IBM @server xSeries 343, Product Manual

Page: 125 / 193

xSeries 343 Product Guide
113
(e.g., keyboard, mouse, speaker, memory, hard disk drive and other easily
replaceable parts), IBM will ship these parts to you for replacement by you.
If the Machine does not function as warranted during the warranty period and
your problem cannot be resolved over the telephone, through your application
of Machine Code or software updates, or with a CRU, IBM or your reseller, if
approved by IBM to provide warranty service, will either, at its discretion, 1)
repair it to make it function as warranted, or 2) replace it with one that is at
least functionally equivalent. If IBM is unable to do either, you may return the
Machine to your place of purchase and your money will be refunded.
IBM or your reseller will also manage and install selected engineering
changes that apply to the Machine.
Exchange of a Machine or Part
When the warranty service involves the exchange of a Machine or part, the
item IBM or your reseller replaces becomes its property and the replacement
becomes yours. You represent that all removed items are genuine and
unaltered. The replacement may not be new, but will be in good working order
and at least functionally equivalent to the item replaced. The replacement
assumes the warranty service status of the replaced item.
Your Additional Responsibilities
Before IBM or your reseller exchanges a Machine or part, you agree to
remove all features, parts, options, alterations, and attachments not under
warranty service.
You also agree to:
1. ensure that the Machine is free of any legal obligations or restrictions
that prevent its exchange;
2. obtain authorization from the owner to have IBM or your reseller
service a Machine that you do not own; and
3. where applicable, before service is provided:
a. follow the service request procedures that IBM or your reseller
provides;
b. backup or secure all programs, data, and funds contained in the
Machine;
c. provide IBM or your reseller with sufficient, free, and safe
access to your facilities to permit IBM to fulfill its obligations;
and