v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
5962
DVD drive configuration error.
1. Run the Configuration/Setup Utility program and
load the default settings (see “Using the
Configuration/Setup Utility program” on page 13).
2. Reseat the following components:
a. DVD drive cable
b. DVD drive
c. System board
3. Replace the components listed in step 2 one at a
time, in the order shown, restarting the server
each time.
00012000
Processor machine check error.
1. (Trained service technician only) Reseat the
microprocessor.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board
00019701
Microprocessor 1 failed the built in self-test
(BIST).
1. (Trained service technician only) Reseat the
microprocessor.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board
01298001
No update data for microprocessor 1.
1. Update the BIOS code again (see “Updating the
firmware” on page 13).
2. (Trained service technician only) Reseat the
microprocessor.
3. (Trained service technician only) Replace the
microprocessor.
01298101
Bad update data for processor 1.
1. Update the BIOS code again (see “Updating the
firmware” on page 13).
2. (Trained service technician only) Reseat the
microprocessor.
3. (Trained service technician only) Replace the
microprocessor.
92
Lotus Foundations Appliance, Type 9234 CNU and 9234 DNU: Problem Determination and Service Guide
Summary of Contents for 9234CNU - Lotus Foundations Server
Page 1: ...Lotus Foundations Appliance Type 9234 CNU and 9234 DNU Problem Determination and Service Guide...
Page 2: ......
Page 3: ...Lotus Foundations Appliance Type 9234 CNU and 9234 DNU Problem Determination and Service Guide...
Page 15: ...1 2 Safety xiii...
Page 149: ...Index Copyright IBM Corp 2008 131...
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Page 152: ...Part Number 44W2553 Printed in USA 1P P N 44W2553...