Konica Minolta CA-410 Series, Instruction Manual

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Error Messages
The following table shows countermeasures to be taken when the instrument does not operate properly as expected and
displays an error message. If the error is not addressed even after taking necessary countermeasures, contact a KONICA
MINOLTA-authorized service facility.
Error message Error code Countermeasure
Probe connection error
Failed to connect to probe
Retry connecting to probe Retry connecting to the probe.
Memory Error
Failed to save meas data
Retry the operation Retry the operation. If the problem persists,
contact a KONICA MINOLTA-authorized service
facility.
Memory Error
Failed to save interval data
Check memory size Check the memory size.
Memory Error
Failed to delete data
Retry the operation Retry the operation. If the problem persists,
contact a KONICA MINOLTA-authorized service
facility.
Memory Error
Retry power on Restart the device. If the problem persists,
contact a KONICA MINOLTA-authorized service
facility.
0-cal Error
Failed to shade
Retry 0-cal ER21 Retry zero calibration so that the brightness of
the measurement target (the brightness around
the measuring instrument) does not exceed the
measurable range for the instrument. In such
cases, turn the power OFF and back ON if
possible, and then retry zero calibration. If the
problem persists, contact a KONICA MINOLTA-
authorized service facility.
Memory Error
Failed to write or read memory
Reconnect the probe ER31
ER32 Reconnect the probe. If the problem persists,
contact a KONICA MINOLTA-authorized service
facility.
System Error
Probe program error ER99 Download the updated firmware from the Konica
Minolta website to update the firmware. If the
problem persists, contact a KONICA MINOLTA-
authorized service facility.
Probe connection
Connected device is not CA series
Remove other devices Only connect dedicated probes.
Probe connection
Probe connection number is over limit
Maximum of 10 probes Reduce the number of connected probes to 10 or
less.
Probe connection error
Retry connecting to probe Reconnect the probe. If the problem persists,
contact a KONICA MINOLTA-authorized service
facility.