Imagine communications Selenio 6800+, Installation And Operation Manual

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33
Copyright © 2011, Harris Corporation
A
Communication and
Troubleshooting
General Troubleshooting Steps
Follow these steps in troubleshooting 6800+ product problems:
1 Review the Software Communication and Control Issues on page 33.
Note: Associated documentation for 6800+ series products can generally be found in the
product-specific manual that accompanies every module, in the FR6802
+
Frame Installation
and Operation Manual, and in the 6800+ Safety Instructions and Standards Manual
2 Search this product manual and other associated documentation for answers to your
question. The following information can be found in the Support Section of our website
http://broadcast.harris.com
„
Product manuals
„
Online Help
„
Application Notes
„
Errata
„
Product Release Notes
„
Technical Support Information
„
Training Information
„
Product Downloads
„
Product Knowledge Base
3 Contact your Customer Service representative if, after following these initial steps, you
cannot resolve the issue. To contact Customer Service, see
Contacting Customer
Service on page 36.
Software Communication and Control Issues
Navigator Fails to Communicate with Installed Modules
„
Ensure you have specified the proper module slot.
See your 6800
+
Frame Installation and Operation Manual for more information about
slot identification.