Juniper NFX150, Hardware Manual

Page: 112 / 152

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Case Manager at CSC:
https://www.juniper.net/cm/
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Telephone: +1-888-314-JTAC (+1-888-314-5822), toll-free in the USA, Canada, and
Mexico
NOTE: For international or direct-dial options in countries without toll-free
numbers, see
https://www.juniper.net/support/requesting-support.html
.
If you are contacting JTAC by telephone, enter your 11-digit case number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next
available support engineer.
The support representative validates your request and issues an RMA number for return
of the component.
See Also Returning a NFX150 Device or Component for Repair or Replacement on page 112
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Returning a NFX150 Device or Component for Repair or Replacement
If you need to return a NFX150 device or component to Juniper Networks for repair or
replacement, follow this procedure:
1.
Determine the serial number of the device or component. For instructions, see “Locating
the Serial Number on an NFX150 Device” on page 113 .
2.
Obtain a Return Materials Authorization (RMA) number from the Juniper Technical
Assistance Center (JTAC) as described in
“Contacting Customer Support to Obtain
a Return Materials Authorization for an NFX150 Device” on page 111 .
NOTE: Do not return any device or component to Juniper Networks unless
you have first obtained an RMA number. Juniper Networks reserves the
right to refuse shipments that do not have an RMA. Refused shipments
are returned to the customer through collect freight.
3.
Pack the NFX150 device or component for shipping as described in “Packing an NFX150
Device or Component for Shipping” on page 114 .
For more information about return and repair policies, see the customer support page at
https://www.juniper.net/support/guidelines.html
.
See Also NFX150 Device Hardware Overview on page 19
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Copyright © 2018, Juniper Networks, Inc. 112
NFX150 Network Services Platform Hardware Guide