IBM eServer 370 xSeries, User Reference Manual

Page: 143 / 218

Failed diagnostic messages
The following tables display failures that occur during diagnostic testing that prevent
proper testing of the hardware.
Function: processor messages (089)
Result Test-specific string
Failed Test setup error: Processor in socket number xx is installed but not functioning;
check system error log.
Where xx represents a processor socket.
Action:
1. Update the BIOS. See Chapter 7, “Getting help, service, and information” on
page 163 for information about obtaining updates.
2. If the problem persists, replace the processor and run the processor diagnostic
program again.
If the problem persists, have the system serviced.
Failed Test setup error: Invalid processor in socket number xx or BIOS setup problem.
Where xx represents a processor socket.
Action:
1. Update the BIOS. See Chapter 7, “Getting help, service, and information” on
page 163 for information about obtaining updates.
2. If the problem persists, replace the processor and run the processor diagnostic
program again.
If the problem persists, have the system serviced.
Warning Test setup error: Processor not installed in socket number xx or BIOS setup
problem.
Where xx represents a processor socket.
Action:
1. Verify that the processor is installed and seated correctly.
2. If the problem persists, update the BIOS. See Chapter 7, “Getting help,
service, and information” on page 163 for information on obtaining updates.
3. If the problem persists, replace the processor and run the processor diagnostic
program again.
If the problem persists, have the system serviced.
Function: system memory messages (201)
Result Test-specific string
Failed Test setup error: Damaged DMI BIOS, information in BIOS is not as expected.
Action: Update the BIOS. See Chapter 7, “Getting help, service, and information”
on page 163 for information about obtaining updates.
If the problem persists, have the system serviced.
Failed Test setup error: Unknown hardware problem associated with processor in socket
number
xx .
Where xx represents a processor socket.
Action:
1. Update the BIOS and run the diagnostic program again. See Chapter 7,
“Getting help, service, and information” on page 163 for information on
obtaining updates.
2. If the problem persists, replace the processor.
If the problem persists, have the system serviced.
Chapter 6. Solving problems
127