78 Chapter 6 Troubleshooting
ENWW
Error codes
If a fax problem occurs which prevents or interrupts sending or
receiving of a fax, an error code is generated that will help in
determining the cause of the problem. Error codes will show up in the
“Printing the fax activity log” on page 66, “Printing the fax call report
(include thumbnail)” on page 65, and the T.30 Protocol Trace (see
Service Settings below). Print one of these three reports to obtain
the error code. A detailed description of the error codes and the
appropriate action can be found at
www.hp.com
by searching for the
Q3701A or HP LaserJet MFP Analog Fax Accessory 300.
Service settings
This menu contains selections that can help with troubleshooting if
the corrective action taken under the Error Codes section is
unsuccessful. The service settings section is intended for use when
an HP service representative is assisting the user. The following are
the descriptions of each of the selections on the menu.
T.30 Trace: The T.30 trace is a printed report which produces a
record of all the communications between the sending and receiving
fax machines for the last Fax transmission or reception. The report
has many technical details which are usually beyond the scope of
most users. However the report contains detailed error codes and
other information that may be useful in troubleshooting a particular
problem related to sending or receiving a FAX. The report contents
may be requested by an HP service representative when trying to
determine the cause of a problem and will help to determine the
appropriate action. (For error code information, see “Error codes” on
page 78.)
Faxes you send are not
arriving at the receiving
fax machine.
The receiving fax machine
might be turned off or might
have an error condition, such
as being out of paper.
Call the recipient to make sure the
fax machine is turned on and ready
to receive faxes.
A fax might be in memory
because it is waiting to redial
a busy number, or there are
other jobs ahead of it waiting
to be sent.
If a fax job is in memory for either
of these reasons, an entry for the
job appears in the fax log. Print the
fax activity log (see “Printing the fax
activity log” on page 66), and check
the Result column for jobs with a
Pending designation.
Problem
Cause
Solution
Summary of Contents for LaserJet MFP Analog Fax Accessory 300
Page 2: ......
Page 3: ...English HP LaserJet MFP Analog Fax Accessory 300 Fax Guide ...
Page 66: ...58 Chapter 3 Configuration ENWW ...
Page 72: ...64 Chapter 4 Faxing advanced ENWW ...
Page 104: ...96 ENWW ...
Page 136: ...26 Chapitre 1 Installation FRWW ...
Page 174: ...64 Chapitre 3 Configuration FRWW ...
Page 186: ...76 Chapitre 5 Journaux de télécopie FRWW ...
Page 200: ...90 Chapitre 6 Dépannage FRWW ...
Page 218: ...108 FRWW ...
Page 219: ...Español Accesorio de fax analógico HP LaserJet MFP 300 Guía de fax ...
Page 250: ...26 Capítulo 1 Instalación ESWW ...
Page 298: ...74 Capítulo 5 Registros de fax ESWW ...
Page 330: ...106 ESWW ...
Page 331: ...Português Acessório de fax analógico 300 do HP LaserJet MFP Guia do fax ...
Page 362: ...26 Capítulo 1 Instalação PTBR ...
Page 410: ...74 Capítulo 5 Logs de fax PTBR ...
Page 442: ...106 PTBR ...
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Page 444: ... Q3701 90923 Q3701 90923 Q3701 90923 2005 Hewlett Packard Development Company L P www hp com ...