Keysight Technologies S9100A, Startup Manual

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2 Review Safety Requirements
2. 14 Returning for Service
Should it become necessary to return the system for repair or service,
follow these steps:
1. Review the warranty information shipped with the product.
2. Contact Keysight to obtain a Return Material Authorization (RMA)
and a return address. For assistance finding Keysight contact information,
go to:
www.keysight.com/find/assist
3. Write the following information on a tag and attach it to the equipment:
Name and address of owner.
P.O. boxes are not acceptable as return addresses.
System or module serial numbers. The serial number label is located on
the side panel of the module. The serial number can also be read from
the Soft Front Panel interface – after the hardware is installed.
Description of failure or service required.
4. Use original packaging or comparable.
Pack the system in its original ESD bag and packing carton.
If the original carton is not available, use bubble wrap
or packing peanuts, place the system in a sealed container,
and mark the container “FRAGILE”.
Include all original cables and modules when sending in the system
for repair or service.
5. On the shipping label, write ATTENTION REPAIR DEPARTMENT
and the RMA number.
In your correspondence, refer to the system by serial number.
18 S9100A 5G Multi-Band Vector Transceiver, Startup Guide