75
Troubleshooting
Failure to connect over browser
Possible cause
Correction
No power supplied
Turn on the power.
Connect the network cable to the PoE-compatible hub in the
case of PoE power supply.
Network cable
disconnected
Reconnect the network cable.
Network camera/encoder’s
network settings incorrect
Make correct network settings, referring to “
” on page 12.
PC’s network settings
incorrect
Make correct PC network settings. When connected via hub,
not a router, have the same network address as the network
camera/encoder.
Wrong
URL
Set correct IP address. The initial IP address is
“192.168.1.100”.
Failure to log on
Possible cause
Correction
Wrong user name and
password
Enter correct user name and password.
User name and password
forgotten (in the
administrator’s case)
The initial settings are “admin” for the administrator’s user
name and “1” for the password. No settings are registered for
the operator.
If the administrator’s user name and password have been
changed but forgotten, get the firmware initialized, referring to
“
” on page 71. The administrator’s
user name and password will be back to their factory ones.
User name and password
forgotten (in the operator’s
case)
Ask the authorized administrator to reissue the operator’s
user name and password.
Video freeze
Possible cause
Correction
Network connection
temporarily broken
Network camera/encoder
power turned on again
Suppose that the network camera/encoder power has been
turned on after a power failure or the like or that the
connection has been broken due to line problem. It causes
the browser-controlled monitor screen to freeze. In such case,
you are kindly requested to get the browser restarted or
reloaded.
Proxy in use
The Imaging ActiveX of the network camera/encoder is not
compatible with any proxy. Make the Internet Explorer settings
to leave out any proxy.
