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KeContact

P30

Charging station

FAQ V 1.01

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Summary of Contents for KeContact P30

Page 1: ...KeContact P30 Charging station FAQ V 1 01...

Page 2: ...ect to change due to further technical developments Details presented may be subject to correction All rights reserved KEBA AG Headquarters Gewerbepark Urfahr 4041 Linz Austria Phone 43 732 7090 0 Fax...

Page 3: ...P30 Record of Revision FAQ V1 01 3 KEBA Record of Revision Version Date Change in chapter Description Changed by 1 01 09 2017 Newly created raud...

Page 4: ...P30 FAQ V1 01 4 KEBA...

Page 5: ...on DC fault current monitoring 12 2 5 RFID teaching 13 2 6 Access web interface MAC address IP address 13 2 7 Software update 14 2 8 Log file 17 2 9 Network and communication x series 18 2 9 1 Network...

Page 6: ...P30 Table of contents FAQ V1 01 6 KEBA...

Page 7: ...all instructions and safety notes in these manuals 1 2 Requirements This document contains information for persons with the following require ments Target group Required knowledge and abilities End cu...

Page 8: ...e document Frequently asked questions and answers Diagnostic options Display of errors Measures to limit or rectify errors 1 3 2 Not included in this document Description of the charging station Assem...

Page 9: ...240032 000 xx is found on the type plate What is the anticipated charging power per vehicle Depending on the vehicle model charging with a maximum power of 22 kW 32 A is possible The charging power is...

Page 10: ...en the power supply terminal a screwdriver with the following proper ties is required Flathead screwdriver Blade length front of at least 3 cm bare blade no plastic covering Blade width 4 5 5 mm 3 16...

Page 11: ...rved for installation in a underground garage Official requirements Fire service regulations ventilation systems emergency shut off de vices When using GSM check the signal strength in advance When la...

Page 12: ...oduct designation The product designation is shown on the type plate 2 4 DC fault detection DC fault current monitoring Can I disable the DC fault detection No DC fault detection is a safety related f...

Page 13: ...up to 1 024 RFID cards P30 x series with connection to an OCPP backend unlimited 2 6 Access web interface MAC address IP address Where can I see the MAC address In the web interface of the charging st...

Page 14: ...when starting up the charging station P20 On the external router or with suitable scan programs 2 7 Software update With a software update both the software and the firmware of the charging station a...

Page 15: ...Color Orange Blue Blue Blue Significance of the LED seg ment 1 4 2 1 Significance of the color 3 1 1 1 Result LED segment x color 3 4 2 1 Firmware version 3 7 The firmware version of the charging sta...

Page 16: ...is required The software update can be done with a USB stick via LAN or via the web interface With a software update both the software and the firmware of the charging station are up dated Caution The...

Page 17: ...u bar under System select the item Software Update 4 Upload the current software using the Choose a file button 5 Start the update process with the Upload Install button Software update via OCPP backe...

Page 18: ...d into a network with DHCP server Yes you have to deactivate the local DHCP server of the P30 x series via the configuration The P30 is then assigned an IP address by an external DHCP server How do I...

Page 19: ...ltaneously if On the LAN net work there may be a switch or a router with deactivated DHCP server to avoid conflicts with the DHCP server of the GSM modem What APN information do I need from the provid...

Page 20: ...guration Manual Is an external charging network possible Yes an external charging network can be realized via UDP and or OCPP How do I know if the charging station is connected to the OCPP backend On...

Page 21: ...cation LAN WLAN OCPP URL What factors should be considered when dimensioning a local charging network Parallel charging Charging duration Charging power Connected load for the entire system 2 9 5 Mast...

Page 22: ...to a master charging station 2 9 6 Router Switch Which router switches can be used All How should be the router switches be configured Information about this can be found in the configuration manual...

Page 23: ...gen eral troubleshooting steps 3 1 General troubleshooting measures If the charging station indicates an error on the LED bar general trou bleshooting steps can be performed first After each step it m...

Page 24: ...oltage has been detected Contact a qualified electrician to check the correct connection of the charging station to the mains If the device is correctly con nected and the error persists The charging...

Page 25: ...e vehicle The charging station has de tected a communication error with the display or a configura tion error Verify that the DIP switches are configured correctly see the In stallation Manual If the...

Page 26: ...mpliant with the standard Overtemperature shutdown The permissible temperature in the charging station has been ex ceeded Disconnect the plug and wait un til the charging station has cooled down If th...

Page 27: ...t a service technician The charging station has de tected a configuration error Check the DIP switch settings for correct configuration and restart the charging process see the Installation Manual The...

Page 28: ...0 x series The log files can be viewed and downloaded in the Sys tem area under Logging All other P30 series The logging can be viewed in the web interface and copied from there With a USB stick x ser...

Page 29: ...lts 12 decimal c hexadecimal The error code is 0x xxx c 4 1 Blue Red error displays This chapter covers the error messages shown in blue red on the LED bar ERROR_SCHUETZ Error group 0x xxx 1 The switc...

Page 30: ...too high a charging current The cause of the overload is most likely to be in the connected vehicle The criterion for the overload safety cut off is an overcurrent that has been de tected for at least...

Page 31: ...ver sion 3 06 or fault current monitoring does not work 0x8025 Self test of fault current monitoring during connection of a vehicle failed This self test is indicated by the LED bar glowing orange fo...

Page 32: ...ftware update and is not critical in this case 0x8086 The energy meter does not provide any measured values 0xa006 The coupling between charge controller and LED controller is faulty This error only o...

Page 33: ...Error group 0x xxx c A previously occurring error persists despite running through the automatic error reaction The error is displayed on the LED bar alternately with the trig gering error if the orig...

Page 34: ...pport 4 2 Red White error displays This chapter covers the error messages shown in red white on the LED bar AUTARK_PLUG_LOST Error group 0x xxx 1 The plug was pulled out of the socket during charging...

Page 35: ...cal damage of the plug Defect of the cable AUTARK_OHMIC_LOAD Error group 0x xxx 5 The charging station has not detected an electric vehicle but rather a unau thorized consumer Only standard compliant...

Page 36: ...etected a configuration error Measures Check the DIP switch settings for correct configuration and restart the charg ing process see the Installation Manual AUTARK_13A_ERROR Error group 0x xxx a The c...

Page 37: ...eakage 12 DHCP server 18 Activate 18 E Energy display 12 Equipment 9 Error display 23 Ethernet connection 18 F Floor mounted column 11 G Garage 11 GSM 19 I Installation Floor mounted column 11 IP addr...

Page 38: ...ice 9 Restart 12 RFID 13 Router 22 S Secured against Line circuit breaker 9 Residual current device 9 Service technician 23 SIM card 19 Slave 21 22 Software Update 15 Version 14 Switch 22 U UDP 21 Upd...

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