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package. While cleaning the Tap Tank, make sure the tank's valves move freely and are
free of any scale deposits. Fill the Tap Tank with cold tap water and place it on the base.
Empty the clean water carafe and place it into position on the base. Measure the time it
takes to filter one full tank.
If it takes about 30 minutes, you have hard water scaling inside the unit, see below
section “How to remove Scaling inside the filters or unit.”
If you do not filter any water at all, you may have a valve malfunction. Please contact
customer support for assistance.
If filtering took about 15 to 20 minutes, you had high TDS water in the tap tank. To avoid
this, always empty the tap tank of concentrated waste water produced after each cycle
of purifying before refilling it with a full tank of fresh tap water.
How to Remove Scaling Inside the Filters or Units
Use the AquaTru Carafe Descaling Kit (Part# 90AT100DK01) available on the AquaTru
website (aquatru.com) to descale the unit. Follow the instruction of the descaling kit
to complete the full descaling process. After descaling is complete, filter one full tank
and measure the time it takes to filter. If the time is over 20 minutes for 1 tank, we
recommend replacing the RO filter.
Valve Malfunction
If, after checking for high TDS in the tap tank and descaling unit and replacing
the RO filter, filtering time is still slow, please get in touch with our customer
support for further assistance.
Cleaning & Maintenance
