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Interphase ENTIA 5536 DM PRI, User Manual

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8

5536 PRI RAS Communications Controller Users Guide

117

8

Troubleshooting

Overview

This chapter provides possible solutions for common 
problems you might encounter while installing and operating 
your communications controller. Before proceeding with 
troubleshooting, make sure you have carefully followed the 
steps for installing and setting up the hardware and software, 
and have rebooted the system. Also, check the system log to 
determine what kind of errors, if any, are being recorded. 

If the information in this chapter does not resolve the problem, 
contact Interphase Technical Support at one of the locations 
listed in the 

Assistance

 section at the front of this Users Guide.

Summary of Contents for ENTIA 5536 DM PRI

Page 1: ...ENTIA 5536 DM PRI RAS Communications Controller Users Guide Document No UG05536 000 D3 Release Date July 2002...

Page 2: ...NOTE See Appendix I for Regulatory Statements Conditions that affect the operation of this product The CE Declaration of Conformity can be found at www iphase com...

Page 3: ...information obtained from this manual Interphase Corporation reserves the right to revise this manual without obligation to notify any person of such revision Information available after the printing...

Page 4: ...rchased Directly from Interphase Corporation Contact Interphase Corporation directly for assistance with this or any other Interphase Corporation product Please have your purchase order and serial num...

Page 5: ...d Ground the Instrument To minimize shock hazard the equipment chassis and enclosure must be connected to an electrical ground The power cable must either be plugged into an approved three contact ele...

Page 6: ...ing Warnings Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch non isolated...

Page 7: ...G This equipment generates uses and can radiate electromagnetic energy It may cause or be susceptible to electromagnetic interference EMI if not installed and used in a cabinet with adequate EMI prote...

Page 8: ...t use this software on any non Interphase product LICENSEE MAY NOT RENT LEASE LOAN OR RESELL THE SOFTWARE OR ANY PART THEREOF Ownership of Software Interphase or its vendors retain all title to the So...

Page 9: ...ts vendors Licensee agrees to maintain the Software in confidence and not to disclose the Software to any third party without the express written consent of Interphase Licensee further agrees to take...

Page 10: ...Agreement is held invalid illegal or unenforceable the remaining provisions shall in no way be affected or impaired thereby All rights in the Software not specifically granted in this Agreement are r...

Page 11: ...Hardware Overview 3 Software Overview 5 Drivers 5 Utilities 6 RAS Management Tool 7 RAS Support Overview 8 SecurID Support Overview 9 Minimum System Requirements 12 CHAPTER 2 Installing the Hardware O...

Page 12: ...2 Connection Method 32 E1 PRI Cabling Requirements 32 E1 Link Requirements 33 Connector Pinouts 34 Connecting to the Network 35 CHAPTER 4 Installing the Software Overview 37 Verifying Minimum Requirem...

Page 13: ...83 Configuring the CSU 84 Setting Up Digital Modem Port Properties 85 Saving WAN Setup Properties 87 CHAPTER 6 Setting Up Calls Overview 89 Accessing Online Help 89 Setting Up or Removing Channels as...

Page 14: ...APTER 8 Troubleshooting Overview 117 Interpreting LEDs 118 T1 PRI Interface 118 E1 PRI Interface With CRC4 120 E1 PRI Interface Without CRC4 121 Problems and Possible Solutions 123 APPENDIX A Digital...

Page 15: ...Editing Frames 151 APPENDIX C LoopTest Utility Overview 153 Accessing Online Help 153 Testing the ISDN Line 154 Displaying and Saving Events 156 Specifying the Number of Frames to Send 157 Understand...

Page 16: ...asks Overview 177 Index of Common Tasks 177 Procedures 178 APPENDIX G ISDN Technology Overview Overview 189 Basic Rate Interface 190 Primary Rate Interface 190 APPENDIX H Specifications Board Specific...

Page 17: ...ftware modules that comprise the product It also provides detailed information about the external software interface and about how the software modules interact Audience This users guide assumes that...

Page 18: ...nt damage to the equipment or impose unpredictable results on the surrounding environment Text Conventions The following conventions are used in this manual Computer generated text is shown in typewri...

Page 19: ...o verify that they have the latest version of the documentation 1 Access the following web page http www iphase com 2 Move the mouse or other pointer and click on the Products option A menu will appea...

Page 20: ...tes Contact our Technical Support Department at swlib iphase com to determine if updated drivers are available for your product When contacting technical support please be sure to provide your name co...

Page 21: ...dems can be expanded by adding up to three optional Digital Modem modules DM modules each containing six digital modems Therefore the board can include up to 30 digital modems Detailed information abo...

Page 22: ...services under a single call number The software supports ISDN calls which are numerically terminated and digital modem calls which are analog terminated simultaneously on ISDN B channels The communic...

Page 23: ...rdware Overview Following are the standard hardware features of the communications controller Modular design with a CPU mother board and one WAN daughtercard ISDN compatibility in North America Europe...

Page 24: ...and 1 D channel Europe and Australia or 23 B channels and one 1 channel United States and Japan On the dual port board RAS Support for up to 60 B channels and 2 D channels Europe and Australia or 46...

Page 25: ...upport the board The Serial driver manages COM port emulation on the board It supports digital modem communications by enabling ISDN B channels to emulate COM ports It is installed with the base drive...

Page 26: ...includes the following utilities which are installed along with the base driver The WAN Adapters Setup utility enables you to manage the board s firmware and hardware properties The Digital Modem Mon...

Page 27: ...er machine when you install a RAS support driver The Remote Access Manager Suite provides the following capabilities RAS Login Control prevents multiple users from logging in with the same dial up acc...

Page 28: ...ations controller uses Microsoft RAS to provide remote user connections over ISDN lines RAS enables the transport of TCP IP IPX SPX and NetBEUI protocols RAS supports all of the mainstream networking...

Page 29: ...s can easily be guessed or hacked Security Dynamics proposes a stronger security system based on a Personal Identification Number PIN in combination with a randomly generated passcode The passcode is...

Page 30: ...ly digital modem RAS access only or both The software on the client side remains unchanged When a remote client wants to connect to the RAS server the client runs the Dial p utility In the User name f...

Page 31: ...token as declared in the default login name field on the SecurID server SDuserid The passcode received from the SecurID token at the time of the connection startup SDpasscode The passcode value change...

Page 32: ...SecurID authentication is processed only for the primary link All the SecurID authentication successes or failures are registered in the Windows NT Event log Minimum System Requirements Following are...

Page 33: ...Chapter 1 Introduction 5536 PRI RAS Communications Controller Users Guide 13 Microsoft Windows NT Service Pack 3 or higher required for Acotec Remote Access Manager Suite bundled with the software...

Page 34: ...Minimum System Requirements 14 Interphase Corporation...

Page 35: ...3 Install the board in a host expansion slot 4 Connect the board to an MVIP Bus if required The tools required are a grounding strap and a 1 Phillips head screwdriver Both are included in the product...

Page 36: ...board in its protective antistatic bag until you are ready to install it in the host computer To prevent damage to the board due to electrostatic discharge wear a grounding strap and handle the board...

Page 37: ...his installation procedure both to protect yourself and prevent damage to your computer Use only tools with nonconductive handles or tools coated with covered with or made with nonconductive materials...

Page 38: ...er switch and unplug the unit from its power source Figure 2 1 Unplugging the Computer 2 Disconnect all cables connected to the main system unit and remove the computer cover according to the manufact...

Page 39: ...t attaches the expansion plate to the computer Save the screw for Step 6 This board is a full length PCI add on card Choose a slot in which the board will not be in contact with other elements of the...

Page 40: ...Installing the Board 20 Interphase Corporation 4 Remove the expansion plate Figure 2 3 Removing the Expansion Plate 4 3 4 3 4 3...

Page 41: ...e the board from its antistatic bag and position the board in the PCI expansion slot Align the board s connector pins with the slot s receptacle then press gently but firmly on the board to seat it in...

Page 42: ...rheating Connecting to an MVIP Bus If you connect multiple 5536 WAN boards in the same computer to an MVIP bus and enable the boards MVIP bus connections the boards can connect to each other This conn...

Page 43: ...n the clock lines it is adequate to do the following 1 Place the circuit board that is the master clock source at one end of the cable 2 Electrically terminate the MVIP Bus only on the circuit board l...

Page 44: ...MVIP Bus To provide the required electrical termination place two jumpers on the two 2 pin connectors located next to the MVIP connector Each jumper must be inserted perpendicular to the printed circu...

Page 45: ...on when a modem has established a connection on the MVIP Bus They turn off when the modem has interrupted the connection Completing the MVIP Bus Connection To create a dedicated interconnection among...

Page 46: ...Connecting to an MVIP Bus 26 Interphase Corporation...

Page 47: ...onnection methods and requirements for connecting to an E1 PRI line Summary of steps to connect the board to the network If your carrier provides a T1 line continue to the next section If your carrier...

Page 48: ...g Directly to the Line Direct connection is subject to constraints imposed by FCC rules and by your partner carrier To see if you can connect directly to the interface and for more information about d...

Page 49: ...he distance to your carrier is up to 6200 feet 1 8 kilometers you can connect directly to the T1 PRI line with the board s internal CSU activated The line will be in a DS1 configuration as shown in th...

Page 50: ...xternal CSU WARNING To avoid harming the WAN you must first contact your carrier for approval before connecting the CSU to the line CAUTION In accordance with FCC Rules Part 68 218 b you must notify t...

Page 51: ...carrier or the CSU You will need this information when you configure the line profile parameters The cable must include an RJ48C plug at the end dedicated to the WAN board It must also provide the app...

Page 52: ...1 as shown in the following illustration Figure 3 4 Connection Through an External NT1 Device E1 PRI Cabling Requirements The cable between the board and the NT1 must meet the following standard E1 at...

Page 53: ...e the board and NT1 must be configured with several common parameters to interoperate The board s E1 parameters are in accordance with the IUT T I 431 recommendation as follows Line coding HDB3 accord...

Page 54: ...ns Figure 3 5 Faceplate and Connector Pinouts The board s connectors follow the RJ48C specification For each connector four LEDs display the status of the link as described in Interpreting LEDs on pag...

Page 55: ...is manual With the board installed you are ready to connect to the network as follows 1 Obtain the cable required for your type of connection as described in T1 Link Requirements on page 31 or E1 PRI...

Page 56: ...Connecting to the Network 36 Interphase Corporation...

Page 57: ...Access Manager Suite This chapter also explains how to remove 5536 software if required To install and set up the software follow these basic steps 1 Verify that your system meets minimum requirements...

Page 58: ...er the print date In addition if you plan to install the Remote Access Manager Suite review the Acotec Virtual Motion PDF documentation included on the installation CD before starting the installation...

Page 59: ...TE Before you start make sure the communications controller is installed in your machine and that you are logged on with administrator rights to the Windows NT 4 0 system To install the appropriate dr...

Page 60: ...Installing the Drivers 40 Interphase Corporation the Adapters tab to display the Network Adapters dialog box Figure 4 1 Network Adapters Dialog Box 2 Click Add to begin loading the drivers...

Page 61: ...tions Controller Users Guide 41 The system creates a driver list in the Select Network Adapter dialog box Figure 4 2 Network Adapters List 3 Click Have Disk The Insert Disk dialog box appears promptin...

Page 62: ...ox 4 Insert the installation CD ROM and change the installation path to drive 5536 where drive is the CD ROM drive for example D 5536 Then click OK 5 The Select OEM Option dialog box appears listing a...

Page 63: ...OK Next if you are installing the first RAS support driver the Interphase 553X Base driver dialog box appears Continue to Step 7 If you are installing the second RAS Support driver the RAS Support Ge...

Page 64: ...Windows NT Start menu To continue the software installation set up the card and port properties as described in the next section Setting Up Card and Port Properties Setting Up Card and Port Properties...

Page 65: ...asks If your board is connected to an MVIP Bus enable the MVIP bus connection Set up ISDN port properties Configure ISDN port properties for both ISDN and Digital Modem RAS Support drivers If you plan...

Page 66: ...ick OK to save the connection and return to the WAN Adapters Setup dialog box Configuring ISDN Port Properties ISDN port properties must always be configured for both Digital Modem and ISDN RAS suppor...

Page 67: ...ded If you selected a North American switch type use the DS1 properties button to activate the board s internal CSU for port connections For detailed information about ISDN PRI port properties see Set...

Page 68: ...ting the WAN Setup on page 49 Configuring Digital Modem Port Properties If you are installing the Digital Modem RAS Support driver configure corresponding digital modem port properties as follows 1 In...

Page 69: ...erwise continue to the next topic Completing the WAN Setup When WAN card and port properties are configured as needed do the following to complete the WAN setup 1 Click OK in the WAN Adapters Setup di...

Page 70: ...Setting Up RAS Support Properties After you finish configuring port properties for RAS support drivers or after you select the second RAS support driver to install the RAS Support General dialog box a...

Page 71: ...the WAN Setup button to access the WAN Adapters Setup dialog box Then repeat the appropriate steps in Setting Up Card and Port Properties on page 44 RAS Support dialog boxes and setup procedures are d...

Page 72: ...es RAS setup must now be invoked Click OK Then skip to Setting Up Channels as RAS Ports on page 53 4 When the following message informs you that Setup needs to copy Windows NT files insert the Windows...

Page 73: ...ss Setup dialog box or the Add RAS Device dialog box appears This sequence depends on whether a RAS device is configured in the machine To set up ISDN or digital modem channels as RAS ports do the fol...

Page 74: ...RAS Capable Devices field the device name indicates the first available channel type and number For example ISDN1 IPHISDN indicates ISDN B channel 1 or DM1 IPHDM indicates digital modem channel 1 2 C...

Page 75: ...The Remote Access Setup dialog box appears with the selected channel listed as a RAS port as follows Figure 4 14 Remote Access Setup Dialog Box 3 Click Configure to set up the port s connection mode...

Page 76: ...added to the port list The port usage properties are copied from the selected port b Click the Clone button repeatedly until you have configured all the RAS ports you need Or until you receive the mes...

Page 77: ...ludes the Enable Multilink option The multilink function allows multiple digital modem or ISDN B channels to make one logical network connection It aggregates B channels to increase the bandwidth of P...

Page 78: ...u to assign RAS permissions to users Click OK to continue Next either the Network Adapters dialog box or the Acotec Virtual Motion Remote Access Manager Suite Setup dialog box appears This sequence de...

Page 79: ...install the first RAS support driver If the suite is not installed with the first driver the Setup program also starts after you install the second RAS support driver The Remote Access Manager Suite r...

Page 80: ...y dialog box follow the instructions to install the Remote Access Manager Suite in the appropriate directory Then click Next to continue or click Cancel to cancel and exit the installation 6 On the Se...

Page 81: ...dialog box appears do either of the following depending on whether you need to install another RAS support driver If you do need to install another RAS support driver install it now Return to step 2 o...

Page 82: ...After you have configured all of the software you have chosen to install the Network Adapters dialog box appears Figure 4 17 Network Adapter Drivers List The Network Adapters list displays the driver...

Page 83: ...ll the Service Pack Restart the system when prompted after you complete the Service Pack installation CAUTION If the Windows NT Service Pack was installed on the system after the Windows NT installati...

Page 84: ...he board s digital modems If you need to change the number of COM ports assigned to the digital modems see Setting Up Card Properties on page 77 If you need to change other firmware card or port prope...

Page 85: ...igital Modem and or ISDN RAS support NOTE As long as one of the RAS Support drivers is still installed the Base driver remains installed The Base driver is automatically removed when you remove the se...

Page 86: ...ver 3 Select the RAS Support driver to remove and click Remove You can select either the ISDN RAS support driver or the Digital Modem RAS support driver first A warning informs you that this action wi...

Page 87: ...removal If a remaining RAS support driver is still installed in the system the Network Adapters dialog box reappears If you need to remove the remaining driver return to step 3 If you do not click Cl...

Page 88: ...r program group from the Start menu Dynamically unloads the drivers from memory Cleans up the registry When the removal process is finished the Adapters dialog box reappears 6 Click Close to confirm t...

Page 89: ...ninstall the Remote Access Manager Suite components d Remove Remote Access Service as described in Microsoft documentation and online help 8 After removing the software continue as follows when prompt...

Page 90: ...Removing the Drivers 70 Interphase Corporation...

Page 91: ...n MVIP Bus connection or change digital modem COM port assignments do so by editing card properties The chapter explains how to do the following tasks Access online help Start the utility Manage firmw...

Page 92: ...is listed as the 5536 1P PRI or 5536 2P PRI in WAN Adapters Setup dialog boxes Start the WAN Adapters Setup utility in either of the following ways From the Start menu select Settings and then Control...

Page 93: ...the WAN Adapters Setup dialog box appears Figure 5 1 WAN Adapters Setup Dialog Box The WAN Adapters setup dialog box contains two sections The Firmware section is for firmware management The Cards sec...

Page 94: ...ware status is represented by a general LED color for the firmware and individual LEDs for each protocol as follows LED Color General Firmware Individual Protocol LEDs Red No firmware is found on the...

Page 95: ...ects all current RAS connected users and disables the RAS Server After a firmware download the RAS Server must be re enabled by being stopped and restarted as follows 1 From the Start menu select Sett...

Page 96: ...t properties you must apply changes reload the firmware save properties and restart the system as described in Saving WAN Setup Properties on page 87 The board status is represented by its icon color...

Page 97: ...e the Serial COM ports assigned to the digital modems on the board if needed To display the Card Properties dialog box in the Cards section of the WAN Adapters Setup dialog box select the 5536 DM RAS...

Page 98: ...connection deselect the field Assigning Serial Driver COM Ports to Digital Modems After the Serial driver has been installed along with the Base driver you can change the Serial COM ports assigned to...

Page 99: ...twenty fourth port 24 The Serial driver will emulate the number of COM ports specified in Step 1 starting with the selected first port and assign them to the board s modems NOTE To specify that no CO...

Page 100: ...NOTE Before you configure your ISDN PRI line first obtain the switch type and other necessary information about your subscription from your ISDN provider To display the ISDN PRI Port Properties dialog...

Page 101: ...g from the SWITCH Type drop down list The following table describes the available switch types CAUTION Select the same switch type for all ports on a single board Otherwise the ports might not functio...

Page 102: ...odem RAS ports after saving changes This is because the number of ISDN B channels available as RAS ports differs in different locations 23 in North America and Japan 30 in Europe and Australia See Set...

Page 103: ...Clock Settings Line Framing and Line Code parameters are physical level parameters which cannot be modified on a PRI Line Selecting the CRC Type If your location is Europe you should select the corre...

Page 104: ...be edited Option Description Activate the CSU A direct DS1 connection between the board and the network s T1 PRI line requires a CSU Select Activate the CSU to activate the board s internal CSU for t...

Page 105: ...digital modem port x Digital Modems where x is the number of modems on the board in the Facility Data Link Protocol s Facility Data Link protocols are used to exchange messages between the board and t...

Page 106: ...f the WAN Adapters setup dialog box as shown in the following illustration Figure 5 5 Digital Modem Port Selection 2 Click the Properties button in the Cards section The Digital Modem Properties dialo...

Page 107: ...the Load button Then follow the on screen instructions 3 After the properties have been loaded click OK to save the reloaded configuration and close the WAN Adapters Setup dialog box The configuration...

Page 108: ...Corporation d When a message informs you that RAS is being stopped select Remote Access Server and click Start e Select Virtual Motion RAS Port Manager and click Start 5 If you changed the switch typ...

Page 109: ...ll properties It explains how to do the following tasks Access online help Set up or remove ISDN and digital modem channels as RAS ports Set up RAS support properties Set up incoming call properties S...

Page 110: ...ations To set up ISDN or digital modem channels as RAS ports do the following 1 Validate the RAS support properties for the appropriate driver type as follows a From the Start menu select Settings and...

Page 111: ...vice dialog box appears Figure 6 1 Add RAS Device Dialog Box The RAS Capable Devices field lists the available RAS capable ISDN or digital modem channels Device names indicate the ISDN B or digital mo...

Page 112: ...og box appears with the selected channel listed as a RAS port as follows Figure 6 2 Remote Access Setup Dialog Box 6 Click Configure to set up the port s connection mode The Configure Port Usage dialo...

Page 113: ...port usage properties one by one click Add to display the Add RAS Device dialog box Then repeat Steps 5 through 7 9 When you have finished configuring RAS ports on the Remote Access Setup dialog box...

Page 114: ...removing RAS ports on the Remote Access Setup dialog box click Continue The Network Services dialog box appears 4 To make the settings take effect click Close A message informs you that you must shut...

Page 115: ...or ISDN or digital modem RAS support calls 1 From the Start menu select Settings and then Control Panel Then double click the Network icon and select the Adapters tab 2 In the Network Adapters dialog...

Page 116: ...Setting Up RAS Support Properties 96 Interphase Corporation Following is an illustration of the two versions of the General dialog box Figure 6 4 RAS Support General Dialog Box...

Page 117: ...inactivity timer used to disconnect an ISDN connection when no data traffic is exchanged This timer setting applies to all of the board s ISDN B channels To disable the Idle Timeout enter 0 WAN Adapte...

Page 118: ...Calls Specify incoming call numbers to be accepted by the ISDN RAS Support driver by using the Calling number filtering list on the RAS Support Incoming Filter dialog box Call filtering criteria appl...

Page 119: ...Then double click the Network icon and select the Adapters tab 2 In the Network Adapters dialog box select Interphase 553x ISDN RAS Support and click the Properties button 3 When the RAS Support Gener...

Page 120: ...DN RAS driver as described in the topics that follow You can also access this dialog box for the Digital Modem RAS Support driver However the filtering options are unavailable Adding an Incoming Call...

Page 121: ...crosoft Windows NT Service Pack is installed reinstall the Service Pack before restarting the system Then restart the system when prompted at the end of the Service Pack installation Setting Up Call P...

Page 122: ...e for specifying call properties on the right side Incoming calls are divided into the following categories ISDN RAS support calls which are managed by the ISDN RAS Support driver and use one or two I...

Page 123: ...ded into the following DM RAS Support service Serial Driver service Ports Displays available ports associated with the services PRI ports associated with the ISDN RAS service one or two ports Connecti...

Page 124: ...oration Channel Type Identifies the types of call the card accepts on a Port or a Service Data 64K or data 56K Speech or 3Khz Local subscriber number Displays local subscriber numbers used to route in...

Page 125: ...must be selected at this level to be available at the DM RAS or Serial Driver port level For the DM RAS modem port Modems in the Ports column Speech and 3 1Khz channel types are available For Serial D...

Page 126: ...our local Telco has assigned to your line This field is available only at the port level If multiple types of ports accept the same channel type it is required for each affected port Otherwise it is o...

Page 127: ...After changing call setup properties save and activate settings as described in the next section Saving Call Setup Properties Saving Call Setup Properties After you finish setting up call properties u...

Page 128: ...aring the list of all remote computers and determining the port type to use ISDN digital modem or COM ports The Dial Up Networking icon is located in the My Computer program group on your computer s d...

Page 129: ...n ISDN B channels It enables systems to use the board s modems simultaneously with legacy applications that require COM port communications such as fax software remote applications control software an...

Page 130: ...odems you might need to use Windows NT to identify declare Serial driver digital modems to the operating system so the modems can be detected when needed For example to use the board s digital modems...

Page 131: ...nments using the WAN Adapters Setup utility For information see Setting Up Card Properties on page 77 5 Click Next A message asks you to wait while Windows NT attempts to detect your modem 6 If a mode...

Page 132: ...the installed digital modems and their attached COM ports as follows Figure 7 1 List of Modems Installed If needed use the Properties or Dialing Properties button to set up modem or dialing propertie...

Page 133: ...s opens the Remote Access Setup dialog box which is used to configure digital modem RAS ports For information about configuring digital modem RAS ports see Setting Up or Removing Channels as RAS Ports...

Page 134: ...ve and Windows NT Setup Then select HyperTerminal in the Communications dialog box 2 Enter a name you want to use to save the file and click OK The name must contain at least one character The Connect...

Page 135: ...below the command The status bar at the bottom of the window indicates that you are connected and displays the duration of the connection as shown in the following illustration Figure 7 3 Correct Con...

Page 136: ...Verifying COM Ports 116 Interphase Corporation...

Page 137: ...eeding with troubleshooting make sure you have carefully followed the steps for installing and setting up the hardware and software and have rebooted the system Also check the system log to determine...

Page 138: ...r the board is configured with a T1 PRI interface an E1 PRI interface with CRC4 or an E1 PRI interface without CRC T1 PRI Interface On cards with a T1 PRI interface the LEDs for each port function as...

Page 139: ...dicating no electrical power is detected on the line LED Color State must be 1 Green On 2 Green On 3 Yellow Off 4 Red Off LED1 LED2 LED3 LED4 Meaning On On Off Off Board is operational On On On Off A...

Page 140: ...n the sequence of LEDs appears as follows LED Color Meaning if the LED is ON 1 Green Clock is synchronized 2 Green Physical layer is active 3 Yellow Your ISDN provider is sending an RAI alarm to the b...

Page 141: ...and is reporting this problem to you On Off Off On Your E1 PRI line does not support CRC4 functionality Deselect the CRC4 option See Setting Up ISDN Port Properties on page 80 Off Off Off Off No elect...

Page 142: ...On Off Your E1 PRI line requires CRC4 Select the CRC4 option See Setting Up ISDN Port Properties on page 80 On Off Off Off Your E1 PRI line requires CRC4 Select the CRC4 option See Setting Up ISDN Por...

Page 143: ...e 15 If the WAN Adapters Setup still cannot detect the board see Computer does not boot up or Host adapter not found on page 123 When the board is installed continue as follows 1 From the Start menu s...

Page 144: ...access the Remote Access Setup dialog box or otherwise check the following items see Index of Common Tasks on page 177 1 Make sure at least one ISDN RAS port is configured to make outgoing calls On t...

Page 145: ...is selected in Digital Modems Properties dialog box See Setting Up Digital Modem Port Properties on page 85 3 Make sure at least one digital modem RAS port is configured to make outgoing calls On the...

Page 146: ...emote Access Setup dialog box select a port and click Configure 3 Use Remote Access Admin from Windows NT Administrative Tools to see if ISDN RAS incoming ports are active 4 Make sure your system admi...

Page 147: ...owed to accept incoming calls On the Remote Access Setup dialog box select a port and click Configure 5 Use Remote Access Admin from Windows NT Administrative Tools to see if incoming digital modem RA...

Page 148: ...ls is sufficient for this multilink call Check both sides of the connection RAS initialization failed in the driver event log Look up the failure cause in your Microsoft RAS documentation No valid con...

Page 149: ...rver is active and your ACE Agent is properly configured vServiceMain Unable to open the driver The IPHSIDDV SecurID driver did not start Check the driver status User xxx successfully authenticated Th...

Page 150: ...The ACE Server is expecting the remote client to dynamically set up a new PIN value This feature cannot be supplied on digital connections You can avoid this situation by changing the token character...

Page 151: ...controller processes This appendix explains how to do the following Digital Modem Monitor tasks Start the Digital Modem Monitor Set up utility options Display connection properties Starting the Digita...

Page 152: ...ze the dialog box to view as much information as possible You can also resize the columns by dragging the sliders between the columns NOTE You can use the system menu located in the top left corner of...

Page 153: ...dialog box displays the index number of the current connection and the next connection update Figure A 2 Digital Modem Monitor Status Bar Selecting Digital Modem Monitor Options Clicking the Options b...

Page 154: ...dem Monitor dialog box Figure A 3 Display Dialog Box This dialog box contains four sets of properties associated with digital modem connections Each set of properties is displayed as a column in the m...

Page 155: ...er used by the connection Stream number used by the digital modem Slot number used by the digital modem MVIP stream number used MVIP slot number used To select columns to be displayed select or clear...

Page 156: ...tion is updated The default value is 5 seconds This period must be a numeric value ranging from 1 to 3600 seconds Figure A 4 Timer Dialog Box To change the polling period value either select a value u...

Page 157: ...efreshed accordingly NOTE The Refresh button in the main DM Monitor dialog box enables you to update the connection status without having to wait the duration specified in the Polling period field Dis...

Page 158: ...ction appear in a message box In the following example connection 2 was selected Figure A 5 Example of Connection Properties This message box appears for display purposes only you cannot modify any of...

Page 159: ...ected or deselected SynWatch provides diagnostics for ISDN connection failures It also helps you detect PPP connection failures for example PPP negotiation using Remote Access Service SynWatch interpr...

Page 160: ...lp You can access online help in the following ways Use the Help menu to display the main online help Press F1 to display field level contextual help Starting SynWatch NOTE The 5536 DM RAS is listed a...

Page 161: ...onfiguration panel It displays the board description The configuration panel is used to activate or deactivate frame watching The right side is the monitor panel It displays exchanged frames The confi...

Page 162: ...n fails during either dial in or dial out the first channel to watch is the ISDN D channel ISDN B channels transmit data frames after an ISDN connection is established The first few data frames exchan...

Page 163: ...watch state right click the checkbox beside the port or channel When you select the port or channel on which to start or change watch activity a menu of watch modes appears The modes available depend...

Page 164: ...h online help NOTE If the right mouse button on your mouse is not activated use the Watch menu to change watch settings Watching ISDN PRI Layer 1 Alarms ISDN PRI Layer 1 alarms are managed by the boar...

Page 165: ...To resume display at the point where it stopped from the Watch menu deselect Freeze Changing Display Settings The SynWatch window displays information about each exchanged frame in text lines in the m...

Page 166: ...pears Figure B 4 Channel Watch Settings 2 In the Size of a watched frame field select the number of bytes to be interpreted in a frame 3 In the Raw data section select either the ASCII or EBCDIC optio...

Page 167: ...annel in the monitor panel do the following 1 In the configuration panel right click the port or channel whose display settings you want to change and select Settings from the pop up menu Or left clic...

Page 168: ...tings and return to the SynWatch window SynWatch immediately updates the monitor panel with the new settings Changing Fonts Used for PRI Alarm Text To change the font color or style of a port s PRI La...

Page 169: ...b to display the PRI alarms colors dialog box Figure B 6 Channel Color Settings 3 Choose the color s to use to display the port s PRI Layer 1 alarms and click OK 4 To change the font for all alarm tex...

Page 170: ...r of low level events you want SynWatch to keep in its buffer In some cases decreasing the SynWatch buffer size can help avoid system overload during data exchanges To modify the SynWatch buffer size...

Page 171: ...ter reaching the number specified in the Buffer Size field by deleting the older events to maintain the limit 3 In the Number of Events section enter the number of low level events to be stored in the...

Page 172: ...Saving and Editing Frames 152 Interphase Corporation...

Page 173: ...is appendix explains how to do the following tasks Access online help Test the ISDN line Display and save events Customize LoopTest Understand LoopTest error messages Accessing Online Help For detaile...

Page 174: ...ng testing LoopTest displays a warning and stops the communication at that point To check your ISDN line do the following 1 Before executing the LoopTest to avoid incoming call conflicts disable the R...

Page 175: ...4 Click Test The Diagnostic field describes the test result If the message Test Passed appears your ISDN line is working and RAS dial in or dial out can be done If an error occurred LoopTest displays...

Page 176: ...he RAS Server and the Acotec Virtual Motion RAS Port Manager as follows a From the Start menu select Settings and then Control Panel Then double click the Services icon to display the Services dialog...

Page 177: ...reviously saved file with a different name from the Test menu Specifying the Number of Frames to Send To specify the number of frames to send do the following 1 On the LoopTest main dialog box select...

Page 178: ...messages Message Cause Test passed LoopTest detected no errors during testing Card missing or non ISDN An error occurred before accessing the network Possible causes are The card is not installed The...

Page 179: ...microcode is loaded colored lights must be green and check its characteristics ISDN layers must appear Driver access denied This error occurs in the following situations You are executing more than th...

Page 180: ...ttern does not arrive on the other end OR ERROR A bad pattern has been received frame number When the connection is established the test sends a pattern on one B channel and should receive it on the o...

Page 181: ...message is No user response or Incomplete address check the ISDN number entered If the message is Destination is out of order or TEI lost or refused check your ISDN subscription If the message is Ener...

Page 182: ...Understanding LoopTest Messages 162 Interphase Corporation...

Page 183: ...est utility enables you to set port modes so that you can do low level testing This appendix explains how to do the following tasks Access online help Set port testing and clock modes Accessing Online...

Page 184: ...he Start menu select Programs then Interphase WAN Adapters and then Line Test The main Line Test dialog box appears Figure D 1 Line Test Dialog Box On this dialog box animated port icons and a text me...

Page 185: ...165 2 Click Select mode to display the Port Test Configuration dialog box Figure D 2 Port Test Configuration Dialog Box 3 Select the appropriate port or clock mode for your testing or operating needs...

Page 186: ...he loopback command source consists of the full signal Bit sequence integrity is maintained No change in framing occurs and no bipolar violations are removed This is the default loopback setting Paylo...

Page 187: ...Generator and Monitor Mode The PRBS Generator and Monitor mode causes a port to generate and transmit Pseudo Random Bit Sequences online while it tries to synchronize on the received signal CAUTION Us...

Page 188: ...Figure D 2 on page 165 Before closing the Line Test utility you are requested to restore each port in testing mode to the operational mode Clock Modes In some test configurations such as back to back...

Page 189: ...remote card must be in master mode which is the default clock type To set the clock mode 1 Click Options on the Port Test Configuration dialog box shown in Figure D 2 on page 165 The Port Options dia...

Page 190: ...Setting Port and Clock Modes 170 Interphase Corporation...

Page 191: ...loopback and statistics information Accessing Online Help For detailed information about the functions described in this appendix see the Line Status online help You can access online help in the fol...

Page 192: ...P PRI in the Line Status dialog box To view Line Status information from the Start menu select Programs then Interphase WAN Adapters and then Line Status The main Line Status dialog box appears Figure...

Page 193: ...rm Appears when many frames are lost because of framing errors The terminal is unable to synchronize on the DS1 signal AIS Alarm Indication Signal also known as Blue Alarm Transmitted instead of the n...

Page 194: ...it error In ESF and E1 CRC formats a CRC error CS Controlled Slip Results from the replication or deletion of the payload bits of the DS1 frame A Controlled Slip may be performed when there is a timin...

Page 195: ...seconds that the interface has been unavailable The DS1 interface is considered unavailable from the onset of 10 contiguous SESs or the onset of the condition leading to a failure Errored Seconds Als...

Page 196: ...Interpreting Line Status Indicators 176 Interphase Corporation...

Page 197: ...f Windows NT Service Pack is installed 178 Determine the server name needed to start the Remote Access Server 179 Know which port is used when calling with an ISDN RAS port 179 See if the drivers are...

Page 198: ...N port automatically when no data traffic occurs after a specified length of time 187 Disconnect a digital modem port automatically when no data traffic occurs after a specified length of time 187 If...

Page 199: ...The displayed computer name is the server name required by the RAS Server Know which port is used when calling with an ISDN RAS port Note the following assuming that the 5536 DM RAS card is the only I...

Page 200: ...ned SynSYS SynSys Driver Loaded 2 From the Start menu select Settings and Control Panel Then double click the Devices icon The following devices must appear in the Devices list with a status of Starte...

Page 201: ...Port 1 Open the Remote Access Setup dialog box See Open the Remote Access Setup dialog box Then click Network NetBEUI IPX SPX and TCP IP protocols are available RAS allows you to configure them diffe...

Page 202: ...ructions Determine how many remote users are connected 1 From the Start menu select Programs then Administrative Tools Common and then Remote Access Admin 2 View online help for instructions Determine...

Page 203: ...ices dialog box c From the Network Services list select Remote Access Service and then click Properties d In the Remote Access Setup dialog box click Network to display the Network Configuration dialo...

Page 204: ...NT Server CD ROM See your Windows NT documentation for information 4 Select the Routing tab and enable the Enable RIP Routing option NOTE IPX routing is activated only if different IPX internal networ...

Page 205: ...e click the Network icon and select the Services tab 3 From the services list select Remote Access Service and then click Properties 4 In the Remote Access Setup dialog box click Network 5 In the Netw...

Page 206: ...box click Network 5 In the Network Configuration dialog box click the TCP IP Configure button 6 In the RAS Server TCP IP Configuration dialog box select the Use static address pool option 7 Enter an I...

Page 207: ...idle time out value in the Idle Timeout field NOTE This inactivity time out is assigned to all of the board s ISDN channels Disconnect a digital modem port automatically when no data traffic occurs a...

Page 208: ...Procedures 188 Interphase Corporation...

Page 209: ...f ISDN services are currently available Basic Rate Interface BRI Primary Rate Interface PRI Both BRI and PRI ISDN services have two types of digital channels one ISDN D channel and multiple ISDN B cha...

Page 210: ...e like BRI has one D channel but it has more than two B channels The number of B channels for PRI differs in different locations In North America and Japan PRI consists of 24 digital channels one D ch...

Page 211: ...I Local Bus Revision 2 1 PCI Form Factor Length 352 mm Width 106 7 mm Depth 17 2 mm Host Data Transfer 32 bit bus master DMA transfers to 132 MBps Local Memory 8 MB dual port DRAM Optional Functions 3...

Page 212: ...nvironment 192 Interphase Corporation Storage Environment Temperature 4 185 F 20 85 C Relative humidity LAN and storage cards 10 95 noncondensing WAN cards 5 95 noncondensing Altitude 0 50 000 feet 0...

Page 213: ...nment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communication...

Page 214: ...used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equi...

Page 215: ...to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant This equipment cannot be used on telephone company provided coin service Connecti...

Page 216: ...l of the equipment from the network until the problem is resolved No repairs may be performed by the customer Repairs are to be made only by Interphase Corporation or its licensees Unauthorized repair...

Page 217: ...te Terminal Equipment Technical Requirements document s The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure tha...

Page 218: ...etallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should...

Page 219: ...536 002 5536 003 5536 004 5536 005 DM 1P PRI 2P PRI Communication Controllers Regulatory Information for Europe Interphase Corporation hereby declares that this 5536 DM PRI RAS Communications Controll...

Page 220: ...Europe 200 Interphase Corporation...

Page 221: ...token ring indicator and frame priority Adapter A device usually a user interface card that physically con nects an end station to the network medium for example twisted pair coaxial fiber Advanced pr...

Page 222: ...ng data through a given circuit Generally the greater the bandwidth the more information can be sent through a circuit during a given amount of time Basic transmission unit BTU In SNA the unit of data...

Page 223: ...ee RS 232 Also called Received Line Signal Detector RLSD and Data Carrier Detect DCD Centrex Local Public Exchange incorporating PBX facilities Channel 1 A path along which signals can be sent for exa...

Page 224: ...apability of an ISDN circuit Contrast with CSV CSU DSU Channel Service Unit Data Service Unit A device that incorporates the functions of a CSU and a DSU and interfaces between a Switched 56 or Dedica...

Page 225: ...alling information and can carry low speed packet data such as X 25 packet switching DE See discard eligibility Demarc demarcation point The point on a customer s premises where the line from the tele...

Page 226: ...ce Unit Data Service Unit DTE Data Terminal Equipment Equipment serving as the data source the data sink or both Refers to terminals computer ports and printers Also interface signals typically presen...

Page 227: ...d semi permanently in erasable programma ble read only memory EPROM Forward explicit congestion notification FECN A bit set by a frame relay network to notify an interface device DTE that conges tion...

Page 228: ...rly CCITT adopted protocol reference model intended to provide a ubiquitous end to end interactive digital service for data audio and video Syn onym narrowband ISDN ISO International Standards Organiz...

Page 229: ...ne reserved for the exclusive use of a leas ing customer without interexchange switching arrangements A leased line may be point to point or multipoint Also called dedicated or pri vate line LLC SNAP...

Page 230: ...ng terminal MTU Maximum Transmission Unit The largest packet that can be sent over a given medium Multicast A technique that allows copies of a single packet or cell to be passed to a set of destinati...

Page 231: ...mbedded into PBXs or switches on network servers which support Primary Rate Interface PRI OSI Open Systems Interconnection Model The 7 layer protocol model defined by the ISO for data communications P...

Page 232: ...Telephone Network PVC Permanent Virtual Circuit A logical link whose endpoints and class of service are defined by network management For Frame relay analogous to an X 25 permanent virtual circuit a P...

Page 233: ...documents that contain pro posed standards and specifications RFCs can be either approved or simply archived as historical recommendations RI Ring Indicator RS 232 V 24 control signal sent from the da...

Page 234: ...with parallel transmission SDU Service Data Unit User data passed through a SAP between the layers of the OSI or a similar model Signalling An ATM connection procedure that dynamically imple ments exp...

Page 235: ...tional Organiza tion for Standardization Used for managing synchronous code transparent serial by bit infor mation transfer over a link connection Transmission exchanges may be duplex or half duplex o...

Page 236: ...rnational interface recommendation that defines inter change circuits Similar to and operationally compatible with RS 232 See RS 232 V 25 International interface recommendation for dial lines V 25 bis...

Page 237: ...ical interface for X 25 Equivalent to RS 232 and V 24 X 21 bis link Commonly used in European countries this is a pay as you go link When a signal is raised the network automatically establishes a lin...

Page 238: ...Glossary 218 Interphase Corporation...

Page 239: ...tom switch 81 AT T 5ESS switch 81 AUSTEL switch 81 B B channels watching 142 Base driver removal dialog box 67 basic rate interface 190 BPV LED 174 C cabling requirements for E1 PRI 32 call setup 89 a...

Page 240: ...roperties tab 136 digital modems adding RAS ports for 53 90 COM port assignment 77 port properties setup 48 85 RAS call filtering 98 RAS port properties setup 85 RAS support setup 50 95 removing RAS p...

Page 241: ...es 143 watching 142 settings 145 147 149 watching 142 ISDN layer 1 alarms watching 144 ISDN line testing with LoopTest 154 ISDN port properties setting up 46 80 ISDN PRI port properties 83 DS1 propert...

Page 242: ...ing to 35 North America editing DS1 properties 82 LEDs 118 North American T1 PRI Line 27 NT Service Pack installation 63 NT1 device connecting to E1 line 32 NTT switch 81 O operating environment 191 O...

Page 243: ...113 default properties 78 management 109 modem installation in NT 110 software 78 110 Service Pack installation 63 setting Line Test modes 164 setting LoopTest sending frames 157 settings ISDN channe...

Page 244: ...shooting 117 118 120 U USA CSU 84 utilities Digital Modem Monitor 131 Line Status 171 Line Test 163 LoopTest 153 Remote Access Manager 59 SynWatch 139 WAN Adapter Setup 71 V verifying COM ports 113 ve...

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