4
Obtain an RGA Log Number
The RGA log number must be included with the shipment for Intergraph Computer Systems
to properly track the repair work and return the equipment.
To obtain an RGA log number:
1. Determine the serial number of the system. The serial number is located on a white bar
code identification label on the back of the base unit.
2. Call the Customer Response Center at 1-800-633-7248, and identify your call to the
operator as a Warranty Call. Give the operator the serial number of the system, and you
will be given an RGA log number.
Complete the RGA Form and Shipping Label
The RGA form must accompany all returned equipment. When the service activity has been
completed by Intergraph Computer Systems, the repaired or replaced equipment will be
shipped to the address listed on the RGA form.
To complete the RGA form and shipping label:
1. Copy the RGA form at the back of this guide.
2. Complete the form, entering the RGA log number obtained from the Customer Response
Center. Ensure that the address in the From section is the location to which you want
the equipment to be returned.
3. Pack the equipment as described in this chapter.
4. Place the RGA form in the shipping box containing the equipment.
5. Copy the repair depot shipping labels at the back of this guide.
6. Add the RGA log number to a shipping label and affix it to the shipping box containing
the equipment.
7. Ship the box containing the equipment to Intergraph Computer Systems.
NOTE
Parts damaged during shipping and parts not covered by the warranty are liable for repair
charges.
Repackage Disk Drives for Separate Shipment
If you need to return only the RAID disk drives, but not the disk array cabinet, they can be
returned separately. The disk drives cannot be returned in the box that shipped with the
cabinet. They must be returned in a specially designed multi-pack box for disk drive
shipment. The Intergraph multi-pack box provides the required protection needed when
shipping the disk drives by themselves.
