IBM ServeRAID-4 Ultra160 Series, User Reference

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Chapter 19. Getting help, service, and information
If you need help, service, technical assistance, or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist
you.
For example, IBM maintains pages on the World Wide Web where you can get
information about IBM products and services, find the latest technical information,
and download device drivers and updates. Some of these pages are:
http://www.ibm.com
Main IBM home page
http://www.ibm.com/pc
IBM Personal Computing
http://www.ibm.com/pc/support
IBM Personal Computing Support
http://www.ibm.com/pc/us/ibmpc
IBM Commercial Desktop PCs (U.S.)
http://www.ibm.com/pc/us/intellistation
IBM IntelliStation
®
Workstations (U.S.)
http://www.ibm.com/pc/us/accessories
Options by IBM (U.S.)
http://www.ibm.com/pc/us/eserver/xseries
IBM xSeries systems (U.S.)
http://www.ibm.com/pc/us/server/sguide
IBM ServerGuide (U.S.)
http://www.ibm.com/software/os/warp-server
IBM OS/2 Warp
®
Server
http://www.ibm.com/pc/techconnect
IBM TechConnect
®
You can select a country-specific Web site from these pages.
You might also want to visit the Web pages of other companies for information
about other operating systems, software, and accessories. The following are some
other Web sites you might find helpful:
http://www.lotus.com
http://www.sco.com
http://www.tivoli.com/
http://www.adaptec.com
http://www.microsoft.com/
http://www.apcc.com
http://www.novell.com/
http://www.norton.com
Help is also available from bulletin boards and online services, as well as by fax
and telephone. This section provides information about these sources.
Services available and telephone numbers listed are subject to change without
notice.
Service support
With the original purchase of an IBM hardware product, you have access to
extensive support coverage. During the IBM hardware product warranty period, you
may call the IBM Personal Computer HelpCenter
®
(1-800-772-2227 in the U.S.) for
hardware product assistance covered under the terms of the IBM hardware
warranty. See “Getting help by telephone” on page 162 for HelpCenter telephone
numbers in other countries.
The following services are available during the warranty period:
v
Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
© Copyright IBM Corp. 2001
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