HP DL360 - ProLiant - Photon, Reference And Troubleshooting Manual

Page: 145 / 246

Troubleshooting 145
•
You want to change the operating system selection.
•
You encounter a failure-causing error during the SmartStart installation.
•
You encounter an error when completing the steps of a factory-installed
operating system installation.
The Erase Utility can be accessed from the Software and Drivers Download
website (
http://h18007.www1.hp.com/support/files/server ) or the Maintenance
Utilities menu of the SmartStart CD.
Contacting HP
Contacting HP Technical Support or an Authorized Reseller (on page 145 )
Server Information You Need (on page 146 )
Contacting HP Technical Support or an Authorized Reseller
Contact HP only if, after completing the procedures described in this guide, the
problem with the server remains.
IMPORTANT: Collect the appropriate server information ("Server
Information You Need" on page
146 ) and operating system information
("Operating System Information You Need" on page 147 ) before
contacting HP for support.
For the name of the nearest HP authorized reseller:
•
In the United States, call 1-800-345-1518.
•
In Canada, call 1-800-263-5868.
•
In other locations, refer to the HP website ( http://www.hp.com ).
For HP technical support:
•
In North America, call the HP Technical Support Phone Center at 1-800-633-
3600. This service is available 24 hours a day, 7 days a week. For continuous
quality improvement, calls may be recorded or monitored.