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I did set my TV into video receiving mode, but I still did not see anything, what
else can I do?
■
There is a possibility that the Video-Out Format for your InfoView is set to a
different format (NTSC or PAL). If your InfoView is set with the wrong format, the
picture will be unstable and the picture aspect ratio is different as well. Please go
to the
Settings
section to check the
TV Screen
Option and make sure that it is set
to your current TV viewing format. For instance, in North America & Japan, the
TV format is NTSC, while in most parts of Asia & Europe, the TV format is PAL.
Please note that the SECAM format is currently not supported.
❏
I activated a connection with my remote party, but after a few minutes I am still
in the CONNECTING mode, how do I deal with an unsuccessful connection?
■
You may hang up the phone and press the
6
switch once to turn off your
InfoView then press the switch again to turn on your InfoView unit. Please call
again and start another connection. Please check your phone line condition
through your phone by placing a call.
During my Video Call:
❏
How do I improve the image quality?
■
You may increase the image quality by adjusting the quality level under the
Quality Option
in the on-screen menu, based on picture smoothness. Your regular
phone line has a bandwidth constraint where there is a limit on the amount of
data that can be transmitted, and too much on-screen movement will cause
inconsistent quality. If the other party can move less often, you will see significant
improvement in the picture quality. Having the Video Call in a well lighted place
will improve picture quality as well.
❏
During my video phone session, my connection was terminated unexpectedly.
■
In cases where your InfoView cannot obtain a reasonable bandwidth from your
phone line, the video communication will be dropped. If the phone line cannot
provide a communication speed over 14.4 Kbps or higher speed (Transmission
speed is indicated under the
About
submenu, your video phone session will be
affected; however, your phone conversation should not be affected).
❏
Can I have a much larger remote-view screen on my TV so that I can see the other
party better?
■
Yes, you can change the default quarter-screen size to a full screen size Please
press
7
to get to your on-screen menu, you need to go to the
TV Size
option
under the TV-Screen section, and change the screen size from quarter screen to
full-screen.
