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IBM eServer 370 xSeries, User Reference Manual

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Chapter 7. Getting help, service, and information

171

Summary of Contents for eServer 370 xSeries

Page 1: ...User s Reference xSeries 370...

Page 2: ......

Page 3: ...IBM xSeries 370 User s Reference...

Page 4: ...t warranties and notices on page 173 First Edition March 2001 Copyright International Business Machines Corporation 2001 All rights reserved Note to U S Government Users Documentation related to restr...

Page 5: ...8 Electrical outlets and cable lengths 18 Chapter 3 Configuring your server 19 Accessing server programs 19 Configuration overview 19 The Configuration Setup Utility program 20 Using the Configuration...

Page 6: ...ns 69 Adapter considerations 70 Configuring adapters 71 Installing a hot plug PCI adapter 71 Installing a non hot plug PCI adapter 76 Verifying compatibility between network adapters and device driver...

Page 7: ...descriptions 129 POST beep code table 131 POST error codes and messages 131 System monitoring messages 146 Troubleshooting 148 SCSI messages 154 Resolving configuration conflicts 155 Changing the sof...

Page 8: ...ms 175 Part 2 Worldwide Country Unique Terms 177 Notices 182 Edition Notice 183 Processing date data 184 Trademarks 184 Important notes 185 Electronic emission notices 185 Industry Canada Class A emis...

Page 9: ...s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Lees voordat u dit product installeert eerst de v...

Page 10: ...is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the i...

Page 11: ...odule containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do n...

Page 12: ...e are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some lase...

Page 13: ...on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all p...

Page 14: ...where others can handle and possibly damage the device While the device is still in its static protective package touch it to an unpainted metal part of the system unit for at least two seconds This d...

Page 15: ...uded in this chapter Chapter 5 Board and adapter components identifies the components on the boards and adapters that come with your server and contains information about the jumper locations Chapter...

Page 16: ...ons that can be potentially hazardous to you A caution notice is placed just before a description of a potentially hazardous procedure step or situation Danger These notices indicate situations that c...

Page 17: ...xible expansion capabilities for the future Your server comes with a three year limited warranty and IBM Server Start Up Support You can obtain up to date information about your xSeries 370 and other...

Page 18: ...agement PCI adapter upgrades when available Diagnostics upgrades when available Memory upgrades when available POST BIOS upgrades when available to update electrically erasable programmable read only...

Page 19: ...guration 1700 Btu hr Maximum configuration 7000 Btu hr Safety standards UL 1950 Third Edition CSA C22 2 No 950 95 EN 60950 and countries deviations IEC 950 NOM 019 Table 2 Acoustical noise emission va...

Page 20: ...ou can configure system management events such as power on self test POST loader and operating system timeouts or critical temperature voltage and tamper alerts The Advanced System Management PCI adap...

Page 21: ...ment monitoring via Intra Integrated Circuit I2C bus Availability features Advanced Desktop Management Interface DMI features Automatic error retry recovery Automatic server restart Automatic restart...

Page 22: ...nostics Processor serial number access Standard cables present detection Standby voltage for system management features and monitoring System error logging POST and Advanced System Management PCI Adap...

Page 23: ...sage on the front panel and enable the system error light to flash slowly Clear to clear the message from the front panel and enable the system error light to stop flashing 3 Enter button Press this b...

Page 24: ...ally a fire hazard and a shock hazard under certain conditions To avoid these hazards adhere to the instructions in the following statements 1 If you are connecting to a 100 127 V ac power source conn...

Page 25: ...server and places the server in standby mode This feature can be used if the operating system hangs Note After turning off the server wait at least five seconds before pressing the Power Control butt...

Page 26: ...on when a system error occurs Information about the condition displays on the information message panel 3 SCSI hard disk drive in use light This green light is on when there is activity on a hard dis...

Page 27: ...tall the Advanced System Management PCI adapter token ring option 2 External SCSI device connector External SCSI devices attach here The knockout for a second external SCSI connector is not used 3 Ser...

Page 28: ...1 or 2 A hot plug keyboard and mouse option can be cabled or uncabled from the USB connectors without error or loss of service Review your operating system documentation to determine whether your oper...

Page 29: ...upplies your server comes with three 220 V ac power cords and three 110 V ac power cords U S only Be sure to select the appropriate power cord voltage for your server environment All three power cords...

Page 30: ...on the World Wide Web The following illustration shows the power supplies in your server Your server might differ slightly from this illustration 1 Power supplies See Replacing a hot swap power supply...

Page 31: ...se countries and regions 13F9940 Argentina Australia China PRC New Zealand Papua New Guinea Paraguay Uruguay Western Samoa 13F9979 Afghanistan Algeria Andorra Angola Austria Belgium Benin Bulgaria Bur...

Page 32: ...16 xSeries 370 User s Reference...

Page 33: ...touch on the keyboard and your hands and fingers relaxed You can change the angle of the keyboard for maximum comfort by adjusting the position of the keyboard feet Viewing Distance Lower Back Suppor...

Page 34: ...e Place the server and monitor so that nothing blocks the air vents In a rack enclosure be sure to maintain a minimum clearance of 203 2 mm 8 in between the rear of the chassis and the surface of the...

Page 35: ...ess F2 when the prompt Press F2 for Diagnostics appears For information on running the diagnostics programs see Diagnostic programs on page 119 To access the utility programs in the System Partition p...

Page 36: ...ver components See Changing jumper settings on page 111 and I O function card jumpers on page 104 3 Set jumpers or switches on the device See the device installation instructions 4 Install the device...

Page 37: ...appears For information on the menu see Using the Configuration Setup Utility main menu Note If you enter the power on password and an administrator supervisor level password is also set a limited ver...

Page 38: ...he PCI Slot Device Information choice 5 To exit from the Configuration Setup Utility main menu select Exit Setup If you made any changes and did not save them with the Save Settings choice the system...

Page 39: ...erial ports or parallel port 1 Select Devices and I O Ports 2 Select a device or port use the Left Arrow or Right Arrow key to advance through the settings The Devices and I O Ports choice appears onl...

Page 40: ...p Utility main menu After you set a power on or administrator password you must enter the password when you turn on the server The passwords do not appear on the screen as you type them Type of Passwo...

Page 41: ...menu When a power on password is set you must enter a password each time that you start the system When a power on password is set POST does not complete until you enter the password If you forget the...

Page 42: ...a field must be set to On for the system to support locally or remotely scheduled system shutdowns or restarts in unattended start mode Using the administrator password menu The administrator password...

Page 43: ...en set you must enter the administrator password when you run the flash update program Start options Start options take effect when you start your server You can select keyboard operating characterist...

Page 44: ...Up Arrow or Down Arrow key to highlight the Processor Serial Number Access choice Use the Left Arrow or Right Arrow key to select Enabled Enabling the processor serial number access feature changes t...

Page 45: ...or Right Arrow key to select from the list of available choices An asterisk indicates that more than one device shares a slot After making changes you can select Save Settings to save the selected cha...

Page 46: ...settings Select this choice to manually enable a processor slot If you replaced a defective processor you must manually enable the processor slot in the Configuration Setup Utility program In this cas...

Page 47: ...te the changes and restore the previous settings Load default settings If you make configuration changes and then decide that you want to use default values instead select Load Default Settings to can...

Page 48: ...install If a hardware configuration error is detected a configuration error message appears after the server completes POST and before the operating system is loaded You can bypass the error by pressi...

Page 49: ...by the application program or the device driver You can use the Configuration Setup Utility program to change addresses If a device driver is causing a memory address conflict refer to your operating...

Page 50: ...e startable device parameters Before you can make updates you must know the ID of the device whose parameters you want to configure SCSI Device Configuration Select this choice to configure SCSI devic...

Page 51: ...up After the drive that you want to view or format spins up press Ctrl A Unexpected SCSI Command Failure Target SCSI ID 4 SCSI CDB Sent 3 E 7 2 Host Adapter Status h No host adapter error Target Stat...

Page 52: ...n a hard disk drive attached to the PCI RAID adapter 1 If the hard disk is working make a backup copy of all the files and programs on the hard disk drive 2 Select Format Disk then follow the instruct...

Page 53: ...nd hard disk drives without turning off the server provided that your server contains hardware and an operating system that support the installation or removal of these components These components are...

Page 54: ...documentation for additional information Back up all important data before you make changes to disk drives Have a small flat blade screwdriver available System reliability considerations To help ensu...

Page 55: ...de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Lees voordat u dit product installeert eerst...

Page 56: ...is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the...

Page 57: ...ining a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or...

Page 58: ...are no serviceable parts inside the device Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser...

Page 59: ...32 kg 70 5 lbs 55 kg 121 2 lbs Handling static sensitive devices Attention Static electricity can damage electronic devices and your system To avoid damage keep static sensitive devices in their stati...

Page 60: ...tricity Working inside a server with power on Your server is designed to operate safely while powered on with the top cover removed The server is designed to protect you and the server Follow these gu...

Page 61: ...O board Several features such as the Wake on LAN feature are built into the server I O board To enable the Wake on LAN feature you must install the appropriate software and hardware in your server For...

Page 62: ...board Processor daughterboard The processor daughterboard houses the server processors and is connected to the processor controller board Your server supports two processor daughterboards Each process...

Page 63: ...connectors for the 10 100 Mbps Ethernet port dual serial port Advanced System Management Interconnect bus Personal Computer Memory Card International Association PCMCIA token ring and the I O functio...

Page 64: ...n page 50 then go to Replacing a hot swap fan on page 88 Replacing an I O fan continue with Removing the top cover on page 49 then go to Replacing a hot swap fan on page 88 Installing or removing an o...

Page 65: ...cover 1 Read Safety information on page 39 through Handling static sensitive devices on page 43 2 Unless you are installing or removing a hot swap or hot plug component run the shutdown procedure for...

Page 66: ...eps in this procedure To remove the front bezel 1 Read Safety information on page 39 2 Press on the tabs at the top edge of the bezel 1 3 Pivot the top of the bezel slightly away from the server and r...

Page 67: ...cessor fans to see which one is lit 3 Run the shutdown procedure for the operating system Turn off the server and peripheral devices and disconnect all external cables and power cords see Preparing to...

Page 68: ...ns the ninth DIMM that you install and so on 4 Cache line interleaving can occur only if two memory boards are installed in the server This process allows the two memory boards to share a common addre...

Page 69: ...rt the registered mode of operation 2 Install DIMMs with a maximum height of 4 32 cm 1 7 inches 3 Your server comes with one standard preinstalled memory board A and one or more DIMMs installed on thi...

Page 70: ...the memory access panel on page 51 3 If you are not installing an optional memory board continue with step 4 If you are installing an optional memory board touch the static protective package contain...

Page 71: ...a Insert the memory board into the guides and gently press the memory board into the connector When you install the memory board in the server be sure that it is correctly seated in the connector bef...

Page 72: ...ss menu choice in the Advanced Setup menu of the Configuration Setup Utility program The default value is Disabled change this value to Enabled as described in Processor serial number access on page 2...

Page 73: ...sor slot in the Configuration Setup Utility program In this case the system does not automatically access the Configuration Setup Utility program to enable the processor slot See Processor settings on...

Page 74: ...options on page 48 then remove the front bezel see Removing the front bezel on page 50 3 Remove the three processor fans a Pull the fastener 1 in the top center of the fan housing 2 This places the fa...

Page 75: ...sing assembly by the latches 7 Grasp the bottom sides of the processor housing assembly Lift and slide the assembly out of the server until it stops approximately 228 6 mm 9 in then lift the assembly...

Page 76: ...e a processor 1 Read Safety information on page 39 through Handling static sensitive devices on page 43 2 Turn the four plastic fasteners 2 on the processor cage cover 1 until they are in the unlocked...

Page 77: ...the system serviced c Remove the defective processor See LED card processor and DIMM LEDs on page 157 for processor status information Note The LED card is not a user removable component If the LED ca...

Page 78: ...2 Turn the four plastic fasteners on the processor cage cover until they are in the locked position one quarter turn You may use a flat blade screwdriver or a coin Attention Do not lift the processor...

Page 79: ...card 4 Optional processor 5 Processor cage 6 Processor daughterboard spacers not present if processor daughterboard is present 7 Processor daughterboard 8 Processor housing assembly latches 9 Fan guar...

Page 80: ...guard off the processor housing assembly c Rotate the fan guard away from the processors d Slide the fan guard toward the processors to remove the tabs on the bottom of the fan guard from the slots D...

Page 81: ...re that the processor has the same orientation as the original A1 processor c Insert the processor 6 into the guides and gently press the processor into the connector When the processor is correctly i...

Page 82: ...daughterboard extraction tool under and against the processor daughterboard as shown in the area marked Use extraction tool here 6 Press the processor daughterboard extraction tool downward to pivot a...

Page 83: ...ocessor housing assembly as described in Reinstalling the processor housing assembly Reinstalling the processor housing assembly To reinstall the processor housing assembly Attention To avoid injury d...

Page 84: ...off and restarting the system These slots are called hot pluggable PCI slots They are also referred to as hot plug PCI slots A PCI adapter comes with built in identification and configuration specifi...

Page 85: ...plug power LED for PCI slot green solid on PCI slot LED descriptions Each PCI slot has two lights associated with it one Attention Fail light and one Power On light Power On Light This light is on whe...

Page 86: ...rs and installation requirements go to http www ibm com pc us compat on the World Wide Web If you install a RAID adapter configure the adapter using the RAID adapter documentation The I O function car...

Page 87: ...h the server configuration information This usually results in automatic configuration of a PCI device From the Configuration Setup Utility program you can select available resources for the adapter t...

Page 88: ...tem is configured to support this function For complete details about installing or removing a hot swap or hot plug component see the information provided in this chapter The blue color on components...

Page 89: ...ntion If the server is on do not leave the top cover off for more than 30 minutes at a time 3 Determine which expansion slot you will use for the adapter Note Check the instructions that come with the...

Page 90: ...of the system and ensures proper cooling of system components 6 If you are installing a full length adapter open the adapter retention cover 4 a Press outward on the adapter retention assembly where...

Page 91: ...might cause damage to server components or the adapter b Press the adapter firmly into the expansion slot c If you are installing a full length adapter close the adapter retention cover 4 d Lower the...

Page 92: ...e 48 then remove the top cover see Removing the top cover on page 49 3 Determine which expansion slot you will use for the adapter Note Check the instructions that come with the adapter for any requir...

Page 93: ...y information on page 39 through Working inside a server with power on on page 44 2 Disconnect the internal SCSI cable 1 from internal SCSI port B 2 on the I O function card 3 Change the setting of th...

Page 94: ...t 10 11 or 12 6 Connect the internal SCSI port B end of the SCSI cable to the appropriate channel on the ServeRAID adapter 3 Refer to your ServeRAID adapter option documentation for instructions on in...

Page 95: ...turning off the server when the drive is connected to a ServeRAID adapter Therefore you can continue to operate your system while a hard disk drive is removed or installed These drives are known as h...

Page 96: ...integrated SCSI controller on the I O function card SCSI IDs Each SCSI device that is connected to an individual integrated SCSI controller needs a unique identification ID so that the controller can...

Page 97: ...o bring the drives online Refer to your ServeRAID adapter option documentation for instructions on installing a ServeRAID adapter 2 You do not have to turn off the server to remove a drive from a hot...

Page 98: ...nger into the depression at the left side of the filler panel and pulling it away from the server Note If you are installing a slim high drive you must separate the slim filler bezel from the tray and...

Page 99: ...rify that the hard disk drives are operating properly See Identifying problems through status indicators on page 155 for details Note If your server has a ServeRAID adapter installed refer to the Serv...

Page 100: ...all three power cords of the same voltage to the power supplies the three power supplies support redundancy and hot swap capability For servers with redundant power the loss of a single power supply w...

Page 101: ...label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem...

Page 102: ...ly and the electrical outlet and if necessary remove the power supply cord from the strain relief bracket b If a strain relief bracket is attached to the power supply remove the screw on the back of t...

Page 103: ...ition d Reconnect the power cord to the power supply and the electrical outlet if removed e Remove the new strain relief bracket from its package and install it on the power supply cord Note If a new...

Page 104: ...ooling capability 4 The top cover is in place during normal operation If the server is on do not leave the top cover off for more than 30 minutes at a time To replace a hot swap fan To replace a proce...

Page 105: ...emoving the top cover on page 49 4 Pull up the fastener 1 in the center of the fan 2 This places the fastener in the unlocked position 5 Lift the fan out of the server 6 Insert the replacement fan in...

Page 106: ...ration If the server is on do not leave the top cover off for more than 30 minutes at a time 2 If necessary see Input output connectors and expansion slots on page 11 for connector locations To instal...

Page 107: ...nnecting to a 200 240 V ac power source and the branch circuit breaker rating is 1 13 amps or less connect each power cord to a separate branch circuit 2 14 amps to 19 amps do not connect more than tw...

Page 108: ...Insert the bottom tabs of the bezel in the matching slots in the server chassis 2 Press in the tab on the bezel then pivot the top of the bezel until the latches 1 snap into place This places the beze...

Page 109: ...Series 370 server comes with at least one processor installed on the standard processor daughterboard If you have installed one or more additional processors your server can now operate as an SMP serv...

Page 110: ...e cable see the following ANSI SCSI Standards X3 131 1986 SCSI X3 131 1994 SCSI 2 X3T10 1071D X3T10 1142D Ultra 2 SCSI X3 302 1998 Ultra 2 SCSI Adhering to these standards ensures that your server ope...

Page 111: ...ns of the connectors These ports are used to communicate with printers plotters external modems scanners and auxiliary terminals You can also use these ports to transfer data between computers Serial...

Page 112: ...port usually is used to communicate with printers and transfers data one byte at a time using DMA The parallel port has a 25 pin female D shell connector on the back of your server See Input output c...

Page 113: ...s 1152 864 pels with up to 16 000 000 colors 1280 1024 pels with up to 64 000 colors 1600 1200 pels with up to 64 000 colors Table 9 Video port pin number assignments Pin Signal 1 Red 2 Green or monoc...

Page 114: ...of SCSI devices such as drives or printers Table 11 shows the pin number assignments for the 68 pin SCSI connectors Table 11 68 Pin SCSI port pin number assignments Pin Signal Pin Signal 1 DB12 35 DB1...

Page 115: ...nnectors Table 12 USB connector pin number assignments Pin Signal 1 VCC 2 Data 3 Data 4 Ground Advanced System Management PCI adapter 10 100 Mbps Ethernet port The Advanced System Management PCI adapt...

Page 116: ...d System Management PCI adapter You can obtain a listing of compatible modems and related information by accessing the following address http www ibm com pc us compat on the World Wide Web Advanced Sy...

Page 117: ...dapter identifies the components 1 10 100 Mbps Ethernet port connector J8 2 Dual serial port connector J11 3 Advanced System Management Interconnect formerly RS 485 bus connector J16 4 External power...

Page 118: ...D 33 MHz 11 Hot plug external attention fail LED for PCI slot green blink attention amber defective PCI adapter 12 Hot plug internal attention fail LED for PCI slot green blink attention amber defect...

Page 119: ...J14 11 Clear CMOS register contents jumper J15 12 Video port connector note 1 13 Parallel port connector 14 Serial port A connector 15 Serial port B connector 16 Keyboard connector note 2 17 Mouse con...

Page 120: ...r back to the default position after the password is overridden Changing the position of this jumper does not affect the administrator password check if an administrator password is set 11 J15 Clear C...

Page 121: ...fferent depending on the hardware that comes with your server 16 1 1 Midplane connector 2 DIMM connectors J1 J16 See LED card processor and DIMM LEDs on page 157 for details about the DIMM error LEDs...

Page 122: ...same slot on each memory board for example J1 J1 J5 J5 J9 J9 and so on 5 The connector identifiers located on both the standard A and the optional B memory boards are J1 J16 To distinguish the two mem...

Page 123: ...ation 1 Midplane connector 2 Processor cage release latches four 3 Processor daughterboard slot B connector secondary slot 4 Cache coherency filter card connectors 5 Processor core frequency selection...

Page 124: ...urity feature you must change the setting of the Processor Serial Number menu choice in the Advanced Setup menu of the Configuration Setup Utility program The default value is Disabled change this val...

Page 125: ...ard is shown in the following illustration Your server supports two processor daughterboards 1 4 1 Processor or processor terminator card connectors A1 A4 or B1 B4 2 Processor controller board connect...

Page 126: ...s 1 Media power connector 2 Wide 16 bit SCSI connector 3 SCSI hot swap drive connectors on opposite side of backplane Additional server boards For details about other server boards for example the pow...

Page 127: ...Two pin jumper blocks To change a three pin jumper block continue with Three Pin jumper blocks on page 112 Two pin jumper blocks Two pin jumper blocks are located on the processor controller board Cov...

Page 128: ...r the center pin and either of the other two pins The following illustration identifies pins 1 2 and 3 on the three pin jumper blocks that are described in this chapter 1 2 3 To change the jumper sett...

Page 129: ...g out the fastener on the bracket e Carefully grasp the I O function card by its top edge and pull the I O function card out of the server f Place the I O function card connector side up on a flat sta...

Page 130: ...ou install the I O function card in the server be sure that it is completely and correctly seated Incomplete insertion might cause damage to server components e Reinstall the I O function card retenti...

Page 131: ...ogram contains several server diagnostic programs These diagnostic programs are stored on electrically erasable programmable read only memory EEPROM These programs are the primary method of testing th...

Page 132: ...mation provided with your server to determine the cause of the problem and the action to take Flash the latest levels of BIOS service processor diagnostics and RAID code You can download this code at...

Page 133: ...ngle beep sounds and the first screen of your operating system or application program appears If POST detects a problem more than one beep sounds or an error message appears on your screen Note A sing...

Page 134: ...rts under Troubleshooting on page 148 list symptoms of problems for example a symptom might be The mouse or pointing device does not work along with steps to correct the problems POST error log The PO...

Page 135: ...ndex from which you can select different categories Pressing Esc closes the Help window and returns to running the diagnostic programs Notes 1 To run the diagnostic programs you must start the server...

Page 136: ...nfiguration memory contents interrupt request IRQ use direct memory access DMA use device drivers and so on by selecting Hardware Info from the top of the screen 6 When you are finished running the te...

Page 137: ...een 2 Select View Test Log from the list that appears then follow the instructions on the screen Diagnostic error message tables Error messages indicate that a problem exists they are not intended to...

Page 138: ...on on the text message follows Text messages The text message format is Function Name Result test specific string where Function Name is the name of the function being tested when the error occurred T...

Page 139: ...sult Test specific string Failed Built in parallel port on I O function card Action Have the system serviced Function USB port interface messages 015 Result Test specific string Failed I O function ca...

Page 140: ...ction Have the system serviced Function power supply messages 075 Result Test specific string Failed Voltage sensed by the system is out of range Action Have the system serviced Function processor err...

Page 141: ...emperature sensed on processor daughterboard is out of range Action If one of the fans has failed replace the fan If the problem persists have the system serviced Function status display messages 180...

Page 142: ...d Action Have the system serviced Function hard disk drive messages 217 Result Test specific string Failed BIOS bay 1 Action Have the system serviced Failed BIOS bay 2 Action Have the system serviced...

Page 143: ...ning Test setup error Processor not installed in socket number xx or BIOS setup problem Where xx represents a processor socket Action 1 Verify that the processor is installed and seated correctly 2 If...

Page 144: ...e cache See Advanced setup on page 28 If the problem persists have the system serviced Failed Test setup error Damaged DMI BIOS Information in BIOS is not as expected Action Update the BIOS See Chapte...

Page 145: ...er your server successfully completes POST that is after the System POST Complete OK light on the information panel is illuminated then POST has no configuration or functional errors to report One bee...

Page 146: ...ideo I O adapter ROM is not readable or the video subsystem is defective If you hear this beep combination twice both the I O function card and an optional video adapter have failed the test This beep...

Page 147: ...Serial port test has failed Parallel port test has failed Math coprocessor test has failed Comparison of CMOS memory size against actual has failed Action Have the system serviced 1 2 4 1 3 1 1 3 2 3...

Page 148: ...an start the server without the adapters installed reinstall each adapter one at a time and retest after each is reinstalled When an adapter fails replace it If you cannot isolate and correct the prob...

Page 149: ...essage first 2 If you have installed or removed memory run the Configuration Setup Utility program then exit saving the new configuration settings For information on using the Configuration Setup Util...

Page 150: ...e additional information on the error If the problem persists have the system serviced 189 An attempt has been made to access the server with invalid passwords After three incorrect attempts the serve...

Page 151: ...ce the processor daughterboard see Installing or replacing a processor daughterboard on page 62 If the processor daughterboard tests do not fail have the system serviced Review the error logs in the C...

Page 152: ...component that failed but you must have your system serviced If the error message remains have the keyboard cable and system serviced 602 The diskette has an invalid startup boot record Action 1 Verif...

Page 153: ...for additional testing information If the POST error message reappears have the system serviced 1162 The serial port configuration conflicts with another device in the system Action 1 Make sure the IR...

Page 154: ...rviced 1800 A PCI adapter has requested a hardware interrupt that is not available Action 1 Make sure that the resource settings for the PCI adapter and all other adapters are set correctly in the Con...

Page 155: ...f all memory addresses are being used you might need to remove an adapter to make memory address space available to the PCI adapter For information on removing adapters see Working with adapters on pa...

Page 156: ...rectly have the system serviced 2462 A video memory configuration error occurred Action 1 Make sure that the monitor cables are correctly and securely connected to the server 2 If the problem persists...

Page 157: ...0195B04 Processor B04 is not functioning Action Replace the processor If the problem persists have the system serviced 000197A01 Processor A01 failed the built in self test Action Replace the processo...

Page 158: ...cessor B01 Action Update the system BIOS to a level that supports the processors installed in the server See Chapter 7 Getting help service and information on page 163 for information on obtaining upd...

Page 159: ...m BIOS to a level that supports the processors installed in the server See Chapter 7 Getting help service and information on page 163 for information on obtaining updates from the World Wide Web If th...

Page 160: ...supports the processors installed in the server See Chapter 7 Getting help service and information on page 163 for information on obtaining updates from the World Wide Web 01298A03 No update data for...

Page 161: ...tion Update the system BIOS to a level that supports the processors installed in the server See Chapter 7 Getting help service and information on page 163 for information on obtaining updates from the...

Page 162: ...view the error logs in the Configuration Setup Utility program for information on the error 01 Post Warn Errors were detected in POST that allow the system to complete POST for example a memory sizing...

Page 163: ...or the circuit board that contains the VRM 80 Over Temp A monitored temperature is above the normal range Action 1 Make sure all four fans are functioning properly and air intakes are clear 2 Make su...

Page 164: ...in this section to find solutions to problems that have definite symptoms Do the following before using the troubleshooting charts 1 Check to make sure that all cables and cords are securely connected...

Page 165: ...ve If there is a diskette in the drive verify that 1 The diskette is good and not damaged Try another diskette if you have one 2 The diskette is inserted correctly label up and metal shutter end first...

Page 166: ...works when you turn on the system but goes blank when you start some application programs Verify that the primary monitor cable is connected to the video port Be sure that you installed the necessary...

Page 167: ...Verify that 1 The memory modules and memory boards are seated properly 2 You have installed the correct type of memory see Installing DIMMs and memory boards on page 52 3 If you changed the memory yo...

Page 168: ...ess 2 The parallel port adapter if you installed one is seated properly If the items above are correct have the system serviced Serial port problems Action The number of serial ports displayed is less...

Page 169: ...n on SCSI termination 3 Any external SCSI option is turned on You must turn on an external SCSI option before turning on the server For more information see your SCSI and expansion enclosure documenta...

Page 170: ...lity For more information see the documentation that comes with the SCSISelect Utility SCSI messages Description All One or more of the following might be causing the problem A failing SCSI device ada...

Page 171: ...lity main menu on page 21 Changing the hardware configuration setup An alternative way to resolve memory address conflicts is to change the address of the conflicting hardware option Identifying probl...

Page 172: ...s on all the power supplies are off Action Press the power control button to start the server 2 The power supply has failed the dc power LED on at least one of the power supplies is off Action Replace...

Page 173: ...ty see step 6 on page 61 and the following table 3 To verify which DIMM is faulty see the following table 4 Reinstall the processor housing assembly see Reinstalling the processor housing assembly on...

Page 174: ...stem Management PCI adapter LEDs The following table describes the LEDs on the Advanced System Management PCI adapter Note See Advanced System Management PCI adapter component locations on page 101 fo...

Page 175: ...n on battery disposal If you replace the original lithium battery with a heavy metal battery or a battery with heavy metal components be aware of the following environmental consideration Batteries an...

Page 176: ...d before you remove it See I O function card component locations on page 103 for the connector locations on the I O function card c Remove the two screws 4 located on the metal connector plate inside...

Page 177: ...the I O function card a Refer to the illustration in step 2a on page 160 while you perform the steps in this procedure b Carefully grasp the I O function card by its top edge and insert the tabs on th...

Page 178: ...fter you plug the power cord of your server into an electrical outlet for the Power Control button to become active 8 Start the Configuration Setup Utility program and reset configuration parameters a...

Page 179: ...www ibm com pc us ibmpc IBM Commercial Desktop PCs U S http www ibm com pc us intellistation IBM IntelliStation Workstations U S http www ibm com pc us accessories Options by IBM U S http www ibm com...

Page 180: ...llowing services are available during the warranty period Problem determination Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action i...

Page 181: ...documentation that contains troubleshooting procedures and explanations of error messages The documentation that comes with your computer also contains information about the diagnostic tests you can p...

Page 182: ...fic Web site from these pages Using electronic support services If you have a modem you can get help from several popular services Online information services provide assistance through question and a...

Page 183: ...n by telephone through the IBM PC HelpCenter Please have the following information ready when you call Machine Type and Model Serial numbers of your computer monitor and other components or your proof...

Page 184: ...Service When you register with the International Warranty Service Office you will receive an International Warranty Service Certificate that is honored virtually worldwide wherever IBM or IBM reseller...

Page 185: ...t line In the U S if you prefer to obtain technical support on a pay as you go basis you can use the 900 number support line The 900 number support line provides support for IBM PC products that are o...

Page 186: ...pgrades in the U S include Carry in service to on site service If your warranty provides carry in repair service you can upgrade to on site repair service either standard or premium The standard upgra...

Page 187: ...e for purchase from IBM For a list of publications available in your country In the U S Canada and Puerto Rico call 1 800 879 2755 In other countries contact your IBM reseller or IBM marketing represe...

Page 188: ...172 xSeries 370 User s Reference...

Page 189: ...wise the following warranties apply only in the country where you acquire the Machine Nothing in this Statement of Warranty affects any statutory rights of consumers that cannot be waived or limited b...

Page 190: ...r reseller will inform you of the available types of service for a Machine based on its country of installation IBM may repair the failing Machine or exchange it at its discretion When warranty servic...

Page 191: ...LOST PROFITS OR SAVINGS EVEN IF IBM ITS SUPPLIERS OR YOUR RESELLER IS INFORMED OF THEIR POSSIBILITY SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES...

Page 192: ...ovided for a Machine under warranty such as assistance via telephone with how to questions and those regarding Machine set up and installation will be provided WITHOUT WARRANTIES OF ANY KIND Warranty...

Page 193: ...lies to IBM s suppliers and your reseller It is the maximum for which IBM its suppliers and your reseller are collectively responsible UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING 1 T...

Page 194: ...in warranty service for that Machine in any of those countries from either 1 an IBM reseller approved to perform warranty service or 2 from IBM If you purchased an IBM Personal Computer Machine in Alb...

Page 195: ...claim Applicability of suppliers and resellers unchanged The following paragraph is added at the end of this Section IBM s entire liability and your sole remedy whether in contract or in tort in resp...

Page 196: ...warranty relates to right to sell quiet possession or clear title or the goods are of a kind ordinarily acquired for personal domestic or household use or consumption then none of the limitations in t...

Page 197: ...om IBM IBM is liable for no more than items 1 and 2 unchanged GERMANY The IBM Warranty for Machines The following replaces the first sentence of the first paragraph of this Section The warranty for an...

Page 198: ...ted to the charge paid by you for the individual Machine that is the subject of your claim from IBM TURKIYE Production Status The following replaces this Section IBM fulfils customer orders for IBM Ma...

Page 199: ...RANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not appl...

Page 200: ...foregoing is a Year 2000 Readiness Disclosure Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both The following terms are trademarks of...

Page 201: ...he FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can ra...

Page 202: ...to Customers This apparatus is approved under approval number NS G 1234 J 100003 for indirect connection to public telecommunication systems in the United Kingdom European community directive conform...

Page 203: ...access feature 28 RAID adapter installation requirements 70 address continued registering your server 1 server product information 1 supported processor speeds 56 USB 99 adjusting chair 17 controls 1...

Page 204: ...d override jumper J14 103 104 BIOS basic input output system continued SCSI B detect jumper J19 77 103 104 updates 148 blank screen 150 blocks jumper three pin 112 blocks jumper two pin 111 boot See s...

Page 205: ...PCI devices 68 changing hardware 155 configuration continued changing software 155 Configuration Setup Utility program 21 conflicts 32 155 default settings load default settings 31 device change 133 E...

Page 206: ...r 15 cover installing 90 removing 49 customer assistance error messages 117 D damaged system DASD direct access storage device backplane 80 date and time 23 date data processing 184 date setting 23 dc...

Page 207: ...ers 81 SCSI 79 80 81 SCSI ID assignments 80 sizes 79 status indicators 8 158 drive continued types 79 drivers device for network adapters 76 installing 4 options 93 software conflicts 33 viewing 120 d...

Page 208: ...connector 11 94 SCSI device IDs 94 views 11 79 F failed hard disk drive 81 fan hot swap 88 problems 151 replacing 88 fatigue 17 fax getting information by 166 FCC Class A notice 185 features administ...

Page 209: ...ment dual serial 100 Advanced System Management PCI adapter 10 100 Mbps Ethernet 99 I O ports continued Advanced System ManagementInterconnect bus 100 assignments changing 23 auxiliary device 97 keybo...

Page 210: ...n internal drives 81 on processor controller board 108 power on password override J14 103 104 processor core frequency selection 107 SCSI B detect J19 77 103 104 K keyboard angle of 17 arm and wrist p...

Page 211: ...gnostic 215 126 core system diagnostic 001 123 device configuration error 133 diagnostic 121 messages continued diskette drive diagnostic 206 126 error 121 Ethernet diagnostic 301 126 Ethernet diagnos...

Page 212: ...tions 70 adapters 68 configuration 19 diagnostic programs 115 119 diagnostic tools 115 electrical safety 40 overview continued external options 94 hot swap fan 88 internal drives 79 internal options 3...

Page 213: ...tures 24 forgotten 25 on boot 25 setting or changing 25 power on password override jumper J14 103 104 power on self test POST battery failure 132 beep codes 117 129 during configuration 19 enhanced 27...

Page 214: ...er 93 reducing glare 17 registering your server 1 reliability availability and serviceability RAS 5 remote technical support 167 removing administrator password 27 battery 161 configuration informatio...

Page 215: ...l number access 28 56 self tests internal 117 sequence for installing adapters 31 Serial Bus Universal See Universal Serial Bus USB serial number processor 28 56 serial port assignment 23 connector 95...

Page 216: ...synchronous dynamic random access memory SDRAM 2 4 52 system architecture 2 system board See I O board system card data 23 system error log 31 118 System Information 22 system prompts 19 system reliab...

Page 217: ...changing 25 removing 26 updating server configuration 31 server records 93 upgrading the processor 56 using Online Manual 121 utility programs configuration 19 Configuration Setup Utility program 21 d...

Page 218: ...IBM Part Number 25P1504 Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber 25P15 4...

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