Table 13 Basic Low End Troubleshooting
(continued)
Action
Condition
Step
3. Examine the iLO 2 MP subsystem logs for events related
to DC power rails.
Preceding problem is fixed when the front panel LEDs are
as follows: Health is off and power is steady green.
A fatal fault has been detected and logged while booting
or running System F/W.
Server health LED is off and Internal health LED
is steady green, iLO 2 MP is not running.
3a
1. Cannot access the iLO 2 MP at this time (see
“Troubleshooting Management Subsystem ” (page 105)
).
2. Must reseat or replace the server blade. Preceding
problem is fixed when iLO 2 MP logs can be read and
both front panel health LED and server power LED states
show: Flashing green or steady green, and steady green,
respectively.
A warning or critical failure has been detected and logged
while booting or running system firmware. Examine the
Server health LED is flashing amber and Internal
health LED is steady green. The BMC and iLO
2 MP are running.
3b
iLO 2 MP logs for events related to switched DC power or
cooling fans or configuration. Preceding problem is fixed
when both front panel health LED and server power LED
states show: Flashing green or steady green, and steady
green, respectively.
Nothing may be logged for this condition. Since the BMC
controls the different states of the server health LED, the
Cannot see iLO 2 MP prompt on system console
-- blade server power is on. BMC and iLO 2 MP
are running.
4a
server health LED state indicates that the server blade is
either booting or running system F/W, or booting or
running OS.
1. Look for loose, damaged, or disconnected signal cables
between the system console device, and serial port
connector on the front panel.
2. Verify proper ‘Terminal type is set: supported settings
are hpterm and VT100+ (default) and VTUTF8.
3. Verify that the RS232C configuration matches between
the server blade and the local console (see
“Troubleshooting the Server Interface (System Console)”
(page 106)
).
4. As a last resort, replace the server blade. Preceding
problem is fixed when the iLO 2 MP menu appears on the
system console.
Nothing may be logged for this condition.
1. Examine the iLO 2 MP logs for entries related to
processors, processor power modules (PPM)s, and shared
Cannot see EFI prompt on system console. BMC
and iLO 2 MP are running.
4b
memory, and core I/O devices (see
“Errors and Error Logs”
(page 98)
).
2. As a last resort, replace the server blade. Preceding
problem is fixed when the EFI menu appears on the system
console.
Nothing may be logged for this condition.
1. Reinsert the boot disk into the drive bay (see
“Supported
Configurations” (page 101)
).
Cannot find a boot disk. BMC and iLO 2 MP
are running.
4c
2. Search for the boot disk ACPI path using the EFI Shell
(
map-r
) command (see
Table 26 (page 104)
).
3. Examine the iLO 2 MP logs for entries related to
processors, processor power modules (PPM)s, and shared
memory, and core I/O devices (see
“Errors and Error Logs”
(page 98)
).
Methodology
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