Juniper NFX150, Hardware Manual

Page: 111 / 152

CHAPTER 6
Contacting Customer Support and
Returning the Chassis or Components
• Returning the NFX150 Chassis or Components on page 111
Returning the NFX150 Chassis or Components
• Contacting Customer Support to Obtain a Return Materials Authorization for an NFX150
Device on page 111
•
Returning a NFX150 Device or Component for Repair or Replacement on page 112
•
Locating the Serial Number on an NFX150 Device on page 113
• Packing an NFX150 Device or Component for Shipping on page 114
Contacting Customer Support to Obtain a Return Materials Authorization for an NFX150 Device
If you are returning a NFX150 device or component to Juniper Networks for repair or
replacement, obtain a Return Materials Authorization (RMA) from the Juniper Networks
Technical Assistance Center (JTAC).
After locating the serial number of the device or component you want to return, open a
case with Juniper Networks Technical Assistance Center (JTAC) on the Web or by
telephone.
For instructions on locating the serial number of the device or component you want to
return, see
“Locating the Serial Number on an NFX150 Device” on page 113 .
Before you request an RMA from JTAC, be prepared to provide the following information:
•
Your existing case number, if you have one
•
Serial number of the component
• Your name, organization name, telephone number, fax number, and shipping address
• Details of the failure or problem
•
Type of activity being performed on the device when the problem occurred
•
Configuration data displayed by one or more
show
commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
111 Copyright © 2018, Juniper Networks, Inc.