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Chapter 6
Maintenance and troubleshooting
6
In this chapter
This chapter gives guidelines for troubleshooting and for general maintenance. It also provides an
overview of the different means of status signaling,
Getting support
Overview
If this manual does not provide the information required to solve your problem, you may want to
contact your Airtime Provider or your supplier.
Airtime support
If you need assistance from your Airtime Provider, please call the help desk.
To see the help desk number, enter the display menu system or the web interface of your
EXPLORER 527 and select
HELP DESK
. This help desk number is either taken from the SIM card or
entered manually. If no number is available under HELP DESK, check your Airtime subscription for
a contact number.
EXPLORER™ 527 support
If you need assistance with problems caused by the EXPLORER 527, please call the supplier of your
EXPLORER 527 system.
