I cannot receive an alarm via TCP/UDP.
The port may be blocked by the Windows
Firewall.
N
Execute the following operation for the firewall
of the Windows environment on your PC.
A
Select [Start]-[Control Panel]-[System and
Security].
B
Open [Check firewall status] under
[Windows Firewall].
C
Open the [Advanced] menu and select
[Inbound Rules]-[New Rule].
D
In [New Inbound Rule Wizard], select “port”
in [Rule type].
E
In [Protocols and Ports], enter the port
number for “Specific local ports”.
F
Select “Allow the connection” in [Actions].
G
Select applicable conditions in [Profile].
H
Register any character string for the “Name”
in [Name].
N
For more information on the firewall for the
network you are using or if you are still unable
to resolve the issue with the above operation,
please consult your network administrator or
installation technician.
Characters of the file name registered in the
FTP server are garbled.
N
When double-byte characters are to be used
for the file name, make use of an FTP server
for which the character code is EUC-JP.
Files are not saved to the computer when you
pressed the [Capture] button of the Built-in
Viewer, or the [Export] button of the
[Export(Y/M/D-h:m:s)] menu.
N
Run the Internet Explorer as an administrator.
You can perform this as follows.
A
Right-click Internet Explorer.
B
Select [Run as administrator].
The camera pans automatically
When [Auto Cleaning] is set to “ON”, this is not an
abnormality.
N
Check the current settings of [Auto Cleaning].
Unable to perform pan/tilt/zoom (PTZ)
operation.
The network bandwidth may be insufficient.
N
Ensure that there is sufficient network
bandwidth, and operate in “100 M Full”.
Motion detection, audio detection, and
tampering detection setting cannot be
performed.
Settings for motion detection, audio detection,
and tampering detection cannot be specified at
the same time. If one of the detection features
(motion detection or tampering detection) is
currently enabled, an error message will be
displayed when you try to enable the other
detection feature.
N
Check the message displayed, set the
currently enabled feature to “OFF”, and
perform the detection setting again.
A warning message such as “Audio driver is
not installed” appears, and audio detection
setting cannot be performed.
If there is no valid playback device, the Windows
system would assume that an audio driver is not
available.
N
Enable the playback device.
“Caution : The fan is stopped” appears on the
screen.
The internal fan is abnormal. Please consult our
service center. Also, stop using this unit and turn
off the power.
Troubleshooting
111
Others
