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HP TouchPad and Keyboard, User Manual

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HP TouchPad and Keyboard User Manual Download Page 187

Chapter 15  :  Troubleshooting

187

15 

Troubleshooting

187 5Ts: Ways to get your HP XXX working again
189 HP webOS Account

192 Battery

193 Screen and performance

194 Synchronization

196 Data connections

197 Email
199 Messaging

200 Wi-Fi

201 Web

202 Calendar and Contacts

205 Photos & Videos, and Music

206 HP webOS App Catalog

209 Using your HP XXX with an HP webOS smartphone

210 Transferring information to and from your computer
211 Backing up and restoring data

212 System Updates

212 Hands-free devices

213 Making room on your device

5Ts: Ways to get your HP XXX working again

Introduction

Is your HP XXX not working the way you expect it to? Has it stopped 

responding to taps? Is one of your applications not responding or 

behaving in an unexpected way? 

These problems can be pretty easy to fix.

Here are five different methods—5Ts—that you can try, on your own, to 

get your device working again. 

Try each method in the order it’s presented to see if it solves your 

problem. When the problem is solved, stop.

T1. Throw all open applications off the top of the screen

NOTE 

If the screen is off and you can’t turn it on, or if gestures don’t work, skip 

to 

T3.Trigger a restart

.

1

If you’re working in an application that’s displayed full-screen and it 

isn’t responding, press 

Center

 

 to send the app to Card view.

2

Throw the app off the top of the screen to close it.

Draft 1 Review            Top secret            Do not distribute             HP confidential

Summary of Contents for TouchPad and Keyboard

Page 1: ...U S E R G U I D E Draft 1 Review Top secret Do not distribute HP confidential ...

Page 2: ...ead battery or repairs Be sure to make backup copies of all important data on other media to protect against data loss Patent pending This product also is licensed under United States patent 6 058 304 Email mobile number and related information required for setup and activation Actual speeds may vary Required data services sold separately unlimited plan recommended and may be required Not all web ...

Page 3: ...enus 37 Enter and save information 42 Close an application or application screen 42 Delete an application 43 Manage applications in Card view 45 Customize the app display in the Launcher and Quick Launch 46 Manage online accounts 48 View and work with notifications 50 Create and work with favorites Chapter 5 Copy files and sync your personal data 51 Copy files between your device and your computer...

Page 4: ... Contacts 143 Use a phone headset 144 Customize Phone Video Calls settings 146 Use SIM Toolkit Chapter 12 HP webOS App Catalog and Software Manager 149 Browse applications in HP webOS App Catalog 150 Download a free application 151 Buy an application 152 Reinstall a deleted application 153 Set up a billing account 153 Set up a billing account 153 Set billing account preferences 154 Update or delet...

Page 5: ...s Videos and Music 206 Print Manager 206 HP webOS App Catalog 209 Using your HP XXX with an HP webOS smartphone 210 Transferring information to and from your computer 211 Backing up and restoring data 212 System Updates 212 Hands free devices 213 Making room on your device A Terms B Online accounts available for webOS devices C Specifications D Important safety and legal information E Use Adobe se...

Page 6: ...6 Contents Draft 1 Review Top secret Do not distribute HP confidential ...

Page 7: ...perating system inside a thin beautiful device with a virtual keyboard that you can bring up whenever you need it Here are a few highlights of your new device Gestures On your HP XXX you move around and manage your applications and info by making simple gestures on the touchscreen For more information see Use gestures Tap swipe drag flick pinch Carry the Navigation Guide included in the box with y...

Page 8: ... cloud Your HP webOS Account When you set up your device you create an HP webOS Account by entering a valid email address Use this account to create and store contacts and calendar events Your HP webOS Account also gives you access to services like automatic updates and automatic frequent backups of any of your info that is stored only on your device and isn t synchronized with an online account s...

Page 9: ...y and Legal Information Where can I learn more On device Help Read short how tos and watch animations on your new device To view all Help Open Help DID YOU KNOW The USB cable included with your device is used both to charge your device battery see Charge the battery and to connect your device to your computer as a removable USB drive see Copy files between your device and your computer To simplify...

Page 10: ...o peer support Visit forums hpwebos com to share your experiences and get help and advice from fellow customers Self paced learning guides Visit learning hpwebos com to take a free online tutorial about your new device Available in English only Customer service from your wireless service provider For questions about your data service plan contact your wireless service provider s customer care Cust...

Page 11: ...t to know your device 16 Set up your device 15 Charge the battery 19 Turn your device on off 22 Use gestures Tap swipe drag flick pinch 25 Update the HP webOS operating system Draft 1 Review Top secret Do not distribute HP confidential ...

Page 12: ...5 SIM card tray See Insert the SIM card and activate data services 6 Center Press to display Card view see Manage applications in Card view 7 Charger microUSB connector Connect the small end of the USB cable to charge your device battery see Charge the battery or copy files see Copy files between your device and your computer Draft 1 Review Top secret Do not distribute HP confidential ...

Page 13: ...aper The background image in Card view You can customize your wallpaper See Change your wallpaper 3 Quick Launch Bar containing up to five icons for the apps you use most plus an icon to open the Launcher You can customize the apps that appear in Quick Launch See Open an application in Quick Launch and Line up your favorite applications in Quick Launch The Launcher TIP Be careful not to scratch cr...

Page 14: ... the battery Airplane mode is turned on This means that AT T data services and the Wi Fi VPN and Bluetooth wireless technology features are off See Turn wireless services off airplane mode Airplane mode is turned on This means that data services from your wireless service provider and the Wi Fi VPN and Bluetooth wireless technology features are off See Turn wireless services off airplane mode Wi F...

Page 15: ... Maximizing battery life for tips on making your battery s power last longer When your phone is on and connected to your wireless service provider s network the provider s name appears in the upper left corner of Card view The phone is searching for your wireless service provider s network Your wireless service provider s network is not available Your phone is on and connected to the AT T network ...

Page 16: ...ntinues to search for a signal which consumes power Turn off the phone if you are outside a coverage area see Turn wireless services off airplane mode If you live or work in an area of poor coverage you might consider purchasing a signal booster sold separately from AT T These typically connect to your broadband Internet connection if available If you set up an email account in the Email applicati...

Page 17: ... all the features available on your device Note that entering an email address here does not set up your device to send and receive messages from that email account you must do that separately see Email If you create a new HP webOS Account write down the email address and password that you enter you will need them later Later look for an email at the address you used to create your HP webOS Accoun...

Page 18: ...M card tray Note the position of the notch Notch 3 Close the SIM card tray Insert the SIM card and activate data services NOTE In some cases your device comes with the SIM card already inserted Follow this procedure if your SIM card is not inserted or if you need to replace the SIM card Your SIM Subscriber Identity Module card contains information on your wireless account To use your device s emai...

Page 19: ...e data on your device while you are still in possession of the device for example before you give it to someone else don t do a remote erase Instead do a partial or full erase of the device itself see Erase data and reset your device For detailed information about your HP webOS Account see Backup Although you create an HP webOS Account by entering a valid email address setting up an HP webOS Accou...

Page 20: ...o works when your device is placed on a Touchstone sold separately Turn wireless services off airplane mode Airplane mode turns off your device s wireless services which are AT T data services the Wi Fi app VPN app and Bluetooth app Airplane mode turns off your device s wireless services which are data services from your wireless service provider the Wi Fi app VPN app and Bluetooth app Use airplan...

Page 21: ...re on off To turn data services back on you must turn airplane mode off Note that to make a VPN connection while your device is in airplane mode you must first connect to a Wi Fi network When data services are turned on your wireless service provider name appears in the upper left of the screen in Card view and two icons appear at the top of the screen the signal strength icon and one of the data ...

Page 22: ... back on press and hold the power button until a logo appears onscreen Use gestures Tap swipe drag flick pinch Gestures are an important basic part of your device They re easy to learn and they make working with the device fast You make most gestures with one finger For a few you need two Make gestures with the tip of your finger Do not use your fingernail Don t bear down You make gestures on the ...

Page 23: ...ons such as Email Messaging Music and Bluetooth you can throw a list item off the side of the screen to delete the item Throw the item off the side of the screen If prompted tap Delete to confirm the deletion If you can t delete a list item by throwing it open the item and look in the application menu for a Delete menu item Pinch zoom gestures Zoom in pinch out to increase the size of items on the...

Page 24: ...wo fingers on the screen and bring them together Zoom in or out a fixed amount for example in Web Photos Videos and Adobe Reader Double tap the screen Scroll gestures Scroll slow Drag the screen in the desired direction Scroll fast Flick the screen in the desired direction Stop scrolling Tap or drag the screen while scrolling Draft 1 Review Top secret Do not distribute HP confidential ...

Page 25: ...stall Later within 10 minutes of receiving the notification installation begins automatically Here is some additional information about system updates Whenever possible use a Wi Fi connection to download system updates Downloads occur faster over Wi Fi than over your wireless service provider s data connection and use less battery power If you see that a system update is available make sure you ha...

Page 26: ...cally Manually check for system updates 1 Open System Updates 2 If a message appears stating that a system update is available do the following Tap Download now When prompted tap Install Now After installation has finished and the device resets tap Done TIP If you don t want to install the update at this time close System Updates by throwing its app card off the top of the screen see Close an appl...

Page 27: ...ontact Search the web see Search the web Search for email messages web bookmarks videos and more see Find information in an application on your device Map a location see Find information in an application on your device Create a new message memo or other item see Create a new item such as a message calendar event or memo Update your Facebook or Twitter status see Create a new item such as a messag...

Page 28: ...ist name contains your search term Tap Artists to view the list of songs Tap a song to play it Calendar Events Your device displays the number of calendar events whose name contains your search term Tap Calendar Events to view the list of events Tap an event to open it Bookmarks History Your device displays the number of websites in your bookmarks list and browsing history list whose name contains...

Page 29: ...ts applications or other items on your device suggestions are displayed automatically Tap one to search on it To search the web using a different search engine Under Search Using tap a search engine name If the search engine is for a specific website such as Wikipedia your device searches that site only To view your search term on a map Under Search Using tap Maps To search HP webOS App Catalog fo...

Page 30: ...e Manage applications in Card view and tap Just type 2 Begin typing the app name or a related keyword See Use application keywords for a list 3 When the app appears tap it Use application keywords If you don t know the name of the app you are searching for you can enter a keyword associated with the app This table shows the keywords you can use to find an app on your device Table 1 Application key...

Page 31: ...t up on your device check the Start Global Address Lookup automatically box to have contact searches always include your corporate Global Address List GAL If you uncheck the box your Just Type search results include an option to perform a Global Address Lookup Default Search Engine This is the search engine your device uses to search the web when you enter a search term If you do not want Just Typ...

Page 32: ...ny listed search engine the default search engine Applications included in your searches are designated by App Actions By default Just Type lets you create an item or start an action based on your search term If you do not want to include these Quick Actions in Just Type searches tap On to switch this setting from On to Off To customize the Quick Actions included in Just Type searches check or unc...

Page 33: ...y by the amount of memory available on your device at the time Open an application using Just Type For detailed information on the Just Type feature see 1 Open Card view see Manage applications in Card view and tap Just type 2 Begin typing the name of the application or one of its keywords see Use application keywords 3 When the application icon appears in the search results tap it Open an applica...

Page 34: ... in whatever applications you like see Line up your favorite applications in Quick Launch Resize panels display or hide levels in an app Most applications let you display different levels of the application as panels For example in the Email application you can display panels for three levels of the app the list of accounts the inbox of a specific account and a message from that inbox You can resi...

Page 35: ...ur device it s a good idea to familiarize yourself with the additional features available through the menus in various applications Use the application menu The application menu contains items for the application you are working in such as Preferences Help and other application specific menu items Within an app application menu items may be different for different screens for example the applicati...

Page 36: ... you control systemwide functions such as screen brightness and system sounds It also lets you manage wireless services AT T data services Wi Fi VPN and Bluetooth wireless technology The system menu lets you control systemwide functions such as screen brightness and system sounds It also lets you manage wireless services data services from your wireless service provider Wi Fi VPN and Bluetooth wir...

Page 37: ...ing an item repeat one of the options in step 1 Enter and save information Use the onscreen keyboard 1 Next Prev Tab Tap to move among fields The name of the key changes depending on the app you are using see Enter information in a field 2 Layout Tap to change between the alphanumeric keyboard and the symbol keyboard see Enter symbols and alternate characters 3 Enter Tap to enter a line return for...

Page 38: ...ch character of a password only as you enter it so be careful Be sure Caps Lock is off unless you need it For information on how to enter characters see Enter uppercase letters and Enter symbols and alternate characters Symbols and accented characters TIP The symbols and accented characters are grouped according to their similarity to the corresponding key For example to enter an é tap and hold e ...

Page 39: ...ith acute accent o ò ó ô õ ö ø o with two hash marks above it œ superscript o with line underneath lowercase omega symbol O Ò Ó Ô Õ Ö Ø O with two hash marks above it Œ superscript O with line underneath uppercase omega symbol p lowercase pi symbol P uppercase pi symbol r or R s š s with cedilla ß lowercase sigma character S Š S with cedilla ß uppercase sigma character t þ T Þ u ù ú û ü u with two...

Page 40: ...e automatically capitalizes the first word of a sentence and other letters that would commonly be capitalized such as the letter i by itself The shortcut feature recognizes and expands common shorthand expressions such as replacing u with you or r with are To cancel an auto correction auto capitalization or shortcut expansion tap Backspace To cancel auto correction of a misspelled word you can als...

Page 41: ... select all text for example an entire memo or message Tap Select All Depending on the app the Select All option might not be displayed To select a portion of the text Tap Select To expand the selection drag the arrows at the beginning and end of the selected text 3 If the Cut and Copy options are not displayed tap the highlighted text to display the options 4 Tap Cut or Copy 5 Open the app where ...

Page 42: ...ou can only throw one card at a time If you have more than one card open for an app throwing one of the cards off the top of the screen may close the entire app or it may close only that screen For example say you have a card open for the main Email app screen the one showing the list of accounts and another card open for a single email message If you throw the message card off the top of the scre...

Page 43: ...cation fills the screen and you want to go to Card view press Center Work with stacked cards If you are working in an application and perform an action that opens a new screen or launches a second application for example composing a new email from your Inbox your device treats the app screens as a group If you minimize one of the screens that screen and all screens associated with it appear as a s...

Page 44: ...becomes transparent drag the card on top of another card Release when the cards are positioned to be stacked Change card order or unstack cards 1 In Card view see Manage applications in Card view tap and hold the card you want to move This can be a single card or a card within a stack 2 After the card becomes transparent drag it to another position You can drag a stacked card to another position w...

Page 45: ...g the app icon you want to move into Quick Launch 3 If Quick Launch contains five icons tap and hold a Quick Launch icon wait for the visual cue that the icon is ready to be dragged and drag the icon off the Quick Launch bar The icon is still available in the Launcher 4 Tap and hold the icon you want to add to Quick Launch wait for the visual cue that the icon is ready to be dragged and drag the i...

Page 46: ...ing the Accounts app or the preferences in any of the applications mentioned above See Set email preferences Customize Contacts Customize Calendar or Set up an instant messaging IM account You can also set up your device to post photos to online accounts such as Facebook or Snapfish See Set up an online pictures or videos account on your device See for the current list of default online accounts t...

Page 47: ... with options for which apps should download data from that account For each app tap On or Off and then tap Create Account Use the Accounts application to edit or delete an online account If you change the username email address or password you use with an online account you need to enter the new information in the account settings on your device You can do that from within one of the applications...

Page 48: ...kinds of notifications Banner alert This is a notification that appears in a small strip at the top of the screen Some banner alerts appear as confirmation of an action for example that the battery is charging Others notify you of an item you can act on for example an incoming email message For these alerts if you do not tap the alert after a few seconds it becomes an icon in the upper right porti...

Page 49: ...the leftmost bottom notification to dismiss all the notifications or swipe on a single notification to dismiss just that one and display the next one in the stack Pop up notification This is a larger notification that you can act on right away Examples of pop up notifications are calendar appointment notifications and alarms NOTE By default if a banner alert or pop up notification arrives when the...

Page 50: ... call history list calls to and from favorites are noted by a star If you enter a contact name to call a contact matching favorites appear at the top of the search results list and are noted by a star Contacts See all your favorites by tapping Favorites on the contacts list screen On your complete contacts list favorites are noted by a star Just Type When you enter a search term matching favorites...

Page 51: ...o copy ringtones that you download from your computer s web browser IMPORTANT All files that you store on the USB drive of your device are not backed up to your HP webOS Account and they cannot sync to any of your online accounts So be sure to keep a copy of all such files somewhere besides your device just in case you lose your device or you must do a full erase of the info on your device BEFORE ...

Page 52: ...indows computer right click the drive representing your device and click Eject On a Mac computer from your desktop drag the drive representing your device to the Trash Trash changes to Eject 6 Disconnect the USB cable from the computer and the device when the USB drive screen is no longer displayed on your device Sync your device with HP Play on your computer If you have HP Play installed on your ...

Page 53: ... online account and have it show up in both places On your device and on your computer You may be able to set up a sync relationship between your device and selected desktop organizers Different kinds of sync relationships may be possible using third party solutions if available These would enable you to create and change data in one place on your device or in the desktop organizer and have it sho...

Page 54: ...hange account My device and Outlook other corporate email app on my computer Set up an online account for Exchange on your device See Manage online accounts Desktop organizer software and I want to keep using it My device and my desktop organizer Set up a sync relationship between the device and your desktop organizer using a third party solution if available See Sync your desktop organizer and yo...

Page 55: ... calendar events and tasks iCal and Address Book on the Mac or desktop Outlook or Palm Desktop by ACCESS on Windows and if there are third party solutions available for your device you may have two choices Sync directly with your desktop organizer avoiding the web completely Sync your desktop organizer with Google on the web and then sync Google with your device Both choices require you to use a t...

Page 56: ...ur computer set up an account on the Google website if you don t already have one go to gmail com 2 Set up your Google account on your device See Manage online accounts 3 Install a third party application on your computer that enables you to sync with Google Go to hpwebos com sync solutions to see if there are third party sync solutions available for your device 4 Follow the instructions given by ...

Page 57: ...ist of online accounts see For example suppose you want to set up your Gmail account on your device The last step in setup is to select all the other apps that you want to receive data from your Google account besides Email you can include Contacts Messaging Calendar and Documents After setup is complete your device begins to download your email and all data for all other apps you selected for syn...

Page 58: ...ady set up an account that takes advantage of the Synergy feature and you want to use that account tap Go You are done 3 Enter your email address and password and tap Sign In 4 Depending on the account you may be presented with options for which apps should download data from that account For each app tap On or Off and then tap Create account 5 Tap Go NOTE If automatic setup fails for your email a...

Page 59: ...rs Any SSL requirements for incoming and or outgoing mail Any authentication ESMTP requirements for outgoing mail Root folder IMAP accounts only 1 If you have already started account setup and an Unable To Sign In message appears tap Manual Setup and skip to step 6 Otherwise start at step 2 2 Open Email 3 Do one of the following If you have not set up an account in another app that takes advantage...

Page 60: ...leted on the server Default Folders IMAP accounts only Specify the folder where messages you send save as drafts or delete are stored Change login settings See Change account login settings Remove from App See Delete an email account 5 Tap Done and tap Done again to exit Preferences Accounts Turn new email notifications on off The settings you select here apply to individual email accounts You can...

Page 61: ...age Enter a contact name initials or email address Tap the email address when it appears When you enter a contact name favorites appear at the top of the search results see Create a favorite Tap to open the full contact list Tap the contact you want or enter a name or address to narrow the list Enter the full email address for a recipient who is not a contact 5 Optional Tap To to open the Cc and B...

Page 62: ... email messages The Email application synchronizes messages anytime you open a mail folder It also synchronizes messages on an automatic schedule the default interval depends on the type of account you have see Enter advanced account settings for information on changing the interval Follow these steps to manually retrieve messages 1 Open Email 2 If the folders for the account you want are hidden t...

Page 63: ...t of printers is displayed tap one If you have already used a printer on this network The last printer you used is remembered and is selected If you want to select another printer tap Select Another Printer and tap a printer You may need to scroll down on the Print dialog box to see the Select Another Printer option To set up a printer manually or on a corporate network Tap Add a Printer You may n...

Page 64: ...nt appears in the list of available files Tap the file to open it Save or share an inline image If a message contains an inline image an image inserted right into the body text you can share the image with someone else via email If you choose this option a new blank email message opens with the image file as an attachment If the image is in JPG GIF BMP or PNG format you can also save it to and vie...

Page 65: ...wing Reply to just the sender Reply to the sender and all other addressees 3 Enter the reply message text and tap Send add icon Forward a message 1 Open a message and tap 2 Address the forwarded message see Create and send an email message 3 Enter the forwarded message text and tap Send add icon Show or hide message recipients You can show all recipients in the To or Cc fields of an email you rece...

Page 66: ... If you do accidentally delete a message you can move it back to the original folder see Move a message to another folder To remove a message from your device permanently delete it from the deleted items folder To delete all messages from the deleted items folder open the application menu while in the folder tap Empty Trash and then tap Empty Trash again Add a signature to outgoing messages A sign...

Page 67: ...s not displayed tap to display the folders for one of your accounts 3 Tap a folder open the application menu and tap Sort 4 Tap any of the following By Date Sort the folder contents by date from most recent to oldest Tap By Date again to sort in reverse order By Sender Sort by sender first name from A to Z Tap By Sender again to sort in reverse order In outgoing message folders such as Sent and Ou...

Page 68: ...ation If you accept or tentatively accept an invitation it appears as an event in Calendar You can reply to and forward meeting invitations in the same way as email messages Send email messages from within another application Use the share feature in any application that supports this to send an item as an attachment to an email message This feature is available in the Adobe Reader and Memos appli...

Page 69: ... of the following Start a new conversation Create a message see Send and receive IM messages or Create and send a text message or tap a message and reply to it Continue an existing conversation Tap the conversation 3 Enter your message 4 Tap Enter icon Switch between Conversations Buddies and Favorites lists The conversations list shows all of your Messaging conversations the buddies list shows al...

Page 70: ...ate characters Most emoticons can be created by more than one combination After you send the message the emoticon image appears in the conversation on your device and on the recipient s device as long as the receiving IM application supports the image This table shows the emoticons that are supported on your device NOTE Emoticon combinations that use words such as cool or cry are not supported in ...

Page 71: ...ccounts 3 In Show Notifications tap On or Off 4 When Show Notifications is on tap Alert and tap any of the following Vibrate The device vibrates with no other sound System Sound The system sound plays Mute No sound plays and the device does not vibrate Resend a failed message A message might fail to be sent if you are outside the coverage area of your wireless service provider for IM if your devic...

Page 72: ...eive data from your Google account besides Messaging you can include Contacts Calendar Email and Documents After setup is complete your device begins to download your messages and all data for all other apps you selected for synchronization 1 Open Messaging 2 Do one of the following If you have not set up an account in another app that takes advantage of the Synergy feature Tap an account type and...

Page 73: ...roup Group chat is available only with Skype mobile To set up your Skype account in Messaging see Set up an instant messaging IM account If you have already set up your Skype account in Phone Contacts or Accounts it is set up in Messaging automatically All members of a group chat must be Skype buddies 1 Open Messaging 2 Do one of the following To start a new group chat In Conversations or Buddies ...

Page 74: ...ecipient replies the reply appears below your message in the conversation Repeat step 3 to reply to that person 5 Optional If the message contains links phone numbers or other email addresses you can do the following To call a number Tap the number and tap This feature is avaiable only if your device is connected to a compatible HP webOS smartphone or you have a video calling account set up on you...

Page 75: ...Tap a conversation with the person you want to block and tap Block Sender 3 Tap Block Sender Delete a buddy 1 Open Messaging 2 Tap and throw the buddy s name off the side of the screen 3 Tap Delete Change your online status 1 Open Messaging 2 Tap the status icon to the left of the status description Available Busy or Offline and tap your new status Change your custom message Your custom message is...

Page 76: ...king it discoverable 1 Open Messaging 2 Open the application menu and tap Preferences Accounts 3 Tap Connect Phone and do one of the following If the smartphone you want to connect to is listed in the Devices list tap it If the smartphone you want to connect to is not listed in the Devices list tap Add Device tap the Type field and then tap webOS Phone When the smartphone you want to connect to is...

Page 77: ...nd tap Enter Receive and view text messages NOTE If you receive a message that contains multimedia attachments such as pictures videos animated GIFs music files or vCards a notification is displayed on your device Open the message on your smartphone to view the attachment 1 Open Messaging 2 Tap a conversation to view messages 3 Optional Do any of the following from the body of the message To call ...

Page 78: ... screen 3 Tap Add to contacts 4 Tap one of the following Add New Contact Create a new contact for the number Add To Existing Tap the contact you want to add the number to View a contact s information from a message In a conversation tap the header of a message received from a contact to open the contact entry Draft 1 Review Top secret Do not distribute HP confidential ...

Page 79: ... tap On or Off and then tap Create Account 4 Tap Go Work with panels in Photos Videos When the Photos Videos app opens there are two panels visible on the screen For information about hiding and resizing these panels see Resize panels display or hide levels in an app Look at pictures To get pictures on the device you can do any of the following Copy pictures from your computer see Copy files betwe...

Page 80: ...Tap the album containing the picture and tap the thumbnail of the picture 3 Swipe left or right on the screen to look at other pictures in the album 4 To return to the album tap Back Tap the screen if the Back button is not visible Watch a video BEFORE YOU BEGIN Before you put videos on your device make sure you have enough storage space on your device to fit the file Open Device Info and look at ...

Page 81: ...d your pictures and videos both in the Photos Videos app and in your device s USB Drive storage You can use any picture that is stored on your device as wallpaper see Change your wallpaper The picture does not have to be in the Wallpapers album KEY TERM DRM free A file that is not protected by Digital Rights Management DRM free video files can be copied as many times as you like and can be played ...

Page 82: ...me and tap Create Album To select an existing album Tap an album Look at pictures in a slideshow You can view the pictures in any album as a slideshow 1 Open Photos Videos 2 Tap the album you want to view as a slideshow 3 Do one of the following To start with the first picture in the album Tap To select a different starting point Tap the picture you want the slideshow to start at and tap 4 To exit...

Page 83: ... icon at the top of the page tap the notification and then tap the print job in the Print Queue Add a comment to a picture or video in an online account You can add comments to pictures that were downloaded from an online account and you can view comments that have been made by others about those pictures 1 Open Photos Videos 2 Tap the album containing the picture or video and tap a picture or vid...

Page 84: ...Tap Select All to select all pictures or videos in an album To remove files that you do not want to delete from the selection tap the file thumbnails To delete a single file Tap a thumbnail 4 Tap 5 Tap Delete to confirm HP Movie Store HP Movie Store allows you to buy and rent the latest movies and television shows in high definition Shows are downloaded directly to your device and once downloaded ...

Page 85: ...ail but files you download from Email are not saved to USB storage and they are not listed in Music Need to check the table and note again Show hide the Library or Playlist lists The Music app organizes the audio content you add to your device under two main headings Library and Playlists The Library heading organizes your audio content into four predefined categories Songs Artists Albums and Genr...

Page 86: ...olume button see Get to know your device to control the sound level Create a playlist 1 Open Music 2 Tap Add Playlist 3 Enter a name for the playlist 4 Tap Create Add music to a playlist 1 Open Music 2 Tap and hold on a song or album wait for the visual cue and then drag the song or album to the playlist Sort all songs or a playlist 1 Open Music 2 Tap Songs or a playlist you created and do one of ...

Page 87: ...device appears as a removable drive For computer system requirements for using using USB Drive mode go to hpwebos com webos usbmode en 3 On a Windows computer if the Found New Hardware wizard opens click Cancel to close the wizard 4 Open My Computer Windows XP Computer Windows Vista Windows 7 or the Finder Mac and double click the drive representing your device 5 Delete the song using your compute...

Page 88: ... appears click Run to continue 4 Check the box to accept the terms of the license agreement 5 Click Install optional uncheck Launch HP Play to stop HP Play from opening immediately and click Finish If you chose to open HP Play immediately see Set up HP Play to sync with your device On a Mac 1 Open your computer s browser and go to hpplay com 2 Click Download the MAC installer 3 If required click O...

Page 89: ...e if you want to proceed Manually sync music from HP Play to your device 1 Open HP Play on your computer 2 Connect your device and your computer using the USB cable 3 On your device tap USB Drive If prompted tap OK For computer system requirements for using using USB Drive mode go to hpwebos com webos usbmode en 4 On a Windows computer if the Found New Hardware wizard opens click Cancel to close t...

Page 90: ... Amazon MP3 Downloader allows you to view and manage your downloads 1 After buying music from Amazon MP3 drag down over the download status notification at the top of the screen and tap the Amazon MP3 dashboard item NOTE If the download status is Download completed tapping the Amazon MP3 dashboard item opens the Music app with the Amazon MP3 Downloads playlist open by default Items are listed on t...

Page 91: ...the site address for example hp com and tap Go to website Open Web and enter the site address If the page appears in the list of viewed pages tap it to go there again If not tap Enter add key icon When entering a website address URL you don t need to enter http www 2 To cancel a page while it is loading tap DID YOU KNOW If you browse to a secure web page the lock icon in the address line appears c...

Page 92: ... way from left to right across the top of the screen and disappears 2 Open the application menu and tap Print Printers that are available on your current wireless network are displayed Table 1 Web page navigation To do this Do the following Move back through previously viewed pages Tap Move forward through previously viewed pages Tap Refresh Tap Scroll Drag or flick up down on the screen View in l...

Page 93: ...g To use playback controls with Flash content and interact with other active areas Tap the Flash content To zoom in on Flash content Pinch out to enlarge items onscreen To zoom out on Flash content Pinch in to decrease the size of items onscreen To exit full screen mode while using Flash content Press Center The ability to use Flash content is turned on by default To turn it off Open the applicati...

Page 94: ...haracters of the bookmark title and then tap Bookmarks History Scroll to find the bookmark you want and tap to open it To open a bookmark if it s not on the start page or after you navigate away from the start page Tap and tap the bookmark on the Bookmarks tab If the Bookmarks tab is not open tap Edit reorder or delete a bookmark 1 Open Web 2 Tap 3 Do one of the following To edit Tap to the right ...

Page 95: ...ch term while in Card view 1 Tap at the top of the screen and then tap the Tap to add as Search Engine notification 2 Check the box to the left of the website name in the Search Using section of the Just Type preferences to add this website as a search option in Just Type Customize web browser settings 1 Open Web 2 Open the application menu and tap Preferences 3 Set any of the following Default We...

Page 96: ...mpted tap Allow Once to turn on Location Services for this session 3 Do one of the following To search for a new address Tap the Search or Address field enter an address and tap Enter To find an address you saved Tap tap Saved and tap a location To find an address you searched for recently Tap tap Recents and tap a location 4 Optional To save the location tap tap and tap Save 5 Optional To get dir...

Page 97: ...tap and tap Saved Tap a location and tap Directions From Here To get directions from one saved location to another saved location Tap tap and tap Saved Tap a location and tap Directions From Here Tap tap Saved tap a location and then tap Directions To Here To delete a saved location Tap tap Saved throw the location off the side of the screen and tap Delete to confirm Work with locations you viewed...

Page 98: ...nformation for major roads and commute paths SME This highlights roads but it doesn t give any information Will it Drop a pin Allows you to drag a pin to a map location and get directions to that location or add the location to your saved locations Tap Drop a pin to drop a pin on the map Tap hold and drag the pin to an address Remove your finger from the pin and tap icon to get directions or tap a...

Page 99: ... 4 Enter a search term For example enter Cinema to get a list of cinemas near you 5 Optional Tap Current Location to change the location of your search 6 Optional Tap All Categories in the Category field to narrow your search by service category For example you might want to search for gas stations banks or hospitals in an area 7 Tap one of the following Search A list of search results is displaye...

Page 100: ...u want to share Your current location is the default selection 10 Tap Send Now Add a location to Favorites 1 Open AT T Navigator 2 If prompted tap Allow Once to turn on Location Services 3 Tap Share More 4 Tap My Stuff and then tap My Favorites 5 Tap and search for the address you want to add as a favorite Record a location You can mark a location such as a parked car or a meeting place so you can...

Page 101: ...t of origin other than your current location Destination Tap to select your destination Time Set the time of day when you travel this route Frequency Tap to select your travel frequency on this route Notification Tap to select how you want to receive notifications and tap OK 6 Tap Submit Find your AT T Navigator account PIN number In some circumstances you may be required to enter your AT T Naviga...

Page 102: ...tor 2 If prompted tap Allow Once to turn on Location Services 3 Tap Share More and then tap About 4 Tap Support Info and do any of the following To call customer support Tap Customer Support and tap To cancel your subscription Tap Cancel Subscription and follow the onscreen instructions View AT T Navigator diagnostic information If you contact AT T Navigator customer support you may be asked to pr...

Page 103: ...or example if you have an appointment to meet a friend at a restaurant you can find the restaurant location in YPmobile and add the event to your calendar from there The event is stored in the Calendar application and you can set an event reminder from there see Add an alarm to an event 1 Find a local business see Find a business 2 Tap the business name and address to see more details 3 On the bus...

Page 104: ...104 Chapter 8 Web Draft 1 Review Top secret Do not distribute HP confidential ...

Page 105: ... other applications that can display data from that account For details on how Synergy works for the current list of online accounts see For example suppose you want to set up your Google contacts account on your device The last step in setup is to select all the other apps that you want to receive data from your Google account besides Contacts you can include Messaging Calendar Email and Document...

Page 106: ...Exchange and in Google for Steven Grayson your device links the contacts so that all of Steven s info shows up on a single contact screen You need to open just one view to see all of Steven s info The actual data remains separate in the various accounts where you originally created the data it s just assembled in one view on your device for your convenience How can you tell if a contact is linked ...

Page 107: ...cannot change Facebook or LinkedIn info from Contacts on your device You also cannot add friends to your Facebook or LinkedIn account from Contacts To work directly with Facebook or LinkedIn download the free Facebook or LinkedIn application from App Catalog see Download a free application and Facebook or go to facebook com or linkedin com in the Web application see Web Create a Skype account You ...

Page 108: ...Name to enter the contact name 5 To add detailed name information such as prefix suffix or middle name to a name tap beside the Name field 6 Tap fields to enter contact details You can add a reminder that appears whenever you and this person get in touch See Assign a reminder message to a contact In some fields such as Phone Number a label button is displayed on the right Tap the button to change ...

Page 109: ...t you can also tap the account icon on the left side of the field and then tap the account you want to add the info to see Enter information in a field To change information Tap a field and enter the info see Enter information in a field NOTE Info that originates from some accounts like Facebook can t be edited on your device If you tap a field and nothing happens this is a field that can t be edi...

Page 110: ...ccount Tap the account button in the upper right corner and tap the other account see Linked contacts There doesn t appear to be a way to distinguish between accounts in a linked contact for adding a photo 2 If you are replacing an existing photo tap Change Photo 3 Do one of the following To browse to a photo Tap the album containing the picture and tap the picture thumbnail To search for a photo ...

Page 111: ...umber it automatically gathers the info from the two records into a single view that displays all the contact information You can also manually link contacts The info for your linked contacts appears combined only on your device the actual info is kept separate and distinct in the accounts it came from IMPORTANT To maintain the integrity of your contact data it s important that you link only one p...

Page 112: ...ct name appears in the Launcher with a placeholder icon Tap the real or placeholder icon to open the contact Get in touch with a contact 1 Open Contacts 2 Search for a contact see Find a contact and tap the contact name 3 Do any of the following To send an email or instant message to that contact Tap the appropriate field For example tap an email address to send an email to the contact To locate a...

Page 113: ...select Last name to sort on the names are alphabetized by last name but they still appear in the Contacts list as first name followed by last name If you select First name to sort on names are alphabetized by first name 1 Contact list sorted by first name 2 Contact list sorted by last name You can also choose to sort by Company first name or Company last name In these cases the company name is alp...

Page 114: ... from Contacts Open Accounts tap the account name and tap Off beside Contacts to turn synchronization on Receive vCards Contacts opens but the vCard does not appear To get an emailed vCard into Contacts 1 From the open Email message tap the attachment The vCard opens automatically within Contacts 2 Tap Add To Contacts 3 Tap one of the following Add New Contact Save the vCard as a new contact Add T...

Page 115: ...ganizer and your device or go to hpwebos com sync solutions to see if third party solutions are available for your device If there are no solutions available for your device check with the developers of existing sync software for other webOS devices to see if they are developing a solution for your device Transfer calendar events from an existing HP webOS Account When setting up your device you ca...

Page 116: ... account your Facebook events show up in Calendar but you cannot add calendar events to Facebook from the Calendar app To work directly with Facebook use the Facebook application developed for your device see Facebook To work directly with LinkedIn go to linkedin com in the Web application see Web or download the free LinkedIn application from App Catalog Create an event If you are using Calendar ...

Page 117: ... in an Exchange calendar 1 Tap the event name in Day view and tap number of attendee attendees 2 Tap Contact Attendees This opens an email message with the participants addresses added to the To field The default message text is Running late On my way You can edit the text before sending the message 3 Tap Send Schedule a repeating event 1 To create a new event tap New event To set an event as repe...

Page 118: ...ay untimed event An all day event such as a birthday appears in your calendar without a specific time slot 1 Open Calendar 2 Open the application menu tap New and then tap All Day Event 3 Enter the event details 4 Tap Done Change the Calendar display You can change the display of Calendar to show the events from all of your calendars or just the events recorded in one of your calendars You can als...

Page 119: ...lete again to confirm If this event is one of a series of repeating events tap the option to delete just this event or the entire series Respond to an event reminder When an event reminder appears on the screen tap the event description to open the event or tap one of the following Contact Meeting Attendees This opens an email message with the participants addresses added to the To field The defau...

Page 120: ...ect to play a sound when a calendar notification appears Calendar Colors Set the color for events created in that account 4 Tap Done Manually synchronize Calendar with your online accounts If you want to get calendar events from an online account on your device immediately or upload events from your device to the online account if the account allows it you can do a manual sync This synchronizes Ca...

Page 121: ...et a due date a notification appears at the top of the screen on the due date Tap the notification to open the task 5 To enter a note about the task tap the blank field at the bottom of the screen and enter the note Check off a task 1 Tap the list containing the task 2 Tap the box to the left of the task name View tasks that are due today 1 Open Tasks The number to the right of the List all tasks ...

Page 122: ...s for all tasks in a list 1 Open Tasks 2 Tap the list containing the tasks Add screenshot 3 Open the application menu and tap Set Due Date For All 4 Tap the month date and year and then tap Set Due Date 5 To remove a previously assigned due date tap No Due Date Mark all tasks in a list completed incomplete 1 Open Tasks 2 Tap the list containing the tasks 3 Open the application menu and tap Mark Al...

Page 123: ...xt see Cut copy and paste information Change the color of a memo Color code your memos to help you recognize memos of a certain type For example make all of your grocery lists blue 1 Open Memos 2 Tap the memo 3 Tap a color at the top of the screen 4 Tap outside the memo to close it Delete a memo 1 In an open memo tap 2 Tap Delete to confirm Email a memo 1 In an open memo tap 2 Enter the email addr...

Page 124: ...on to set up an online account We recommend that you both install the free app and create the online account on your device 1 Open Facebook 2 If required tap Accept to agree to the terms and conditions 3 Tap Free and then tap Continue 4 When the app is installed tap Launch 5 Enter your username and password and tap Sign In 6 I m not sure what happens next The Facebook link to App Catalog is crashi...

Page 125: ...g If a list of accounts is displayed Tap the account type If the Add an Account button is displayed Tap Add an Account and then tap the account type 3 Enter your account username or email address and password 4 Tap Sign In 5 Under Use Account With make sure the Documents option is set to On If the Documents option does not appear this account type does not work with documents and similar files 6 T...

Page 126: ...iles tap All files 5 Tap the file NOTE If you tap a PDF file it opens in the Adobe Reader application on your device See Adobe Reader for information 6 To return to the file list tap Documents in the upper left corner of the screen Change the display size Pinch out to enlarge items onscreen Pinch in to decrease the size of items onscreen Double tap the screen to zoom in or out a specified amount F...

Page 127: ...he file is preparing to print or while printing is in progress tap icon at the top of the page tap the notification and then tap the print job in the Print Queue Scroll rows or columns in a spreadsheet To scroll rows Flick up or down on the screen To scroll columns Swipe left or right on the screen Switch among sheets in a spreadsheet Tap the sheet you want to jump to at the bottom of the screen R...

Page 128: ... you have the option to set up the app to work with files from an online account To do that see Set up Adobe Reader to access files from an online account If you just want to work with files on your device or with an account that s already set up tap Go 3 Any online accounts you set up on your device appear in the left panel The option My TouchPad also appears Tap an account to view files in that ...

Page 129: ...he top right corner of the screen or open the application menu and tap Print Printers that are available on your current wireless network are displayed 3 Do one of the following If this is your first time using a printer on this network If a list of printers is displayed tap one If you have already used a printer on this network The last printer you used is remembered and is selected If you want t...

Page 130: ...an see the bookmarks on your device 1 With the file open open the application menu and tap Bookmarks 2 To search for a specific bookmark type the bookmark name 3 Tap a bookmark to jump to that section of the file Amazon Kindle The Amazon Kindle app lets you read eBooks on your HP XXX The app is available as a free download from HP webOS App Catalog 1 On the Launcher tap Amazon Kindle ICON This ope...

Page 131: ...u can connect your HP XXX to the smartphone When the two are connected you can manage calls and text messages directly on your HP XXX You can connect your HP XXX to a webOS smartphone in the following ways Touch to share For certain webOS smartphones simply touch the smartphone to your HP XXX to make a connection See Touch to Share Bluetooth wireless technology Use your device s Bluetooth feature ...

Page 132: ...one a notification appears on your device You need to view the message on the smartphone however Make calls If you have more than one calling method set up for example a connected smartphone and a Skype or other video calling account by default when you make a call your device displays a prompt asking you to select which method to use for the call sYou can set preference to always make calls using...

Page 133: ...p and dial contacts using Just Type see Dial by contact name using Just Type NOTE If you set up a Skype account on your device see Dial a Skype contact for information on calling Skype contacts 1 Open Phone Video Calls 2 Tap Contacts 3 Tap the Search field 4 Type a name or initials until the contact you want appears If your company uses Microsoft Exchange Server with a Global Address List GAL ente...

Page 134: ...ur device see Sign in to a Skype account you can use Skype to make international calls The numbers you call do not need to be associated with a contact You can choose to use Skype for all international calls or to be prompted whether to use Skype or your Verizon Wireless account for a given call see Set your dialing method Calls to international numbers are subject to Skype charges and require a S...

Page 135: ...a connected smartphone Answer a video call NEED CONTENT Answer a call from a connected smartphone If a call comes in to a connected smartphone an incoming call notification appears on your device To answer the call do one of the following Tap If a headset is attached press the button on the headset If the device is placed on an HP Touchstone sold separately simply lift the device off the Touchston...

Page 136: ... 2 Follow the voice prompts to listen to your messages What can I do during a call When you make a call using or answer a call from a connected smartphone info about the call appears on the call screen When you re on a call you can open other applications and work in them and you won t lose your call See Open applications If you created a reminder in the contact info of a caller the reminder appea...

Page 137: ...HSDPA or HSUPA network You can make simultaneous voice and data connections So when you re on a call you can also send and receive email browse the web and send and receive text multimedia and IM messages 4G 3G network You can make simultaneous voice and data connections So when you re on a call you can also send and receive email browse the web and send and receive text multimedia and IM messages...

Page 138: ...conference see Make a conference call for a connected smartphone that does not use a SIM card When you end the call see End a call you hang up both calls This is true whether you are talking to the second person only or have joined the calls into conference Alternately you can ask one of the callers to hang up so you can continue to talk to the other person Outgoing Incoming You can switch between...

Page 139: ...d smartphone that does not use a SIM card for options on working with and ending multiple calls Make a conference call for a connected smartphone that does not use a SIM card NOTE The steps in this section apply only if the smartphone connected to your device does not use a SIM card For information on conference calling with a connected smartphone that uses a SIM card see Make a conference call fo...

Page 140: ...call from the conference and talk privately Tap the caller name or number and then tap To return an extracted call to the conference Tap 4 When you re done tap to end either an extracted call or the conference call Look up or send a message to a contact When you re on a call with a contact tap the contact name to see the person s information in Contacts With the contact entry open you can do the f...

Page 141: ...er you want to set as the favorite When you call the favorite the call is made using this number View favorite details From the favorites list you can dial a different phone number for that contact send a message or view the favorite s contact entry 1 Open Phone 2 Tap Favorites 3 Tap ICON to the right of the favorite name s 4 Do one of the following To call the favorite using a different number Ta...

Page 142: ...ber 4 Tap the number you want to use Remove a contact from the favorites list When you remove a contact as a favorite you do not delete the contact itself The contact no longer shows up as a favorite in Phone Contacts Email Messaging or Just Type search results 1 Open Phone 2 Tap Favorites 3 Throw the favorite off the side of the screen Tap Delete to confirm Save a phone number to Contacts You can...

Page 143: ...perform any of the following tasks supported by your particular headset Answer an incoming call Respond to call waiting Hang up a single active call or all calls on a conference call 3 If you want to stop using the headset do any of the following To switch from the headset to your device s speakerphone Tap and tap Speaker To switch from the wired headset to a previously paired Bluetooth hands free...

Page 144: ...Create a Skype or other video calling account you can set whether your device dials calls using a connected smartphone or a video calling account Alternatively you can select to be prompted for the account to use each time you make a call 1 Open Phone Video Calls 2 Open the application menu and tap Preferences Accounts 3 In Use tap one of the following To use a connected smartphone for outgoing ca...

Page 145: ... Open Phone Video Calls 2 Open the application menu and tap Preferences Accounts 3 Under Accounts tap Add An Account 4 To sign in to a Skype account tap Skype 5 To sign in to your existing Skype account Tap Sign In Enter your Skype name and password and then tap Sign In Set the connected smartphone to use for calls and text messages If you connect your device to more than one webOS smartphone you ...

Page 146: ...incorrectly and your SIM card is locked obtain your PUK2 from your wireless service provider To add to or change the list you need to enter a PIN2 If you enter an incorrect PIN2 more times than allowed by AT T the SIM card locks After the SIM card locks you need to enter a PUK2 to unlock the SIM card Contact AT T to learn more about restricted dialing BEFORE YOU BEGIN Get your PIN2 from AT T If yo...

Page 147: ...Chapter 11 Phone Video Calls 147 1 Open SIM Toolkit 2 View and work with the features displayed Draft 1 Review Top secret Do not distribute HP confidential ...

Page 148: ...148 Chapter 11 Phone Video Calls Draft 1 Review Top secret Do not distribute HP confidential ...

Page 149: ... The first time you open App Catalog review the terms of use and tap Accept 3 Do one of the following To browse the top apps Tap Featured at the bottom of the screen Tap one of the following top app categories Featured Apps Top Paid Top Free or Latest Apps To search by category Tap Categories at the bottom of the screen and tap a category To view subcategories for a category tap All category name ...

Page 150: ...e Info and look at the Available field under Device 1 Open HP App Catalog 2 Find a free app you want see Browse applications in HP webOS App Catalog 3 Tap Free to the right of the app name 4 If the application uses Location Services a notification appears see Location Services Tap Continue 5 To cancel a download Tap on the Downloading progress bar 6 After you download an app tap Launch to open it ...

Page 151: ...nt do one of the following To bill purchases to your AT T account Tap Set Up Carrier Account Select the state associated with your account Confirm the email address where you want to receive purchase receipts or enter a new address Tap Continue To bill purchases to a credit card Tap Set Up Credit Card Select the country associated with your credit card account Select the card type and enter the ca...

Page 152: ...re you want to receive purchase receipts or enter a new address Tap Continue To bill purchases to a credit card Tap Set Up Credit Card Select the country associated with your credit card account Select the card type and enter the card information Confirm the email address where you want to receive purchase receipts or enter a new address Tap Submit 8 Do one of the following To purchase the app usi...

Page 153: ...ersion have carrier billing 3 Enter your HP webOS Account password and tap Submit If you enter an incorrect HP webOS Account password three times a message appears that explains how you can contact Palm support for help 4 Tap OK to verify your email address or tap Change Email Address to enter a different one Purchase receipts are sent to the address shown here 5 Do one of the following To bill pu...

Page 154: ...red or Send Receipts and select a new password requirement or enter a new email address These settings apply to all your billing accounts 6 If prompted enter your HP webOS Account password and tap Submit If you enter an incorrect HP webOS Account password three times a message appears that explains how you can contact Palm support for help 7 Do one of the following To edit the account information ...

Page 155: ... one of the following To display details about an app and the available update Tap the app name To update one app Tap the arrow icon to the right of the app name To update all apps Tap Install Updates Manually check for application updates 1 Open Software Manager 2 Tap Apps to manage downloaded apps that appear in the Launcher or tap Other to manage background apps and services that do not appear ...

Page 156: ...o display details about an app and the available update Tap the app name To update one app Tap the update version number to the right of the app name To update all apps Tap Install All To return to the list of apps Tap My Apps Draft 1 Review Top secret Do not distribute HP confidential ...

Page 157: ...o a secure server Info stored in your HP webOS Account is automatically daily backed up to a secure server Your device backs up the contacts calendar events and memos that are in your HP webOS Account as well as system settings and applications you downloaded to your device If you ever need to erase the info from your device you can restore all your backed up info All data backed up to your HP web...

Page 158: ... is not backed up to your HP webOS Account Table 1 Backup details Application Backed up Not backed up Accounts Usernames for online accounts that sync like Google Entries contacts events messages and so on in online accounts Passwords for online accounts that sync like Google Adobe Reader Nothing is backed up Keep a copy of these files on your computer see Copy files between your device and your c...

Page 159: ...up details Application Backed up Not backed up Messaging Instant messages Usernames for IM accounts Text messages sent or received when your device was connected to a webOS smartphone see Multimedia messages Passwords attachments and history Music Nothing is backed up Keep a copy of these files on your computer see Copy files between your device and your computer Phone Call history entries for any...

Page 160: ...our device is erased apps you downloaded from App Catalog are downloaded again App settings and data stored in the app Applications from sources other than App Catalog Sounds Ringtones Nothing is backed up Tasks Tasks in your HP webOS Account account Usernames for online accounts that sync like Exchange Tasks in online accounts Passwords for online accounts that sync like Exchange Text Assist Noth...

Page 161: ...ata on your device This does not affect the information stored in your online HP webOS Account 1 On your computer go to hpwebos com account 2 Sign in using your HP webOS Account email address and password 3 Click Device Info 4 Click I Lost My Phone Erase Device Update your HP webOS Account settings IMPORTANT To ensure that the data on your device is consistent with that stored on your HP webOS Acc...

Page 162: ... the date and time If you switch from manual time to network time there might be a delay before the network time updates on your device Network Time Network time is set by the AT T network Tap On or Off If you turn this option off select the date and time If you switch from manual time to network time there might be a delay before the network time updates on your device Network time zone Tap On or...

Page 163: ...drive storage such as pictures videos and music Full Erase Erases application data and settings apps you installed and USB drive storage files Use Full Erase if you want a clean erase of your currently installed apps and files but plan to continue using the device Secure Full Erase Erases application data and settings apps you installed and USB drive storage files Use Secure Full Erase if you plan...

Page 164: ...ular file type you can change the default application to use for opening that file type 1 Open Device Info 2 Open the application menu and tap Default Applications 3 To find data types and file types for which more than one app is available look for app names that appear in black type 4 Do either or both of the following To change the default application to use for different functions Under Data T...

Page 165: ... for the day NOTE You cannot use a Touchstone by connecting the USB cable to a computer Start Exhibition Do one of the following When the screen is off place your device on a Touchstone Exhibition starts automatically If you place your device on a Touchstone while the screen is on Exhibition starts when the device has been inactive for the period defined in the Screen Lock settings see Set the int...

Page 166: ...t it to play a continuous slideshow of pictures from any album in the Photos Videos app 1 In Exhibition tap the upper left corner of the screen and tap Photos Videos Playback of the currently selected album starts automatically The default album is All Photos Videos 2 To display playback controls tap the screen 3 When the playback controls are displayed do any of the following To use pictures from...

Page 167: ...n on using the onscreen keyboard see Use the onscreen keyboard 1 Open Regional Settings 2 Under Keyboard Type do one of the following To change the layout or language of the keyboard you are currently using Tap the keyboard To add a keyboard Tap Add Keyboard 3 To select a layout tap the layout currently displayed and then tap a new layout 4 To select a language tap the language currently displayed...

Page 168: ... On Adjust the screen brightness 1 Open Screen Lock 2 Drag the Brightness slider left or right Set the interval for turning the screen off automatically By default your screen turns off after two minutes of inactivity to save battery power You can change this interval 1 Open Screen Lock 2 In Turn off After tap the interval shown and then tap the number of seconds or minutes Change your wallpaper Y...

Page 169: ...ecure Unlock if you want to require a PIN or a password to unlock the screen 1 Open Screen Lock 2 To turn Secure Unlock on In Secure Unlock tap Simple PIN or Password and do one of the following Simple PIN Enter a PIN of any length This is a PIN that you make up Enter the PIN again to confirm and then tap Done Password Enter a password containing any combination of letters and numbers Enter the pa...

Page 170: ... turned off in Sounds Ringtones they do not play even if you have the system menu sound setting turned on 1 Open Sounds Ringtones 2 Do one of the following To turn off all sounds In Sounds tap On to switch all sounds from On to Off To turn off a specific group of sounds In System Sounds or Keyboard Clicks tap On to switch from On to Off NOTE Calendar Email and Messaging notification sounds are con...

Page 171: ... MP3 Copy a file from your computer see Copy a ringtone to your device To use an AMR or QCELP file as a ringtone the file must be stored in the ringtones folder in your device s USB drive storage Here s how to get the file into the correct folder Files downloaded from App Catalog The file is placed in the ringtones folder automatically Files copied from your computer You must place the file in the...

Page 172: ...you can use that song as the ringtone for your device The ringtone you select here applies globally to all incoming calls You can also set a unique ringtone for a contact see xref Add a ringtone to a contact 1 Open Sounds Ringtones 2 Tap the displayed ringtone 3 Tap 4 Tap to the right of a song title to preview it Tap the song title to add it to your list of ringtones 5 When the list of ringtones ...

Page 173: ...device The new file appears in the list of ringtones on your device You can select the new ringtone to apply to all incoming calls see Select a file from the ringtones folder as a ringtone or set it as a unique ringtone for a contact see xref Add a ringtone to a contact Draft 1 Review Top secret Do not distribute HP confidential ...

Page 174: ...174 Chapter 13 Preferences Draft 1 Review Top secret Do not distribute HP confidential ...

Page 175: ...e area and you want to access the web Your wireless service provider s service plan incurs additional charges for data services and you want to minimize data service charges by using a Wi Fi connection instead Why use a Wi Fi connection A Wi Fi connection is especially helpful in the following situations You re outside a coverage area and you want to access the web Your AT T service plan incurs ad...

Page 176: ...e Connect to a new open network and Connect to a new secure network Connect to a new open network For an explanation of open networks see Are there different kinds of Wi Fi networks 1 Open Wi Fi 2 Make sure Wi Fi is on see Turn Wi Fi on off 3 Do one of the following If the network you want is displayed tap the network name If the network you want is not displayed tap Join network and enter the net...

Page 177: ...port the notification for a captive portal sometimes appears This means that to connect to this Wi Fi access point you must first go to a special Internet page known as a captive portal before you can connect to the Internet A captive portal might be used by your Wi Fi host for authentication or for payment to access the Internet To connect to a captive portal 1 Tap at the top of the screen and th...

Page 178: ... or Connect to a new secure network to connect to the network again To disconnect from a network but keep it on your list of known networks Turn off Wi Fi see Turn Wi Fi on off This disconnects you from the network To disconnect from a network and remove it from your list of known networks Open Wi Fi Tap the network name and then tap Forget Network Put Wi Fi to sleep when the screen is off By defa...

Page 179: ... printers or wireless enabled printers on a corporate network however may need to be added manually to your device 1 Open Print Manager 2 Tap Add or remove printer 3 Tap Enter Printer IP Address and enter the printer s IP address 4 Optional Tap Name Printer and enter a name for the printer If you do not enter a name the printer s IP address is used as the default name 5 Tap Add Printer Cancel prin...

Page 180: ...DES algorithm Strong encryption may still be used depending on what the VPN server decides None enables no encryption Encryption is not disabled and may still be used depending on the VPN server With the None option the VPN profile is simply allowed to use no encryption NAT traversal method Cisco UDP NAT T always NAT T auto detect or Disabled 1 Open VPN 2 Tap Add Profile 3 If VPNC is not selected ...

Page 181: ...PN 2 Tap beside a connected profile Disconnect from a profile Do one of the following Open VPN and tap a connected profile From any screen open the system menu tap VPN and tap a connected profile Edit a profile 1 Do one of the following Open VPN From any screen open the system menu and tap VPN and then tap VPN Preferences 2 Tap beside the profile you want to edit and tap to open Profile Details 3 ...

Page 182: ...tional Tap On to switch Background Data Collection from On to Off Background Data Collection is available only when Google Services is on see Turn Google Services on off When Background Data Collection is on anonymous location data is collected from your device This data is used to improve the quality of location services Turn Google Services on off I need to add GPS documentation for WR and X5 Go...

Page 183: ... Audio webOS Phone Keyboard or Other to filter the list of discoverable Bluetooth devices 5 Tap a device name 6 If a passkey is not required pairing is complete when the Devices list appears If required tap Allow on the other device to complete the pairing If a passkey is required do one of the following An automatically generated passkey appears on the passkey screen Check the other device screen...

Page 184: ...side of the screen and tap Delete Rename a device 1 Open Bluetooth 2 Tap and hold the device name 3 Enter a new name 4 Tap outside the device name field to save your changes Touch to Share What is Touch to Share Touch to Share lets you easily transfer web pages between your HP XXX and an HP webOS smartphone If you have a web page open on your HP XXX or on a webOS smartphone simply touch the device...

Page 185: ...ationship with a webOS smartphone you can manage the connection preferences from the Bluetooth app see Manage webOS smartphone connection preferences Share a web page using Touch to Share 1 Open Web and open a web page that you want to send to your smartphone 2 Tap the smartphone to the Center button of the device 3 If Bluetooth was not turned on one or both devices tap Turn on Bluetooth on one or...

Page 186: ...186 Chapter 14 Wireless connections Draft 1 Review Top secret Do not distribute HP confidential ...

Page 187: ...ot working the way you expect it to Has it stopped responding to taps Is one of your applications not responding or behaving in an unexpected way These problems can be pretty easy to fix Here are five different methods 5Ts that you can try on your own to get your device working again Try each method in the order it s presented to see if it solves your problem When the problem is solved stop T1 Thr...

Page 188: ...ill holding down the power button press and hold Center until the HP logo appears about 15 seconds Why this might help A restart may be effective if the screen is off and you can t turn it on or if the screen is on but doesn t respond to taps or other gestures NOTE Because open applications are forced to close immediately during this kind of restart some unsaved data may be lost T4 Top off the bat...

Page 189: ...n from left to right Do you see 1 Your wireless service provider s name 2 The name AT T No Then your device isn t activated If your device uses a SIM card make sure that the card is not damaged and that it is inserted correctly If you cannot activate your device contact your wireless service provider for help 3 The 3G icon No Then move outside or go to a more built up area until you see the 3G ico...

Page 190: ...rst and last name 3 Tap the Email field and enter a valid email address Enter the same email address in the Confirm Email field Note the following Enter the full address for example yourname emailaccount com Enter the address accurately with an sign and a period and the appropriate domain type at the end com net and so on 4 Create a password for your account It must be between 6 and 20 characters ...

Page 191: ...e HP webOS Account 2 Click Forgot password 3 Enter the email address you used to create your HP webOS Account and click Next 4 Enter the answer to your security question and click Next 5 Enter your new password twice 6 Optional Click Change Security Question select a security question and enter your answer 7 Click Reset Password If you never verified your account or didn t create a security questi...

Page 192: ...if you connect it to a computer using the USB cable Make sure the small end of the cable is securely attached to the charger microUSB connector on your device Make sure the other end is securely connected to the AC charger Make sure the AC charger is securely inserted into a working outlet Try a different outlet if one is available Try a different compatible USB cable if one is available If you ar...

Page 193: ...enter 5 Look closely at the screen If the display appears but is faint try adjusting the screen brightness see Turn auto dim on off 6 If the problem persists connect your device to the AC charger see Charge the battery If you see a faint display try to restart your device see Restart your device 7 If you don t see a display or the screen doesn t respond to taps press and hold both the power button...

Page 194: ...ne account you can remove that application from the account using the Accounts application The online account continues to sync with any other related applications 1 Open Accounts 2 Tap the account name 3 To change which applications are associated with the account For each app listed tap On or Off You can also remove an application from online account sync from within the application itself 1 Ope...

Page 195: ...A notification tells me that there is not enough free memory to synchronize 1 Press Center to display Card view 2 Scroll through the cards and note how many applications are open 3 Close any application you are not using by throwing its card off the top of the screen If the problem persists see Making room on your device for other suggestions A notification tells me that the server could not be re...

Page 196: ...Wi Fi network see I can t make a Wi Fi connection from my home network or I can t make a Wi Fi connection from a public or corporate network Turn off Wi Fi see Turn Wi Fi on off A Wi Fi connection can prevent a phone service data connection Make sure you are in an area with good signal strength see Signal strength is weak Check to see if you have data services enabled Open Phone open the applicati...

Page 197: ...omplies with your email provider s requirements Verify both your password and your username for your email account If you changed your password in an online email account you must change the password on your device see Change account login settings Some wireless service providers require you to be on their network to use your email account If this is the case be sure to use your provider s network...

Page 198: ...s sending and receiving email using an Exchange email account see the following sections I have an Exchange account at work but my data is not being downloaded to my device I entered the settings to sync with Exchange but I can t synchronize with my company s Exchange server A notification tells me that ActiveSync encountered a problem on the server A notification tells me that ActiveSync encounte...

Page 199: ...smartphone see Connect your HP XXX to an HP webOS smartphone If possible contact the recipient of the message and make sure the receiving device can handle the type of message you re sending If a message arrives but does not display a notification make sure message notifications are turned on see Customize messaging notifications I can t send or receive multimedia messages You can t send or receiv...

Page 200: ... select your Wi Fi network from the list If the device does not detect your Wi Fi network continue to the next step Try connecting to the Wi Fi network with another computer or device If you cannot connect using the other device there may be a problem with your Internet connection or wireless router Unplug the modem and the wireless router and reboot the modem Once the modem re establishes an Inte...

Page 201: ...is working correctly Also find out if a password is required in order to access this network Does the Wi Fi network use the WEP security option When using the WEP security option you must enter the passcode in hex characters on your device instead of in alphanumeric characters The hex passcode is stored in the Wi Fi router software Work with the system administrator to locate the passcode associat...

Page 202: ... either of the following To switch to landscape mode to see more of the image turn the device on its side To zoom in on the image pinch out or double tap the image A secure site refuses to permit a transaction Some websites don t support certain browsers for transactions Contact the site s webmaster to make sure the site allows transactions using your device s web browser Calendar and Contacts I h...

Page 203: ...e account make sure the email account is set up as an Exchange account not a POP or IMAP account An Exchange account that is set up as a POP or IMAP account cannot sync contacts see Change account login settings If the missing contact is from Facebook LinkedIn or Yahoo note the following Facebook and LinkedIn contact info comes from the profile of the Facebook friend or LinkedIn contact Because Fa...

Page 204: ... Google accounts sync events one month back and two months forward Yahoo accounts sync events one month back and three months forward Exchange accounts sync events two weeks back and unlimited forward If you are trying to synchronize with a desktop application using the USB cable note that HP webOS does not support synchronization of HP webOS devices with desktop software such as Palm Desktop soft...

Page 205: ...ime zone either on the device or in the online account so that the time zones match I have duplicate calendar events If the events are from an online account delete the account from your device see Use the Accounts application to edit or delete an online account log in to the account on your computer and delete any duplicate data and then add the account to your device again see Use the Accounts a...

Page 206: ...uring playback Low memory on your device may cause video files to play with poor quality Close any other open cards and play the video again Try viewing the same file on your computer and observe the video quality If the video quality is poor when played on the computer the file may be corrupted Download a new copy of the file to the computer and try again If the new file still won t play on the c...

Page 207: ...nd click Search If you find the app click the link Download Now webOS Link below the application image When prompted enter your mobile phone number Click Send to my phone HP sends a text message to your device with a link to the application in App Catalog After the text message arrives tap the link Go to the app developer s website and confirm the app name including spelling and that the app is av...

Page 208: ...ssing and holding the power button Center Screens you capture are saved in the screencaptures folder in Photos Videos Look for the app in Software Manager see Manage applications with Software Manager You may see one of the following icons to the right of the app name Make sure you have a data connection see I don t know if I have a data connection If you are making a data connection over your wir...

Page 209: ...ns of webOS If you installed an application via a mechanism other than App Catalog you may find that you cannot download or install software updates but the device continues to prompt you to update If you have installed such an application you need to remove the app before attempting to update your webOS device Follow the developer s instructions on how to uninstall these apps If you installed an ...

Page 210: ...n Open Sounds Ringtones If Off appears next to Vibrate tap Off to change the setting from Off to On Tap hold and drag the Ringtone Volume slider in either direction The device should vibrate and the ringtone should play I am working with a support agent and need to find my IMEI number The IMEI number is located on the back of your device Transferring information to and from your computer I copied ...

Page 211: ... or partial erase After you perform one of the erase options on your device enter your existing HP webOS Account email address and password don t create a new one When you do this all data that has been backed up to your profile contacts calendar events and tasks as well as apps you bought through App Catalog is restored to your device To restore information about your online accounts to your devi...

Page 212: ...s com support to see a list of supported devices NOTE This list contains only devices that have been tested for compatibility It is possible that a device that does not appear on the list may be compatible with your HP XXX Make sure that the Bluetooth feature is turned on see Turn the Bluetooth feature on off Make sure that your device is paired with your hands free device and the hands free devic...

Page 213: ...tore a large number of files or install many applications the internal memory on your device may fill up Here are some ways to clear space on your device Photos Videos Music Amazon MP3 if available Quickoffice Adobe Reader Large files take up a lot of memory Move files to your computer see Copy files between your device and your computer or delete them from your device Email Email attachments can ...

Page 214: ...214 Chapter 15 Troubleshooting Draft 1 Review Top secret Do not distribute HP confidential ...

Page 215: ...bOS App Catalog on your device You can check for application updates manually in Software Manager Additional fees may apply See Manually check for application updates card A minimized view of an open application You can easily move among and reorder cards in Card view To reduce the app you re working in to a card press Center see Center Tap a card to restore the full screen view of the application...

Page 216: ...can also use Quick Actions to create new items such as email messages calendar events or memos by entering all or part of the item s text See X REF TO JUST TYPE CHAPTER TITLE Launcher A group of screens called pages that display all your applications To open the Launcher tap in Quick Launch see Quick Launch or from the active application press Center to get to Card view and then tap In the Launche...

Page 217: ...ontal skimming of your finger on the touchscreen used for example to go from page to page in the Launcher or from day to day in Calendar See Use gestures Tap swipe drag flick pinch Synergy feature The feature that lets you take advantage of merged views and linked contacts on your device See Your HP XXX system menu A menu hidden in the upper right corner of the screen that lets you turn on off wir...

Page 218: ...218 A Terms Draft 1 Review Top secret Do not distribute HP confidential ...

Page 219: ...apps Box Net Adobe Reader Quickoffice On previous builds I could remove docs on the device but I could not add docs on the device On 3023 I can t do anything can t even see docs in the online account The device hangs on loading files Remove account is not working in Adobe Reader or Quickoffice on build 3023 Dropbox Adobe Reader Quickoffice On previous builds I could remove docs on the device but I...

Page 220: ...leMe Email Adobe Reader Quickoffice Photobucket Photos Videos Transfer from web to device No Yes Only info in Photos Videos is deleted Skype Contacts Messaging Contacts Transfer from web to device Messaging Sync Contacts No Messaging Yes Contacts Yes Messaging Yes The account is removed from all apps Snapfish Photos Videos Transfer from web to device No Yes Only info in Photos Videos is deleted Ya...

Page 221: ...our data What you add or change in one location is automatically added or changed in the other Transfer A one way update of your data You can add or change data only in one location the data is then copied to the other location Only the data on your device is deleted The data source is not affected If you delete an account from your device using the Accounts app all data from that account is remov...

Page 222: ...222 B Online accounts available for webOS devices Draft 1 Review Top secret Do not distribute HP confidential ...

Page 223: ... Camera Front facing 1 3 megapixel webcam Size 9 45 in x 7 48 in x 0 54 in 240 mm x 190 mm x 13 7 mm Weight 1 6 pounds 740grams Operating temperature range 32 F to 104 F 0 C to 40 C 10 to 90 RH Connectivity Wi Fi 802 11 b g n with WPA WPA2 WEP 802 1x authentication WISPr support Bluetooth wireless technology 2 1 EDR with A2DP stereo Bluetooth support Display 9 7 inch XXXX mm XGA capacitive multito...

Page 224: ...Internal stereo speakers with Beats AudioTMTM Back cover nonremovable Compatible with the HP Touchstone for TouchPad charging dock sold separately Included HP webOS applications at time of purchase Calendar Contacts Email Facebook should I include this as an app HP App Catalog Memos Messaging Music Phone Photos Videos Quickoffice DOC DOCX XLS XLSX PPT PPTX VPN Web Table 1 Specifications Category D...

Page 225: ...M Toolkit Software Manager Sounds Ringtones System Updates Text Assist Wi Fi Included third party applications at time of purchase Adobe Reader Amazon Kindle Should this be included here as an app and will it be available everywhere Amazon MP3 Should this be included here as an app and will it be available everywhere Maps AT T Navigator YouTube Should this be included here as an app and will it be...

Page 226: ...226 C Specifications Draft 1 Review Top secret Do not distribute HP confidential ...

Page 227: ...tion the Mandatory Software Update shall be deemed Software under this Agreement and all the same terms and conditions shall apply as they would to any Software under this Agreement Occasionally you may also be asked if you would like to accept a Paid Software Update which may provide additional functionality These updates will not be mandatory and you will always be asked for your consent Upon yo...

Page 228: ...machine readable copy of that source code by written request to HP s subsidiary Palm Inc at Palm Inc Attention Open Source Compliance 950 W Maude Ave Sunnyvale CA 94085 USA HP may require an administrative fee to provide physical copies of such Open Source Software This offer is valid for a period of three 3 years from the date of your acceptance of this Agreement CONSENT TO USE OF DATA You agree ...

Page 229: ... State of California and by the federal laws of the United States excluding their conflicts of laws provisions The United Nations Convention on Contracts for the International Sale of Goods 1980 is hereby excluded in its entirety from application to this Agreement If you acquired this Software or the HP device in the European Economic Area or Switzerland this Agreement shall be governed by the law...

Page 230: ...t be co located or operating in conjunction with any other antenna or transmitter Battery replacement for product with non removable battery Do not attempt to replace the rechargeable battery the battery may only be replaced by HP Authorized Service Provider Canada Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interf...

Page 231: ...de cet équipement 2 4 GHz Wireless LAN est soumise a certaines restrictions Cet équipement peut être utilisé à l intérieur d un bâtiment en utilisant toutes les fréquences de 2400 à 2483 5 MHz Chaîne 1 13 Pour une utilisation en environnement extérieur les fréquences comprises entre 2400 2454 MHz Chaîne 1 9 peuvent être utilisées Pour les dernières restrictions voir http www arcep fr Italy E neces...

Page 232: ...ssemble the device or its accessories Only qualified personnel must service or repair the device or its accessories If your device or an accessory has been submerged in water punctured or subjected to a severe fall do not use it until you have taken it to be checked at an authorized service centre ESD Safety Electrostatic discharge ESD can cause damage to electronic devices if discharged into the ...

Page 233: ... A chemical information report for this product can be found at http www hp com go reach Hazardous Substances This product is in compliance with the Restrictions of Hazardous Substances RoHS directive 2002 95 EC This HP product is designed to comply with the Waste Electrical and Electronic Equipment WEEE Directive 2002 96 EC The EU WEEE directive 2002 95 EC requires manufacturers to provide treatm...

Page 234: ...234 D Important safety and legal information Draft 1 Review Top secret Do not distribute HP confidential ...

Page 235: ...lude Bookmarks Include Comments By default the search tool searches document text only Select either or both of these options to include bookmarks and or comments in your search results 4 Press Enter on your keyboard The search tool highlights the first instance of your term 5 To find the next instance of the term click ICON To find the previous instance click ICON Display a list of all matching i...

Page 236: ...ears in the search window 7 Double click an entry in the list to jump to that instance of the term in the User Guide TIP Click Use Advanced Search Options at the bottom of the search window to access additional search features With these options you can enter a multi word search term and then choose whether to search all or any of the words in the term You can also choose to search on only part of...

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