23
FAQ & Troubleshooting
CAUTION: Before doing any maintenance or troubleshooting, make sure that you
have thoroughly cleaned your hands and your working surfaces are sanitized.
WARNING: To refill the tap water tank, ALWAYS remove the tank and discard the
remaining water BEFORE refilling.
PROBLEM
REASON
SOLUTION
Unit will not
power on.
Unit is not plugged in.
Tap tank or glass carafe is not
fully seated.
Plug power adapter into unit. Then plug the power
cord into a GFCI equipped outlet.
Press down on tap tank and make sure glass
carafe is correctly positioned to make sure they
are fully inserted.
Clean water
carafe is empty
but AquaTru
will not start.
Tap water tank is empty.
Tank or glass carafe is not fully
in place or seated.
You did not remove the tap
water tank when you refilled it.
Water level floats may not be
moving freely.
Fill up the tap water tank.
Reinstall both tank and carafe.
The tap water tank always has to be removed
from the base and remaining water has to be
discarded before refilling with tap water again.
Failure to do so will void the warranty and the
unit will stop filtering water.
Check the water level float in each tank
to make sure they can move freely up and
down in the float holder.
Water tank
or glass
carafe smells.
The water tank or glass
carafe is dirty.
Wash the water tank and glass carafe with
soap and water once a week.
Note:
Use and store AquaTru in cool, shady
place away from sunlight. Do not keep your
Aquatru in sunlight, since sunlight and heat
can facilitate algae growth.
