25
PROBLEM
REASON
SOLUTION
AquaTru makes
a strange noise.
Normal pump operation.
New filter installation.
The water pump will make noise during
water filtration.
Some filters make extra noise as they
become saturated. This is normal and
should reduce in time.
Bad tasting
water.
New filters have not been
flushed completely.
Filter may need to be replaced.
The water tanks are dirty.
Run four tanks of water through your AquaTru to
rinse out particles when you install a new filter.
Order new filters at AquaTru.com.
Wash water tanks with soap and water
once a week.
Water is leaking
from the unit.
Filters installed incorrectly.
Defective filter.
Reinstall each filter. Remove the filter O-ring
and reinstall the O-ring ensuring that each has
been properly positioned. Wet the O-ring with
clean water before installing the filter.
Compare each filter to make sure that all
outside O-rings are identical in size. Filters
should fit tightly when installed. If loose, the
filter is defective.
White cloudiness
in the tap
water tank.
Micro air bubbles from RO Filter.
This is normal and may be experienced
during every use.
My tap water
tank has
white scaling.
The tank has accumulated
minerals from the tap water.
The scaling can be removed using
1 packet of AquaTru's Descaling Powder
(Part# 90AT100DK01). Fill the dirty tank
with warm water and empty 1 packet of
AquaTru Descaling Powder. Stir to dissolve,
then let sit for one hour before scrubbing clean.
Thoroughly rinse tank before reinstalling.
FAQ & Troubleshooting
