Chapter 5: Using the web interface
TT 98-123789-D
Help desk and diagnostic report
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Help desk and diagnostic report
Accessing the Help desk
If you need help
with airtime-related issues
you may call the Help desk. By default, the Help desk
is the phone number for your Airtime Provider, if it is available on the SIM card.
Select
HELP DESK
from the left navigation pane.
If the Help desk number is available on the SIM card, the number is displayed as a link. To change
the number, click the link, change the number and click
Apply
.
If you need help
with EXPLORER 527 issues
you should call your supplier.
Generating a diagnostic report
If you want to generate a diagnostic report, do as follows:
1.
Click
Generate report
from the
HELP DESK
window.
In some browsers the file may open directly in your browser. If it does, choose
File > Save As
to save the file.
2.
Choose a location for the file and save it.
The diagnostic report contains relevant information for troubleshooting. Please enclose this file
when you are reporting an error.
