HP NetStorage 6000, User Manual

Page: 169 / 192

Troubleshooting and Error Codes
Browser Issues
E-4
Browser Issues
Problem Solution
The web browser does
not connect to the unit. Try disabling the proxy on the web browser, or
exclude intranet addresses.
The IP address does
not respond to the web
browser.
•
Make sure the unit accepted the IP address
entered in the front panel display. Recheck the
IP address on the front panel.
•
Make sure the network connection is working.
Ping the unit (open a command prompt, then
type
ping
and the unit’s IP address) from
another networked computer. If the unit does
not respond, check network connections and
topology.
•
Make sure there is no IP address conflict with
another computer. The easiest way to
determine this is to turn off the unit and ping it
again. If the unit responds while it is turned off
then you have an IP conflict. Alternatively, the
Telnet or TTY interface event log displays an IP
conflict message when one exists.
The NetStorage web
interface pages are not
displaying correctly. The NetStorage web interface uses Java
components to properly display system
information. These components require secure
access to the HP NetStorage 6000. As a result,
your browser may generate a security warning.
You must accept content from or grant privileges
to Hewlett-Packard Company. If you fail to do so,
you must restart your browser and accept
content from or grant privileges to Hewlett-
Packard Company. To prevent further security
warnings from appearing, check the box at the
bottom of the security warning window.