Symptom
Cause/solution
Reference pages
Images cannot be saved on
the SD memory card.
Failed to write/read data on
the SD memory card.
•
Is the SD memory card inserted correctly?
Check if the SD memory card is inserted
correctly.
Basic Information
•
Is the SD memory card formatted?
Format the SD memory card.
•
Is “----------MB/----------MB” displayed on
“Remaining capacity” of the [SD memory card]
tab?
Format the SD memory card.
•
Is “##########MB/##########MB” displayed
on “Remaining capacity” of the [SD memory
card] tab?
Check the setting of “SD memory card password
lock”.
•
Is any recognition error received when the
“Diag.” of “E-mail notification” or “TCP alarm
notification” is used?
Isn’t “<SD> Detection error” displayed in the log
of “SD memory card” (under [Status] tab of the
“Maintenance” page).
Format the SD memory card.
•
Isn’t the SD memory card out of order?
There are limited times to overwrite on an SD
memory card. When frequently overwritten, it
may be at the end of product life. It is
recommended to replace the SD memory card.
-
Audio is not output from other
products such as a network
disk recorder or PC software
package.
•
Some of the products such as a network disk
recorder or PC software package may not
support “G.711”. Set “Audio input encoding
format” of the products to “G.726 (32 kbps)” or
“AAC-LC”.
No image is displayed on the
“Live” page.
•
Press the [F5] key on the keyboard of the PC or
click the [Live] button.
Shortcut icon of the camera is
not displayed on “Network” of
the PC.
•
Is the Windows component of UPnP added?
Add the component to the PC in use.
Images are not displayed or
not refreshed smoothly.
•
The firewall function of the anti-virus software
may be filtering the port of the camera.
Exclude the port number of the camera from the
list of the port numbers to be filtered by the
anti-virus software.
-
No indicator lights.
•
Is “Off” selected for “Indicator” on the “Basic”
page?
Select “On” for “Indicator”.
Operating Instructions
179
4 Others
