IBM TotalStorage NAS 300, User Reference

Page: 111 / 200

Table 9. Ethernet controller troubleshooting chart (continued)
Ethernet controller problem Suggested action
The Ethernet controller
stopped working when
another adapter was added to
the NAS Gateway 300.
v
Ensure that the cable is connected to the Ethernet controller.
v Ensure that your PCI system BIOS is current.
v
Reseat the adapter.
v Ensure that the adapter you are testing is supported by the NAS Gateway 300.
If the problem remains, go to “Starting the diagnostic programs” on page 94 to run
the diagnostic programs.
The Ethernet controller
stopped working without
apparent cause. v Run Base System Diagnostics for the Ethernet controller.
v Reinstall the device drivers. Refer to your operating-system documentation.
If the problem remains, go to “Starting the diagnostic programs” on page 94 to run
the diagnostic programs.
Troubleshooting adapters
This section explains how to troubleshoot adapters.
Ethernet adapters
Refer to these sections when troubleshooting your Ethernet adapters.
IBM Gigabit Ethernet SX Server Adapter troubleshooting chart
Use the troubleshooting chart in Table 10 to find solutions to the IBM Gigabit
Ethernet SX Server Adapter problems that have definite symptoms.
Table 10. IBM Gigabit Ethernet SX Server Adapter troubleshooting chart
IBM Gigabit Ethernet SX
Server Adapter problem Suggested action
No Link or TX/RX activity. If you cannot link to your switch:
1. Check the following LED lights on the adapter:
TX — On
The adapter is sending data.
RX — On
The adapter is receiving data.
Link — On
The adapter is connected to a valid link partner and is receiving link
pulses.
Link — Off
Link is inoperative.
v Check all connections at the adapter and link partner.
v Make sure that the link partner is set to 1000 Mbps and full-duplex.
v Ensure that the required drivers are loaded.
PRO — Programmable LED
Identifies the adapter by blinking. Use the Identify Adapter push-button in
Intel PROSet II to control blinking.
2. Ensure that the cable is installed correctly. The network cable must be securely
attached at all connections. If the cable is attached but the problem persists, try a
different cable.
The appliance engine cannot
find the IBM Gigabit Ethernet
SX Server Adapter.
1. Verify that the adapter is seated firmly in the slot.
2. Try a different IBM Gigabit Ethernet SX Server Adapter.
Chapter 8. Troubleshooting
97