IBM 8835 - Eserver 325 - 1 GB RAM, Maintenance And Troubleshooting Manual

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In the following table, if the entry in the FRU/action column is a suggested action,
perform that action; if it is the name of a component, reseat the component and
replace it if necessary. The most likely cause of the symptom is listed first.
Note: See “System” on page 94 to determine which components should be replaced by a field service technician.
CD-ROM drive problems
Symptom FRU/action
CD-ROM drive is not
recognized.
1. Verify that:
v
The IDE channel to which the CD-ROM drive is attached (primary or
secondary) is enabled in the Configuration/Setup Utility program.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD-ROM drive.
2. Run CD-ROM drive diagnostics.
3. CD-ROM drive.
Note: See “System” on page 94 to determine which components should be replaced by a field service technician.
Expansion enclosure problems
Symptom FRU/action
The SCSI expansion enclosure
used to work but does not work
now.
1. Verify that:
v
The cables for all external SCSI options are connected correctly.
v The last option in each SCSI chain, or the end of the SCSI cable, is
terminated correctly.
v Any external SCSI option is turned on. You must turn on an external SCSI
option before turning on the server.
2. For more information, see your SCSI expansion enclosure documentation.
Note: See “System” on page 94 to determine which components should be replaced by a field service technician.
Hard disk drive problems
Symptom FRU/action
Not all drives are recognized by
the hard disk drive diagnostic
test (Fixed Disk test).
1. Remove the first drive not recognized and try the hard disk drive
diagnostic test again.
2. If the remaining drives are recognized, replace the drive you removed with a
new one.
System stops responding during
hard disk drive diagnostic test.
1. Remove the hard disk drive being tested when the server stopped
responding and try the diagnostic test again.
2. If the hard disk drive diagnostic test runs successfully, replace the drive you
removed with a new one.
Note: See “System” on page 94 to determine which components should be replaced by a field service technician.
General problems
Symptom FRU/action
Problems such as broken cover
locks or indicator LEDs not
working
v Broken CRU/FRU
Chapter 7. Symptom-to-FRU index
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