Software problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
You suspect a software
problem.
1. To determine whether the problem is caused by the Lotus Foundations
software, make sure that:
v
The server has the minimum memory that is needed to use the Lotus
Foundations software. For memory requirements, see the information that
comes with the software. If you have just installed an adapter or memory, the
server might have a memory-address conflict.
v
The software is designed to operate on the server. This model of server is
designed to work only with the Lotus Foundations Appliance as well as Lotus
Foundations applications.
2. If you receive any error messages while you use the software, see the
information that comes with the Lotus Foundations software for a description of
troubleshooting methods and other suggested solutions to the problem.
3. Contact your place of purchase of the software.
Universal Serial Bus (USB) port problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Lotus Foundations Appliance Type 9234,” on page 19 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom
Action
A USB device does not work.
1. Run the USB diagnostics.
2. Make sure that:
v
The correct USB device driver is installed.
v
The operating system supports USB devices.
3. Make sure that the USB configuration options are set correctly in the
Configuration/Setup Utility program. (For more information, see Chapter 2 in
this guide.)
4. If you are using a USB hub, disconnect the USB device from the hub and
connect it directly to the server.
Chapter 5. Diagnostics
103
Summary of Contents for 9234CNU - Lotus Foundations Server
Page 1: ...Lotus Foundations Appliance Type 9234 CNU and 9234 DNU Problem Determination and Service Guide...
Page 2: ......
Page 3: ...Lotus Foundations Appliance Type 9234 CNU and 9234 DNU Problem Determination and Service Guide...
Page 15: ...1 2 Safety xiii...
Page 149: ...Index Copyright IBM Corp 2008 131...
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Page 152: ...Part Number 44W2553 Printed in USA 1P P N 44W2553...
