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HP DL360 - ProLiant - Photon, Reference And Troubleshooting Manual

Download the free deployment manual for the HP DL360 ProLiant Photon, a groundbreaking product that combines cutting-edge technology with exceptional performance. Unlock the full potential of this server by accessing the comprehensive manual, available for instant download from our website.

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 Troubleshooting 

155 

 

Logical Drive X Status = Overheating .......................................................................................

171

Logical Drive X Status = Recovering (rebuilding data on a replaced drive) .............................

172

Logical Drive X Status = Wrong Drive Replaced ......................................................................

172

Loose Cable Detected - Logical Drives May Be Marked FAILED Until Corrected..................

172

Mirror Data Miscompare ............................................................................................................

172

No Configuration for Array Accelerator Board..........................................................................

173

NVRAM Configuration Present, Controller not Detected..........................................................

173

One or More Drives is Unable to Support Redundant Controller Operation .............................

173

Other Controller Indicates Different Hardware Model...............................................................

173

Other Controller Indicates Different Firmware Version.............................................................

173

Other Controller Indicates Different Cache Size........................................................................

174

RIS Copies Between Drives Do Not Match ...............................................................................

174

SCSI Port X Drive ID Y failed - REPLACE (failure message) .................................................

174

SCSI Port X, Drive ID Y Firmware Needs Upgrading ..............................................................

174

SCSI Port X, Drive ID Y Has Exceeded the Following Threshold(s)........................................

175

SCSI Port X, Drive ID Y is not Stamped for Monitoring...........................................................

175

SCSI Port X, Drive ID Y May Have a Loose Connection... ......................................................

175

SCSI Port X, Drive ID Y RIS Copies Within This Drive Do Not Match ..................................

176

SCSI Port X, Drive ID Y...S.M.A.R.T. Predictive Failure Errors Have Been Detected in the 
Factory Monitor and Performance Data... ..................................................................................

176

SCSI Port X, Drive ID Y...S.M.A.R.T. Predictive Failure Errors Have Been Detected in the 
Power Monitor and Performance Data... ....................................................................................

176

SCSI Port X, Drive ID Y Was Replaced On a Good Volume: (failure message) ......................

176

Set Configuration Command Issued...........................................................................................

177

Soft Firmware Upgrade Required...............................................................................................

177

Storage Enclosure on SCSI Bus X has a Cabling Error (Bus Disabled)... .................................

177

Storage Enclosure on SCSI Bus X Indicated a Door Alert.........................................................

177

Storage Enclosure on SCSI Bus X Indicated a Power Supply Failure... ....................................

177

Storage Enclosure on SCSI Bus X Indicated an Overheated Condition.....................................

178

Storage Enclosure on SCSI Bus X is Unsupported with its Current Firmware Version... .........

178

Storage Enclosure on SCSI Bus X Indicated that the Fan Failed... ............................................

178

Storage Enclosure on SCSI Bus X Indicated that the Fan is Degraded......................................

179

Storage Enclosure on SCSI Bus X Indicated that the Fan Module is Unplugged... ...................

179

Storage Enclosure on SCSI Bus X - Wide SCSI Transfer Failed...............................................

179

Swapped Cables or Configuration Error Detected. A Configured Array of Drives... ................

179

Swapped Cables or Configuration Error Detected. A Drive Rearrangement... ..........................

180

Swapped Cables or Configuration Error Detected. An Unsupported Drive Arrangement Was 
Attempted... ................................................................................................................................

180

 
  
  

 

Swapped Cables or Configuration Error Detected. The Cables Appear To Be Interchanged... .

181

Swapped Cables or Configuration Error Detected. The Configuration Information on the 

Summary of Contents for DL360 - ProLiant - Photon

Page 1: ...HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide April 2004 First Edition Part Number 359539 001 ...

Page 2: ... Windows NT are U S registered trademarks of Microsoft Corporation Intel and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Linux is a U S registered trademark of Linus Torvalds HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide April 2004 First Edition Part Number 359539 001 Audience Assumptions...

Page 3: ...EDs 19 Hot Plug SCSI Hard Drive LED Combinations 20 Optional Battery Backed Write Cache Enabler LEDs 21 Battery Backed Write Cache Enabler LED Statuses 21 Fan Module Locations 22 Processor Zone Fan Module LED 23 Server Operations 25 Powering Up the Server 25 Powering Down the Server 25 Extending the Server from the Rack 26 Removing the Access Panel 27 Installing the Access Panel 28 Removing PCI Ri...

Page 4: ...g a Hard Drive Blank 49 SCSI Hard Drive Guidelines 49 Installing a SCSI or SATA Hard Drive 50 Optical Device Option 51 Battery Backed Write Cache Enabler Option 52 Redundant Hot Plug AC Power Supply Option 54 Expansion Board Options 57 PCI Expansion Slot Definitions 57 Expansion Board 57 Installing an Expansion Board 58 Installing a PCI Express Riser Board 59 Server Cabling 63 Cabling Overview 63 ...

Page 5: ...port Packs 82 Operating System Version Support 82 Change Control and Proactive Notification 82 Care Pack 82 Battery Replacement 83 Troubleshooting 85 Server Diagnostic Steps 85 Important Safety Information 85 Preparing the Server for Diagnosis 89 Symptom Information 90 Diagnostic Steps 91 Procedures for All ProLiant Servers 105 Hardware Problems 105 Software Problems 135 Contacting HP 145 Error Me...

Page 6: ...27 Modifications 228 Cables 228 Mouse Compliance Statement 228 Canadian Notice Avis Canadien 228 European Union Notice 229 Japanese Notice 230 BSMI Notice 230 Korean Notices 230 Laser Compliance 231 Battery Replacement Notice 232 Server Specifications 233 Environmental Specifications 233 Server Specifications 233 Technical Support 235 Related Documents 235 HP Contact Information 235 Acronyms and A...

Page 7: ...stem Board LEDs 14 System LEDs and Internal Health LED Combinations 16 Internal USB Connector 17 SCSI IDs and SATA Device Numbers 18 Hot Plug SCSI Hard Drive LEDs 19 Hot Plug SCSI Hard Drive LED Combinations 20 Optional Battery Backed Write Cache Enabler LEDs 21 Battery Backed Write Cache Enabler LED Statuses 21 Fan Module Locations 22 Processor Zone Fan Module LED 23 Front Panel Components ...

Page 8: ...tion Status 1 Power On Standby button and system power LED Green System is on Amber System is shut down but power is still applied Off Power cord is not attached power supply failure has occurred no power supplies are installed facility power is not available or the DC to DC converter is not installed 2 UID button LED Blue Identification is activated Flashing blue System is being remotely managed ...

Page 9: ...er redundancy failure has occurred When the server is in standby mode power supply health is normal 5 NIC 1 link activity LED Green Network link exists Flashing green Network link and activity exist Off No link to network exists If power is off view the LEDs on the RJ 45 connector for status by referring to the rear panel LEDs Rear Panel LEDs and Buttons on page 11 6 NIC 2 link activity LED Green ...

Page 10: ... 64 bit 133 MHz 3 3V optional PCI Express slot 1 x8 2 PCI X expansion slot 2 64 bit 133 MHz 3 3V optional PCI Express slot 2 x8 3 Power supply bay 2 4 Power supply bay 1 populated 5 Rear USB connector 6 10 100 1000 NIC 2 7 10 100 1000 NIC 1 8 iLO management port 9 Mouse connector 10 Keyboard connector 11 Video connector 12 Serial connector ...

Page 11: ...ts 2 iLO link Green Link exists Off No link exists 3 10 100 1000 NIC 2 activity Green Link exists Flashing green Activity exists Off No link exists 4 10 100 1000 NIC 2 link Green Link exists Off No link exists 5 10 100 1000 NIC 1 link Green Link exists Off No link exists 6 10 100 1000 NIC 1 activity Green Activity exists Flashing green Activity exists Off No activity exists ...

Page 12: ...ted System Board Components Item Description Item Description 1 DIMM slots 1 4 9 Power supply connector 2 NMI switch 10 Power supply signal connector 3 System maintenance switch SW2 11 Smart Array 6i memory module connector 4 Processor 1 socket 12 Remote management connector 5 Processor 2 socket 13 SATA connectors SATA model only 6 Processor zone fan module connector 14 PCI riser board assembly co...

Page 13: ... models only System Maintenance Switch Position Default Function S1 Off Off iLO security is enabled On iLO security is disabled S2 Off Off System configuration can be changed On System configuration is locked S3 Off Reserved S4 Off Reserved S5 Off Off Power on password is enabled On Power on password is disabled S6 Off Off No function On ROM treats the system configuration as invalid S7 S8 Off Off...

Page 14: ...to do a hard reset Resetting the system erases any information that would support root cause analysis Systems running Microsoft Windows operating systems experience a blue screen trap when the operating system crashes When this happens Microsoft recommends that system administrators perform an NMI event by pressing a dump switch The NMI event enables a hung system to become responsive again System...

Page 15: ...lly 8 PPM 2 failure Amber PPM has failed Off PPM is operating normally 9 Processor 2 failure Amber Processor has failed Off Processor is operating normally 10 Power supply signal connector interlock failure Amber Power supply signal cable is not connected Off Power supply signal cable is connected 11 Standby power good Green Auxiliary power is applied Off Auxiliary power is not applied 12 Power su...

Page 16: ...m LEDs and the internal health LED indicate system status The front panel health LEDs indicate only the current hardware status In some situations HP SIM may report server status differently than the health LEDs because the software tracks more system attributes System LED and Color Internal Health LED Color Status Processor failure socket X Amber Red One or more of the following conditions may ex...

Page 17: ...th Driver has detected a cautionary temperature level Red The server has detected a hardware critical temperature level Riser interlock Amber Red The PCI riser board assembly is not seated Online spare memory Amber Amber Bank X failed over to the online spare memory bank Power converter module interlock Amber Red The power converter module is not seated Fan module Amber Amber A redundant fan has f...

Page 18: ...18 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide For more information refer to Internal USB Functionality on page 79 SCSI IDs and SATA Device Numbers ...

Page 19: ...ty Flashing High activity on the drive or drive is being configured as part of an array Off No drive activity 2 Online status On Drive is part of an array and is currently working Flashing Drive is actively online Off Drive is offline 3 Fault status On Drive failure Flashing Fault process activity Off No fault process activity ...

Page 20: ... undergoing capacity expansion On Off Off Do not remove the drive The drive is being accessed but 1 it is not configured as part of an array 2 it is a replacement drive and rebuild has not yet started or 3 it is spinning up during the POST sequence Flashing Flashing Flashing Do not remove the drive Removing a drive may cause data loss in non fault tolerant configurations Either 1 the drive is part...

Page 21: ...tery Backed Write Cache Enabler LED Statuses Server Status LED Status Battery Module Status Server is on and has normal run time Green On Fast charging Green Off Trickle charging Amber On A short exists in the connection of one or more of the four button cells within the battery module Amber Blinking An open exists in the circuit between the positive and negative terminals of the battery module Am...

Page 22: ...in the first 30 seconds after power up Green On Amber On Temporary lock out state data was lost due to cable being detached Server is off and is in data retention mode Amber Blinking every 15 seconds User data held in write cache is being backed up Fan Module Locations Item Description 1 Power supply zone fan module 2 Processor zone fan module ...

Page 23: ...sor Zone Fan Module LED Status Amber One fan in this module has failed Red Multiple fans in this module have failed Off All fans in this module are operating normally For power supply zone fan module LED information refer to System Board LEDs ...

Page 24: ......

Page 25: ...electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed IMPORTANT If installing a hot plug device it is not necessary to power down the server 1 Back up the server data 2 Shut down ...

Page 26: ...tandard cable management solution 1 Power down the server Powering Down the Server on page 25 2 Disconnect all peripheral cables and power cords from the server rear panel 3 Loosen the thumbscrews that secure the server faceplate to the front of the rack 4 Extend the server on the rack rails until the server rail release latches engage WARNING To reduce the risk of personal injury or equipment dam...

Page 27: ...perating the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage 1 Power down the server if the standard cable management solution is installed Powering Down the Server on page 25 NOTE If the optional cable management arm is installed you can extend the server and perform hot plug installation or maintenance procedures without powering d...

Page 28: ...ion Removing PCI Riser Board Assembly CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser cage 1 Power down the server Powering Down the Server on page 25 2 Extend the server from the rack if applicable Extending the Server from the Rack on page 26 3 Remove the access panel Removing the Access P...

Page 29: ... down the server and remove all AC power cords before removing or installing the PCI riser board IMPORTANT Be sure that all DIMM slot latches are closed to provide adequate clearance before installing the PCI riser board assembly with a half length expansion board 1 Align the PCI riser boards with the corresponding connectors on the system board and install it into place 2 Tighten the four PCI ris...

Page 30: ...30 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide ...

Page 31: ...HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy to buy ea...

Page 32: ...ips with all HP branded or Compaq branded 9000 10000 and H9 series racks A summary of the content of each resource follows Custom Builder is a web based service for configuring one or many racks Rack configurations can be created using A simple guided interface Build it yourself mode For more information refer to the HP website http www hp com products configurator The Installing Rack Products vid...

Page 33: ... deciding where to install a rack Leave a minimum clearance of 122 cm 48 in in front of the rack Leave a minimum clearance of 76 2 cm 30 in behind the rack Leave a minimum clearance of 122 cm 48 in from the back of the rack to the back of another rack when racks are back to back HP servers draw in cool air through the front door and expel warm air through the rear door Therefore the front and rear...

Page 34: ...ve the following additional requirements to ensure adequate airflow and to prevent damage to the equipment Front and rear doors If the 42U rack includes closing front and rear doors you must allow 5 350 sq cm 830 sq in of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 percent open area for ventilation Side The clearance between the installed ra...

Page 35: ... injury fire or damage to the equipment do not overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from da...

Page 36: ...nd receptacles are listed or certified grounding type devices Because of the high ground leakage currents associated with multiple servers connected to the same power source HP recommends the use of a power distribution unit PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or th...

Page 37: ...e materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include Server Printed setup documentation Documentation CD and software products Power cord Rack mounting hardware kit and documentation In addition to these supplied it...

Page 38: ... website http www racksolutions com hp Follow the server specific instructions on the website to install the rack brackets Use the information below when connecting peripheral cables and power cords to the server WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into RJ 45 connectors Item Description 1 PCI X expansio...

Page 39: ...100 1000 NIC 2 8 iLO management port 9 Mouse connector 10 Keyboard connector 11 Video connector 12 Serial connector Use the strain relief clip from the server hardware kit to secure the power cord as illustrated Powering Up and Configuring the Server To power up the server press the Power On Standby button ...

Page 40: ... ROM Based Setup Utility User Guide located on the Documentation CD Installing the Operating System To operate properly the server must have a supported operating system For the latest information on supported operating systems refer to the HP website http www hp com go supportos Two methods are available to install an operating system on the server SmartStart assisted installation Insert the Smar...

Page 41: ...Server Setup 41 Registering the Server To register a server refer to the registration card in the HP ProLiant Essentials Foundation Pack or the HP Registration website http register hp com ...

Page 42: ......

Page 43: ...tion process WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Processor Option The server supports single and dual processor oper...

Page 44: ...he processor heatsink and retaining clip make up a single assembly CAUTION To prevent possible server malfunction and damage to the equipment do not mix processors of different types To install a processor 1 Power down the server Powering Down the Server on page 25 2 Extend the server from the rack if applicable Extending the Server from the Rack on page 26 3 Remove the access panel Removing the A...

Page 45: ...r from the processor 6 Align the holes in the processor assembly with the guiding pins on the mounting bracket CAUTION To prevent possible server malfunction or damage to the equipment be sure to align the processor pins with the corresponding holes in the socket ...

Page 46: ... DIMMs NOTE The Advanced Memory Protection option in RBSU provides additional memory protection beyond Advanced ECC By default the server is set to Advanced ECC Support Refer to ROM Based Setup Utility on page 67 on the Documentation CD for more information The server supports two types of memory configurations Standard memory configuration for maximum performance with up to 8 GB of active memory ...

Page 47: ...igure an additional 4 GB of online spare memory In this configuration all four DIMM slots are populated with up to 2 GB Registered ECC DDR SDRAM DIMMs In the online spare configuration the ROM automatically configures the last populated bank as the spare memory If DIMMs in a non spare bank exceed the limit for the single bit correctable errors threshold as defined by the Pre Failure Warranty the s...

Page 48: ...ending the Server from the Rack on page 26 3 Remove the access panel Removing the Access Panel on page 27 4 If installed remove the half length expansion board Expansion Board on page 57 5 Open the DIMM slot latches 6 Install the DIMM 7 If removed reinstall the half length expansion board Installing an Expansion Board on page 58 8 Install the access panel Installing the Access Panel on page 28 9 I...

Page 49: ...ON To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank SCSI Hard Drive Guidelines When adding SCSI hard drives to the server or drive enclosure observe the following general guidelines The server supports two hot plug SCSI hard drives Each SCSI drive must have a unique ID The system automatically sets all SCSI ID...

Page 50: ...y to provide the greatest storage space efficiency when drives are grouped together into the same drive array Installing a SCSI or SATA Hard Drive IMPORTANT SATA hard drive LED functionality and hot plug capability are not supported currently 1 Power down the server Powering Down the Server on page 25 2 Remove the existing hard drive blank or hard drive from the drive bay Removing a Hard Drive Bla...

Page 51: ...ptical device ejector button and eject the optical device or blank NOTE Access to the ejector button is intentionally restricted Push the ejector button with a small flat object such as a key or pen to eject the optical device 2 Install the optical device drive fully into the empty bay until it clicks ...

Page 52: ...module may have a low charge when installed In this case a POST error message is displayed when the server is powered up indicating that the battery module is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery module This process may take up to 4 hours During this time the array controller will function prop...

Page 53: ...n the fasteners clockwise to lock the module in place 6 Install the Smart Array 6i memory module 7 Route the battery module cable through the battery backed write cache cable clip on the system board NOTE To manage internal cabling wind the excess battery module cable around the batteries ...

Page 54: ...the access panel Installing the Access Panel on page 28 10 Power up the server Powering Up the Server on page 25 Refer to the option documentation for more information Redundant Hot Plug AC Power Supply Option CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Unfasten the cable management solution to ...

Page 55: ...ower supply blank 3 Remove the protective cover from the connector pins on the power supply WARNING To reduce the risk of electric shock or damage to the equipment do not connect the power cord to the power supply until the power supply is installed ...

Page 56: ...licks 5 Connect the power cord to the power supply 6 Use the strain relief clip from the server hardware kit to secure the power cord as illustrated 7 Route the power cords through the cable management solution 8 Connect the power cord to the power source 9 Be sure that the power supply LED is green Rear Panel LEDs and Buttons on page 11 ...

Page 57: ...t 2 unpopulated PCI Expansion Slot Definitions Slot Board Size Connector Interconnect PCI X expansion slot 1 Half length 133 MHz 3 3 V 64 bit PCI X expansion slot 2 Full length 133 MHz 3 3 V 64 bit PCI Express expansion slot 1 optional Half length x8 x1 x4 or x8 PCI Express expansion slot 2 optional Full length x8 x1 x4 or x8 Expansion Board 1 Power down the server Powering Down the Server on page...

Page 58: ... 2 Extend the server from the rack if applicable Extending the Server from the Rack on page 26 3 Remove the access panel Removing the Access Panel on page 27 4 Remove the PCI riser board assembly 5 Remove the expansion slot cover from the PCI riser board assembly 6 Align the expansion board with the guiding groove 7 Press to release the expansion board retainer clip ...

Page 59: ... assembly with a half length expansion board 9 Install the PCI riser board assembly Installing PCI Riser Board Assembly on page 29 IMPORTANT The server will not power up if the PCI riser board assembly is not seated properly NOTE The same procedures apply for installing an expansion board in PCI expansion slot 1 Installing a PCI Express Riser Board 1 Power down the server Powering Down the Server ...

Page 60: ...d Expansion Board on page 57 7 Remove the applicable PCI riser boards from the assembly IMPORTANT When removing the two parts of the riser board pay attention to the orientation of the slots on each side This information is important for subsequent procedures a Remove the riser board with the slot for full length expansion boards b Repeat the previous step for the riser board with the slot for hal...

Page 61: ...y the differences between the two PCI Express riser boards Item Description 1 Riser board with x8 connector for full length expansion boards 2 Riser board with x8 connector for half length expansion boards 9 Install the PCI Express riser board ...

Page 62: ...ngth expansion boards if needed 10 Install the PCI Express expansion board Installing an Expansion Board on page 58 11 Install the PCI riser board assembly Installing PCI Riser Board Assembly on page 29 IMPORTANT The server will not power up if the PCI riser board assembly is not seated properly 12 Connect any internal or external cabling to the expansion boards 13 Install the access panel Install...

Page 63: ...decisions about cabling the server and hardware options to optimize performance For information on cabling peripheral components refer to the white paper on high density deployment at the HP website http www hp com products servers platforms Server Cable Routing CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped ...

Page 64: ...ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide SATA Cable Routing CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped ...

Page 65: ... collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of configuration activities including Configuring hardware using embedded configuration utilities s...

Page 66: ...in a customized predictable and unattended manner These utilities provide scripted server and array replication for mass server deployment and duplicate the configuration of a source server onto target systems with minimum user interaction For more information and to download the SmartStart Scripting Toolkit refer to the HP website http www hp com servers sstoolkit Configuration Replication Utilit...

Page 67: ...paper pdf Using RBSU The first time you power up the server the system prompts you to enter RBSU and select a language Default configuration settings are made at this time and can be changed later Most of the features in RBSU are not required to set up the server To navigate RBSU use the following keys To access RBSU press the F9 key during power up when prompted in the upper right corner of the s...

Page 68: ...tically configure the array You must run ORCA to configure the array settings Drives Installed Drives Used RAID Level 1 1 RAID 0 2 2 RAID 1 3 4 5 or 6 3 4 5 or 6 RAID 5 More than 6 0 None To change any ORCA default settings and override the auto configuration process press the F8 key when prompted By default the auto configuration process configures the system for the English language To change an...

Page 69: ... and run RBSU remotely through a serial connection to the server COM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console refer to the BIOS Serial Console User Guide on the Documentation CD or the HP website http www compaq com support techpubs whitepapers Configuring Online Spare Memory To configure online spare mem...

Page 70: ... resolution and 256 colors The server must have Microsoft Internet Explorer 5 5 with Service Pack 1 installed and be running Microsoft Windows 2000 Windows Server 2003 or Linux Refer to the README TXT file for further information about browser and Linux support For more information refer to the HP Array Configuration Utility User Guide on the Documentation CD or the HP website http www hp com Opti...

Page 71: ...otely perform imaging or scripting functions and maintain software images For more information about the HP ProLiant Essentials RDP refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website http www hp com servers rdp Re Entering the Server Serial Number and Product ID After you replace the system board you must re enter the server serial number and the product ID 1 D...

Page 72: ...8 Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the oper...

Page 73: ...istrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers This tool has the following features Works offline and online Supports Microsoft Windows NT Windows 2000 Windows Server 2003 Novell Netware and Linux operating systems IMPORTANT This utility supports operating systems that may not be supported by the server For operating systems su...

Page 74: ... Access advanced troubleshooting features through the iLO interface Diagnose iLO using HP SIM through a web browser and SNMP alerting For more information about iLO features refer to the Integrated Lights Out User Guide on the Documentation CD or on the HP website http www hp com servers lights out iLO ROM Based Setup Utility HP recommends using iLO RBSU to configure and set up iLO iLO RBSU is des...

Page 75: ...ress the Enter key and type the appropriate information in the IP Address Subnet Mask and Gateway IP Address fields 6 Save the changes The iLO system automatically resets to use the new setup when you exit iLO RBSU Erase Utility CAUTION Perform a backup before running the System Erase Utility The utility sets the system to its original factory state deletes the current hardware configuration infor...

Page 76: ...ts For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website http www hp com servers manage HP Systems Insight Manager HP SIM is a web based application that allows system administrators to accomplish normal administrative tasks from any remote location using a web browser HP SIM provides device management capabilities that consolidate an...

Page 77: ...owerup when the prompt is displayed in the upper right corner of the screen 2 Select Advanced Options 3 Select Redundant ROM Selection 4 Select the ROM version 5 Press the Enter key 6 Press the Esc key to exit the current menu or press the F10 key to exit RBSU The server restarts automatically To access the redundant ROM manually 1 Power down the server Powering Down the Server on page 25 2 Remove...

Page 78: ...upport and legacy USB support Standard support is provided by the operating system through the appropriate USB device drivers HP provides support for USB devices before the operating system loading through legacy USB support which is enabled by default in the system ROM HP hardware supports USB version 1 1 or 2 0 depending on the version of the hardware Legacy USB support provides USB functionalit...

Page 79: ...nal USB ports in RBSU disables both the front external and front internal USB ports Diagnostic Tools List of Tools Survey Utility 79 Array Diagnostic Utility 80 HP Insight Diagnostics 80 Integrated Management Log 80 Survey Utility Survey Utility a feature within Insight Diagnostics gathers critical hardware and software information on ProLiant servers This utility supports operating systems that m...

Page 80: ...tility has online help and can be accessed using the SmartStart CD Online Diagnostics for Microsoft Windows is available for download from the HP website http www hp com support Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including...

Page 81: ...nstall the operating system and latest driver support NOTE If you are installing drivers from the SmartStart CD or the Software Maintenance CD refer to the SmartStart website http www hp com servers smartstart to be sure that you are using the latest version of SmartStart For more information refer to the documentation provided with the SmartStart CD If you do not use the SmartStart CD to install ...

Page 82: ... bundles of ProLiant optimized drivers utilities and management agents Refer to the PSP website http h18000 www1 hp com products servers management psp html Operating System Version Support Refer to the operating system support matrix http www hp com go supportos Change Control and Proactive Notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advan...

Page 83: ...attery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server Powering Down the Server on page 25 2 Extend or remove the server from the rack Extending the Server from the Rack on page 26 3 Remove ...

Page 84: ... system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Page 85: ... Diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and oper...

Page 86: ...re Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce th...

Page 87: ...To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Warnings and Cautions WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies...

Page 88: ...n WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walke...

Page 89: ...r cord into a properly grounded AC outlet only Preparing the Server for Diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control Refer to the server documentation for required environmental conditions 2 Record any error messages displayed by the system 3 Remove all diskettes and CDs from the media drives 4 Power down the server...

Page 90: ...bleshooting process HP recommends you have access to the server documentation for server specific information Symptom Information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does the problem occur What has been changed between the time the server was working and now Did you recently add or remove hardware or software ...

Page 91: ... The available flowcharts include Start Diagnosis Flowchart on page 91 General Diagnosis Flowchart on page 92 Power On Problems Flowchart on page 95 POST Problems Flowchart on page 98 OS Boot Problems Flowchart on page 100 Server Fault Indications Flowchart on page 102 The number contained in parentheses in the flowchart boxes corresponds to a table with references to other detailed documents or t...

Page 92: ...ence and Troubleshooting Guide General Diagnosis Flowchart The General Diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart ...

Page 93: ... guide or setup and installation guide located on the Documentation CD or the HP website http www hp com products servers platforms 6 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Hardware Problems on page 105 7 Server Information You Need on page 146 Operating System Information You Need on page 147 8 Contacting H...

Page 94: ...94 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide ...

Page 95: ... faulty power cord Power source problem Power on circuit problem Improperly seated component or interlock problem Faulty internal component Item Refer to 1 Server user guide or setup and installation guide located on the Documentation CD or the HP website http www hp com products servers platforms 2 HP Insight Diagnostics on page 80 3 Loose Connections on page 108 4 Server maintenance and service ...

Page 96: ... Troubleshooting Guide Item Refer to 7 Power Supply Problems on page 106 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 8 System Open Circuits and Short Circuits on page 125 ...

Page 97: ...Troubleshooting 97 ...

Page 98: ...ror Messages POST Error Messages and Beep Codes on page 186 2 Video Problems on page 126 3 KVM or RILOE documentation 4 Loose Connections on page 108 5 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 6 Server user guide or setup and installation guide located on the Documentation CD or the HP website http www hp com ...

Page 99: ...Troubleshooting 99 ...

Page 100: ...oblems on page 119 Controller documentation 4 HP Insight Diagnostics on page 80 5 Loose Connections on page 108 CD ROM and DVD Drive Problems on page 112 Controller documentation 6 Server user guide or setup and installation guide located on the Documentation CD or the HP website http www hp com products servers platforms 7 Operating System Problems on page 136 Contacting HP Technical Support or a...

Page 101: ...Troubleshooting 101 ...

Page 102: ...ernal or external component Unsupported component installed Redundancy failure System overtemperature condition Item Refer to 1 Management Agents on page 76 2 Integrated Management Log on page 80 Event List Error Messages on page 216 3 Server user guide or setup and installation guide located on the Documentation CD or the HP website http www hp com products servers platforms 4 System Management H...

Page 103: ...Troubleshooting 103 Item Refer to 8 Hardware Problems on page 105 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms ...

Page 104: ...104 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide ...

Page 105: ...List of Problems Power Source Problems 105 Power Supply Problems 106 UPS Problems 106 Power Source Problems Action 1 Press the Power On Standby button to be sure it is on If the server has a Power On Standby button that returns to its original position after being pressed be sure you press the switch firmly 2 Plug another device into the grounded power outlet to be sure the outlet works Also be su...

Page 106: ... be required Check the system information from the IML and use the server documentation for product specific information UPS Problems List of Problems UPS is not working properly 106 Low battery warning is displayed 107 One or more LEDs on the UPS is red 107 UPS is not working properly Action 1 Be sure the UPS batteries are charged to the proper level for operation Refer to the UPS documentation f...

Page 107: ... 25 C 77 F For approximately every 8 C to 10 C 16 F to 18 F average increase in ambient temperature above the optimal temperature battery life is reduced by 50 percent Low battery warning is displayed Action 1 Plug the UPS into an AC grounded outlet for at least 24 hours to charge the batteries and then test the batteries Replace the batteries if necessary 2 Be sure the alarm is set appropriately ...

Page 108: ... that may indicate a component is not connected properly If problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Problems with New Hardware Action 1 Refer to the server documentation to be sure the hardware being installed is a supported option on the server Remove unsupported hardware 2 Refer to the release notes included wi...

Page 109: ...r you need the latest Smart Array Controller device driver 9 Be sure all device drivers are the correct ones for the hardware Uninstall any incorrect drivers before installing the correct drivers 10 Run RBSU after boards or other options are installed or replaced to be sure all system components recognize the changes If you do not run the utility you may receive a POST error message indicating a c...

Page 110: ...ng If the system fails in this minimum configuration one of the primary components has failed If you have already verified that the processor PPM power supply and memory are working before getting to this point replace the system board If not be sure each of those components is working If the system boots and video is working add each component back to the server one at a time restarting the serve...

Page 111: ...ifferent slot on the same bus not applicable for PCI Express b To a PCI PCI X or PCI Express slot on a different bus c To the same slot in another working server of the same or similar design If the board works in any of these slots either the original slot is bad or the board was not properly seated Reinsert the board into the original slot to verify 4 If you are testing a board or a device that ...

Page 112: ...13 System does not boot from the drive Action 1 Be sure the drive boot order in RBSU is set so that the server boots from the CD ROM drive first 2 If the CD ROM drive jumpers are set to Cable Select the factory default be sure the CD ROM drive is installed as device 0 on the cable so that it is in position for the server to boot from the drive 3 Be sure no loose connections on page 108 exist 4 Be ...

Page 113: ...e drive documentation to be sure cables are connected as required 3 Be sure the cables are working properly Replace with known functional cables to test whether the original cables were faulty 4 Be sure the correct current driver is installed DAT Drive Problems List of Problems Sense error codes are displayed 113 DAT drive error or failure occurs 114 DAT drive is providing poor performance 114 Lat...

Page 114: ...T tapes may contain debris that will contaminate the DAT drive read write head If using new tapes for backup clean the DAT drive frequently DAT drive is providing poor performance Action Be sure the drive is not being used to backup more data than is recommended for the drive DAT drives are designed with optimum and maximum data backup sizes Refer to the drive documentation to determine the approp...

Page 115: ...te transaction Action Be sure the directory structure on the diskette is not bad Run the diskette utility to check for fragmentation CHKDSK on some systems Diskette drive cannot read a diskette Action 1 If the diskette is not formatted format the diskette 2 Check the type of drive you are using and be sure you are using the correct diskette type Drive is not found Action Be sure no loose connectio...

Page 116: ...e NOTE DLT cleaning cartridges are good for only 20 uses If the cleaning cartridge is near that limit and the drive cleaning light is still on after running the cleaning cartridge use a new cleaning tape to clean the drive If the tape is write protected remove the write protection If the tape still does not work insert another tape into the drive to see if the original tape is faulty Refer to the ...

Page 117: ...re the drive is installed properly Check each tape cartridge that has been used in the drive to see if a leader was dropped After you locate any bad cartridges dispose of them A working tape drive will drop the leader of a bad cartridge indicating that the cartridge needs replacing Refer to the tape drive documentation to be sure the type of tape being used is supported by the drive Server cannot ...

Page 118: ...the message If the error does not disrupt the backup you may be able to ignore the error Fan Problems List of Problems General fan problems are occurring 118 Hot plug fan problems are occurring 119 General fan problems are occurring Action 1 Be sure the fans are properly seated and working a Follow the procedures and warnings in the server documentation for removing the access panels and accessing...

Page 119: ...Verify the fan airflow path is not blocked by cables or other material Hot plug fan problems are occurring Action 1 Check the LEDs to be sure the hot plug fans are working Refer to the server documentation for LED information NOTE For servers with redundant fans backup fans may spin up periodically to test functionality This is part of normal redundant fan operation 2 Be sure no POST error message...

Page 120: ...y indicate normal function Refer to the server documentation or the HP website for information on hard drive LEDs 2 Be sure no loose connections on page 108 exist 3 Remove the hard drive and be sure the configuration jumpers are set properly 4 If using an array controller be sure the hard drive is configured in an array Run the array configuration utility 5 Be sure the drive is properly configured...

Page 121: ...ge 105 exist A new hard drive is not recognized Action 1 Be sure the drive bay is not defective by installing the hard drive in another bay 2 If the drive has just been added be sure the drive is supported Refer to the server documentation or the HP website to determine drives support 3 Run Insight Diagnostics HP Insight Diagnostics on page 80 and replace failed components as indicated Memory Prob...

Page 122: ...ach DIMM in a bank with a known working DIMM Remove any third party memory Run Insight Diagnostics to test the memory Server is out of memory Action 1 Be sure the memory is configured properly Refer to the application documentation to determine the memory configuration requirements 2 Be sure no operating system errors are indicated 3 Be sure a memory count error Memory count error exists on page 1...

Page 123: ...w memory Action 1 Be sure the memory is the correct type for the server and is installed according to the server requirements Refer to the server documentation or HP website http www hp com 2 Be sure you have not exceeded the memory limits of the server or operating system Refer to the server documentation 3 Be sure no Event List error messages on page 216 are displayed in the IML Integrated Manag...

Page 124: ... and cautionary information in the server documentation Processor Problems Action 1 If applicable check the processor LEDs to identify if a PPM failure occurred For information on LEDs refer to the server documentation 2 Be sure each processor is supported by the server and is installed properly Refer to the server documentation for processor requirements 3 Be sure the server ROM is up to date 4 B...

Page 125: ... PPM if applicable one by one restarting each time to find the faulty processor or processors Be sure the processor configurations at each step are compatible with the server requirements System Open Circuits and Short Circuits Action CAUTION Do not operate the server for long periods without the access panel Operating the server without the access panel results in improper airflow and improper co...

Page 126: ...more than 60 seconds after you power up the server 126 Monitor does not function properly with energy saver features 127 Video colors are wrong 127 Slow moving horizontal lines are displayed 128 Screen is blank for more than 60 seconds after you power up the server Action 1 Power up the monitor and be sure the monitor light is on indicating that the monitor is receiving power 2 Be sure the monitor...

Page 127: ... expansion board is present 8 Press any key or type the password and wait a few moments for the screen to activate to be sure the power on password feature is not in effect You can also tell if the power on password is enabled if a key symbol is displayed on the screen when POST completes If you do not have access to the password you must disable the power on password by using the Password Disable...

Page 128: ...er Problems List of Problems Printer does not print 128 Printer output is garbled 128 Printer does not print Action 1 Be sure the printer is powered up and online 2 Be sure no loose connections on page 108 exist 3 Be sure the correct printer drivers are installed Printer output is garbled Action Be sure the correct printer drivers are installed Mouse and Keyboard Problems Action 1 Be sure no loose...

Page 129: ...ard is defective Replace the board If the problem no longer occurs the original input device is defective Replace the device 7 Be sure the keyboard or mouse is connected to the correct port Determine whether the keyboard lights flash at POST or the NumLock LED illuminates If not change port connections 8 Be sure the keyboard or mouse is clean Diagnostic Adapter Problems NOTE The Diagnostic Adapter...

Page 130: ...ephone directly to the wall jack and then test the line for dial tone 3 If no dial tone is detected the phone line is not working Contact the local telephone company and arrange to correct the problem Modem does not connect to another modem Action 1 Be sure a dial tone exists No dial tone exists on page 130 2 Be sure the line is not in use at another extension before using it 3 Be sure you are dia...

Page 131: ...e is set for the correct terminal emulation a Reconfigure the software correctly b Restart the server c Run the communications software checking settings and making corrections where needed d Restart the server and then reestablish the modem connection Modem does not answer an incoming call Action 1 Enable the auto answer option in the communications software 2 Be sure an answering machine is not ...

Page 132: ...urring Action 1 Check the maximum baud rate for the modem to which you are connecting and then change the baud rate to match 2 If the line you are accessing requires error control to be turned off do so using the AT command AT Q6 C0 3 Be sure no line interference exists Retry the connection by dialing the number several times If conditions remain poor contact the telephone company to have the line...

Page 133: ...etwork controller stopped working when an expansion board was added 134 Problems are occurring with the network interconnect blades 135 Network controller is installed but not working Action 1 Check the network controller LEDs to see if any statuses indicate the source of the problem For LED information refer to the network controller documentation 2 Be sure no loose connections on page 108 exist ...

Page 134: ... 2 Be sure the correct network driver is installed for the controller and that the driver file is not corrupted Reinstall the driver 3 Be sure no loose connections on page 108 exist 4 Be sure the network cable is working by replacing it with a known functional cable 5 Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power if applicable 6 Be sure the network controller is not d...

Page 135: ...and connected Software Problems The best sources of information for software problems are the operating system and application software documentation which may also point to fault detection tools that report errors and preserve the system configuration Other useful resources include HP Insight Diagnostics and HP SIM Use either utility to gather critical system hardware and software information and...

Page 136: ...r a panic error occurs 137 Operating system locks up Action Scan for viruses with an updated virus scan utility Errors are displayed in the error log Action Follow the information provided in the error log and then refer to the operating system documentation Problems occur after the installation of a service pack Action Follow the instructions for updating the operating system Operating System Upd...

Page 137: ...ble ACPI support in Sun Solaris Refer to the Sun website http www sun com for documentation on how to disable ACPI Operating System Updates Use care when applying operating system updates Service Packs hotfixes and patches Before updating the operating system read the release notes for each update If you do not require specific fixes from the update it is recommended that you do not apply the upda...

Page 138: ...ng the problem software or in some cases by using the System Erase Utility and reinstalling all system software CAUTION Perform a backup before running the System Erase Utility The utility sets the system to its original factory state deletes the current hardware configuration information including array setup and disk partitioning and erases all connected hard drives completely Refer to the instr...

Page 139: ... 6 systems repair NSS volumes using the NSS PoolVerify command followed by the NSS PoolRebuild command if necessary Refer to the NetWare documentation for more information Caldera UnixWare and SCO OpenServer from Caldera Emergency boot diskette Refer to the Caldera UnixWare or SCO OpenServer from Caldera documentation for more information Sun Solaris Device Configuration Assistant boot diskette Re...

Page 140: ...d then change settings to the original configuration Errors occur after the system software is changed Action Change settings to the original configuration If more than one setting was changed change the settings one at a time to isolate the cause of the problem Errors occur after an application is installed Action Check the application log and operating system log for entries indicating why the s...

Page 141: ...ual download or in packages Refer to the Software and Drivers Download website http h18007 www1 hp com support files server or the SmartStart CD to find these driver files IMPORTANT Always perform a backup before installing or updating device drivers NOTE If you are installing drivers from the SmartStart CD refer to the SmartStart website http www hp com servers smartstart to be sure that you are ...

Page 142: ...BM OS 2 operating system Linux PSPs are available for servers running the latest Linux versions For versions not supported by PSPs drivers are available for individual download http h18000 www1 hp com products servers linux softwaredrivers html Remote ROM Flash Problems List of Problems General remote ROM flash problems are occurring 142 Command line syntax error 143 Invalid or incorrect command l...

Page 143: ...nd line syntax is not used an error message describing the incorrect syntax is displayed and the program exits Correct the syntax and then restart the process Invalid or incorrect command line parameters If incorrect parameters are passed into command line options an error message describing the invalid or incorrect parameter is displayed and the program exits Example Invalid source path for syste...

Page 144: ...d the server does not start The most likely reason for failure is a loss of power to the system during the flash process Initiate ROMPaq disaster recovery procedures Target system is not supported If the target system is not listed in the supported servers list an error message is displayed and the program exits Only supported systems can be upgraded using the Remote ROM Flash utility To see if th...

Page 145: ...hnical Support or an Authorized Reseller Contact HP only if after completing the procedures described in this guide the problem with the server remains IMPORTANT Collect the appropriate server information Server Information You Need on page 146 and operating system information Operating System Information You Need on page 147 before contacting HP for support For the name of the nearest HP authoriz...

Page 146: ... of this information to send by e mail to a support specialist To collect this information run the Survey Utility if available and refer to the server documentation A list of the system components Product model and serial number Hardware configuration Add on boards Monitor Connected peripherals such as tape drives A list of all third party hardware and software Complete product name and model Comp...

Page 147: ... WinMSD Msinfo32 exe on Microsoft Windows 2000 systems Boot ini Memory dmp Event logs Dr Watson log drwtsn32 log if a user mode application such as the Insight Agents is having a problem IRQ and I O address information in text format An updated Emergency Repair Diskette If HP drivers are installed Version of the PSP used List of drivers from the PSP The drive subsystem and file system information ...

Page 148: ... information Operating system distribution and version Look for a file named etc distribution release for example etc redhat release Kernel version in use Output from the following commands performed by root lspci v uname a cat proc meminfo cat proc cpuinfo rpm ga dmesg lsmod ps ef ifconfig a chkconfig list mount Contents of the following files var log messages etc modules conf or etc conf modules...

Page 149: ...opies to e mail to a support technician of AUTOEXEC NCF STARTUP NCF and the system directory A list of the modules Use CONLOG NLM to identify the modules and to check whether errors occur when the modules attempt to load A list of any SET parameters that are different from the NetWare default settings A list of the drivers and NLM files used on the server including the names versions dates and siz...

Page 150: ... Installed system software versions TCP IP VP Ix Process status at time of failure if possible Printouts or electronic copies to e mail to a support technician of Output of etc hwconfig command Output of usr bin swconfig command Output of etc ifconfig command etc conf cf d sdevice etc inittab etc conf cf d stune etc conf cf d config h etc conf cf d sdevice var adm messages if PANIC messages are di...

Page 151: ...and printouts or electronic copies to e mail to a support technician of IBMLAN INI PROTOCOL INI CONFIG SYS STARTUP CMD SYSLEVEL information in detail TRAPDUMP information if a TRAP error occurs A directory listing of C C OS2 C OS2 BOOT HPFS386 INI for Advanced or Advanced with SMP If HP drivers are installed Version of the SSD used List of drivers from the SSD Versions of the OS 2 Management Insig...

Page 152: ...ing system version number Type of installation selected Interactive WebStart or Customer JumpStart Which software group selected for installation End User Support Entire Distribution Developer System Support or Core System Support If HP drivers are installed with a DU DU number List of drivers in the DU diskette The drive subsystem and file system information Number and size of partitions and logi...

Page 153: ...ata Detected has Reached Limit 158 Accelerator Status Dirty Data Detected 158 Accelerator Status Excessive ECC Errors Detected in at Least One Cache Line 158 Accelerator Status Excessive ECC Errors Detected in Multiple Cache Lines 158 Accelerator Status Obsolete Data Detected 159 Accelerator Status Obsolete Data was Discarded 159 Accelerator Status Obsolete Data was Flushed Written to Drives 159 A...

Page 154: ...acement Drive Marked OK 166 Drive Bay X is Failed 166 Drive Bay X is Undergoing Drive Recovery 166 Drive Bay X Needs Replacing 166 Drive Bay X Upload Code Not Readable 167 Drive Bay X Was Inadvertently Replaced 167 Drive Monitoring Features Are Unobtainable 167 Drive Monitoring is NOT Enabled for SCSI Port X Drive ID Y 167 Drive Time Out Occurred on Physical Drive Bay X 168 Drive X Indicates Posit...

Page 155: ...rformance Data 176 SCSI Port X Drive ID Y S M A R T Predictive Failure Errors Have Been Detected in the Power Monitor and Performance Data 176 SCSI Port X Drive ID Y Was Replaced On a Good Volume failure message 176 Set Configuration Command Issued 177 Soft Firmware Upgrade Required 177 Storage Enclosure on SCSI Bus X has a Cabling Error Bus Disabled 177 Storage Enclosure on SCSI Bus X Indicated a...

Page 156: ...Indicated it is Operating in Single Ended Mode 185 Write Memory Error 185 Wrong Accelerator 186 Introduction to ADU Error Messages This section contains a complete alphabetical list of all ADU Array Diagnostic Utility on page 80 error messages IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server docu...

Page 157: ...y on array accelerator board Action If many parity errors occurred you may need to replace the array accelerator board Accelerator Parity Write Errors X Description Number of times that write memory parity errors were detected during transfers to memory on the array accelerator board Action If many parity errors occurred you may need to replace the array accelerator board Accelerator Status Cache ...

Page 158: ...e drives Posted writes operations are restored Accelerator Status Dirty Data Detected Unable to write dirty data to drives Description At least one cache line contains dirty data that the controller has been unable to flush write to the drives This problem usually occurs when a problem with the drive or drives occurs Action Resolve the problem with the drive or drives The controller can then write...

Page 159: ...olete Data was Discarded Description During reset initialization obsolete data was found in the cache and was discarded not written to the drives Action No action is required Accelerator Status Obsolete Data was Flushed Written to Drives Description During reset initialization obsolete data was found in the cache The obsolete data was written to the drives but newer data may have been overwritten ...

Page 160: ...rd has been temporarily disabled Action Check the Disable Code field Accelerator Status Unrecognized Status Description A status was returned from the array accelerator board that ADU does not recognize Action Obtain the latest version of ADU Accelerator Status Valid Data Found at Reset Description Valid data was found in posted write memory at reinitialization Data will be flushed to disk Action ...

Page 161: ...arge them Array Accelerator Battery Pack X Below Reference Voltage Recharging Description Battery pack on the array accelerator is below the required voltage levels Action Replace the array accelerator board if the batteries do not recharge within 36 powered on hours Board in Use by Expand Operation Description Array accelerator memory is in use by an expand operation Action Operate the system wit...

Page 162: ...ache during POST Likely caused by a loose pin on one of the RAM chips Action Try reseating the cache to the controller If that does not work replace the cache Configuration Signature is Zero Description ADU detected that NVRAM contains a configuration signature of zero Old versions of the server setup utility could cause this Action Run the latest version of server setup utility to configure the c...

Page 163: ...is controller Action Run the server setup utility to configure the NVRAM Controller Firmware Needs Upgrading Description Controller firmware is below the latest recommended version Action Run Options ROMPaq to upgrade the controller to the latest firmware revision Controller is Located in Special Video Slot Description Controller is installed in the slot for special video control signals If the co...

Page 164: ...o not run either utility if you believe drive swapping has occurred Controller Reported POST Error Error Code X Description The controller returned an error from its internal POST Action Replace the controller Controller Restarted with a Signature of Zero Description ADU did not find a valid configuration signature to use to get the data NVRAM may not be present unconfigured or the signature prese...

Page 165: ...this drive with a larger capacity drive Drive Bay X has Invalid M P Stamp Description Physical drive has invalid monitor and performance data Action Run the server setup utility to properly initialize this drive Drive Bay X Has Loose Cable Description The array controller could not communicate with this drive at power up This drive has not previously failed Action 1 Be sure all cables are properly...

Page 166: ...een replaced and marked OK by the firmware which may occur if a drive has an intermittent failure For example a drive has previously failed then starts working again when ADU is run Action Replace the drive Drive Bay X is Failed Description The indicated physical drive has failed Action Replace this drive Drive Bay X is Undergoing Drive Recovery Description This drive is being rebuilt from the cor...

Page 167: ...tly replaced 2 Replace the original drive that failed Drive Monitoring Features Are Unobtainable Description ADU is unable to get monitor and performance data due to fatal command problem such as drive time out or is unable to get data due to these features not being supported on the controller Action Check for other errors such as time outs If no other errors occur upgrade the firmware to a versi...

Page 168: ...ermine proper drive locations Remove drive X and place it in drive position Y Rearrange the drives according to the ADU instructions Duplicate Write Memory Error Description Data cannot be written to the array accelerator board in duplicate due to the detection of parity errors This is not a data loss situation Action Replace the array accelerator board Error Occurred Reading RIS Copy from SCSI Po...

Page 169: ...array accelerator board Drive rebuild may be occurring Action Operate the system without the array accelerator board until the drive rebuild completes Inter Controller Link Connection Could Not Be Established Description Unable to communicate over the link connecting the redundant controllers Action Be sure both controllers are using the same hardware and firmware revisions If one controller faile...

Page 170: ...figure using ACU Logical Drive X Status Failed Description This status could be issued for several reasons Logical drive is configured for No Fault Tolerance and one or more drives failed Mirroring is enabled and any two mirrored drives failed Data Guarding is enabled and two or more drives failed Another configured logical drive is in the WRONG DRIVE REPLACED or LOOSE CABLE DETECTED state Action ...

Page 171: ...and connection s Description A physical drive or an external storage unit may have a cabling or connection problem Action Power the system down and attempt to reconnect any loose connections If this does not work replace the cable s and connection s Logical Drive X Status Overheated Description The temperature of the Intelligent Array Expansion System drives is beyond safe operating levels and has...

Page 172: ...en replace the original drive that failed with a new drive CAUTION Do not run the server setup utility and try to reconfigure or data will be lost Loose Cable Detected Logical Drives May Be Marked FAILED Until Corrected Description ADU found a loose cable The Smart Array Controller is unable to communicate with one or more physical drives One or more logical drives may be marked FAILED and are unu...

Page 173: ...al or new position One or More Drives is Unable to Support Redundant Controller Operation Description At least one drive in use does not support redundant controller operation Action Replace the drive that does not support redundant controller operation Other Controller Indicates Different Hardware Model Description The other controller in the redundant controller configuration is a different hard...

Page 174: ...er errors encountered 2 Obtain the latest version of ADU and then rerun ADU 3 If unconfigured drives were added configure these drives using ACU 4 If drives or arrays were moved be sure the movement follows the guidelines listed in the documentation for the array controller 5 If the error persists after completing steps 1 through 4 contact an authorized service provider SCSI Port X Drive ID Y fail...

Page 175: ...size and save the configuration 3 Change the array accelerator back to the original size and save again This should cause ACU to stamp the drive with monitoring and performance features SCSI Port X Drive ID Y May Have a Loose Connection SOLUTION Turn the system off and attempt to reattach any loose connections If this does not work replace the cable s and connection s Description SMART is unable t...

Page 176: ...this drive at the earliest opportunity Refer to the server documentation for drive replacement information before performing this operation SCSI Port X Drive ID Y S M A R T Predictive Failure Errors Have Been Detected in the Power Monitor and Performance Data SOLUTION Please replace this drive when conditions permit Description A predictive failure warning for this hard drive has been generated in...

Page 177: ...n SCSI Bus X has a Cabling Error Bus Disabled SOLUTION The SCSI controller has an internal and external cable attached to the same bus Please disconnect the internal or external cable from the controller If this controller supports multiple buses the cable disconnected can be reattached to an available bus Description The current cabling configuration is not supported Action Refer to the server do...

Page 178: ...perly 2 Be sure the operating environment of the storage unit is within specifications 3 For better airflow remove any dust buildup from fans or other areas 4 Check the server documentation for allowable temperature specifications and additional tips 5 If the problem persists replace the fan Storage Enclosure on SCSI Bus X is Unsupported with its Current Firmware Version SOLUTION Upgrade the firmw...

Page 179: ...rnal storage unit is not connected properly Action Check and reseat all fan connections securely Storage Enclosure on SCSI Bus X Wide SCSI Transfer Failed SOLUTION This may indicate a bad SCSI cable on bus X Try replacing the cable Description A cable on bus X has failed Action 1 Replace the failed cable 2 If the problem persists contact an authorized service provider Swapped Cables or Configurati...

Page 180: ... attempted while an expand operation was running This is an unsupported operation SOLUTION Power down system then move drives back to their original location Power on system and wait for the expand operation to complete before attempting a drive rearrangement Description One or more drive locations were changed while an expand operation was in progress Action 1 Power down the server 2 Place the dr...

Page 181: ...us or one or more drives have been moved to new locations Action 1 Refer to the server documentation for supported configurations and cabling guidelines 2 Restore to the original configuration Swapped Cables or Configuration Error Detected The Configuration Information on the Attached Drives is not backward compatible with this controller s firmware SOLUTION Upgrade the firmware on this controller...

Page 182: ...move them to another controller so the lost volumes can be recreated CAUTION Removing a drive that contains valid volume data causes all valid data to be lost System Board is Unable to Identify which Slots the Controllers are in Description Slot indicator on system board is not working correctly Firmware recognizes both controllers as being installed in the same slot Action 1 Be sure both controll...

Page 183: ...OLUTION Power down the system and verify that the redundant controllers are different models If they are different models replace the other controller with the same model as this one Description ADU detected two different controller models installed in a redundant controller configuration This is not supported and one or both controllers may not be operating properly Action Use the same controller...

Page 184: ...e server 2 Be sure the controller is fully seated 3 Restart the server 4 Resolve any error messages displayed by the controller If this does not solve the problem contact an authorized service provider Unknown Disable Code Description A code was returned from the array accelerator board that ADU does not recognize Action Obtain the latest version of ADU Unrecoverable Read Error Description Read pa...

Page 185: ...ther drive types and that makes the entire enclosure operate in single ended mode To maximize performance replace the single ended drive with a type that matches the other drives Description One or more single ended mode SCSI drives are installed in an external storage unit that operates in LVD mode Action The array continues to operate but installing all LVD drives maximizes performance Write Mem...

Page 186: ...y 187 100 Series 197 200 Series 200 300 Series 205 400 Series 206 600 Series 207 1100 Series 209 1600 Series 210 Introduction to POST Error Messages The error messages and codes in this section include all messages generated by ProLiant servers Some messages are informational only and do not indicate any error A server generates only the codes that are applicable to its configuration and options H...

Page 187: ...Link Error 190 FATAL ROM ERROR The System ROM is not Properly Programmed 191 High Temperature Condition detected by Processor x 191 Illegal Opcode System Halted 191 iLO Generated NMI 191 Internal CPU Check Processor 192 Invalid Password System Halted 192 Invalid Password System Restricted 192 Network Server Mode Active and No Keyboard Attached 192 NMI Button Pressed 193 NMI Undetermined Source 193...

Page 188: ...ion None Advanced Memory Protection Mode Online spare with Advanced ECC Xxxx MB System memory and xxxx MB memory reserved for Online Spare Audible Beeps None Possible Cause This message indicates Online Spare Memory is enabled and indicates the amount of memory reserved for this feature Action None An Unexpected Shutdown occurred prior to this power up Audible Beeps None Possible Cause The server ...

Page 189: ...ossible Cause The minimum number of required fans are installed but some redundant fans are missing or failed Action Install fans or replace failed fans to complete redundancy Fan Solution Not Sufficient Audible Beeps Possible Cause The minimum number of required fans are missing or failed Action Install fans or replace any failed fans Fatal DMA Error Audible Beeps None Possible Cause The DMA cont...

Page 190: ...ble Cause The processor front side bus experienced a fatal error Action Run Insight Diagnostics and replace any failed processors or reseat an loose processors Fatal Global Protocol Error Audible Beeps None Possible Cause The system experienced a critical error that caused an NMI Action Run Insight Diagnostics and replaced failed components as indicated Fatal Hub Link Error Audible Beeps None Poss...

Page 191: ...led Action Adjust ambient temperature install fans or replace failed fans Illegal Opcode System Halted Audible Beeps None Possible Cause The server has entered the Illegal Operator Handler because of an unexpected event This error is often software related and does not necessarily indicate a hardware issue Action Run Insight Diagnostics and replace any failed components as indicated Be sure that a...

Page 192: ...one Possible Cause An invalid password was entered Action Enter a valid password to access the system Invalid Password System Restricted Audible Beeps None Possible Cause A valid password that does not have permissions to access the system has been entered Action Enter a valid password with the correct permissions Network Server Mode Active and No Keyboard Attached Audible Beeps None Possible Caus...

Page 193: ... the server No Floppy Drive Present Audible Beeps None Possible Cause No diskette drive is installed or a diskette drive failure has occurred Action 1 Power down the server 2 Replace a failed diskette drive 3 Be sure a diskette drive is cabled properly if a diskette drive exists No Keyboard Present Audible Beeps None Possible Cause A keyboard is not connected to the server or a keyboard failure ha...

Page 194: ...rity Error PCI Slot x Audible Beeps None Possible Cause A PCI device has generated a parity error on the PCI bus Action For plug in PCI cards remove the card For embedded PCI devices run Insight Diagnostics and replace any failed components as indicated Power Fault Detected in Hot Plug PCI Slot x Audible Beeps 2 short Possible Cause PCI X Hot Plug expansion slot was not powered up properly Action ...

Page 195: ... ROMs are valid REDUNDANT ROM ERROR Bootblock Invalid contact HP Representative Audible Beeps None Possible Cause ROM bootblock is corrupt Action Contact an authorized service provider REDUNDANT ROM ERROR Primary ROM invalid Booting Backup ROM run ROMPAQ to correct error condition Audible Beeps None Possible Cause The primary system ROM is corrupt The system is booting from the redundant ROM Actio...

Page 196: ...fer to the server documentation for supported processors If a ROM version exists that supports the processor insert a Systems ROMPAQ diskette with the latest ROM version and flash the system to the latest ROM version WARNING A Type 2 Header PCI Device Has Been Detected The BIOS will not configure this card It must be configured properly by the OS or driver Audible Beeps 2 short Possible Cause Only...

Page 197: ... I O ROM Error Audible Beeps None Possible Cause Options ROM on a PCI PCI X or PCI Express device is corrupt Action If the device is removable remove the device and verify that the message disappears Update Option ROM for a failed device 102 System Board Failure Audible Beeps None Possible Cause 8237 DMA controllers 8254 timers and similar devices CAUTION Only authorized technicians trained by HP ...

Page 198: ... Possible Cause 8237 DMA controllers 8254 timers and similar devices CAUTION Only authorized technicians trained by HP should attempt to remove the system board If you believe the system board requires replacement contact HP Technical Support before proceeding Action Contact an authorized service provider for system board replacement 102 System Board Failure Timer Test Failed Audible Beeps None Po...

Page 199: ...eps 2 long Possible Cause Configuration is incorrect The system configuration has changed since the last boot addition of a hard drive for example or a loss of power to the real time clock has occurred The real time clock loses power if the onboard battery is not functioning correctly Action Press the F1 key to record the new configuration Run the server setup utility to change the configuration I...

Page 200: ...ndard ECC 201 207 Invalid Memory Configuration DIMMs Must be Installed Sequentially 201 207 Invalid Memory Configuration DIMM Size Parameters Not Supported 202 207 Invalid Memory Configuration Incomplete Bank Detected in Bank X 202 207 Invalid Memory Configuration Insufficient Timings on DIMM 202 207 Invalid Memory Configuration Mismatched DIMMs within DIMM Bank 202 207 Invalid Memory Configuratio...

Page 201: ...cated 207 Memory Configuration Warning DIMM In Socket x does not have Primary Width of 4 and only supports standard ECC Advanced ECC does not function when mixing DIMMs with Primary Widths of x4 and x8 Audible Beeps 1 long 1 short or none Possible Cause Installed DIMMs have a primary width of x8 Action Install DIMMs that have a primary width of x4 if Advanced ECC memory support is required 207 Inv...

Page 202: ...ssible Cause Bank is missing one or more DIMMs Action Fully populate the memory bank 207 Invalid Memory Configuration Insufficient Timings on DIMM Audible Beeps 1 long 1 short Possible Cause The installed memory module is not supported Action Install a memory module of a supported type 207 Invalid Memory Configuration Mismatched DIMMs within DIMM Bank Audible Beeps 1 long 1 short Possible Cause In...

Page 203: ... Memory Configuration Single channel memory mode supports a single DIMM installed in DIMM socket 1 Please remove all other DIMMs or install memory in valid pairs System Halted Audible Beeps 1 long 1 short Possible Cause DIMMs are installed in pairs but the server is in single channel memory mode Action Remove all other DIMMs or install memory in valid pairs and change the memory mode 207 Invalid M...

Page 204: ...valid Audible Beeps 1 long 1 short Possible Cause Installed DIMMs for online spare bank are of a size smaller than another bank Action Install or reinstall DIMMs to support online spare configuration 212 Processor Failed Processor X Audible Beeps 1 short Possible Cause Processor in slot X failed Action Run Insight Diagnostics HP Insight Diagnostics on page 80 and replace failed components as indic...

Page 205: ... Cause Keyboard failure occurred Action 1 Power down the server and then reconnect the keyboard 2 Be sure no keys are depressed or stuck 3 If the failure reoccurs replace the keyboard 301 Keyboard Error or Test Fixture Installed Audible Beeps None Possible Cause Keyboard failure occurred Action 1 Power down the server and then reconnect the keyboard 2 Be sure no keys are depressed or stuck 3 If th...

Page 206: ...ight Diagnostics on page 80 and replace failed components as indicated 304 Keyboard or System Unit Error Audible Beeps None Possible Cause Keyboard keyboard cable mouse controller or system board failure Action 1 Be sure the keyboard and mouse are connected CAUTION Only authorized technicians trained by HP should attempt to remove the system board If you believe the system board requires replaceme...

Page 207: ...ure that no conflicts exist Audible Beeps 2 short Possible Cause A hardware conflict in the system is preventing the parallel port from working correctly Action 1 If you have recently added new hardware remove it to see if the hardware is the cause of the conflict 2 Run the server setup utility to reassign resources for the parallel port and manually resolve the resource conflict 3 Run Insight Dia...

Page 208: ...un Insight Diagnostics HP Insight Diagnostics on page 80 and replace failed components as indicated 602 Diskette Boot Record Error Audible Beeps None Possible Cause The boot sector on the boot disk is corrupt Action 1 Remove the diskette from the diskette drive 2 Replace the diskette in the drive 3 Reformat the diskette 605 Diskette Drive Type Error Audible Beeps 2 short Possible Cause Mismatch in...

Page 209: ...sight Diagnostics on page 80 and replace failed components as indicated 612 Secondary Floppy Port Address Assignment Conflict Audible Beeps 2 short Possible Cause A hardware conflict in the system is preventing the diskette drive from operating properly Action 1 Run the server setup utility to configure the diskette drive port address and manually resolve the conflict 2 Run Insight Diagnostics HP ...

Page 210: ...1611 Fan x Failure Detected Fan Zone I O 213 1611 Fan x Not Present Fan ZoneCPU 213 1611 Fan x Not Present Fan Zone I O 213 1611 Power Supply Zone Fan Assembly Failure Detected Either 214 1611 Power Supply Zone Fan Assembly Failure Detected Single fan 214 1611 Primary Fan Failure Fan Zone System 214 1611 Redundant Fan Failure Fan Zone System 215 1612 Primary Power Supply Failure 215 1615 Power Sup...

Page 211: ...ystem to Cool Audible Beeps None Possible Cause The ambient system temperature exceeded acceptable levels Action Lower the room temperature 1611 CPU Zone Fan Assembly Failure Detected Either the Assembly is not installed or multiple fans have failed in the CPU zone Audible Beeps None Possible Cause Required fans are missing or not spinning Action 1 Check the fans to be sure they are installed and ...

Page 212: ...pinning Action 1 Check the fans to be sure they are working 2 Be sure each fan cable is properly connected and each fan is properly seated 3 If the problem persists replace the failed fans 1611 Fan x Failure Detected Fan Zone CPU Audible Beeps 2 short Possible Cause Required fan not installed or spinning Action 1 Check the fans to be sure they are working 2 Be sure each fan cable is properly conne...

Page 213: ...ble Beeps 2 short Possible Cause Required fan not installed or spinning Action 1 Check the fans to be sure they are working 2 Be sure each fan cable is properly connected if applicable and each fan is properly seated 3 If the problem persists replace the failed fans 1611 Fan x Not Present Fan Zone I O Audible Beeps 2 short Possible Cause Required fan not installed or spinning Action 1 Check the fa...

Page 214: ...sembly is properly connected and each fan is properly seated 3 If the problem persists replace the failed fans 4 If a known working replacement fan is not spinning replace the assembly 1611 Power Supply Zone Fan Assembly Failure Detected Single fan failure Assembly will provide adequate cooling Audible Beeps None Possible Cause Required fan not spinning Action Replace the failed fan to provide red...

Page 215: ...server configuration requires an additional power supply A moving bar is displayed indicating that the system is waiting for another power supply to be installed Action Install the additional power supply 1615 Power Supply Configuration Error A working power supply must be installed in Bay 1 for proper cooling System Halted Audible Beeps None Possible Cause The server configuration requires an add...

Page 216: ... Audible Beeps None Possible Cause Power supply is improperly configured Action Run the server setup utility and correct the configuration Event List Error Messages List of Messages Introduction to Event List Error Messages 217 A CPU Power Module System Board Socket X 218 ASR Lockup Detected Cause 218 Automatic Operating System Shutdown Initiated Due to Fan Failure 218 Automatic Operating System S...

Page 217: ...gh different tools An example of the format of an event as displayed on the IMD follows 001 of 010 caution 03 19 2002 12 54 PM FAN INSERTED Main System Location System Board Fan ID 03 END OF EVENT WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components IMPORTANT This guide...

Page 218: ...r to the HP ROM Based Setup Utility User Guide on the server Documentation CD or at the SmartStart website http h18013 www1 hp com products servers management smartstart for more information Automatic Operating System Shutdown Initiated Due to Fan Failure Event Type Fan failure Action Replace the fan Automatic Operating System Shutdown Initiated Due to Overheat Condition Fatal Exception Number X C...

Page 219: ...ace the memory module during the next scheduled maintenance to ensure reliable operation EISA Expansion Bus Master Timeout Slot X EISA Expansion Bus Slave Timeout EISA Expansion Board Error Slot X EISA Expansion Bus Arbitration Error Event Type Expansion bus error Action Power down the server and then replace the EISA board PCI Bus Error Slot X Bus Y Device Z Function X Event Type Expansion bus er...

Page 220: ... Power Overload Power Supply X Event Type Power supply overload Action 1 Switch the voltage from 110 V to 220 V or add an additional power supply if applicable to the system 2 If the problem persists remove some of the installed options System AC Power Problem Power Supply X Event Type AC voltage problem Action Check for any power source problems System Fan Failure Fan X Location Event Type Fan fa...

Page 221: ...y Error Unrecoverable Host Bus Address Parity Error Event Type Host bus error CAUTION Only authorized technicians trained by HP should attempt to remove the system board If you believe the system board requires replacement contact HP Technical Support before proceeding Action Replace the board on which the processor is installed Uncorrectable Memory Error Slot X Memory Module Y Uncorrectable Memor...

Page 222: ......

Page 223: ...ther conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before remov...

Page 224: ...1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have ...

Page 225: ...tice 230 Korean Notices 230 Laser Compliance 231 Battery Replacement Notice 232 Regulatory Compliance Identification Numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information When r...

Page 226: ...abel indicating the interference potential of the device as well as additional operating instructions for the user FCC Rating Label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding st...

Page 227: ...one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Declaration of Conformity for Products Marked with the FCC Logo United...

Page 228: ...ority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Mouse Compliance Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device mu...

Page 229: ...ts bearing the CE marking comply with the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC issued by the Commission of the European Community and if this product has telecommunication functionality the R TTE Directive 1999 5 EC Compliance with these directives implies conformity to the following European Norms in parentheses are the equivalent international standards and regulation...

Page 230: ...230 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide Japanese Notice BSMI Notice Korean Notices Class A Equipment ...

Page 231: ...ains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardo...

Page 232: ... Battery Replacement Notice WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture sho...

Page 233: ... F NOTE All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Relative humidity noncondensing Operating 10 to 90 Non operating 5 to 95 NOTE Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 ...

Page 234: ...16 78 kg 37 lb Weight no drives installed 12 47 kg 27 5 lb Input requirements Rated input voltage 100 VAC to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 6 0 A 110 V to 3 0 A 220 V Rated input power 580 W BTUs per hour 1990 Power supply output Rated steady state power 460 W ...

Page 235: ...da call 1 800 263 5868 In other locations refer to the HP website http www hp com For HP technical support In North America call the HP Technical Support Phone Center at 1 800 633 3600 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored Outside North America call the nearest HP Technical Support Phone Center For telephone num...

Page 236: ......

Page 237: ...s ABEND abnormal end ACU Array Configuration Utility ASR Automatic Server Recovery BBWC battery backed write cache DDR double data rate DU Driver Update EFS Extended Feature Supplement IEC International Electrotechnical Commission ...

Page 238: ... IML Integrated Management Log IPL initial program load IRQ interrupt request MPS multi processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NVRAM non volatile memory ORCA Option ROM Configuration for Arrays ...

Page 239: ...ipheral component interconnect extended PDU power distribution unit POST Power On Self Test PPM Processor Power Module PSP ProLiant Support Pack PXE preboot eXecution environment RBSU ROM Based Setup Utility RILOE II Remote Insight Lights Out Edition II SATA serial advanced technology attachment ...

Page 240: ...omputer system interface SDRAM synchronous dynamic RAM SIM Systems Insight Manager SIMM single inline memory module SPM system power module SSD Support Software Diskette TMRA recommended ambient operating temperature UID unit identification USB universal serial bus VCA Version Control Agent ...

Page 241: ...Acronyms and Abbreviations 241 VHDCI very high density cable interconnect WOL Wake on LAN ...

Page 242: ......

Page 243: ...event 14 boot options 69 booting problems 112 booting the server 112 BSMI notice 230 buttons 7 cables VGA 127 cabling 63 Canadian Notice 228 Care Pack 31 82 cartridge tape 116 cautions 87 138 CD ROM drive 112 clusters 141 components 7 configuration of system 39 40 67 Configuration Replication Utility 66 connection problems 108 connectors 7 contacting HP 145 146 147 235 crash dump analysis 14 D DAT...

Page 244: ...HP ProLiant Essentials Foundation Pack 40 76 HP ProLiant Essentials Rapid Deployment Pack 71 HP Technical Support 145 235 HP website 145 I identification number server 225 iLO Integrated Lights Out 10 74 iLO RBSU Integrated Lights Out ROM Based Setup Utility 74 IMD Integrated Management Display 217 IML Integrated Management Log 80 217 Important Safety Information document 85 information required 1...

Page 245: ...6 power connectors internal 12 power cord 87 power cord connector 14 power distribution unit 36 power problems 105 106 125 power requirements 35 power source 105 power supplies 10 11 54 106 power supply LEDs 11 power supply signal connector 12 power supply zone fans 22 powering down 25 powering up 25 39 PPM Processor Power Module 43 124 printers 128 problem diagnosis 85 processor zone fans 22 proc...

Page 246: ...37 152 support 145 235 support packs 65 Survey Utility 79 217 switches 12 symbols on equipment 86 system board battery 83 232 system board components 12 System Erase Utility 138 144 System Management Homepage 141 system power connector 12 system power LED 8 Systems Insight Manager 76 T tape cartridge 116 technical support 145 235 telephone numbers 235 temperature requirements 34 233 third party de...

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