IBM TotalStorage NAS 300, User Reference

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Table 24. Error symptoms and suggested actions
CD-ROM drive problems
Symptom Part/action
CD-ROM drive is not
recognized.
1. Verify that:
v The primary IDE channel to which the CD-ROM drive is attached is enabled
in the Configuration/Setup Utility program.
Note: On an engine with a single IDE channel, only the primary channel can
be used.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD-ROM drive.
2. Run CD-ROM drive diagnostics.
3. CD-ROM drive.
Diskette drive problems
Symptom Part/action
Diskette drive activity LED
stays on, or the system
bypasses the diskette drive.
1. If there is a diskette in the drive, verify that:
v The diskette drive is enabled in the Configuration/Setup utility program.
v
The diskette is good and not damaged. (Try another diskette if you have
one.)
v
The diskette is inserted correctly in the drive.
v The diskette contains the necessary files to start the engine.
v The software program is working properly.
v The cable is installed correctly (in the proper orientation).
2. Run diskette drive diagnostics.
3. Cable.
4. Diskette drive.
5. System board.
Hard disk drive problems
Symptom Part/action
Not all drives are recognized
by the hard disk drive
diagnostic test (Fixed Disk
test).
1. Remove the first drive not recognized and try the hard disk drive diagnostic test
again.
2. If the remaining drives are recognized, replace the drive you removed with a
new one.
System stops responding
during hard disk drive
diagnostic test.
1. Remove the hard disk drive being tested when the engine stopped responding
and try the diagnostic test again.
2. If the hard disk drive diagnostic test runs successfully, replace the drive you
removed with a new one.
General problems
Symptom Part/action
Problems such as broken
cover locks or indicator LEDs
not working Broken part
Intermittent problems
Symptom Part/action
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NAS Gateway 300 User’s Reference