InfoPrint 6500 DBCS User Manual Download

Page: 145 / 230

Fault Correction Procedure

145

127 ILLEGAL STATE

SEE USERS MANUAL

Paper illegal state. Fatal
firmware error on the
controller board.

Contact your InfoPrint
service representative.

128 INVALID COMMAND

SEE USERS MANUAL

Paper invalid command.
Fatal firmware error on
the controller board.

Contact your InfoPrint
service representative.

129 INVALID PARAMETER

SEE USERS MANUAL

Paper invalid parameter.
Fatal firmware error on
the controller board.

Contact your InfoPrint
service representative.

130 PAP FEED
INCOMPLETE

SEE USERS MANUAL

Paper incompletely
energized. Fatal
firmware error on the
controller board.

Contact your InfoPrint
service representative.

131 UNEXPECTED
INTERRUPT

SEE USERS MANUAL

Paper unexpected
interrupt. Fatal firmware
error on the controller
board.

Contact your InfoPrint
service representative.

132 RIBBON INVALD
COMMAND

SEE USERS MANUAL

Ribbon invalid
command. Fatal
firmware error on the
controller board.

Contact your InfoPrint
service representative.

133 RIBBON INVALD STATE

SEE USERS MANUAL

Ribbon invalid state.
Fatal firmware error on
the controller board.

Contact your InfoPrint
service representative.

134 INVALID COMMAND

SEE USERS MANUAL

Platen invalid command.
Fatal firmware error on
the controller board.

Contact your InfoPrint
service representative.

135 INVALID STATE*

SEE USERS MANUAL

Platen invalid state.
Fatal firmware error on
the controller board.

Contact your InfoPrint
service representative.

136 INVALID PARAMETER

SEE USERS MANUAL

Platen invalid parameter.
Fatal firmware error on
the controller board.

Contact your InfoPrint
service representative.

137 SHUTL INVALID
COMMAND*

SEE USERS MANUAL

Shuttle invalid
command. Fatal
firmware error on the
controller board.

Contact your InfoPrint
service representative.

Table 8: Fault Messages

Fault Message

Operator

Correctable?

Explanation

Solution

Fault Messages

Summary of Contents for 6500 DBCS

Page 1: ...InfoPrint 6500 Line Matrix Printers S550 1008 02 User s Manual for DBCS Models Cabinet and Pedestal...

Page 2: ......

Page 3: ...InfoPrint 6500 Line Matrix Printers S550 1008 02 User s Manual for DBCS Models Cabinet and Pedestal...

Page 4: ...n Federal Acquisition Regulation 12 212 in the case of civilian agencies and Defense Federal Acquisition Regulation Supplement 227 7202 in the case of military agencies use duplication and disclosure...

Page 5: ...er 4 Do not connect or disconnect any communication port teleport attachment connector or power cord during an electrical storm 5 Power off the printer and disconnect the power cord before connecting...

Page 6: ......

Page 7: ...19 2 Installation 21 Installation Attachment And Configuration Overview 21 Before You Begin 22 Power Requirements 23 Select A Site 23 Printer Dimensions 24 Printer Component Locations 26 3 Configuring...

Page 8: ...nterface Menu 91 Emulation Configuration Menu 97 Printer Emul Config Menu 98 Print Format Menu 99 Operator Print Tests Menu 110 Printer Information Menu 112 5 Printer Interfaces 115 Overview 115 RS 23...

Page 9: ...ations 178 Paper 178 Labels 178 Printer Dimensions and Weight 179 Cabinet Models 179 Pedestal Models 179 Environmental Characteristics 180 Temperature 180 Relative Humidity 180 Acoustic Noise Level 18...

Page 10: ...Table of Contents...

Page 11: ...ion The word Danger next to the lightning slash indicates the presence of a hazard that could cause death or serious personal injury Danger and Caution notices are numbered to help you find the transl...

Page 12: ...inted in capital letters inside quotation marks Example Press the STOP key NOT READY appears on the LCD Key combinations are denoted by the plus symbol Example Press SCROLL MICRO SCROLL MICRO means pr...

Page 13: ...mulation is installed your printer is easy to use The message display and lights on the control panel communicate with you directly and clearly You can select every function on your printer at the con...

Page 14: ...ribbon life allows for efficient planning of print jobs For example you can install a new ribbon before printing large print jobs When the ribbon life gets near the end point the printer displays a ri...

Page 15: ...n is narrow enough where only half of the ribbon is used when printing In these cases you can flip the ribbon and use the other half The RibbonMinder detects the flip and resets the ribbon life to 100...

Page 16: ...ics A broad range of print speeds in both cabinet and pedestal models Support of similar features across the entire product line to allow maximum flexibility in matching the printer to the requirement...

Page 17: ...ts Graphics And Vertical Formatting Several graphics and vertical formatting features are available Built in graphics generators providing a variety of graphic density for printing Epson LQ dot graphi...

Page 18: ...nt jobs to your printer Wireless An embedded wireless Ethernet Interface card that allows you to attach printers on a local area network LAN rather than attaching them directly to a host system Protoc...

Page 19: ...lies such as paper and ribbon ensures optimum performance Chapter 6 explains how to clean the printer and printer supplies are listed in Appendix A Whenever it is necessary to service the printer reme...

Page 20: ...20 Chapter 1 Printer Overview...

Page 21: ...ormation contained in the README 1ST file on the Configuration Utility section on the User s CD NOTE The Configuration Utility section contains a README 1ST file that describes the contents of the CD...

Page 22: ...eplacing 8 Install and or configure optional features by following instructions provided in the appropriate feature manual 9 For more detailed information about any optional feature refer to the manua...

Page 23: ...ree feet of clearance behind the printer This permits air to circulate freely around the printer and provides access to the paper stacking area Pedestal models Permits complete opening of the printer...

Page 24: ...nter Dimensions Printer Dimensions Figure 2 Exploded View Of Cabinet Model Printer Dimensions 183468b 27 0 in 68 84 cm 83 0 in 210 8 cm 29 0 in 73 7 cm 27 0 in 68 6 cm 27 0 in 68 6 cm 41 0 in 104 cm 5...

Page 25: ...25 Figure 3 Exploded View Of Pedestal Model Printer Dimensions 183470 REV B TO F TO F TO F TO F 183470b 25 in 63 5 cm 10 5 in 26 67 cm 48 0 in 122 cm 30 in 76 2 cm 24 6 in 62 48 cm Printer Dimensions...

Page 26: ...5 before continuing with the rest of the installation procedures Figure 4 6500 D Printer Component Locations with the Ribbon Spools Exploded Above Ribbon Spool Hub Latch Blue Tractor Lock 2 Paper Sup...

Page 27: ...xploded Above 183471b TO F TO F TO F TO F Ribbon Spool Ribbon Hub Blue Tractor Lock 2 Paper Support 2 Tractor 2 Vertical Position Knob Platen Lever Ribbon Guide 2 Ribbon Splined Shaft Platen Stop Barc...

Page 28: ...28 Chapter 2 Printer Component Locations...

Page 29: ...st computer are called configuration parameters You can configure the printer by pressing operator panel keys or by sending control codes from the host computer This chapter explains how to use the op...

Page 30: ...ion is not lost when you power off the printer NOTE Saved configurations are also referred to as custom sets There are no control codes that allow you to save a parameter in NVRAM However you can save...

Page 31: ...ction Ethernet Address Wireless Address Adapter Address Graphics Spd Up Print Quality DBCS CPI Lines Per Inch DBCS ASCII Style DBCS To ASCII Ribbon End Point Reset Command Recall Custom Set Save Curre...

Page 32: ...Log Printer Information page 112 Installed Memory Power On Time Printing Time Print Strokes 11 Inch Pages Serial Interface page 91 Interface Type Data Protocol Baud Rate Data Bits Stop Bits Parity Da...

Page 33: ...isplay printer status fault messages and menus to permit the operator to set various configurations The display can be set to any one of the following languages English French German Italian Spanish D...

Page 34: ...iew the menus without changing any settings No configuration changes can be made when the Program state is locked To change the configuration settings press the RETURN and ENTER keys at the same time...

Page 35: ...et Pressing the RETURN and ENTER keys at the same time unlocks the ENTER key when in the Program state LINE FEED Pressing the LINE FEED key when in the NOT READY state prints any data in the buffer an...

Page 36: ...isplays Note With a Coax Interface press the CANCEL key a second time to stop the previous cancel Coax Interface SCS mode Effective in the NOT READY state but the action occurs only in the READY state...

Page 37: ...ious position and places the printer in the READY state STOP Moves the paper to its previous position and places the printer in the NOT READY state If the paper is to be torn off the FORM FEED key mus...

Page 38: ...sing the Enter key selects configuration values as the active values that is places them into printer DRAM An asterisk after a displayed setting shows it is entered into memory Press the RETURN ENTER...

Page 39: ...s on 2 Press NOT READY The printer must be in NOT READY mode to print the configuration 3 PRESS START TO PRINT PRESS STOP TO EXIT You are prompted to press the Start key before the configuration print...

Page 40: ...e useful once you have modified and saved the printer configuration parameter settings The Power On Custom Set is defined by the Change Power On Set option Custom Sets 1 through 8 are defined by the S...

Page 41: ...configuration menu Printer Control Interface Selection Hex Print Mode Print Direction Display Language Bidirectional Unidirectional Factory Default Step Key LCD Results Notes 1 Determine which paramet...

Page 42: ...appears indicating that this choice is now the active value 10 Continue this pattern to make all of the changes using the information in this chapter 11 To save changes so that they will remain when...

Page 43: ...he printer Later you can load one of the configurations for a specific print job This eliminates the need to change settings such as CPI and LPI for each new job See page 46 for details on loading con...

Page 44: ...Step Key LCD Results Notes 1 Press NOT READY Places the printer in NOT READY mode 2 OPERATOR MENU UNLOCKED Unlocks the Operator Menu which allows you to make configuration changes 3 OPERATOR MENU PRI...

Page 45: ...riefly 10 NOT READY Returns the printer to the NOT READY mode 11 OPERATOR MENU LOCKED Locks Program mode and the Operator Menu 12 READY Places the printer in READY mode prepared for normal operation 1...

Page 46: ...printer If you power off the printer the power on configuration will load the next time the printer is powered on Selecting the power on configuration is explained on page 48 Configuration Management...

Page 47: ...GURATION MANAGEMENT RECALL CUSTOM SET Selects the CONFIGURATION MANAGEMENT menu The RECALL CUSTOM SET option appears 6 RECALL CUSTOM SET FACTORY DEFAULT Moves forward to the FACTORY DEFAULT parameter...

Page 48: ...ore attempting to use it as the Power On Custom Set Otherwise the current Power On Custom Set remains selected and the following operator panel message is displayed 042 CUSTOM SET DOES NOT EXIST SAVE...

Page 49: ...iguration Management menu option 5 CONFIGURATION MANAGEMENT RECALL CUSTOM SET Selects the CONFIGURATION MANAGEMENT menu The RECALL CUSTOM SET option appears 6 CONFIGURATION MANAGEMENT CHANGE POWER ON...

Page 50: ...erisk appears after the change is complete 10 NOT READY Returns the printer to the NOT READY mode 11 OPERATOR MENU LOCKED Locks Program mode and the Operator Menu 12 READY Places the printer in READY...

Page 51: ...enus and options in the order they appear when you use the operator panel to configure the printer Factory default configuration values are indicated by an asterisk Pressing the operator panel keys EN...

Page 52: ...ck Setup page 54 Interface Selection Ethernet Address Wireless Address Adapter Address Graphics Spd Up Print Quality DBCS CPI Lines Per Inch DBCS ASCII Style DBCS To ASCII Ribbon End Point Reset Comma...

Page 53: ...Memory Power On Time Printing Time Print Strokes 11 Inch Pages Serial Interface page 91 Interface Type Data Protocol Baud Rate Data Bits Stop Bits Parity Data Terminal Ready Request To Send Buffer Siz...

Page 54: ...cycle through the menus and its options press MENU then To enter a menu or select menu options press ENTER To return to a previous menu level press RETURN To exit the configuration menus and return t...

Page 55: ...ded throughout should be sufficient to initiate successful printing and only need to be confirmed Save Current Values Change Power On Set Custom Set 1 Custom Set 2 Custom Set 3 Custom Set 4 Custom Pre...

Page 56: ...ulation menu has been added Depending on the emulations installed or selected a series of additional menus will appear dynamically depending on which emulation was chosen The choice of emulations offe...

Page 57: ...Timer 15 Minutes 1 60 Minutes 240 Minutes Instant 5 30 Seconds NOTE Factory Default 1 Top exit tear path can only be selected on pedestal models 2 Either the Network Setup menu or the Parallel Interf...

Page 58: ...d on pedestal models 2 Either the Network Setup menu or the Parallel Interface menu will display They cannot be displayed at the same time 3 Only available in Hanzi build Print DBCS Font File Log Ligh...

Page 59: ...It is also the responsibility of the host application program to correctly position the forms at top of form and the end of each job Display Language This parameter selects the language in which the...

Page 60: ...to configure the printer to power on in the READY or NOT READY mode Ready the default Not Ready Paper Jam Detection This parameter determines whether or not paper jam detection is active Enable the de...

Page 61: ...ws the shuttle to continue moving during the time between print jobs when the print jobs arrive at frequent intervals Time is saved if the shuttle is still moving when a print job arrives at the print...

Page 62: ...perates as follows Pressing EJECT RESTORE causes the paper to advance the bottom of the last printed form to the tear position ready for the operator to tear off the printed forms Pressing EJECT RESTO...

Page 63: ...st of files in flash memory Pressing the ENTER key will delete the displayed file from flash memory Flash Avail This selection provides a list of available files in flash memory Optimize Reboot Pressi...

Page 64: ...d the system will extend the time it takes to reach 0 The range of values are as follows Lighter 1 through Lighter 10 Normal Darker 1 through Darker 6 NOTE This value can be adjusted at any time and t...

Page 65: ...65 Configuration Management Menu The CONFIG CONTROL menu allows you to control your printer s configurations according to the specifications necessary for your print jobs Configuration Management Menu...

Page 66: ...e Custom Sets CUSTOM SET 1 CUSTOM SET 2 CUSTOM SET 3 CUSTOM SET 4 CUSTOM PRELOAD SET 5 CUSTOM PRELOAD SET 6 CUSTOM PRELOAD SET 7 CUSTOM PRELOAD SET 8 Reset Custom Set Names CUSTOM SET 1 CUSTOM SET 2 C...

Page 67: ...to change the parameter settings for each new job The custom sets are stored in NVRAM they will not be lost if you power off the printer Factory default is a factory preset custom set it cannot be ch...

Page 68: ...he Quick setup configuration Complete Config Prints the full configuration Name Custom Sets You may specify a 39 character name which can be used to refer to a custom set The name you enter for a cust...

Page 69: ...ncompatible networks which can include protocol translation MAC ADDRESS This menu item is the Manufacturer s Assigned Number and is unique for each printer It is read only Ethernet Address from page 5...

Page 70: ...ber Keep Alive Timer Factory Default Ethernet Speed Job Control Ethernet Hotport Enable Disable 9100 1023 65535 3 Minutes 2 10 Minutes Auto Select 10 Half Duplex 10 Full Duplex 100 Half Duplex 100 Ful...

Page 71: ...tion will stay connected even after the print job has terminated 3 Minutes default 2 10 Minutes Ethernet Speed This menu option only appears if a 10 100Base T network interface card NIC is installed T...

Page 72: ...e shows done when the job is fully printed Off No job synchonization between the NIC and the printer Ethernet Hotport Gives the printer the ability to handle multiple data streams simultaneously It al...

Page 73: ...incompatible networks which can include protocol translation MAC Address This menu item is the Manufacturer s Assigned Number and is unique for each printer It is read only ADAPTER ADDRESS from page 5...

Page 74: ...RS from page 52 Novell Protocol Enable Disable Auto Bindery NDS Factory Default Novell Frame Ethernet Speed Ethernet II Ethernet 802 3 Ethernet 802 2 802 2 Snap Auto Select 10 Half Duplex 10 Full Dupl...

Page 75: ...nsult your administrator for the appropriate setting The options are Bindery the factory default NDS and Auto NetBIOS Protocol This option determines whether the NetBIOS protocol will be available The...

Page 76: ...egabits per second using half duplex 100 Full Duplex Tells the 10 100Base T NIC to communicate at 100 Megabits per second using full duplex Job Control The job control mode has three options Standard...

Page 77: ...rdware device gateway that translates data between two incompatible networks which can include protocol translation WIRELESS ADDRESS from page 52 IP Address Subnet Mask xxx xxx xxx xxx xxx xxx xxx xxx...

Page 78: ...item is the Manufacturer s Assigned Number and is unique for each printer It is read only DHCP You can enable disable the DHCP protocol using this option but consult your administrator for the approp...

Page 79: ...ard is installed Minimum Transfer Rate Auto negotiate 1Mb Sec 2Mb Sec 5 5Mb Sec 11Mb Sec Power Management 0 ms 100 ms 200 ms 300 ms 400 ms 500 ms 600 ms 700 ms 800 ms 900 ms 1000 ms Transmit Power 100...

Page 80: ...y Width 128 Bits 40 Bits Byte 1 Bytes 5 1 Byte 1 Bytes 13 2 International Mode Disable Enable Authentication Mode Open Shared Kerberos 3 LEAP 4 WEP Key 3 Key Format Hexadecimal ASCII Key Width 128 Bit...

Page 81: ...esent this SSID name on the printer s front panel To exit this menu without saving press any key other than the ENTER key The SSID name will revert to the last saved value Reset SSID Name Allows you t...

Page 82: ...s you to set power save mode and sleep time A value specifying the sleep time in milliseconds will be provided If set to zero power save mode will be disabled The range includes 0 ms default 100 ms 10...

Page 83: ...ration printout WEP Key Format Allows you to format the WEP keys in ASCII or hexadecimal code The default is hexadecimal WEP Key Width This is the encryption strength The options are 40 Bits and 128 B...

Page 84: ...Parallel Interface from page 52 Interface Type IEEE 1284 PC Parallel Dataproducts PC Parallel See page 86 Parallel Hotport Trickle Time 1 4 Sec 1 2 Sec 1 Sec 2 Sec 4 Sec 8 Sec 16 Sec OFF Timeout 10 S...

Page 85: ...to be less than the host time out value If the value is too much shorter the printer fills up its buffer too fast 1 4 Sec the default 1 2 Sec 1 Sec 2 Sec 4 Sec 8 Sec 16 Sec OFF Timeout This is the val...

Page 86: ...ble PC Parallel from page 84 Data Bit 8 Enable Disable Data Polarity Standard Inverted Strobe Polarity Standard Inverted Response Polarity Standard Inverted Latch Data On Leading Edge Trailing Edge Bu...

Page 87: ...strobe signal Response Polarity The RESPONSE POLARITY parameter must be set to match the response polarity of your host computer Standard the default Does not invert the response signal Inverted Inver...

Page 88: ...ause the parallel interface was busy for too long When Auto Trickle is enabled and the printer s buffers are almost full the printer will begin to trickle data in at the rate set in the Trickle Time m...

Page 89: ...nd the printer s buffers are almost full the printer will begin to trickle data in at the rate set in the Trickle Time menu until the buffers start to empty out IEEE 1284 from page 84 Buffer Size in K...

Page 90: ...le to accept data from the host and store it for future use The selected value is the time that the printer waits before getting the next byte of data from the host Set the value to be less than the h...

Page 91: ...Parity None Odd Even Mark Sense Stop Bits 1 2 Data Terminal Ready Ready Buffer Not Full Not Ready Buffer Full False True Request To Send True Ready Buffer Not Full Not Ready Buffer Full False Buffer...

Page 92: ...nowledge it has received the entire block of data ACK NAK Acknowledge Negative Acknowledge ACK means acknowledge the device acknowledges it has accepted a transmission NAK means a negative acknowledge...

Page 93: ...ing must match the corresponding parity setting in the host computer Data Terminal Ready This configuration is part of hardware flow control and determines when the DATA TERMINAL READY DTR signal is g...

Page 94: ...on Buffer Size in Kbytes This parameter determines the size of the input buffer Up to 256K are available 64 the default 1 256 Poll Character This option is used when One Char Enquiry is enabled and th...

Page 95: ...timing out To support this feature the port has to be able to accept data from the host and store it for future use The selected value is the time that the printer waits before getting the next byte o...

Page 96: ...en this option is enabled faults are reported even if the fault is not on the current active port If the option is disabled a fault on the printer is reported only if it occurs on the active port Disa...

Page 97: ...Print Format This parameter configures page formatting The submenus are described beginning on page 99 Emulation Configuration from page 52 ASCII Printer Emulation KS 1 KSSM 1 LQ1600K 2 Print Format S...

Page 98: ...Printer Emulation Configuration NOTE 1 Hangul emulation only 2 Hanzi emulation only To cycle through the menus and its options press MENU then To enter a menu or select menu options press ENTER To ret...

Page 99: ...79 4 MM 000 1 609 6 MM Forms Length in Lines 66 Lines 1 192 Characters DBCS CPI 5 0 6 0 4 6 7 5 7 5 8 5 1 10 1 other CPI Styling Type Myungjo 1 Gothic 1 Ming 2 Song 3 Encoding Address Table UTF 8 Addr...

Page 100: ...Proportional Spacing Disable Enable Italic Print Disable Forward Slant Backward Slant Slashed Zero Disable Enable DBCS To ASCII DBCS Mode ASCII Mode DBCS ASCII Style Normal Oversize 2 3 OCRB Compress...

Page 101: ...number of lines that will print per vertical inch 6 0 Lines Per Inch the default 8 0 Lines Per Inch 10 3 Lines Per Inch 3 0 Lines Per Inch 4 0 Lines Per Inch It is possible to specify an LPI value tha...

Page 102: ...f a millimeter 0 1 mm Forms Width In Characters Allows you to input the forms width in characters The maximum forms width in characters depends on the current CPI setting it is equal to the maximum fo...

Page 103: ...h set in inches and mm can be greater than the maximum values listed on the operator panel because the number of lines can exceed actual inches and mm values Forms Length In Inches Allows you to input...

Page 104: ...trol code which changes the forms length overrides the forms length previously specified via the operator panel Styling Type This selection allows the user to select the different type of font styling...

Page 105: ...to ENABLE it allows the LQ typeface to print in higher print density It will not take effect when other typefaces are selected Graphics Spd Up This menu is used to increase speed up graphic printing...

Page 106: ...zeros with a slash when enabled to distinguish zeros from the alphabetic capital O Disable the default Enable Prints zeros with a slash DBCS To ASCII This option specifies the operation mode of the pr...

Page 107: ...is specified as the number of characters from the right edge of the forms Valid values range from the following 0 Characters the default 0 369 Characters Bottom Margin Defines the location of the last...

Page 108: ...0 Ignore Unidirectional All unidirectional commands sent by the host are ignored by the printer Ignore Pg Fmt All page format commands sent by the host are ignored by the printer This is applicable on...

Page 109: ...ng enabled When the value is 24 pt size we say that the horizontal expansion feature has been disabled Vertical Expnd This selection allows font expansion in vertical axis and allows the control of th...

Page 110: ...tifies them should they be re installed on the same printer Operator Print Tests from page 52 Printer Demonstration Print Error Log Ripple Print All E s All H s Underlines All E s FF Ethernet Test Pag...

Page 111: ...oper forms Underlines An underline pattern useful for identifying hammer bank misalignment Adapter Test Page Prints an Ethernet Adapter configuration page If the Ethernet Adapter is not properly insta...

Page 112: ...ed in the printer in megabytes Power On Time The cumulative time in hours the printer has been powered on The range is 0 through 30 000 hours Printing Time The cumulative time in hours the printer has...

Page 113: ...number of back and forth shuttle strokes the printer has printed during normal operation The range is 0 through 4 000 000 000 shuttle strokes 11 Inch Pages The cumulative number of pages the printer h...

Page 114: ...114 Chapter 4 Printer Information Menu...

Page 115: ...ation signals and data may be sent over parallel or serial lines Each InfoPrint 6500 D printer is equipped with three parallel interface protocols and two serial interface protocols Each interface is...

Page 116: ...r two stop bits The number of data bits is determined by printer configuration The data bits are interpreted with the least significant bit first Parity checking is determined by printer configuration...

Page 117: ...2 is optional RXD RXD Serial data stream differentially received by printer TXD TXD Differentially driven serial data stream for transmitting status and control information to the host Subject to prot...

Page 118: ...vice did not receive the transmission RS 232 And RS 422 Serial Interface Error Handling NOTE All serial errors are treated as faults that require operator intervention Parity Error Handling Parity err...

Page 119: ...Terminal Ready logic Request to Send logic Some application programs require a unique configuration If the printer is not working properly in the configuration you selected contact an InfoPrint servic...

Page 120: ...ble 5 Printer PC Parallel Interface Connector Pin Assignments Input Signals Output Signals Miscellaneous Signal Pin Signal Pin Signal Pin DATA LINE 1 Return 2 20 ACKNOWLEDGE Return 10 28 CHASSIS GROUN...

Page 121: ...t may accept data from the host Paper Empty PE A high true level from the printer to indicate the printer is in a paper empty or paper jam fault Busy A high true level from the printer to indicate the...

Page 122: ...e printer will respond and a message will display on the host Operating Modes The 1284 supports three operating modes which are determined by negotiation between the printer and the host Compatibility...

Page 123: ...lel interface Each one sends a different signal Pin 1 for example can send a Strobe signal or a Host clk signal depending on the mode selected See Table 6 for the different connector signals Signals T...

Page 124: ...ata 1 21 Signal Ground Data 2 22 Signal Ground Data 3 23 Signal Ground Data 4 24 Signal Ground Data 5 25 Signal Ground Data 6 26 Signal Ground Data 7 27 Signal Ground Data 8 28 Signal Ground PError Se...

Page 125: ...bits 3 and 7 in Nibble mode Xflag Driven by the printer A high true level indicating the printer is ready for data transfer and the printer is on line Data bits 2 and 6 in Nibble mode Host Busy Host A...

Page 126: ...icular interface driver requirements of your host computer you may need to install resistors with different pull up and pull down values NOTE Must be installed by an InfoPrint service representative F...

Page 127: ...0 Line Matrix Printers Maintenance Information Manual Important This is an involved maintenance procedure To avoid damage to the equipment only a trained technician should perform this procedure Table...

Page 128: ...128 Chapter 5 IEEE 1284 Parallel Interface...

Page 129: ...r la impresora Staccare la fonte di energia prima della pulitura della stampante Exterior Cleaning Clean the outside of the cabinet with a soft lint free cloth and mild detergent soap Dishwashing liqu...

Page 130: ...omponents 183471b TO F TO F TO F TO F Ribbon Spool Ribbon Hub Blue Tractor Lock 2 Paper Support 2 Tractor 2 Vertical Position Knob Platen Lever Ribbon Guide 2 Ribbon Splined Shaft Platen Stop Barcode...

Page 131: ...Wipe the splined shaft with a soft cloth 9 Check the ribbon mask and hammer bank cover for bits of torn paper or ribbon lint 10 Remove dust and ink from the platen using a soft cloth lightly moistene...

Page 132: ...printer Ripple Print A sliding alphanumeric pattern used to identify missing or malformed characters improper vertical alignment or vertical compression All E s A pattern of all uppercase letter E s u...

Page 133: ...ries of configuration menus 5 OPERATOR MENU OPERATOR PRINT TESTS Advances to the OPERATOR PRINT TESTS menu 6 OPERATOR PRINT TESTS PRINTER DEMONSTRATION Advances to PRINTER DEMONSTRATION the first opti...

Page 134: ...ach nonprintable character prints both as a period and as its hex equivalent When using a parallel interface the letter p before a hex code indicates an active Paper Instruction PI line and a blank sp...

Page 135: ...at the same time Unlocking the Operator Menu allows you to test your printer 3 OPERATOR MENU PRINTER CONTROL First of the series of configuration menus 4 PRINTER CONTROL INTERFACE SELECTION Moves forw...

Page 136: ...DY HEX DUMP ACTIVE Returns the printer to the READY mode The message HEX DUMP ACTIVE flashes briefly 12 A hex code printout results when data is sent to the printer with HEX PRINT MODE enabled After o...

Page 137: ...sible 3 Press STOP to clear the fault message Press START to return to Ready mode and resume printing 4 If the fault message reappears power off the printer wait 15 seconds then power on the printer 5...

Page 138: ...ess the correct key 010 PARAMETER ERROR No Illegal parameter value received in command code Contact your system administrator 012 STRUCTURED FLD ERROR No Applications software has violated structured...

Page 139: ...ear the transport drive fault Make sure the ribbon is not twisted and the platen lever is set to match thickness of media being used If fault reoccurs contact your InfoPrint service representative 035...

Page 140: ...erature is elevated beyond normal threshold Contact your InfoPrint service representative 053 48 VOLTS FAILED RECYCLE POWER No The power supply is not generating a proper 48 volts or the CMX board is...

Page 141: ...y obstructions Check for items beneath the printer blocking cabinet vents Power back on the printer If this message reoccurs contact your InfoPrint service representative NOTE This message should not...

Page 142: ...SEE USERS MANUAL No Controller voltage failure 15 V faiure on the controller board Contact your InfoPrint service representative 085 CONTROL VOLT CHECK SEE USERS MANUAL No Controller voltage failure...

Page 143: ...CHECK No Hammer coil is open You can continue to print with degraded print quality Contact your InfoPrint service representative 110 STACK OVERFLOW SEE USERS MANUAL No Fatal firmware error on the cont...

Page 144: ...D SEE USERS MANUAL No Paper not at speed Fatal firmware error on the controller board Contact your InfoPrint service representative 122 PAPER NOT SCHEDULED SEE USERS MANUAL No Paper not scheduled Fata...

Page 145: ...ON INVALD COMMAND SEE USERS MANUAL No Ribbon invalid command Fatal firmware error on the controller board Contact your InfoPrint service representative 133 RIBBON INVALD STATE SEE USERS MANUAL No Ribb...

Page 146: ...DRIVER FAILED SEE USERS MANUAL No Shuttle driver failed The shuttle driver circuit on the controller board is drawing too much current Contact your InfoPrint service representative 144 SHUTTLE FAN FA...

Page 147: ...act your InfoPrint service representative 163 ERROR FLASH DID NOT PROGRAM Yes The printer encountered an error trying to program flash memory Download the program again If the fault message appears ag...

Page 148: ...printer discards host data it cannot use because a fault condition exists Contact your InfoPrint service representative 175 ACCESS NULL POINTER SEE USERS MANUAL No Application software tried to perfor...

Page 149: ...tact your InfoPrint service representative 301 RIBBON INK LOW INSTALL NEW IPS RIBBON Yes Message is displayed when RibbonMinder feature is enabled and ribbon ink reaches 2 level Install a new InfoPrin...

Page 150: ...inter has received a non printable character Press STOP then START B10 ERROR NO DRAM DETECTED No Boot up routines did not detect the presence of SDRAM DIMM Contact your InfoPrint service representativ...

Page 151: ...ting for communication with the EC If this message does not clear within a few seconds there is an electrical or electronic problem on the controller board Cycle power If the message still appears con...

Page 152: ...int service representative B50 ERROR SDRAM LOGIC COMB BANKS No Printer boot initialization tests detect incorrect SDRAM Contact your InfoPrint service representative CALIBRATE TRANSPORT PRESS ENTER KE...

Page 153: ...See User Manual Yes An illegal or unsupported instruction was attempted in the application program 1 Cycle Power Run the print job again If the message appears load the latest emulation software 2 Cy...

Page 154: ...ication program 1 Cycle Power Run the print job again If the message appears load the latest emulation software 2 Cycle power Run the print job again If the message appears record the display message...

Page 155: ...n program 1 Cycle Power Run the print job again If the message appears load the latest emulation software 2 Cycle power Run the print job again If the message appears record the display message and se...

Page 156: ...cation program 1 Cycle Power Run the print job again If the message appears load the latest emulation software 2 Cycle power Run the print job again If the message appears record the display message a...

Page 157: ...n program 1 Cycle Power Run the print job again If the message appears load the latest emulation software 2 Cycle power Run the print job again If the message appears record the display message and se...

Page 158: ...ication program 1 Cycle Power Run the print job again If the message appears load the latest emulation software 2 Cycle power Run the print job again If the message appears record the display message...

Page 159: ...on program 1 Cycle Power Run the print job again If the message appears load the latest emulation software 2 Cycle power Run the print job again If the message appears record the display message and s...

Page 160: ...ication program 1 Cycle Power Run the print job again If the message appears load the latest emulation software 2 Cycle power Run the print job again If the message appears record the display message...

Page 161: ...n program 1 Cycle Power Run the print job again If the message appears load the latest emulation software 2 Cycle power Run the print job again If the message appears record the display message and se...

Page 162: ...ication program 1 Cycle Power Run the print job again If the message appears load the latest emulation software 2 Cycle power Run the print job again If the message appears record the display message...

Page 163: ...n program 1 Cycle Power Run the print job again If the message appears load the latest emulation software 2 Cycle power Run the print job again If the message appears record the display message and se...

Page 164: ...lication program 1 Cycle Power Run the print job again If the message appears load the latest emulation software 2 Cycle power Run the print job again If the message appears record the display message...

Page 165: ...program 1 Cycle Power Run the print job again If the message appears load the latest emulation software 2 Cycle power Run the print job again If the message appears record the display message and sen...

Page 166: ...cation program 1 Cycle Power Run the print job again If the message appears load the latest emulation software 2 Cycle power Run the print job again If the message appears record the display message a...

Page 167: ...rogram 1 Cycle Power Run the print job again If the message appears load the latest emulation software 2 Cycle power Run the print job again If the message appears record the display message and send...

Page 168: ...IVE N A Status message printer is in low energy idle state all fans and higher voltages are off only 5Vdc logic circuits are active No action required NOTE If the printer was in NOT READY state when t...

Page 169: ...on the LCD If the message reappears contact your InfoPrint service representative H00 PCI SLOT See User Manual No The controller board is not communicating with a PCI card This could indicate a bad P...

Page 170: ...tative ILL INST ACCSS Yes Illegal Instruction Access a firmware error on teh controller board Cycle power Run the print job again If the message appears download the emulation software again If the me...

Page 171: ...OPERATOR MENU LOCKED N A Non error status message No action required OPERATOR MENU UNLOCKED N A Non error status message No action required P00 ERROR SYSTEM FAULT Yes Firmware error on the controller...

Page 172: ...on required RIBBON INK OUT CHANGE RIBBON Yes RibbonMinder has determined that the ribbon is out of ink Replace the ribbon and verify ribbon life is reset to 100 SECURITY CODE VIOLATION No Security Key...

Page 173: ...tative STACK UNDERFLOW No Firmware error on the controller board Contact your InfoPrint service representative TABLE MISMATCH DOWNLOAD AGAIN Yes Indicates that the software update hsa failed and shoul...

Page 174: ...ITING FOR ETHERNET ADAPTER N A Status message appears when the printer is first powered on if the optional Ethernet card is installed No action required Table 8 Fault Messages Fault Message Operator C...

Page 175: ...other parameters Label yield with high performance scanning equipment may exceed these yields Ordering Ribbons InfoPrint Printing Supplies are distributed through Priority Fulfillment Services PSFweb...

Page 176: ...k 800 15534 Finland 08001 13112 France 0800 905871 Germany 0800 18 18 005 Ireland 900 983131 Italy 800 878349 Norway 800 11389 Sweden 0207 94270 UK 0800 968679 Priority Fulfillment Service PFS 500 Nor...

Page 177: ...he end user s application Many factors such as print coverage per page machine settings paper type and size and environmental conditions can affect supply life Supply warranties are only for defects i...

Page 178: ...064 cm including backing sheet On pedestal models when using the rear paper exit the maximum form width is 16 inches 40 64 cm On cabinet models forms longer than 12 inches can be used by opening the f...

Page 179: ...inches 73 7 cm Weight 225 lbs 102 1 kg unpackaged 237 lbs 112 kg unpackaged with power stacker 285 lbs 129 3 kg packaged 297 lbs 139 kg packaged with power stacker Pedestal Models Height 35 5 inches...

Page 180: ...Storage 15 to 90 noncondensing Acoustic Noise Level Cabinet Models Pedestal Models Acoustic Noise Levels per ISO 9296 D3C D6C D8C D3P Printing 50 dB 52 dB 55 dB 66 dB 6 7 Bel 7 0 Bel 7 1 Bel 8 2 Bel S...

Page 181: ...Watts 60 60 75 75 Maximum Watts 300 350 460 540 Maximum power measured at 120 VAC while printing ASCII shift recycle 136 columns Type Standard IEEE 1284 Parallel Centronics Parallel RS 232 RS 422 Seri...

Page 182: ...24 Printer terminal interposer EIA 232 Serial Cable Kit PN 12H1204 Printing Rates The printing speed of text is measured in lines per minute lpm and is a function of the selected font and the vertical...

Page 183: ...acters Table 9 DBCS Printing Rates Print Quality Print Rate lpm 6500 D3P D3C 6500 D6C 6500 D8C LQ with HIGH DENSITY ON 90 161 195 LQ with HIGH DENSITY OFF 177 315 300 NEAR LQ 195 348 430 NORMAL 221 39...

Page 184: ...184 Appendix A Printing Rates...

Page 185: ...rm density The dots are made by an assembly of steel hammers mounted on a rapidly oscillating shuttle The hammers strike the paper through a moving ink ribbon The dot patterns of characters are mapped...

Page 186: ...irection and the paper advances one dot row The hammers print the next row of dots as the shuttle sweeps in the opposite direction as shown in Figure 13 unless unidirectional printing is chosen After...

Page 187: ...lotting is measured in inches per minute ipm Unidirectional plotting can produce better print quality and takes about twice as long as bidirectional plotting You can select either plotting mode from t...

Page 188: ...188 Appendix B Printing Speed...

Page 189: ...s There is no parity recommendations attributes print Operations performed on text that alter its appearance but do not change the font Examples underlining superscripting bold etc bar code A printed...

Page 190: ...sed to verify data integrity Code V An optional QMS emulation which allows you to create and store forms generate logos bar codes and expanded characters create other graphics and merge graphics with...

Page 191: ...us generation of the InfoPrint Line Matrix Printer CTA Abbreviation for Coax Twinax ASCII CTS Clear To Send CVFU Abbreviation for Centronics direct access Vertical Format Unit DAVFU Abbreviation for D...

Page 192: ...printer to emulate or function like a different type of printer See also compatibility and protocol en A unit of measure in typesetting equal to half the width of an em enable To activate make true 1...

Page 193: ...n which the width of a character cell varies with the width of the character For example i takes less space to print than m Using proportional fonts generally increases the readabilty of printed docum...

Page 194: ...style Both forward and backward slant are available LAC Load Alternate Characters LF Line Feed landscape Printed perpendicular to the paper motion LCD Liquid crystal display The LCD is located on the...

Page 195: ...e addition of non data bits to data resulting in the number of bits that are set to a 1 being either always even or always odd Parity is used to detect data errors PC Personal Computer PCBA Printed Ci...

Page 196: ...between a printer and a host computer A protocol includes codes for printing text and graphics and codes instructing the printer to perform special operations See also compatibility and emulation RAM...

Page 197: ...ubassembly in a line matrix printer that includes the hammer bank assembly plus some or all of the drive mechanism size type See point SLD Set Line Density slew Rapid vertical paper movement SNA Syste...

Page 198: ...y typographic font See font proportional UPC Universal Product Code USET Abbreviation for User defined Set An IGP command that creates custom character sets except OCR fonts from existing characters s...

Page 199: ...ns covering subject matter described in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to InfoPrint Solutions Co...

Page 200: ...have been estimated through extrapolation Actual results may vary Users of this document should verify the applicable data for their specific environment Information concerning non InfoPrint Solutions...

Page 201: ...ment WEEE The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union This label is applied to various products to indicate that...

Page 202: ...on proper disposal of the batteries in this product please contact InfoPrint Solutions Company For information on disposal of batteries outside the United States contact your local waste disposal fac...

Page 203: ...be required to correct the interference at his own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits InfoPrint Solutions Company is not res...

Page 204: ...ical or electronic equipment InfoPrint Solutions Company cannot accept responsibility for any interference caused by using other than recommended cables and connectors Industry Canada Compliance State...

Page 205: ...nach Paragraph 5 des EMVG ist die InfoPrint Solutions Company Deutschland GmbH 70548 Stuttgart Informationen in Hinsicht EMVG Paragraph 4 Abs 1 4 EN 55022 Klasse A Ger te m ssen mit folgendem Warnhin...

Page 206: ...ronment this product may cause radio interference in which case the user may need to perform practical actions Taiwanese Important This is a Class A product In a domestic environment this product may...

Page 207: ...07 Korea DANGER This product is equipped with a 3 wire power cord and plug for the user s safety Use this power cord in conjunction with a properly grounded electrical outlet to avoid electrical shock...

Page 208: ...in the printer Your license for the Software terminates when you no longer rightfully possess the printer No other rights under this license are granted 2 Source Code A source code version of eCos So...

Page 209: ...through 227 7202 4 June 1995 all U S Government End Users acquire Covered Code with only those rights set forth herein 7 Miscellaneous This Agreement represents the complete agreement concerning subj...

Page 210: ...the Software will be uninterrupted or error free Printronix Inc reserves the right to make changes and or improvements in the Software without notice at any time Limited Software Product Warranty 335...

Page 211: ...ct to restrictions as set forth in the Rights in Technical Data and Computer Software clause at FAR 242 227 7013 subdivision b 3 ii or subparagraph c 1 ii as appropriate Further use duplication or dis...

Page 212: ...212 Communication Statements...

Page 213: ...ORT 140 055 MECH DRIVER LINK FAILURE 140 056 HAMMER COIL CHECK 140 057 CLOSE PLATEN 140 058 SHUTTLE JAM 141 059 CANCEL PRINT ACTIVE 141 060 PRINTER HOT 141 062 EXHAUST FAN CHECK 141 065 HAMMER FAN CHE...

Page 214: ...NO DRAM DETECTED 147 166 ERROR NVRAM FAILURE 147 167 ERROR PROGRAM NEEDS MORE DRAM 147 168 ERROR PROGRAM NEEDS MORE FLASH 147 169 ERROR PROGRAM NOT COMPATIBLE 148 170 ERROR PROGRAM NOT VALID 148 171 E...

Page 215: ...B41 ERROR DIMM MEMORY NOT SDRAM 151 B42 ERROR SDRAM ROWS NOT ALLOWED 151 B43 ERROR SDRAM TOO MANY BANKS 151 B44 ERROR SDRAM NOT 64 BITS WIDE 152 B45 ERROR SDRAM IS WRONG VOLTAGE 152 B46 ERROR SDRAM HA...

Page 216: ...fault WEP Key Wireless Parameters menu 83 Delete custom set Configuration Management menu 67 DHCP Adapter Address menu 74 Ethernet Address menu 70 Wireless Address menu 78 DIAGNOSTIC PASSED 153 Diagno...

Page 217: ...AT STATE XXXX 168 Error messages 137 Ethernet Address menu 69 DHCP 70 Gateway Address 69 IP Address 69 MAC Address 69 Subnet Mask 69 Ethernet Hotport Adapter Parameters menu 76 Ethernet Parameters me...

Page 218: ...Ethernet Address menu 69 Wireless Address menu 77 Glossary 189 graphics 17 H H B CONTROL MODE 170 H00 PCI SLOT message 169 H01 PCI J12 message 169 H02 PCI J13 message 169 HAMMER COIL BAD 170 Hex code...

Page 219: ...iguration menu 107 Menu Adapter Address 73 Configuration Management 65 Emulation Configuration 97 Ethernet Address 69 Ethernet Parameters 70 Main 52 Operator Print Tests 110 Parallel Interface 84 Prin...

Page 220: ...A TO D OVERUN 144 118 UNDEFINED INTERRUPT 144 119 TCB CORRUPTED 144 120 MACHINE CHECK 144 121 PAPER NOT AT SPEED 144 122 PAPER NOT SCHEDULED 144 123 PAPER BUSY TOO LONG 144 124 PAPER FIFO OVERFLOW 144...

Page 221: ...DRAM DETECTED 150 B11 ERROR RAM TEST FAILED 150 B12 ERROR PROGRAM MISSING 150 B13 ERROR NOT COMPATIBLE 150 B19 ERROR DC RETURNED 150 B20 STATUS 00 DOWNLOAD MODE 150 B21 STATUS PRINTER RESET 151 B22 E...

Page 222: ...RE PLEASE WAIT 173 TOP OF FORM SET 173 TRANSPORT CALIBRATION COMPLETE 173 WAITING FOR ETHERNET ADAPTER 174 Min Xfer Rate Wireless Parameters menu 81 Models printer 14 N Name Custom Sets Configuration...

Page 223: ...121 Paper Instruction PI 121 PC Parallel menu Buffer size in kbytes 88 Busy on strobe 87 Data Bit 8 86 Data polarity 87 Latch data on 87 Parallel Interface menu 86 Prime signal 87 Response polarity 8...

Page 224: ...lection 59 Paper jam detection 60 Power on state 60 Print direction 59 PTR setup option 62 Ribbon Action 64 Ribbon End Point 64 Set platen at BOF 61 Shuttle timeout 61 Printer Demonstration Operator P...

Page 225: ...RTS 117 serial interface configuration 119 serial interface error handling 118 serial interface protocols 117 Transmit Data TXD 117 RS 232 and RS 422 serial interface protocols 118 RS 232 Serial Inte...

Page 226: ...ces 16 output control 17 printer emulations 16 vertical formatting 17 Stop bits Serial Interface menu 93 Strobe polarity PC Parallel menu 87 Subnet mask Adapter Address menu 73 Ethernet Address menu 6...

Page 227: ...nu 79 Ant Diversity 82 Auth Method 82 Channel 81 Default WEP Key 83 Min Xfer Rate 81 Operation Mode 81 Power Mgmt 82 Preamble 82 Reset SSID Name 81 Reset WEP Keys 83 Signal Strength Name 81 SSID Name...

Page 228: ...228...

Page 229: ......

Page 230: ...Printed in U S A S550 1008 02 07S550100802...

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