe 6 tray Chapter 3 Internal cable routing 81 ...

Page 90: ...ter SAS SATA cable routing PCIe cable routing Length To NVMe connector Length To 1 Gen3 665 mm Gen4 690 mm C0 16i 1 0 1 2 3 530 mm PCIe 3 tray 2 4 5 6 7 670 mm PCIe 6 tray 82 ThinkSystem SR850 V2 Maintenance Manual ...

Page 91: ...and one SAS SATA backplane 8i RAID adapter SAS SATA cable routing PCIe cable routing Length To NVMe connector Length To 1 860 mm C0 8i 1 0 1 2 3 530 mm PCIe 3 tray 2 4 5 6 7 670 mm PCIe 6 tray Chapter 3 Internal cable routing 83 ...

Page 92: ...pter SAS SATA cable routing PCIe cable routing Length To NVMe connector Length To 1 665 mm C0 16i 1 0 1 2 3 530 mm PCIe 3 tray 2 860 mm C1 16i 2 4 5 6 7 670 mm PCIe 6 tray 84 ThinkSystem SR850 V2 Maintenance Manual ...

Page 93: ...On board connector 16i RAID adapter SAS SATA cable routing PCIe cable routing Length To NVMe connector Length To 1 845 mm On board 1 0 1 2 3 530 mm PCIe 3 tray 2 860 mm C0 16i 2 4 5 6 7 670 mm PCIe 6 tray 3 1000 mm C1 16i Chapter 3 Internal cable routing 85 ...

Page 94: ... SATA cable routing PCIe cable routing Length To NVMe connector Length To 1 665 mm On board 1 0 1 2 3 530 mm PCIe 3 tray 2 860 mm C0 16i 2 4 5 6 7 670 mm PCIe 6 tray 3 1000 mm C1 16i 86 ThinkSystem SR850 V2 Maintenance Manual ...

Page 95: ...SAS SATA cable routing PCIe cable routing Length To NVMe connector Length To 1 860 mm C0 32i 1 0 1 2 3 530 mm PCIe 3 tray 2 690 mm C1 32i 2 4 5 6 7 670 mm PCIe 6 tray 3 665 mm C2 32i Chapter 3 Internal cable routing 87 ...

Page 96: ...S SATA cable routing PCIe cable routing Length To NVMe connector Length To 1 665 mm C0 16i 1 0 1 2 3 530 mm PCIe 3 tray 2 860 mm C1 16i 2 4 5 6 7 670 mm PCIe 6 tray 3 1000 mm C0 8i 88 ThinkSystem SR850 V2 Maintenance Manual ...

Page 97: ...on page 89 Three backplanes on page 91 With PCIe switch card on page 95 Two backplanes on page 96 Three backplanes on page 97 Without PCIe switch card Follow the instructions in this section to learn how do cable routing for combinations with two AnyBay backplanes and not PCIe switch card Note See Connecting cables to the processor and memory expansion tray on page 48 to perform the procedure prop...

Page 98: ...cable routing Length To NVMe connector Length To 1 665 mm C0 16i 1 0 1 2 3 670 mm PCIe 1 on board 2 860 mm C1 16i 2 4 5 6 7 910 mm PCIe 2 on board 3 0 1 2 3 530 mm PCIe 3 tray 4 4 5 6 7 670 mm PCIe 6 tray 90 ThinkSystem SR850 V2 Maintenance Manual ...

Page 99: ...er SAS SATA cable routing PCIe cable routing Length To NVMe connector Length To 1 845 mm On board 1 0 1 2 3 670 mm PCIe 1 on board 2 860 mm C0 16i 2 4 5 6 7 910 mm PCIe 2 on board 3 1000 mm C1 16i 3 0 1 2 3 530 mm PCIe 3 tray 4 4 5 6 7 670 mm PCIe 6 tray Chapter 3 Internal cable routing 91 ...

Page 100: ...routing Length To NVMe connector Length To 1 665 mm C0 8i 1 0 1 2 3 670 mm PCIe 1 on board 2 860 mm C0 16i 2 4 5 6 7 910 mm PCIe 2 on board 3 1000 mm C1 16i 3 0 1 2 3 530 mm PCIe 3 tray 4 4 5 6 7 670 mm PCIe 6 tray 92 ThinkSystem SR850 V2 Maintenance Manual ...

Page 101: ... routing Length To NVMe connector Length To 1 860 mm C0 32i 1 0 1 2 3 670 mm PCIe 1 on board 2 690 mm C1 32i 2 4 5 6 7 910 mm PCIe 2 on board 3 665 mm C2 32i 3 0 1 2 3 530 mm PCIe 3 tray 4 4 5 6 7 670 mm PCIe 6 tray Chapter 3 Internal cable routing 93 ...

Page 102: ...outing Length To NVMe connector Length To 1 665 mm C0 16i 1 0 1 2 3 670 mm PCIe 1 on board 2 860 mm C1 16i 2 4 5 6 7 910 mm PCIe 2 on board 3 1000 mm C0 8i 3 0 1 2 3 530 mm PCIe 3 tray 4 4 5 6 7 670 mm PCIe 6 tray 94 ThinkSystem SR850 V2 Maintenance Manual ...

Page 103: ...yBay backplanes and a PCIe switch card Notes See Connecting cables to the processor and memory expansion tray on page 48 to perform the procedure properly while connecting PCIe cables to the processor and memory expansion tray See Connecting cables to the NVMe switch cards on page 50 to perform the procedure properly while connecting PCIe cables to the PCIe switch cards Chapter 3 Internal cable ro...

Page 104: ... cable routing PCIe cable routing Length To NVMe connector Length To 1 665 mm C0 16i 1 0 1 2 3 530 mm PCIe 3 tray 2 860 mm C1 16i 2 4 5 6 7 670 mm PCIe 6 tray 3 0 1 2 3 1100 mm C0 C1 Slot 5 4 4 5 6 7 1100 mm C0 C1 Slot 6 96 ThinkSystem SR850 V2 Maintenance Manual ...

Page 105: ...pter SAS SATA cable routing PCIe cable routing Length To NVMe connector Length To 1 845 mm On board 1 0 1 2 3 530 mm PCIe 3 tray 2 860 mm C0 16i 2 4 5 6 7 670 mm PCIe 6 tray 3 1000 mm C1 16i 3 0 1 2 3 1100 mm C0 C1 Slot 5 4 4 5 6 7 1100 mm C0 C1 Slot 6 Chapter 3 Internal cable routing 97 ...

Page 106: ...e routing Length To NVMe connector Length To 1 665 mm C0 8i 1 0 1 2 3 530 mm PCIe 3 tray 2 860 mm C0 16i 2 4 5 6 7 670 mm PCIe 6 tray 3 1000 mm C1 16i 3 0 1 2 3 1100 mm C0 C1 Slot 5 4 4 5 6 7 1100 mm C0 C1 Slot 6 98 ThinkSystem SR850 V2 Maintenance Manual ...

Page 107: ...le routing Length To NVMe connector Length To 1 860 mm C0 32i 1 0 1 2 3 530 mm PCIe 3 tray 2 690 mm C1 32i 2 4 5 6 7 670 mm PCIe 6 tray 3 665 mm C2 32i 3 0 1 2 3 1100 mm C0 C1 Slot 5 4 4 5 6 7 1100 mm C0 C1 Slot 6 Chapter 3 Internal cable routing 99 ...

Page 108: ... routing Length To NVMe connector Length To 1 665 mm C0 16i 1 0 1 2 3 530 mm PCIe 3 tray 2 860 mm C1 16i 2 4 5 6 7 670 mm PCIe 6 tray 3 1000 mm C0 8i 3 0 1 2 3 1100 mm C0 C1 Slot 5 4 4 5 6 7 1100 mm C0 C1 Slot 6 100 ThinkSystem SR850 V2 Maintenance Manual ...

Page 109: ...to the processor and memory expansion tray on page 48 to perform the procedure properly while connecting PCIe cables to the processor and memory expansion tray See Connecting cables to the NVMe switch cards on page 50 to perform the procedure properly while connecting PCIe cables to the PCIe switch cards See the following sections for cable routing combinations with three AnyBay drive backplanes C...

Page 110: ...ting Length To NVMe connector Length To 1 845 mm on board 1 0 1 2 3 670 mm PCIe 1 on board 2 860 mm C0 16i 2 4 5 6 7 910 mm PCIe 2 on board 3 1000 mm C1 3 0 1 2 3 530 mm PCIe 3 tray 4 4 5 6 7 670 mm PCIe 6 tray 5 0 1 2 3 1100 mm C0 C1 Slot 5 6 4 5 6 7 1100 mm C0 C1 Slot 6 102 ThinkSystem SR850 V2 Maintenance Manual ...

Page 111: ...ctor Length To 1 665 mm on board 1 0 1 2 3 670 mm PCIe 1 on board 2 860 mm C0 16i 2 4 5 6 7 910 mm PCIe 2 on board 3 1000 mm C1 3 0 1 2 3 530 mm PCIe 3 tray 4 4 5 6 7 670 mm PCIe 6 tray 5 0 1 2 3 1100 mm C0 C1 Slot 5 6 4 5 6 7 1100 mm C0 C1 Slot 6 Chapter 3 Internal cable routing 103 ...

Page 112: ...ength To 1 860 mm C0 32i 1 0 1 2 3 670 mm PCIe 1 on board 2 690 mm C1 32i 2 4 5 6 7 910 mm PCIe 2 on board 3 665 mm C2 32i 3 0 1 2 3 530 mm PCIe 3 tray 4 4 5 6 7 670 mm PCIe 6 tray 5 0 1 2 3 1100 mm C0 C1 Slot 5 6 4 5 6 7 1100 mm C0 C1 Slot 6 104 ThinkSystem SR850 V2 Maintenance Manual ...

Page 113: ...tor Length To 1 665 mm C0 16i 1 0 1 2 3 670 mm PCIe 1 on board 2 860 mm C1 16i 2 4 5 6 7 910 mm PCIe 2 on board 3 1000 mm C0 8i 3 0 1 2 3 530 mm PCIe 3 tray 4 4 5 6 7 670 mm PCIe 6 tray 5 0 1 2 3 1100 mm C0 C1 Slot 5 6 4 5 6 7 1100 mm C0 C1 Slot 6 Chapter 3 Internal cable routing 105 ...

Page 114: ...106 ThinkSystem SR850 V2 Maintenance Manual ...

Page 115: ...m lenovofiles com help topic safety_documentation pdf_files html The following guidelines are available as well Handling static sensitive devices on page 110 and Working inside the server with the power on on page 109 Make sure the components you are installing are supported by your server For a list of supported optional components for the server see https static lenovo com us en serverproven ind...

Page 116: ...ty This means that you can remove or install the drive while the server is still running Note See the system specific instructions for removing or installing a hot swap drive for any additional procedures that you might need to perform before you remove or install the drive After finishing working on the server make sure you reinstall all safety shields guards labels and ground wires Safety inspec...

Page 117: ... 0 in of open space around the front and rear of the server Do not place any object in front of the fans For proper cooling and airflow refit the server cover before you turn the power on Do not operate the server for more than 30 minutes with the server cover removed for it might damage server components Cabling instructions that come with optional components must be followed A failed fan must be...

Page 118: ...p static electricity around you Take additional care when handling devices during cold weather for heating would reduce indoor humidity and increase static electricity Always use an electrostatic discharge wrist strap or other grounding system particularly when working inside the server with the power on While the device is still in its static protective package touch it to an unpainted metal surf...

Page 119: ... packaging instructions and use any packaging materials for shipping that are supplied to you Remove a drive backplane Follow instructions in this section to remove a drive backplane About this task Attention Go over Installation Guidelines on page 107 to ensure that you work safely Turn off the server and peripheral devices and disconnect the power cords and all external cables see Power off the ...

Page 120: ...t unit see Install a drive backplane on page 112 or fill the corresponding drive bays with drive fillers 2 If you are instructed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Install a drive backplane Follow instruction in this section to install a drive backplane About this task Attention Go over ...

Page 121: ...lace After this task is completed Proceed to complete the parts replacement see Complete the parts replacement on page 218 Install a 2 5 inch hot swap drive Follow instructions in this section to install a 2 5 inch hot swap drive About this task Attention Go over Installation Guidelines on page 107 to ensure that you work safely Notes The server supports up to three drive backplanes with the follo...

Page 122: ...rocedure A video of this procedure is available from the following links https www youtube com playlist list PLYV5R7hVcs C6QgmsUMRG6ul0bHzrGmsG https list youku com albumlist show id_54461099 Procedure Step 1 If a drive filler has been installed in the drive bay remove it Step 2 Gently rotate the release latch away to unlock the drive handle Step 3 Slide the drive into the drive bay and push it un...

Page 123: ... Remove a 7mm drive Follow instructions in this section to remove a 7mm drive About this task Attention Go over Installation Guidelines on page 107 to ensure that you work safely Watch the procedure A video of this procedure is available from the following links https www youtube com playlist list PLYV5R7hVcs C6QgmsUMRG6ul0bHzrGmsG https list youku com albumlist show id_54461099 Procedure Step 1 G...

Page 124: ... rack slide the server out on its rack slide rails to gain access to the top cover or remove the server from the rack Watch the procedure A video of this procedure is available from the following links https www youtube com playlist list PLYV5R7hVcs C6QgmsUMRG6ul0bHzrGmsG https list youku com albumlist show id_54461099 Procedure Step 1 Make preparations for this task a If drives or fillers have be...

Page 125: ...d to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you If you plan to recycle the component 1 Remove the three screws that secure the two drive backplanes to the drive cage Figure 35 Disassembling the 7mm drive cage 2 Recycle the component in compliance with local regulations Chapter 4 Hardware replacemen...

Page 126: ... on a static protective surface Watch the procedure A video of this procedure is available from the following links https www youtube com playlist list PLYV5R7hVcs C6QgmsUMRG6ul0bHzrGmsG https list youku com albumlist show id_54461099 Procedure Step 1 Make preparations for this task a If necessary secure the two drive backplanes to the drive cage with three screws Figure 36 Installing the 7mm driv...

Page 127: ...n page 218 Install a 7mm drive Follow the instructions in this section to install a 7mm drive About this task Attention Go over Installation Guidelines on page 107 to ensure that you work safely Turn off the server and peripheral devices and disconnect the power cords and all external cables see Power off the server on page 12 If the server is installed in a rack slide the server out on its rack s...

Page 128: ...heck the drive status LED to verify if the drive is operating correctly If the yellow LED is lit continuously it is malfunctioning and must be replaced If the green LED is flashing the drive is functioning Note If the server is configured for RAID operation through a ThinkSystem RAID adapter you might have to reconfigure your disk arrays after you install drives See the ThinkSystem RAID adapter do...

Page 129: ...r representative to be recycled or disposed of in a proper manner After you replace the battery you must reconfigure the server and reset the system date and time S002 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical curre...

Page 130: ...om the rack Watch the procedure A video of this procedure is available from the following links https www youtube com playlist list PLYV5R7hVcs C6QgmsUMRG6ul0bHzrGmsG https list youku com albumlist show id_54461099 Procedure Step 1 Make preparations for this task a Remove the top cover see Remove the top cover on page 214 b Remove the system board air baffle see Remove the system board air baffle ...

Page 131: ...OCP adapter air baffle Grasp and lift the handle to disconnect the USB cable from the system board Lift the air baffle to remove it e Locate the CMOS battery on the system board Chapter 4 Hardware replacement procedures 123 ...

Page 132: ...away from the seat to remove it Attention Avoid excessive force on the CMOS battery as it might damage the socket on the system board and result in system board replacement Figure 42 Removing the CMOS battery Step 3 Pick up the battery with finger tips After this task is completed Install a replacement unit see Install the CMOS battery CR2032 on page 125 124 ThinkSystem SR850 V2 Maintenance Manual...

Page 133: ...trical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source S004 CAUTION When replacing the lithium battery use only Lenovo specified part number or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithi...

Page 134: ...youku com albumlist show id_54461099 Procedure Note Follow any special handling and installation instructions that come with the replacement battery Step 1 Place the CMOS battery on top of the socket with the positive symbol facing up and press the battery into the seat until it clicks in place Figure 43 Installing the CMOS battery After this task is completed 1 Proceed to complete the parts repla...

Page 135: ...oth Attention Go over Installation Guidelines on page 107 to ensure that you work safely Turn off the server and peripheral devices and disconnect the power cords and all external cables see Power off the server on page 12 Watch the procedure A video of this procedure is available from the following links https www youtube com playlist list PLYV5R7hVcs C6QgmsUMRG6ul0bHzrGmsG https list youku com a...

Page 136: ... the label is attached S017 CAUTION Hazardous moving fan blades nearby Keep fingers and other body parts away S033 CAUTION Hazardous energy present Voltages with hazardous energy might cause heating when shorted with metal which might result in spattered metal burns or both Attention Go over Installation Guidelines on page 107 to ensure that you work safely Touch the static protective package that...

Page 137: ...t in Figure 45 Connecting the external LCD diagnostics handset cable Step 2 Attach the external LCD diagnostics handset to a metal surface with the magnetic bottom Figure 46 Attaching the external LCD diagnostics handset to a metal surface Chapter 4 Hardware replacement procedures 129 ...

Page 138: ...dous moving fan blades nearby Keep fingers and other body parts away Attention Go over Installation Guidelines on page 107 to ensure that you work safely Turn off the server and peripheral devices and disconnect the power cords and all external cables see Power off the server on page 12 If the server is installed in a rack slide the server out on its rack slide rails to gain access to the top cove...

Page 139: ...Install the fan cage assembly Follow instructions in this section to install the fan cage assembly About this task S002 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords a...

Page 140: ...re A video of this procedure is available from the following links https www youtube com playlist list PLYV5R7hVcs C6QgmsUMRG6ul0bHzrGmsG https list youku com albumlist show id_54461099 Procedure Step 1 Align the fan cage assembly to the guides on both sides of the server and lower it into the server Figure 48 Installing the fan cage assembly Step 2 Rotate the fan cage release latches down until t...

Page 141: ... energy levels might be present Only a qualified service technician is authorized to remove the covers where the label is attached S017 CAUTION Hazardous moving fan blades nearby Keep fingers and other body parts away S033 CAUTION Hazardous energy present Voltages with hazardous energy might cause heating when shorted with metal which might result in spattered metal burns or both Attention Go over...

Page 142: ... cover on page 214 Step 2 Remove the fan Figure 49 Removing a fan Pinch and hold on the orange touch points on the top of the fan Lift the fan to remove it After this task is completed Install a replacement unit see Install a fan on page 134 Attention With power on complete the replacement within 30 seconds to ensure proper operation If you are instructed to return the component or optional device...

Page 143: ...ergy present Voltages with hazardous energy might cause heating when shorted with metal which might result in spattered metal burns or both Attention Go over Installation Guidelines on page 107 to ensure that you work safely Touch the static protective package that contains the component to any unpainted metal surface on the server then remove it from the package and place it on a static protectiv...

Page 144: ...his section to remove a flash power module About this task Attention Go over Installation Guidelines on page 107 to ensure that you work safely Turn off the server and peripheral devices and disconnect the power cords and all external cables see Power off the server on page 12 If the server is installed in a rack slide the server out on its rack slide rails to gain access to the top cover or remov...

Page 145: ...power module from horizontal holder Press and release the retaining latch Rotate the flash power module away Remove the flash power module After this task is completed Install a replacement unit see Install a flash power module on page 139 If you are instructed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplie...

Page 146: ...he holder forward slightly to disengage it from the riser and remove the holder Horizontal holder 1 Remove the screw that secures the holder bracket to the riser and remove the bracket from the riser Figure 54 Removing the holder bracket from the PCIe riser 138 ThinkSystem SR850 V2 Maintenance Manual ...

Page 147: ...er module About this task Attention Go over Installation Guidelines on page 107 to ensure that you work safely Touch the static protective package that contains the component to any unpainted metal surface on the server then remove it from the package and place it on a static protective surface Watch the procedure A video of this procedure is available from the following links https www youtube co...

Page 148: ...ted 1 Install the PCIe riser assembly see Install the PCIe riser assembly on page 165 2 Connect the cable to the corresponding RAID adapters 3 Proceed to complete the parts replacement see Complete the parts replacement on page 218 Heat sink Torx T30 nut replacement Follow the instructions in this section to remove and install a heat sink Torx T30 nut Remove a heat sink Torx T30 nut Follow the ins...

Page 149: ...nk processor and processor carrier for the system might be different from those shown in the illustrations Watch the procedure A video of this procedure is available from the following links https www youtube com playlist list PLYV5R7hVcs C6QgmsUMRG6ul0bHzrGmsG https list youku com albumlist show id_54461099 Procedure Step 1 Make preparations for this task a Remove the top cover see Remove the top...

Page 150: ...e one of the following components System air baffle see Remove the system board air baffle on page 200 Processor and memory expansion tray and expansion tray air baffle see Remove the processor and memory expansion tray on page 190 2 Remove the expansion tray air baffle 142 ThinkSystem SR850 V2 Maintenance Manual ...

Page 151: ...e a processor and heat sink on page 177 Step 2 Remove the Torx T30 nut Figure 60 Removing a Torx T30 nut from the heat sink Note Do not touch the gold contacts on the bottom of the processor a Rotate the anti tilt wire bail inwards Chapter 4 Hardware replacement procedures 143 ...

Page 152: ...ask Attention Go over Installation Guidelines on page 107 to ensure that you work safely Touch the static protective package that contains the component to any unpainted metal surface on the server then remove it from the package and place it on a static protective surface Do not touch the processor contacts Contaminants on the processor contacts such as oil from your skin can cause connection fai...

Page 153: ...our nuts are installed to the PHM and install the PHM See Install a processor and heat sink on page 185 2 Proceed to complete the parts replacement see Complete the parts replacement on page 218 Intrusion switch replacement Follow instructions in this section to remove or install the intrusion switch Remove the intrusion switch Follow instructions in this section to remove the intrusion switch Abo...

Page 154: ...PCIe riser assembly from zone 1 on page 158 c Remove the PCIe riser assembly in riser zone 2 see Remove the PCIe riser assembly from zone 2 on page 158 Step 2 Disconnect the cable from the system board Step 3 Grasp the switch and pull to remove it from the seat Figure 62 Removing the intrusion switch After this task is completed Install a replacement unit see Install the intrusion switch on page 1...

Page 155: ...mlist show id_54461099 Procedure Step 1 Align the intrusion switch with the slot between the two riser zones and push it in Figure 63 Installing the intrusion switch Step 2 Connect the cable to the system board See System board connectors on page 28 to locate the connector on the system board After this task is completed Proceed to complete the parts replacement see Complete the parts replacement ...

Page 156: ...t 1 24 on the system board Figure 65 Memory module slot 25 48 on the expansion tray Remove a memory module Follow instructions in this section to remove a memory module About this task 148 ThinkSystem SR850 V2 Maintenance Manual ...

Page 157: ...es and disconnect the power cords and all external cables see Power off the server on page 12 If the server is installed in a rack slide the server out on its rack slide rails to gain access to the top cover or remove the server from the rack Watch the procedure A video of this procedure is available from the following links https www youtube com playlist list PLYV5R7hVcs C6QgmsUMRG6ul0bHzrGmsG ht...

Page 158: ...d for both Linux and Windows ipmctl delete pcd Notes See the following links to learn how to download and use impctl in different operating systems Windows https datacentersupport lenovo com us en videos YTV101407 Linux https datacentersupport lenovo com us en solutions HT508642 5 Reboot the system b Remove the top cover see Remove the top cover on page 214 c Remove the following components depend...

Page 159: ... one of the following components System air baffle see Remove the system board air baffle on page 200 Processor and memory expansion tray and expansion tray air baffle see Remove the processor and memory expansion tray on page 190 2 Remove the expansion tray air baffle Chapter 4 Hardware replacement procedures 151 ...

Page 160: ...Figure 67 Removing the expansion tray air baffle Step 2 Remove the memory module from the slot 152 ThinkSystem SR850 V2 Maintenance Manual ...

Page 161: ... Sensitive Device Ground package before opening on page 110 Attention Memory modules are sensitive to static discharge and require special handling In addition to the standard guidelines for Handling static sensitive devices on page 110 Always wear an electrostatic discharge strap when removing or installing memory modules Electrostatic discharge gloves can also be used Never hold two or more memo...

Page 162: ...ure that you have observed the installation rules and sequence in Memory module installation rules and order in Setup Guide Step 1 If any of the modules to be installed is PMEM make sure to complete the following procedure before physically installing the module 1 Back up stored data in PMEM namespaces 2 Disable PMEM security with one of the following options LXPM V3 Go to UEFI Setup System Settin...

Page 163: ...tween the memory module and the retaining clips the memory module has not been correctly inserted In this case open the retaining clips remove the memory module and then reinsert it After this task is completed Proceed to complete the parts replacement see Complete the parts replacement on page 218 OCP Ethernet adapter replacement Follow instructions in this section to install or remove the OCP Et...

Page 164: ...ouku com albumlist show id_54461099 Procedure Step 1 Remove the OCP Ethernet adapter Loosen the captive screw Grasp the handle and slide the adapter out Figure 70 Removing the OCP Ethernet adapter After this task is completed 1 Install a replacement unit or a filler see Install the OCP Ethernet adapter on page 156 2 If you are instructed to return the component or optional device follow all packag...

Page 165: ...to the PCIe slot Tighten the captive screw to secure the adapter After this task is completed Proceed to complete the parts replacement see Complete the parts replacement on page 218 PCIe riser assembly and adapter replacement Follow instructions in this section to remove or install the PCIe riser assembly and the adapters Remove the PCIe riser assembly Follow instructions in this section to remov...

Page 166: ... https www youtube com playlist list PLYV5R7hVcs C6QgmsUMRG6ul0bHzrGmsG https list youku com albumlist show id_54461099 Procedure Step 1 Make preparations for this task a Remove the top cover see Remove the top cover on page 214 b Disconnect cables that are connected to the adapters Step 2 Grasp and lift the PCIe riser assembly to remove it from the system board Figure 72 Removing the PCIe riser a...

Page 167: ...e PCIe riser assembly After this task is completed Fill the riser slot with a replacement unit or a filler see Install the PCIe riser assembly on page 165 If you are instructed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you If you plan to recycle the component 1 Remove the three screws that secure t...

Page 168: ...r is installed in a rack slide the server out on its rack slide rails to gain access to the top cover or remove the server from the rack Remove an adapter from the system board Watch the procedure A video of this procedure is available from the following links https www youtube com playlist list PLYV5R7hVcs C6QgmsUMRG6ul0bHzrGmsG https list youku com albumlist show id_54461099 Procedure Step 1 Mak...

Page 169: ...t list PLYV5R7hVcs C6QgmsUMRG6ul0bHzrGmsG https list youku com albumlist show id_54461099 Procedure Step 1 Make preparations for this task a Remove the top cover see Remove the top cover on page 214 b Disconnect all the cables including external ones from the adapters that are installed in the PCIe riser card assembly c Remove the PCIe riser assembly where the adapter has been installed see Remove...

Page 170: ...n Go over Installation Guidelines on page 107 to ensure that you work safely Touch the static protective package that contains the component to any unpainted metal surface on the server then remove it from the package and place it on a static protective surface Install an adapter on the system board Watch the procedure A video of this procedure is available from the following links https www youtu...

Page 171: ... 100GbE QSFP56 1 port PCIe VPI Adapter Mellanox ConnectX 6 HDR 100 100GbE QSFP56 2 port PCIe VPI Adapter Mellanox ConnectX 6 HDR 200GbE QSFP56 1 port PCIe 4 VPI Adapter make sure to adopt the following risers and PCIe slots and do not install any other adapters to the risers Zone 1 slot 1 in x16 x16 x16 x8 lanes riser Zone 2 slot 5 in x16 x16 riser When installing two units of Nvidia T4 make sure ...

Page 172: ...h a screw Step 5 Close the retention latch After this task is completed If one of the following adapters has been installed and there is only one or no installed flash power module in the system install a flash power module see Install a flash power module on page 139 ThinkSystem RAID 930 8i 2GB Flash PCIe 12Gb Adapter ThinkSystem RAID 930 16i 4GB Flash PCIe 12Gb Adapter ThinkSystem RAID 930 8e 4G...

Page 173: ...mbly x16 x16 x16 PCIe riser x16 x16 x8 lanes FH HL PCIe riser x16 x16 x8 lanes FH HL PCIe riser with 7mm drive cage bracket Follow the instructions in Install the PCIe riser assembly to zone 1 on page 165 to install a riser assembly Zone 2 PCIe slot 5 to 6 This zone supports x16 x16 FH HL PCIe riser Follow the instructions in Install the PCIe riser assembly to zone 2 on page 166 to install a riser...

Page 174: ...rd Figure 80 Connecting PCIe cables from x16 x16 x16 riser to the system board 1 PCIe connector 1 2 PCIe connector 2 Install the PCIe riser assembly to zone 2 Watch the procedure A video of this procedure is available from the following links https www youtube com playlist list PLYV5R7hVcs C6QgmsUMRG6ul0bHzrGmsG 166 ThinkSystem SR850 V2 Maintenance Manual ...

Page 175: ... PCIe cable to PCIe connector 5 on the processor and memory expansion tray After this task is completed 1 Reconnect all the required cables 2 Proceed to complete the parts replacement see Complete the parts replacement on page 218 Power backplane replacement Follow instructions in this section to remove or install the power backplane Remove the power backplane Follow instructions in this section t...

Page 176: ...com albumlist show id_54461099 Procedure Step 1 Make preparations for this task a Remove the top cover see Remove the top cover on page 214 b Remove the fan cage assembly see Remove the fan cage assembly on page 130 c Remove the system board air baffle see Remove the system board air baffle on page 200 or the processor and memory expansion tray and the expansion tray air baffle see Remove the proc...

Page 177: ...ed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you If you plan to recycle the component 1 Remove the four screws and slide the backplane down to remove it from the bracket Figure 84 Disassembling the power backplane Chapter 4 Hardware replacement procedures 169 ...

Page 178: ...om the package and place it on a static protective surface Watch the procedure A video of this procedure is available from the following links https www youtube com playlist list PLYV5R7hVcs C6QgmsUMRG6ul0bHzrGmsG https list youku com albumlist show id_54461099 Procedure Step 1 Align the bottom connector on the backplane to the corresponding connector on the system board and push the backplane in ...

Page 179: ...wap power supply unit Follow instructions in this section to remove a hot swap power supply unit About this task S002 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are...

Page 180: ... cover on a power supply or any part that has this label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Attention Go over Installation Guidelines on page 107 to ensure that you work safely CAUTION 24...

Page 181: ...et and rotate it to the open position 2 Rotate the CMA out of the way to gain access to the power supply bay Note Make sure the cables are secured to the CMA with cable straps Step 2 Remove the power supply Chapter 4 Hardware replacement procedures 173 ...

Page 182: ...nit or a filler see Install a hot swap power supply unit on page 174 2 If you are instructed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Install a hot swap power supply unit Follow instructions in this section to install a hot swap power supply unit About this task S002 CAUTION 174 ThinkSystem SR...

Page 183: ...onnect dc power cable s to subject power source s 5 Turn ON all the power source s 1 Disconnect or turn off the subject dc power source s at the breaker panel before removing the power supply unit s 2 Remove the subject dc cable s 3 Unplug the subject power supply unit s from the system housing S035 CAUTION Never remove the cover on a power supply or any part that has this label attached Hazardous...

Page 184: ...st PLYV5R7hVcs C6QgmsUMRG6ul0bHzrGmsG https list youku com albumlist show id_54461099 Procedure Step 1 Make preparations for this task a Make sure the power supply unit to be installed is of the same wattage as the installed ones Otherwise complete the following steps 1 Turn off the server and peripheral devices 2 Disconnect the power cords and all external cables 3 Remove all the installed power ...

Page 185: ...nd make sure it s properly connected to the power 2 Pull the handle to try if the power supply unit is properly installed If it slides out reinstall it Processor and heat sink replacement Follow instructions in this section to remove and install a processor and heat sink Attention Before you begin replacing a processor make sure that you have an alcohol cleaning pad part number 00MP352 and thermal...

Page 186: ...st strap or other grounding system If the server is in a rack remove it from the rack Each processor socket must always contain a cover or a PHM When removing or installing a PHM protect empty processor sockets with a cover Do not touch the processor socket or processor contacts Processor socket contacts are very fragile and easily damaged Contaminants on the processor contacts such as oil from yo...

Page 187: ... 4 location on the processor and memory expansion tray Note The heat sink processor and processor carrier for your system might be different from those shown in the illustrations The following illustration shows the components of the PHM Chapter 4 Hardware replacement procedures 179 ...

Page 188: ...ch the procedure A video of the installation and removal process is available Youtube https www youtube com playlist list PLYV5R7hVcs C6QgmsUMRG6ul0bHzrGmsG Youku https list youku com albumlist show id_54461099 Procedure Step 1 Make preparations for this task a Remove the top cover See Remove the top cover on page 214 b Remove the following components depending on the location of the processor tha...

Page 189: ... one of the following components System air baffle see Remove the system board air baffle on page 200 Processor and memory expansion tray and expansion tray air baffle see Remove the processor and memory expansion tray on page 190 2 Remove the expansion tray air baffle Chapter 4 Hardware replacement procedures 181 ...

Page 190: ...Figure 95 Removing the expansion tray air baffle Step 2 Remove the PHM from the system board 182 ThinkSystem SR850 V2 Maintenance Manual ...

Page 191: ...cover or install a new PHM If you are removing the PHM as part of a system board replacement set the PHM aside If you are reusing the processor or heat sink separate the processor from its retainer See Separate the processor from carrier and heat sink on page 183 If you are instructed to return the defective component please package the part to prevent any shipping damage Reuse the packaging the n...

Page 192: ...se the thermal grease rendering it ineffective Thermal grease can damage components such as the electrical connectors in the processor socket Note The heat sink processor and processor carrier for your system might be different than those shown in the illustrations Watch the procedure A video of this procedure is available from the following links https www youtube com playlist list PLYV5R7hVcs C6...

Page 193: ...e it on a static protective surface Power off the server and disconnect all power cords for this task Prevent exposure to static electricity which might lead to system halt and loss of data by keeping static sensitive components in their static protective packages until installation and handling these devices with an electrostatic discharge wrist strap or other grounding system Each processor sock...

Page 194: ... processor and memory expansion tray Notes The heat sink processor and processor carrier for the system might be different from those shown in the illustrations PHMs are keyed for the socket where they can be installed and for their orientation in the socket 186 ThinkSystem SR850 V2 Maintenance Manual ...

Page 195: ... processor in carrier 2 Heat sink triangular mark 10 Carrier triangular mark 3 Processor identification label 11 Processor ejector handle 4 Nut and wire bail retainer 12 Processor heat spreader 5 Torx T30 nut 13 Thermal grease 6 Anti tilt wire bail 14 Processor contacts 7 Processor carrier 15 Processor triangular mark 8 Clips to secure carrier to heat sink Watch the procedure A video of this proce...

Page 196: ...ng a permanent marker b Install the processor into a new carrier Note Replacement heat sinks come with both gray and black processor carriers Make sure to use the carrier with the same color as the one you discarded earlier Figure 102 Installing a processor carrier Make sure the handle on the carrier is in the closed position Align the processor on the new carrier so that the triangular marks alig...

Page 197: ...e top of the processor with syringe by forming four uniformly spaced dots while each dot consists of about 0 1 ml of thermal grease Figure 103 Thermal grease application with processor in the shipping tray Step 4 Assemble the processor and heat sink Figure 104 Assembling the PHM with processor in shipping tray a Align the triangular mark on the heat sink label with the triangular mark on the proce...

Page 198: ...e the torque required for the fasteners to fully tighten is 1 1 newton meters 10 inch pounds After this task is completed Proceed to complete the parts replacement see Complete the parts replacement on page 218 Processor and memory expansion tray replacement Follow instructions in this section to remove or install the processor and memory expansion tray and corresponding air baffles Remove the pro...

Page 199: ...y on page 130 c If you are replacing the processor and memory expansion tray remove the memory modules see Remove a memory module on page 148 and PHMs see Remove a processor and heat sink on page 177 from the expansion tray Important To avoid component damage DO NOT remove or install memory modules or PHMs when the tray is removed from the server Step 2 Disengage the processor and memory expansion...

Page 200: ... 107 Disconnecting PCIe cables Step 4 Lift the expansion tray and remove it Figure 108 Removing the processor and memory expansion tray After this task is completed 192 ThinkSystem SR850 V2 Maintenance Manual ...

Page 201: ...uidelines on page 107 to ensure that you work safely Turn off the server and peripheral devices and disconnect the power cords and all external cables see Power off the server on page 12 If the server is installed in a rack slide the server out on its rack slide rails to gain access to the top cover or remove the server from the rack Watch the procedure A video of this procedure is available from ...

Page 202: ...o ensure that you work safely Touch the static protective package that contains the component to any unpainted metal surface on the server then remove it from the package and place it on a static protective surface Watch the procedure A video of this procedure is available from the following links https www youtube com playlist list PLYV5R7hVcs C6QgmsUMRG6ul0bHzrGmsG https list youku com albumlist...

Page 203: ...that creates proper cooling Make sure to install proper air baffles for system configuration before the power is turned on Figure 110 Installing the expansion tray air baffle Step 2 Align the processor and memory expansion tray with the two pairs of guides on the sides and lower it into the chassis Chapter 4 Hardware replacement procedures 195 ...

Page 204: ...install memory modules and PHMs do it now see Install a memory module on page 153 and Install a processor and heat sink on page 185 Step 4 If applicable route the two PCIe cables through the cable guides and connect them to the expansion tray 196 ThinkSystem SR850 V2 Maintenance Manual ...

Page 205: ...pansion tray Figure 113 Securing the processor and memory expansion tray Rotate the handle all the way down This connects and fixes the expansion tray to the system board Pull the retaining tab back to secure the handle After this task is completed Chapter 4 Hardware replacement procedures 197 ...

Page 206: ...lation Guidelines on page 107 to ensure that you work safely Watch the procedure A video of this procedure is available from the following links https www youtube com playlist list PLYV5R7hVcs C6QgmsUMRG6ul0bHzrGmsG https list youku com albumlist show id_54461099 Procedure Step 1 Insert and rotate the key clockwise to unlock the security bezel Figure 114 Unlocking the security bezel Step 2 Press o...

Page 207: ...Watch the procedure A video of this procedure is available from the following links https www youtube com playlist list PLYV5R7hVcs C6QgmsUMRG6ul0bHzrGmsG https list youku com albumlist show id_54461099 Procedure Step 1 Insert the tabs on the security bezel into the slots on the right rack handle then press and hold the release latch and rotate the security bezel towards the chassis until the othe...

Page 208: ...ver and peripheral devices and disconnect the power cords and all external cables see Power off the server on page 12 If the server is installed in a rack slide the server out on its rack slide rails to gain access to the top cover or remove the server from the rack Watch the procedure A video of this procedure is available from the following links https www youtube com playlist list PLYV5R7hVcs C...

Page 209: ...uctions in this section to install the system board air baffle About this task Attention Go over Installation Guidelines on page 107 to ensure that you work safely Touch the static protective package that contains the component to any unpainted metal surface on the server then remove it from the package and place it on a static protective surface Watch the procedure A video of this procedure is av...

Page 210: ...ed Proceed to complete the parts replacement see Complete the parts replacement on page 218 System board replacement trained technician only Follow instructions in this section to remove or install the system board About this task Note This task must be operated by trained technicians Remove the system board Follow instructions in this section to remove the system board Attention Removing and inst...

Page 211: ...ls c Save the system event log to external media d Remove the top cover see Remove the top cover on page 214 e Remove the fan cage assembly see Remove the fan cage assembly on page 130 f Remove the system board air baffle see Remove the system board air baffle on page 200 or the processor and memory expansion tray and the expansion tray air baffle see Remove the processor and memory expansion tray...

Page 212: ...handle and slide the system board back slightly to disengage it from the chassis Note This handle only serves the purpose of removing system board Do not attempt to lift the whole server with it Step 3 Slide the system board left and up and remove it from the chassis 204 ThinkSystem SR850 V2 Maintenance Manual ...

Page 213: ...cessor socket assembly pressing on the edges to avoid damage to the socket pins You might hear a click on the dust cover is securely attached 3 Make sure that the dust cover is securely attached to the processor socket assembly If you are planning to recycle the system board follow the instructions in Disassemble the system board for recycle on page 205 for compliance with local regulations Disass...

Page 214: ...7hVcs C6QgmsUMRG6ul0bHzrGmsG https list youku com albumlist show id_54461099 Procedure Step 1 Make preparations for this task a Remove the system board from the server see Remove the system board on page 202 b Refer to local environmental waste or disposal regulations to ensure compliance Step 2 Remove the following components as illustrated 22 slotted screws Two standoffs with 12 mm wrench One pl...

Page 215: ...em board from the supporting sheet metal After this task is completed Recycle the unit in compliance with local regulations Install the system board Follow instructions in this section to install the system board Attention Chapter 4 Hardware replacement procedures 207 ...

Page 216: ...e procedure A video of this procedure is available from the following links https www youtube com playlist list PLYV5R7hVcs C6QgmsUMRG6ul0bHzrGmsG https list youku com albumlist show id_54461099 Procedure Step 1 Place the system board above the front VGA and diagnostics assembly and slide the board right and forward into the chassis Figure 123 Installing the system board Step 2 Slide the system bo...

Page 217: ...ine type and serial number with new vital product data VPD Use the Lenovo XClarity Provisioning Manager V3 to update the machine type and serial number See Update the machine type and serial number on page 209 9 Enable TPM TCM See Enable TPM on page 211 10 Optionally enable Secure Boot Update the machine type and serial number After the system board is replaced by trained service technicians the m...

Page 218: ...ntials OneCLI in place type the following command to set the DMI onecli config set SYSTEM_PROD_DATA SysInfoProdName m t_model access_method onecli config set SYSTEM_PROD_DATA SysInfoSerialNum s n access_method Where m t_model The server machine type and model number Type mtm xxxxyyy where xxxx is the machine type and yyy is the server model number s n The serial number on the server Type sn zzzzzz...

Page 219: ...r_id xcc_password xcc_external_ip or bmc xcc_user_id xcc_password xcc_external_ip Where xcc_external_ip The BMC IMM XCC IP address There is no default value This parameter is required xcc_user_id The BMC IMM XCC account 1 of 12 accounts The default value is USERID xcc_password The BMC IMM XCC account password 1 of 12 accounts The default value is PASSW0RD with a zero 0 not an O Note BMC IMM or XCC...

Page 220: ...1 to display the Lenovo XClarity Provisioning Manager V3 interface 2 If the power on Administrator password is required enter the password 3 From the System Summary page click Update VPD 4 Set the policy to one of the following settings NationZ TPM 2 0 enabled China only Customers in the Chinese Mainland should choose this setting if a NationZ TPM 2 0 adapter is installed TPM enabled ROW Customers...

Page 221: ...icyLock to check whether the TPM_TCM_POLICY has been locked command as below OneCli exe config show imm TpmTcmPolicyLock override imm userid password ip_address The value must be Disabled it means TPM_TCM_POLICY is NOT locked and must be set 6 Lock the TPM_TCM_POLICY OneCli exe config set imm TpmTcmPolicyLock Enabled override imm userid password ip_address 7 Issue reset command to reset system com...

Page 222: ...ons HT116433 2 Run the following command to enable Secure Boot OneCli exe config set SecureBootConfiguration SecureBootSetting Enabled bmc userid password ip_address where userid password are the credentials used to access the BMC Lenovo XClarity Controller interface of your server The default user ID is USERID and the default password is PASSW0RD zero not an uppercase o ip_address is the IP addre...

Page 223: ...nstalled in a rack slide the server out on its rack slide rails to gain access to the top cover or remove the server from the rack Watch the procedure A video of this procedure is available from the following links https www youtube com playlist list PLYV5R7hVcs C6QgmsUMRG6ul0bHzrGmsG https list youku com albumlist show id_54461099 Procedure Step 1 If the top cover is locked unlock it with a screw...

Page 224: ...optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Install the top cover Follow instructions in this section to install the server top cover About this task S014 CAUTION Hazardous voltage current and energy levels might be present Only a qualified service technician is authorized to remove the covers where the label is attached S...

Page 225: ...move it from the package and place it on a static protective surface Watch the procedure A video of this procedure is available from the following links https www youtube com playlist list PLYV5R7hVcs C6QgmsUMRG6ul0bHzrGmsG https list youku com albumlist show id_54461099 Procedure Step 1 Install the top cover Figure 127 Installing the top cover Place the top cover over top of the server with both ...

Page 226: ... the following list 1 Ensure that all the removed components have been properly reinstalled and that no tools or loose screws are left inside your server 2 Properly route and secure the cables in the server Refer to the cable connecting and routing information for each component 3 Make sure to install one of the following With two installed processors system air baffle With four installed processo...

Page 227: ...Figure 129 Installing the air baffle to the system board Chapter 4 Hardware replacement procedures 219 ...

Page 228: ...ds to the server Attention To avoid component damage connect the power cords last 6 Update the server configuration Download and install the latest device drivers http datacentersupport lenovo com Update the system firmware See Firmware updates on page 8 Update the UEFI configuration Reconfigure the disk arrays if you have installed or removed a hot swap drive or a RAID adapter See the Lenovo XCla...

Page 229: ...you are using some other management application begin with the Lenovo XClarity Controller event log Event logs An alert is a message or other indication that signals an event or an impending event Alerts are generated by the Lenovo XClarity Controller or by UEFI in the servers These alerts are stored in the Lenovo XClarity Controller Event Log If the server is managed by the Chassis Management Mod...

Page 230: ...anagement and control of a server The Lenovo XClarity Controller monitors all components of the server and posts events in the Lenovo XClarity Controller event log Figure 132 Lenovo XClarity Controller event log For more information about accessing the Lenovo XClarity Controller event log see http sysmgt lenovofiles com help topic com lenovo systems management xcc doc event_log html Light path dia...

Page 231: ...ctor This connector is located on the front of the server and is used to connect an external LCD diagnostics handset Display panel overview The diagnostics device consists of an LCD display and 5 navigation buttons 1 LCD display 2 Scroll buttons up down left right Press the scroll buttons to locate and select system information 3 Select button Press the select button to select from the options in ...

Page 232: ...ides information about various power supply LED status and corresponding action suggestions The following minimum configuration is required for the ac power LED on the power supply to be lit 224 ThinkSystem SR850 V2 Maintenance Manual ...

Page 233: ...operation The server is functioning correctly Off Off Off No ac power to the server a problem with the ac power source or a power supply has failed 1 Check the ac power to the server 2 Make sure that the power cord is connected to a functioning power source 3 Restart the server If the error remains check the power supply LEDs 4 Replace the power supply Off Off On No input power to the power supply...

Page 234: ...n Faulty power supply Replace the power supply On Off Off The system is off The system is connected to power 1 Reseat the power supply unit 2 Replace the power supply unit PSU should be ON initially when AC input is ready The system is on Power supply not fully seated faulty standard I O book or faulty power supply 1 Reseat the power supply unit 2 Replace the power supply unit 3 Replace the standa...

Page 235: ...System board LEDs The following illustrations show the light emitting diodes LEDs on the system board Chapter 5 Problem determination 227 ...

Page 236: ...Figure 133 System board and expansion board LEDs 228 ThinkSystem SR850 V2 Maintenance Manual ...

Page 237: ...ff sequencing LED blinking the system is functioning properly and no action is necessary LED not blinking trained technician only replace the system board see System board replacement trained technician only on page 202 6 7 11 14 Processor error LEDs LED on An error has occurred to the processor the LED represents See Processor problems on page 248 for more information 8 10 12 13 15 DIMM error LED...

Page 238: ... the cables and power cords to all internal and external devices until the server is at the minimum configuration that is required for the server to start See Specifications on page 2 to determine the minimum configuration for your server Step 5 Reconnect all ac power cords and turn on the server If the server starts successfully reseat the adapters and devices one at a time until the problem is i...

Page 239: ...roubleshooting by symptom See this section to find solutions to problems that have identifiable symptoms To use the symptom based troubleshooting information in this section complete the following steps 1 Check the event log of the application that is managing the server and follow the suggested actions to resolve any event codes If you are managing the server from the Lenovo XClarity Administrato...

Page 240: ...the green activity LED is flashing and the yellow status LED is lit replace the drive If the activity of the LEDs remains the same go to step drive problems If the activity of the LEDs changes return to step 1 4 Make sure that the drive backplane is correctly seated When it is correctly seated the drive assemblies correctly connect to the backplane without bowing or causing movement of the backpla...

Page 241: ...r V3 interface is displayed by default You can perform hard drive diagnostics from this interface From the Diagnostic page click Run Diagnostic Disk Drive Test 2 If the drive passes the test replace the backplane 3 If the drive fails the test replace the drive Yellow drive status LED does not represent actual state of associated drive Complete the following procedure to solve the problem 1 Turn of...

Page 242: ... the same go to step 5 If the activity of the LEDs changes return to step 1 5 Make sure that a drive backplane is present to install the drive into 6 Make sure that the drive backplane is correctly seated When it is correctly seated the drive assemblies would be correctly connected to the backplane without bowing or causing movement of the backplane 7 Reseat the backplane power cable and repeat st...

Page 243: ...ttent unexpected reboots on page 236 Intermittent external device problems Complete the following procedure to solve the problem 1 Make sure that the correct device drivers are installed See the manufacturer s website for documentation 2 For a USB device a Make sure that the device is configured correctly Restart the server and press F1 to display the Lenovo XClarity Provisioning Manager V3 system...

Page 244: ...an event code that indicates a reboot See Event logs on page 221 for information about viewing the event log Keyboard mouse or USB device problems See this section to solve problems related to a keyboard mouse or USB device All or some keys on the keyboard do not work on page 236 Mouse does not work on page 236 USB device does not work on page 236 All or some keys on the keyboard do not work 1 Mak...

Page 245: ...lete the following procedure to solve the problem Note Each time you install or remove a memory module you must disconnect the server from the power source then wait 10 seconds before restarting the server 1 Make sure that No error LEDs are lit on the operator information panel No memory module error LEDs are lit on the system board Memory mirrored channel does not account for the discrepancy The ...

Page 246: ... the following procedure to solve the problem 1 Reseat the memory modules then restart the server 2 Remove the highest numbered memory module of those that are identified and replace it with an identical known good memory module then restart the server Repeat as necessary If the failures continue after all identified memory modules are replaced go to step 4 3 Return the removed memory modules one ...

Page 247: ... following ipmctl command for both Linux and Windows ipmctl delete pcd Notes See the following links to learn how to download and use impctl in different operating systems Windows https datacentersupport lenovo com us en videos YTV101407 Linux https datacentersupport lenovo com us en solutions HT508642 6 Reboot the system and press F1 to enter Setup Utility 7 Power off the system 8 Remove the modu...

Page 248: ...o solve the problem 1 If the PMEMs have been installed in another system with stored data perform the following steps to erase the data a Based on the original population order install the PMEMs to the original system where they were installed previously and back up the data from the PMEMs to other storage devices b Disable PMEM security with one of the following options LXPM V3 Go to UEFI Setup S...

Page 249: ... is attached to a KVM switch bypass the KVM switch to eliminate it as a possible cause of the problem connect the monitor cable directly to the correct connector on the rear of the server 2 If the server installed with the graphical adapters while turning on the server the Lenovo logo displays on the screen after approximately 3 minutes This is normal operation while the system loads 3 Make sure t...

Page 250: ...ge is displayed update the server firmware to the latest level See Firmware updates on page 8 Management controller remote presence cannot work The management controller remote presence function is unable to display the system screen when an optional video adapter is present To use the management controller remote presence function remove the optional video adapter or use the onboard VGA as the di...

Page 251: ... Unusual smell on page 245 Server seems to be running hot on page 245 Cannot enter legacy mode after installing a new adapter on page 245 Cracked parts or cracked chassis on page 245 The server immediately displays the POST Event Viewer when it is turned on Complete the following procedure to solve the problem 1 Correct any errors that are indicated by the light path diagnostics LEDs 2 Make sure t...

Page 252: ...etup Configuration changes such as added devices or adapter firmware updates and firmware or application code problems can cause the server to fail POST the power on self test If this occurs the server responds in either of the following ways The server restarts automatically and attempts POST again The server hangs and you must manually restart the server for the server to attempt POST again Afte...

Page 253: ... problems See this section to solve problems related to optional devices External USB device not recognized on page 245 PCIe adapter is not recognized or is not functioning on page 245 A Lenovo optional device that was just installed does not work on page 246 A Lenovo optional device that worked previously does not work now on page 246 External USB device not recognized Complete the following step...

Page 254: ...ust installed 4 Replace the device that you just installed A Lenovo optional device that worked previously does not work now 1 Check the XCC event log for any events associated with the device 2 Make sure that all of the cable connections for the device are secure 3 Reseat the failing device 4 If the device comes with test instructions use those instructions to test the device 5 If the failing dev...

Page 255: ...nformation panel If the problem remains replace the operator information panel 2 Make sure that the reset button is working correctly a Disconnect the server power cords b Reconnect the power cords c Trained technician only Reseat the operator information panel cable and then repeat steps 2a and 2b Trained technician only If the server starts replace the operator information panel If the server do...

Page 256: ...to the POST event viewer when it is turned on on page 248 The server goes directly to the POST event viewer when it is turned on 1 Check the light path diagnostics LEDs and the XCC event log and resolve any errors that have occurred 2 Make sure that the server supports all the processors and that the processors match in speed and cache size You can view processor details from system setup To deter...

Page 257: ...determine whether the problem is caused by the software make sure that The server has the minimum memory that is needed to use the software For memory requirements see the information that comes with the software Note If you have just installed an adapter or memory the server might have a memory address conflict The operating system is on the ServerProven list see https static lenovo com us en ser...

Page 258: ...250 ThinkSystem SR850 V2 Maintenance Manual ...

Page 259: ...cover see Remove the top cover on page 214 Step 5 Remove the system board air baffle see Remove the system board air baffle on page 200 or the processor and memory expansion tray and the expansion tray air baffle see Remove the processor and memory expansion tray on page 190 Step 6 Remove the fan cage assembly see Remove the fan cage assembly on page 130 Step 7 Remove the external LCD diagnostics ...

Page 260: ...252 ThinkSystem SR850 V2 Maintenance Manual ...

Page 261: ...tion for your ThinkSystem products at the following location http thinksystem lenovofiles com help index jsp You can take these steps to try to solve the problem yourself Check all cables to make sure that they are connected Check the power switches to make sure that the system and any optional devices are turned on Check for updated software firmware and operating system device drivers for your L...

Page 262: ...n a new diagnostic to collect new data Lenovo XClarity Controller You can use the Lenovo XClarity Controller web interface or the CLI to collect service data for the server The file can be saved and sent to Lenovo Support For more information about using the web interface to collect service data see http sysmgt lenovofiles com help topic com lenovo systems management xcc doc NN1ia_c_ servicesandsu...

Page 263: ...t to obtain help for your issue You can receive hardware service through a Lenovo Authorized Service Provider To locate a service provider authorized by Lenovo to provide warranty service go to https datacentersupport lenovo com serviceprovider and use filter searching for different countries For Lenovo support telephone numbers see https datacentersupport lenovo com supportphonelist for your regi...

Page 264: ...256 ThinkSystem SR850 V2 Maintenance Manual ...

Page 265: ...ew editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not aff...

Page 266: ...ion of all drive bays with the largest currently supported drives that are available from Lenovo Maximum memory might require replacement of the standard memory with an optional memory module Each solid state memory cell has an intrinsic finite number of write cycles that the cell can incur Therefore a solid state device has a maximum number of write cycles that it can be subjected to expressed as...

Page 267: ... notices When you attach a monitor to the equipment you must use the designated monitor cable and any interference suppression devices that are supplied with the monitor Taiwan BSMI RoHS declaration Appendix C Notices 259 ...

Page 268: ...Taiwan import and export contact information Contacts are available for Taiwan import and export information 260 ThinkSystem SR850 V2 Maintenance Manual ...

Page 269: ...253 custom support web page 253 D devices static sensitive handling 110 diagnostics panel LCD 17 DIMM installing 153 removing 148 disassembling 251 drive cable routing 45 48 50 51 64 71 72 80 89 95 101 remove 110 drive backplane 31 drive problems 231 drive install 113 E enable TPM 211 Ethernet controller troubleshooting 230 Ethernet controller problems solving 230 External LCD diagnostics handset ...

Page 270: ...l system board connectors 27 28 Introduction 1 intrusion switch remove 145 K keyboard problems 236 L LAN over USB configuring manually 11 Windows driver installation 11 LCD diagnostics panel 17 LCD diagnostics handset External 17 LEDs on the system board 37 processor and memory expansion tray 38 M memory problems 237 memory module DIMM PMEM 147 replacement 147 microprocessor installing 185 removin...

Page 271: ...t sink module 177 PEEK T30 nut 140 PHM 177 processor 177 processor heat sink module 177 removing memory module 148 security bezel 198 T30 nut 140 replace 110 7mm drive cage and drive 115 intrusion switch 145 PCIe PCIe riser assembly adapter 157 power backplane adapter 167 replacement 126 136 air baffle 200 backplane drive 110 CMOS battery 121 fan fan cage 130 flash power module 136 memory module D...

Page 272: ...140 TPM 211 TPM 2 0 firmware 212 TPM policy 212 TPM version 212 trademarks 258 troubleshooting 241 245 248 249 by symptom 231 DRAM 237 drive problems 231 fan problems 235 intermittent problems 235 keyboard problems 236 memory problems 237 mouse problems 236 network problems 242 observable problems 243 PMEM 237 power on and power off problems 246 serial device problems 248 symptoms based troublesho...

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