IBM TotalStorage NAS 300 User Reference Download

Page: 180 / 200

Table 45. Ethernet network options (continued)

Configuration

PCI Slot-1
(32-bit)

PCI Slot-2
(64-bit)

PCI Slot-3
(64-bit)

PCI Slot-4
(64-bit)

PCI Slot-5
(64-bit)

PCI Slot-6
(64-bit)

EN4, EN4, GB, GB

RSA

EN4

EN4, CEN, CEN, CENA

RSA

CENA

CEN

EN4

EN4, CEN, CEN, GB

RSA

CEN

EN4

EN4, CEN, CENA, CENA

RSA

CENA

CEN

EN4

EN4, CEN, CENA, GB

RSA

CENA

CEN

EN4

EN4, CEN, GB, GB

RSA

CEN

EN4

EN4, CENA, CENA, GB

RSA

CENA

EN4

EN4, CENA, GB, GB

RSA

CENA

EN4

CEN, CEN, CENA, CENA

RSA

CENA

CEN

CEN, CEN, CENA, GB

RSA

CENA

CEN

CEN, CEN, GB, GB

RSA

CEN

CEN, CENA, CENA, GB

RSA

CENA

CEN

CEN, CENA, GB, GB

RSA

CENA

CEN

CENA, CENA, GB, GB

RSA

CENA

Tape and network options

Table 46 shows Ethernet network options with tape backup.

Table 46. Tape backup with Ethernet network option

Configuration

PCI Slot-1
(32-bit)

PCI Slot-2
(64-bit)

PCI Slot-3
(64-bit)

PCI Slot-4
(64-bit)

PCI Slot-5
(64-bit)

PCI Slot-6
(64-bit)

TAPE, CENA

RSA

CENA

Tape

TAPE, GB

RSA

Tape

TAPE, CEN

RSA

CEN

Tape

TAPE, EN4

RSA

EN4

Tape

TAPE, CENA, CENA

RSA

CENA

Tape

TAPE, CENA, GB

RSA

CENA

Tape

TAPE, CEN, CEN

RSA

CEN

Tape

TAPE, CEN, CENA

RSA

CENA

CEN

Tape

TAPE, CEN, GB

RSA

CEN

Tape

TAPE, GB, GB

RSA

Tape

TAPE, EN4, EN4

RSA

EN4

Tape

TAPE, EN4, CEN

RSA

CEN

EN4

Tape

TAPE, EN4, CENA

RSA

CENA

EN4

Tape

TAPE, EN4, GB

RSA

EN4

Tape

TAPE, EN4, EN4, CEN

RSA

CEN

EN4

Tape

TAPE, EN4, EN4, CENA

RSA

CENA

EN4

Tape

TAPE, EN4, EN4, GB

RSA

EN4

Tape

TAPE, EN4, CEN, CEN

RSA

CEN

EN4

Tape

TAPE, EN4, CEN, CENA

RSA

CENA

CEN

EN4

Tape

166

NAS Gateway 300 User’s Reference

Summary of Contents for TotalStorage NAS 300

Page 1: ...TotalStorage NAS Gateway 300 Model G27 User s Reference GA27 4321 00...

Page 2: ...form for reader s comments is provided at the back of this publication If the form has been removed you can address your comments to International Business Machines Corporation Design Information Deve...

Page 3: ...dministration tools 13 Terminal Services and the IBM NAS Administration console 15 Installing Terminal Services 15 Connecting to the desktop through Terminal Services 15 IBM NAS Administration console...

Page 4: ...s 57 Web based access 57 Disaster recovery 58 Software distribution 58 Rack Manager and inventory enhancements 59 Dynamic NAS groups 59 NAS Web UI task 60 Predictive Failure Analysis 60 For more infor...

Page 5: ...300s 105 Power checkout 105 Replacing the battery 106 Temperature checkout 109 Recovering BIOS 109 Chapter 9 Using the Recovery and Supplementary CD ROMs 111 Using the Recovery Enablement Diskette and...

Page 6: ...settings 156 Raw NVRAM data 156 Advanced adapter settings 156 Extended Firmware Settings 158 Scan Fibre Channel Devices 159 Fibre Disk Utility 159 Loopback Data Test 160 Select Host Adapter 160 Appen...

Page 7: ...ery 108 12 System board LED locations 129 13 Diagnostics panel LEDs viewed with the cover off 130 14 System board switches and jumpers 147 15 PRO 1000 XT Server Adapter by Intel 163 16 Alacritech 1000...

Page 8: ...viii NAS Gateway 300 User s Reference...

Page 9: ...lp services and information 117 17 Error symptoms index 123 18 Examples of beep symptoms 124 19 Beep symptoms 124 20 No beep symptoms 126 21 Errors diagnosed by the diagnostic panel LEDs 127 22 Diagno...

Page 10: ...x NAS Gateway 300 User s Reference...

Page 11: ...ce to the corresponding notices in the Safety Information The following terms used within this document or within the Safety Information have these specific meanings Term Definition in this document N...

Page 12: ...n softcopy only Related publications The following publications contain additional information about the NAS Gateway 300 v NAS Gateway 300 Hardware Installation Guide GA27 4320 v NAS Gateway 300 Servi...

Page 13: ...This site contains additional information gathered from field experience not available when this document was developed About this book xiii...

Page 14: ...xiv NAS Gateway 300 User s Reference...

Page 15: ...att power supplies Qlogic 2340 1 port Fibre Channel adapter for storage area network SAN connection Four PCI adapter slots for plugging in optional adapters including three high performance slots Comm...

Page 16: ...console application supports aggregate Web based management of all of your IBM appliances IBM FAStT Management Suite Java MSJ Provides diagnostics for the Fibre Channel adapters Intel PROSet II Provi...

Page 17: ...eeds by selecting optional topics The Navigator not only presents information on functions and features such as clustering but also allows you to enable the functions and features To start the NAS Set...

Page 18: ...for remote configuration and management from another device on the network v Universal Manageability Services UMS for management through a Web browser v Windows 2000 for NAS a Web based GUI for those...

Page 19: ...the beginning of that section b Domain setup See Joining a node to a domain on page 36 3 Shut down the first node see Shutting down and powering on the NAS Gateway 300 on page 87 for more information...

Page 20: ...ering ensure that the following requirements are met Network requirements v A unique NetBIOS cluster name v You will need at least seven static IP addresses five for the node and cluster setup and two...

Page 21: ...red as basic not dynamic disks v All shared disks must have the same drive letter on each node v All partitions on these disks must be formatted with NTFS v All partitions on these disks must also be...

Page 22: ...er Cluster name IP address Subnet mask First node Computer name example IBM5196 23H1234 IP address Subnet mask Gateway Preferred DNS WINS server optional Joining node Computer name IP address Subnet m...

Page 23: ...the configuration This condition is most appropriate when using Windows Terminal Services for operation of the NAS Gateway 300 If you are using this method proceed with Initial setup and configuratio...

Page 24: ...n this example you access the task groups through the Windows 2000 for Network Attached Storage Web based GUI v Setting the date and time v Setting up the network on page 11 Although you can modify mu...

Page 25: ...er that is integrated on the planar board as the interconnect private network for clustering If you want to use an Ethernet adapter other than the default Ethernet adapter in slot 2 as the network int...

Page 26: ...12 NAS Gateway 300 User s Reference...

Page 27: ...nd configure the network configuration on the appliance v Universal Manageability Services page 20 This tool allows you to remotely manage your appliance using a Web browser v Windows 2000 for Network...

Page 28: ...ersal Manageability Services UM Services provides point to point remote management of client systems using a Web browser Use UM Services to v Learn detailed inventory information about your computers...

Page 29: ...Start Programs Terminal Services Terminal Services Client 2 In the Server field select the computer name of the appropriate NAS Gateway 300 If that NAS Gateway 300 is not listed type the IP address or...

Page 30: ...iance to avoid the chance of propagating misidentification through the system Also The IBM Advanced Appliance Configuration Utility IACCU depends on the original name to function The IBM Advanced Appl...

Page 31: ...iguration Utility These instructions assume that you have installed and powered on the appliance according to the installation guide procedures You are now ready to install the IAACU console applicati...

Page 32: ...using the down arrow move the selection down to the next to last position in the list The last entry in the list should be the remote access connections shown as the telephone icon Save your changes b...

Page 33: ...formation Pane The Information Pane located on the right side of the IAACU console displays information about the item that is currently selected in the Tree View Pane The information that appears in...

Page 34: ...M Services Upward Integration Modules These modules enable systems management professionals who use any supported systems management platform including Tivoli Enterprise CA Unicenter TNG Framework and...

Page 35: ...can attach a keyboard and mouse to your appliance and configure the Network settings using the Windows Control Panel After you have configured the network settings for your appliance you are ready to...

Page 36: ...standard UM Services functionality the appliance includes functionality for administering the appliance available from the Appliances tab in the left pane of the UM Services browser The default view...

Page 37: ...es User s Guide included on the Documentation CD ROM that came with the appliance Windows 2000 for Network Attached Storage While you can perform most administrative tasks using Windows 2000 for NAS y...

Page 38: ...session or a directly connected keyboard and monitor Provides in depth administration of all aspects of NAS Gateway 300 Provides all of the Windows 2000 for NAS GUI functions above plus the ability t...

Page 39: ...y 300 with administrative authority From the command line you can issue DOS like commands such as dir and cd and some UNIX like commands such as grep and vi You can launch some applications but only c...

Page 40: ...26 NAS Gateway 300 User s Reference...

Page 41: ...t location of the adapter within the system but rather a reference slot to the PCI bridge of the PCI system If you have only one Fibre Channel adapter the information for that adapter will appear imme...

Page 42: ...u do not specify a volume the command displays the current in focus volume extend This command extends the current in focus volume into contiguous unallocated space The unallocated space must begin wh...

Page 43: ...t for each of the commands is list disk list partition list volume list disk displays summary information about each disk in the computer The disk with the asterisk has the current focus Only fixed di...

Page 44: ...owns the disk to ensure proper operation When the node is up perform these steps a Open the IBM NAS Admin utility and select Cluster Tools Cluster Administration b Right click the group in the Cluste...

Page 45: ...e disk compression and select Finish 6 Format all other drives but do not enable compression Use all space available for each drive for each logical drive assigned by the operating system Assign a dri...

Page 46: ...32 NAS Gateway 300 User s Reference...

Page 47: ...following Web sites v www microsoft com windows2000 library technologies cluster default asp v www microsoft com ntserver support faqs clustering_faq asp v http support microsoft com default aspx sci...

Page 48: ...rongly recommended that you set static IP addresses for all network adapters in the cluster If IP addresses are obtained through DHCP access to cluster nodes could become unavailable if the DHCP serve...

Page 49: ...Type ping ipaddress where ipaddress is the IP address for the corresponding network adapter in the other node and press Enter For example assume that the IP addresses are set as follows Table 3 Exampl...

Page 50: ...lick No If you change the binding order you do not have to reboot until after you join the node to the domain Joining a node to a domain For the Windows Cluster service to form a cluster on a given no...

Page 51: ...Service Location SRV resource records described in RFC 2052 A DNS RR for specifying the location of services DNS SRV SRV resource records map the name of a service to the name of a server offering th...

Page 52: ...to support Active Directory If you are configuring the first node complete these steps to create the Active Directory Domain Controller 1 Start the Active Directory Installation Wizard from the IBM N...

Page 53: ...for the Configuring Active Directory process to complete 10 On the Active Directory Installation Wizard page click Finish If prompted reboot the system now Cluster setup At this step you have complet...

Page 54: ...10 Cluster configuration completes for the first node 11 Power on the joining node You will join this node to the cluster 12 In the Cluster Setup wizard click Joining Node 13 In the First Node Informa...

Page 55: ...for cluster communication priority by clicking Move Up This provides internal communication to the private network before attempts are made to communicate over any public networks that are installed...

Page 56: ...but if the resource fails an eleventh time the resource remains in a failed state and administrator action is required to correct the failure 3 Select the Failback tab to allow or prevent failback of...

Page 57: ...page 44 Defining local Windows users and groups If you are defining local Windows users and groups you can use the Windows 2000 for NAS user interface In the Users task group you create and manage lo...

Page 58: ...ol Support for NFS is provided in the NAS Gateway 300 by a preloaded and preconfigured software component Microsoft Services for UNIX The levels of NFS supported by Services for UNIX and in turn the N...

Page 59: ...to which all of your UNIX users belong You need to know both the group name and the group ID GID number This information can be found in the etc group file on most UNIX systems or can be copied to the...

Page 60: ...se you should configure advanced maps 19 To configure simple maps select the Simple maps check box and continue with Step 20 To configure advanced maps clear the Simple maps check box and continue wit...

Page 61: ...primary group name Select the mapping corresponding to the primary group name from the list of maps and then click Set Primary 22 Click Apply User Name Mapping rereads its enumeration source on a sche...

Page 62: ...e the name of a specific NIS server in the NIS server field 4 Click Show Windows Users to display all of the Windows user names in the Windows domain you selected 5 Click Show UNIX Users to display al...

Page 63: ...want Note that by default every user has full access to all files and directories under the shared folder v UNIX clients and servers then click NFS Sharing and specify the access permissions that you...

Page 64: ...on it do not change if the resource is moved to the other node Static IP address A virtual address that binds onto an existing IP address on one of the cluster s public networks This IP address provid...

Page 65: ...dependencies on this panel so click Next f Enter your TCP IP parameters This will be the first virtual IP address The value in the Network field identifies to the system the network on which the addr...

Page 66: ...anonymous access If a client presents a UID that is not recognized Server for NFS can still grant that client a very limited form of access as a special nobody user This is known as anonymous access...

Page 67: ...ped on the other node 3 Restore the Quorum cluster information to that node by selecting to restore at least the system state This creates a temporary folder under the Winnt Cluster folder called Clus...

Page 68: ...54 NAS Gateway 300 User s Reference...

Page 69: ...management functions include v Sophisticated discovery of network components v Scheduled asset hardware and software inventories with persistent storage of data v Proactive problem notification and t...

Page 70: ...o the number of IBM Director Consoles that can connect into the Management Server Dependencies The IBM Director 3 1 Agent the version included in this release must be managed by an IBM Director 3 1 Ma...

Page 71: ...ng the NAS appliance preinstallation process1 The Director system name does not have to be the same as the computer name The Director system name is displayed on the IBM Director Console to identify t...

Page 72: ...s not restored and directory is where the saved data resides IBM Director Management Server cannot be running when this command is issued twgreset This command resets the Director Server system to the...

Page 73: ...S Storage Expansion Unit Model 0RU v NAS Storage Expansion Unit Model 1RU Fibre Channel Includes these new components v NAS 8 port Fibre Channel Hub Model 1RU v NAS Raid Storage Controller Model EXP v...

Page 74: ...the PFA alerts are routed to an IBM support person who responds to the customer about the alert The alerts can also be forwarded to other management packages For more information For more information...

Page 75: ...f backup batch jobs that you scheduled Backup Logs Displays a list of log files for each backup that has run Displayed Logs Displays the text contained in the log files that you can select from the Ba...

Page 76: ...and options click Start Restore 12 At the prompt confirm that you want to begin the restore Click Advanced to select advanced options see the NT Backup online help for details then click OK to begin...

Page 77: ...um number of persistent images 250 Inactive period 5 seconds Inactive period wait timeout 15 minutes Volume Settings This panel displays statistics for each volume such as total volume capacity free s...

Page 78: ...each volume in the persistent image the name of the persistent image directory is configured in the Global Settings panel Name You can name the persistent image This becomes the name of the virtual d...

Page 79: ...scheduled persistent image is created certain properties of that persistent image can be modified through the Persistent Images panel independently of other persistent images created according to the...

Page 80: ...restore the node to its original factory configuration Backing up the system drive The Disaster Recovery panel lists status information for backup operations both scheduled and immediate as well as b...

Page 81: ...Change the SubnetMask value to match the subnet mask that your network uses Change the IPAddress value to match the IP address that you want to assign to the node during the recovery operation Do not...

Page 82: ...at the time when you created the backup image used for the recovery operation Note The persistent image that was created on the system drive named System Backup by the backup process is restored by th...

Page 83: ...t images at one time These can be taken on local drives or drives on the external storage that are logically local On various panels such as the New Persistent Image Schedule panel the Keep the last f...

Page 84: ...be created due to error 0xe000102b When the cache file usage exceeds the automatic deletion threshold also configured in the PSM Volumes panel for the drive the default value is 90 percent PSM automat...

Page 85: ...wn last is restarted first so that it initially owns all of the shared data volumes Persistent Storage Manager PSM takes two actions 1 Loading 2 Mapping During loading PSM loads existing persistent im...

Page 86: ...meout value to 1200 seconds 4 Click Apply then click OK v PSM imposes a limit of 1 terabyte TB of cached data across all volumes on the NAS Gateway 300 For this reason you should ensure that the total...

Page 87: ...e system event log The event source is psman5 and the text of the error message is A persistent image could not be created due to error 0xc0000043 This message is generated because when PSM is reiniti...

Page 88: ...a power failure the UPS is designed to instantly switch your appliance to emergency battery backup power After you have installed a UPS for your appliance you can set options for its operation using...

Page 89: ...sparently share common data SANergy ensures maximum compatibility with existing and future operating systems applications and management utilities In addition to the SAN SANergy also uses a standard L...

Page 90: ...can install Norton AntiVirus Version 7 5 or later on the NAS Gateway 300 engine using standard Windows 2000 software installation procedures Depending on configuration options antivirus scanning might...

Page 91: ...ge the parameters v Monitor alarms and indications of the adapters The primary purpose of FAStT MSJ in the NAS Gateway 300 is to obtain diagnostic information about the Fibre Channel connections To us...

Page 92: ...vides a summary of the features of the ISMP and the RSA The light path diagnostics LED status that is available through the ISMP includes v Power supply failure v Insufficient power for power supply r...

Page 93: ...r end the RJ 11 socket of the internal ISMP interconnect cable to the knockout slot on the back panel of the machine until it locks into place 3 Connect one connector on the ISMP interconnect cable to...

Page 94: ...d Alacritech Alacritech 1000x1 Single Port Server and Storage Accelerated adapter and Alacritech 100x4 Quad Port Server Accelerated Adapter Each vendor offers different means of implementing teaming a...

Page 95: ...Alacritech 100x4 Quad Port Server Accelerated Adapters v One Alacritech 100x4 Quad Port Server Accelerated Adapter can have two or more of its ports teamed v Two Alacritech 100x4 Quad Port Server Acc...

Page 96: ...rds Hot Standby Failover This technique does no load balancing but does allow failover and redundancy One port is put online while the remaining ports in the team are offline If the link for the onlin...

Page 97: ...Intels Switch Fault Tolerance SFT Two adapters connected to two switches to provide network availability of a second switch and adapter if the first switch adapter or cabling fails STP must be set to...

Page 98: ...nel Link Aggregation groups must be manually configured For the Intel adapters there are two implementations of the standard Static is equivalent to Etherchannel and requires a FEC GEC 802 3ad or Inte...

Page 99: ...ion using the onboard SCSI adapter The System and Maintenance partitions are mirrored using two 36 GB hard drives to provide increased reliability and failover capability This feature provides physica...

Page 100: ...placing memory modules of the Installation Guide 3 Before rebooting the appliance attach a keyboard and display directly to the rear connectors of the product During the first IPL you will have to rea...

Page 101: ...electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the pow...

Page 102: ...or shortly return to that state 5 If no problems exist and all clustered resources are online power on the node that you shut down first in the powering off procedure Each resource for which that node...

Page 103: ...s LED flashes the appliance is in standby mode the system power supply is turned off and ac power is present If this LED is not on the power cord is not connected the power supply has failed or this L...

Page 104: ...2 extension cable to pins 2 and 3 to bypass power control If the DC Good LED comes on press Ctrl Alt Delete Watch the screen for any POST errors 2 Check the System Error log for any listed problems 3...

Page 105: ...5 Power supply 1 LED 6 Power supply 2 LED 7 Fan LED 8 Remind button 9 DASD LED 10 NMI LED 11 Service Processor Bus LED 12 Nonredundant LED 13 Temperature LED POST When you power on the NAS Gateway 30...

Page 106: ...or messages issued during POST and all system status messages from the Remote Supervisor Adapter In the event of a POST error check the System Event Error Log as it will contain the most recent errors...

Page 107: ...or code format is as follows fff ttt iii date cc text message where fff is the three digit function code that indicates the function being tested when the error occurred For example function code 089...

Page 108: ...way 300 and watch the screen 3 When the message F2 for Diagnostics appears press F2 4 Type in the appropriate password then press Enter Note To run the diagnostic programs you must start the NAS Gatew...

Page 109: ...ministrator password is set the NAS Gateway 300 prompts you for it Type in the appropriate password then press Enter 4 When the Diagnostic Programs screen appears select Utility from the top of the sc...

Page 110: ...and NAS Gateway 300 are using the same protocol v Test the Ethernet controller by running the NAS Gateway 300 diagnostic programs as described in Diagnostic programs on page 93 Gigabit Ethernet contr...

Page 111: ...oting chart in Table 10 to find solutions to the IBM Gigabit Ethernet SX Server Adapter problems that have definite symptoms Table 10 IBM Gigabit Ethernet SX Server Adapter troubleshooting chart IBM G...

Page 112: ...adapter driver 2 The network might be idle log in from a workstation 3 The adapter is not transmitting or receiving data use another adapter PRO 1000 XT Server Adapter by Intel troubleshooting chart U...

Page 113: ...the adapter and the buffered repeater or switch 3 Use another port on the buffered repeater or switch 4 Ensure that the cable is securely attached 5 Change the auto negotiation setting on the link pa...

Page 114: ...ngle Port Server and Storage Accelerated adapter problems that have definite symptoms Table 12 Alacritech 1000x1 Single Port Server and Storage Accelerated adapter troubleshooting chart Alacritech 100...

Page 115: ...o solve this problem perform one of the following solutions v Replace the existing adapter with an Alacritech 100 or 1000 Series Server Adapter or v Reconfigure the network to eliminate the routing lo...

Page 116: ...interface you want to disable TCP Offload 3 Click the Properties button Clear the box labeled Alacritech TCP Fast path driver Click OK 4 Restart the engine Firewall software does not work through the...

Page 117: ...t path driver an error message appears with the message Could not uninstall the Alacritech TCP Fast path driver component The error is 0x800F020B No corrective action is necessary Alacritech 100x4 Qua...

Page 118: ...ort Server and Storage Accelerated adapter Note that running these diagnostic tests will disrupt all ports of the adapter Use the following procedure to run diagnostic tests on this adapter 1 Open the...

Page 119: ...etween two NAS Gateway 300s Verify that the LINK OK lights for both NAS Gateway 300s are on The LINK OK light is on the operator information panel Power checkout Power problems can be difficult to tro...

Page 120: ...the original lithium battery with a heavy metal battery or a battery with heavy metal components be aware of the following environmental consideration Batteries and accumulators that contain heavy me...

Page 121: ...the adapters You must replace each adapter in the same slot from which it was removed Note You do not need to unplug the internal adapter cables 5 Locate the battery connector BH1 on the system board...

Page 122: ...ation guide that came with this appliance Note You must reinstall the air baffle assembly when you reinstall the adapter support bracket Make sure that no cable is under the adapter support bracket or...

Page 123: ...nd features in Chapter 2 of the hardware installation guide For more information on specific temperature error messages see Temperature error messages on page 150 Recovering BIOS If your BIOS has beco...

Page 124: ...on a diskette select N 10 You will be asked to select the language that you want to use Select your language 0 7 and press Enter to accept your choice You will be prompted to remove the diskette and p...

Page 125: ...e PSM recovery fails then you must use the Recovery CD ROM Set as described in this chapter Using the Recovery Enablement Diskette and Recovery CD ROM The Recovery CD ROM Set four CD ROMs labeled as R...

Page 126: ...D ROM 3 from the CD ROM drive 10 If you installed additional processor memory the BIOS configuration program will now appear a second time Click Continue on the first panel click Continue again click...

Page 127: ...area of Disk 0 and then click Create Partition b In the Create Partition wizard click Next and select Primary Partition c Click Next and select D as the drive letter d Click Next and select FAT32 as...

Page 128: ...he NAS Gateway 300 diskpart Samples This directory contains an example script for use with the DiskPart utility This script will clean disk 2 convert it to dynamic partition it and assign drive letter...

Page 129: ...Tokyo 106 Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROV...

Page 130: ...X Pentium Pentium II Xeon Itanium and Pentium III Xeon are trademarks or registered trademarks of Intel Corporation in the United States other countries or both Java and all Java based trademarks and...

Page 131: ...overage During the IBM hardware product warranty period you may call the IBM Support Center 1 800 426 7378 in the U S for hardware product assistance covered under the terms of the IBM hardware warran...

Page 132: ...d storage appliance comes with documentation that contains troubleshooting procedures and explanations of error messages The documentation that comes with your appliance also contains information abou...

Page 133: ...running support for 90 days after installation This service provides assistance for v Setting up your network attached storage appliance v Limited configuration assistance Please have the following in...

Page 134: ...120 NAS Gateway 300 User s Reference...

Page 135: ...ice beyond the warranty period Warranty upgrades in the U S include v On site service to premium on site service If your warranty provides for on site service you can upgrade to premium on site servic...

Page 136: ...122 NAS Gateway 300 User s Reference...

Page 137: ...e of symptom Table 17 Error symptoms index Symptom Located on page Beep 123 No beep 126 Diagnostic error codes 131 Error 135 POST error codes 140 Fan error messages 146 Power supply 146 Power error me...

Page 138: ...2 3 DMA page register write read failed System board 1 2 4 RAM refresh verification failed 1 DIMM 2 System board 1 3 1 First 64K RAM test failed DIMM 2 1 1 Secondary DMA register failed System board 2...

Page 139: ...size against actual 1 DIMM 2 Battery 3 3 1 Memory size mismatch occurred 1 DIMM 2 Battery 3 3 2 Critical SMBUS error occurred 1 Disconnect the engine power cord from outlet wait 30 seconds and retry...

Page 140: ...us to enable 2 Check the speaker connection 3 System board No ac power power supply ac LED is off 1 Check the power cord 2 Power supply If two are installed swap them to determine if one is defective...

Page 141: ...1 Voltage regulator module indicated by the lit VRM LED 2 Microprocessor indicated by the microprocessor LED DASD LED on The LED located next to the drive bay that the failing drive is installed in is...

Page 142: ...ing the fan LEDs 4 Examine System Error Log a System over recommended temperature v Information LED panel b DASD over recommended temperature DASD LED also on 1 Overheating hard drive 2 DASD backplane...

Page 143: ...R79 13 PCI X slot 6 internal attention LED CR78 Disabled 14 PCI X slot 6 external attention LED CR77 Disabled 15 PCI X bus C error LED CR76 16 PCI X slot 5 external attention LED CR74 Disabled 17 PCI...

Page 144: ...ly 8 Remind button Press this button to temporarily reset the LEDs on the diagnostics panel 9 DASD A hot swap hard disk drive backplane or other part of SCSI channel A has failed The amber LED next to...

Page 145: ...stem board 011 XXX 000 Failed COM1 serial port test System board 011 XXX 001 Failed COM2 serial port test System board 014 XXX 000 Failed parallel port test System board 015 XXX 001 USB interface not...

Page 146: ...2 2 Optional microprocessor 2 166 198 000 System Management Aborted Unable to communicate with ASM It might be busy Run the test again 1 Run the diagnostic test again 2 Correct other error conditions...

Page 147: ...sor Adapter communication was lost Unplug and cold boot to reset the Remote Supervisor Adapter 1 Disconnect all engine and option power cords from the engine wait 30 seconds reconnect and retry 2 Rese...

Page 148: ...board 217 198 XXX Could not establish drive parameters 1 Check cable and termination 2 SCSI backplane 3 Hard disk 217 XXX 000 Failed BIOS hard disk test Note If RAID is configured the hard disk number...

Page 149: ...Verify that Ethernet is not disabled in BIOS 2 System board 405 XXX 00N Failed Ethernet test on adapter in PCI slot n 1 Adapter in PCI slot n 2 System board 415 XXX 000 Failed Modem test No action re...

Page 150: ...orrectly in the drive v The diskette contains the necessary files to start the engine v The software program is working properly v The cable is installed correctly in the proper orientation 2 Run disk...

Page 151: ...ecurely connected and that the keyboard and mouse cables are not reversed 2 Mouse or pointing device 3 System board Memory problems Symptom Part action The amount of system memory displayed is less th...

Page 152: ...but goes blank when you start some application programs 1 Verify that v The application program is not setting a display mode higher than the capability of the monitor v You installed the necessary de...

Page 153: ...v The electrical outlet functions properly v The type of memory installed is correct v If you just installed an option remove it and restart the engine If the engine now turns on you might have instal...

Page 154: ...ace of purchase Universal Serial Bus USB port problems Symptom Part action A USB device does not work No corrective action A USB device is not required for normal functioning POST error codes Note You...

Page 155: ...System board 175 Hardware error System board 176 Computer cover or cable cover was removed without a key being used 1 Run the Configuration Setup Utility program 2 System board 177 178 Security hardwa...

Page 156: ...oller error System board 602 Invalid diskette boot record 1 Diskette 2 Diskette drive 3 Cable 4 System board 604 Diskette drive error 1 Run the Configuration Setup Utility program and Base System Diag...

Page 157: ...J34 2 Remove the ac power to the engine wait 20 seconds then reconnect the ac power Wait 30 seconds then turn on the engine System board 1601 The system is able to communicate to the system managemen...

Page 158: ...stics 3 Hard disk drive 4 SCSI backplane 5 Cable 6 System board 2400 Video controller test failure System board 2462 Video memory configuration error System board 5962 IDE CD ROM drive configuration e...

Page 159: ...ty program 2 Failing adapter 3 System board 00180300 No more memory above 1MB for PCI adapter 1 Run the Configuration Setup Utility program 2 Failing adapter 3 System board 00180400 No more memory bel...

Page 160: ...ical fan X had a failure 1 Check connections to fan X 2 Replace fan X Fan X fault level critical fan X beyond recommended RPM range 1 Check connections to fan X 2 Replace fan X Fan X outside recommend...

Page 161: ...bly b System board 2 Remove the adapters and disconnect the cables and power connectors to all internal and external devices Turn on the system If the dc good LED is lit replace the adapters and devic...

Page 162: ...stem under recommended voltage for x level warning indicated voltage supply under nominal value value for x can be 12 12 or 5 1 Check connections to the power subsystem 2 Power supply 3 Power cage ass...

Page 163: ...lane and connector J10 of system board 2 DASD backplane 3 System board Failure reading I2 C device Check devices on bus 4 System board DASD checkout Table 31 DASD checkout messages Message Action Hard...

Page 164: ...perature outside recommended operating range Ensure that the system is being correctly cooled refer to Specifications in Chapter 1 of the hardware installation guide System shutoff due to high ambient...

Page 165: ...nder recommended CPU x temperature level warning system reporting under temperature condition for CPU x Ambient temperature must be within normal operating specifications refer to Specifications in Ch...

Page 166: ...ardware and software combinations that can be encountered use the following information to assist you in problem determination If possible have this information available when requesting assistance fr...

Page 167: ...rsions and levels 6 Have the same diagnostics code version 7 Have the same configuration options set in the system 8 Have the same setup for the operation system control files Comparing the configurat...

Page 168: ...154 NAS Gateway 300 User s Reference...

Page 169: ...iguration Settings menu in Fast UTIL select Host Adapter Settings The default settings for the FAStT Host Adapter are listed in Table 36 and described in the following paragraphs Table 36 Host adapter...

Page 170: ...dvanced adapter settings Setting Options Default Execution Throttle 1 256 256 Fast Command Posting Enabled or Disabled Enabled 4 GByte Addressing Enabled or Disabled Disabled LUNs per Target 0 8 16 32...

Page 171: ...number of times the software retries a command to a port returning port down status The default is 30 retries Drivers Load RISC Code When this setting is enabled the host adapter uses the RISC firmwar...

Page 172: ...umber Enabled or Disabled Disabled Read Transfer Ready Enabled or Disabled Disabled Response Timer 0 255 0 Interrupt Delay Timer 0 255 0 Extended Control Block Enables all other extended firmware sett...

Page 173: ...ting is reserved The default is Disabled Response Timer Contains the value in 100 microsecond increments used by a timer to limit the time waiting accumulating multiple responses For example if this f...

Page 174: ...op or a loopback connector CAUTION Performing this test will disrupt data if tested in a FC loop Select Host Adapter Use this setting to select a specific FAStT Host Adapter if you have multiple FAStT...

Page 175: ...adapter into the first available slot according to its possible slot locations The priority and slot locations are shown in Table 41 To determine the location of the slots 1 Arrange the adapters in or...

Page 176: ...ded to any of the combinations in these charts that do not already list a Remote Supervisor Adapter 3 An engine can be ordered with a maximum of one adapter for tape backup either a Qlogic 2340 1 port...

Page 177: ...f the following v IBM PCI Ultra160 SCSI adapter LVD SE v Qlogic 2340 1 port Fibre Channel adapter Figure 15 PRO 1000 XT Server Adapter by Intel DATA ACT 1000 100 10 Figure 16 Alacritech 1000x1 Single...

Page 178: ...I Slot 4 64 bit PCI Slot 5 64 bit PCI Slot 6 64 bit FC RSA only options Table 43 shows the adapter placement with only an RSA option Table 43 RSA only options Configuration PCI Slot 1 32 bit PCI Slot...

Page 179: ...4 EN4 CEN RSA CEN EN4 EN4 FC EN4 EN4 CENA RSA CENA EN4 EN4 FC EN4 EN4 GB RSA GB EN4 EN4 FC EN4 CEN CEN RSA CEN CEN EN4 FC EN4 CEN CENA RSA CENA CEN EN4 FC EN4 CEN GB RSA GB CEN EN4 FC EN4 CENA CENA RS...

Page 180: ...etwork options Table 46 shows Ethernet network options with tape backup Table 46 Tape backup with Ethernet network option Configuration PCI Slot 1 32 bit PCI Slot 2 64 bit PCI Slot 3 64 bit PCI Slot 4...

Page 181: ...CENA RSA CENA CENA EN4 Tape FC TAPE EN4 CENA GB RSA CENA GB EN4 Tape FC TAPE EN4 GB GB RSA GB GB EN4 Tape FC TAPE CEN CEN CENA RSA CENA CEN CEN Tape FC TAPE CEN CEN GB RSA GB CEN CEN Tape FC TAPE CEN...

Page 182: ...168 NAS Gateway 300 User s Reference...

Page 183: ...rror xxxx mailbox1 yyyy mailbox2 zz command Hardware DMA error replace adapter 4005xxxx Yyyy00zz Mailbox command error xxxx mailbox1 yyyy mailbox2 zz command Normally indicates loop down check all cab...

Page 184: ...0xx00yy Command aborted by OS xx CD ROMB opcode yy target loop ID Not logged during normal operation F0030028 00xx00yy Port unavailable command completion error xx CD ROMB opcode yy target loop ID Che...

Page 185: ...ecksum failure F01B0000 000000xx Device marked offline after being not ready longer than port down retry count xx loop ID of device F01C0000 000000xx Bad type field in IOCB from RISC xx IOCB type F01D...

Page 186: ...odes continued Event code offset 34h More data offset 10h Description Suggested action F0230000 Xxxxyyyy Subvendor Id not match for information only xxxx actual subvendor id yyyy expected subvendor id...

Page 187: ...ing The ability of several adapters in a team to be active simultaneously with the outbound traffic load balanced across all the adapters in the team spreading tasks among adapters improves performanc...

Page 188: ...ponents fail Contrast with field replaceable unit D DASD See direct access storage device data bus A bus used to communicate data internally and externally to and from a processing unit storage and pe...

Page 189: ...tacles in the rear panel of the system unit into which a user can install an adapter Extended Industry Standard Architecture EISA The PC bus standard that extends the AT bus ISA bus to 32 bits and pro...

Page 190: ...gical unit number Internet Engineering Task Force IETF The task force of the Internet Architecture Board IAB that is responsible for solving the short term engineering needs of the Internet The IETF c...

Page 191: ...server functions Application programs that use NetBIOS need not manage the details of LAN data link control protocols network attached storage NAS A task optimized storage device directly attached to...

Page 192: ...interface server In a network a node that provides facilities to other stations examples of servers are a file server a printer server and a mail server shielded twisted pair STP A cable medium consis...

Page 193: ...etion It consists of point in time images that provide a near instant virtual copy of an entire storage volume TSM See Tivoli Storage Manager U universal serial bus USB A serial interface standard for...

Page 194: ...Windows networking A networking file system protocol for the Windows operating system 180 NAS Gateway 300 User s Reference...

Page 195: ...ger PSM 2 communication adapters 161 completing networking clustering and storage access setup 33 computer name recommendation against changing 15 16 57 configuration and administration tools 13 confi...

Page 196: ...problems 137 keyboard monitor and mouse using for setup and configuration 13 L LED diagnostics panel 90 130 Ethernet link status LINK OK LED 89 Ethernet speed 100 Mbps LED 89 Ethernet transmit receiv...

Page 197: ...problems CD ROM drive 136 diskette drive 136 intermittent 137 keyboard 137 memory 137 microprocessor 137 monitor 138 mouse 137 problems continued option 139 pointing device 137 power 139 serial port...

Page 198: ...temperature error messages 150 Terminal Services 2 9 Terminal Services and the IBM NAS Administration console 15 Terminal Services Client 13 Terminal Services installing 15 testing adapters Alacritech...

Page 199: ......

Page 200: ...Printed in U S A GA27 4321 00...

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