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HP Compaq Pro 6305, Maintenance And Service Manual

The HP Compaq Pro 6305 Maintenance And Service Manual is a comprehensive guide for users seeking to troubleshoot and maintain their device independently. This detailed manual can be downloaded for free from our website, providing step-by-step instructions on how to optimize your product's performance and ensure longevity.

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Table 10-1

  Numeric Codes and Text Messages (continued)

Control panel message

Description

Recommended action

2219-USB Key Provisioning file has invalid
header identifier

Provisioning file contained on the USB key
has been corrupted or is not a valid version
for the current ME firmware.

1.

Recreate the provisioning file using third
party management console software.

2.

If the error persists and system BIOS
has been recently updated, restore
previous system BIOS version.
Otherwise, update the ME firmware
version.

3.

If the error still persists, replace the
system board.

2220-USB Key Provisioning file has
mismatch version

Provisioning file contained on the USB key is
not a valid version for the current ME
firmware.

1.

Reboot the computer.

2.

If the error persists and system BIOS
has been recently updated, restore
previous system BIOS version.
Otherwise, update the ME firmware
version.

3.

If the error still persists, replace the
system board.

2230-General error during MEBx execution

Error occurred during MEBx execution which
fails into the “General” grouping. Status
information displayed along with the error
provides further clarity into the failure. MEBx
handles transference of information between
the system BIOS and ME firmware.

1.

Reboot the computer.

2.

If the error persists, update to the latest
BIOS version and ME firmware version.

3.

If the error still persists, replace the
system board.

2231-ME error during MEBx execution

Error occurred during MEBx execution which
fails into “ME” grouping.

1.

Reboot the computer.

2.

If the error persists, update to the latest
BIOS version and ME firmware version.

3.

If the error still persists, replace the
system board.

2232-AMT error during MEBx execution

Error occurred during MEBx execution which
fails into “AMT” grouping.

1.

Reboot the computer.

2.

If the error persists, update to the latest
BIOS version and ME firmware version.

3.

If the error still persists, replace the
system board.

2233-HECI error during MEBx execution

Error occurred during MEBx execution which
fails into “MEI or HECI” grouping.

1.

Reboot the computer.

2.

If the error persists, update to the latest
BIOS version and ME firmware version.

3.

If the error still persists, replace the
system board.

2239-ME image lock failure

Special system configurations with reduced
ME firmware image require BIOS control of
ME firmware upgrading. A failure has
occurred after the ME firmware update
process in which the BIOS could not relock
the ME firmware region.

1.

Reboot the computer.

2.

If the error persists, update to the latest
BIOS version and ME firmware version.

3.

If the error still persists, replace the
system board.

194

Chapter 10   POST Error Messages

Summary of Contents for Compaq Pro 6305

Page 1: ...Maintenance and Service Guide HP Compaq Pro 6305 Microtower Business PC HP Compaq Pro 6305 Small Form Factor Business PC ...

Page 2: ...n the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another languag...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...ling or upgrading device drivers 8 Customizing the monitor display 8 Activating and customizing the software in Windows 8 8 Activating the Windows Operating System 8 Downloading Windows 8 updates 9 Customizing the monitor display 9 3 Computer Setup F10 Utility 10 Computer Setup F10 Utilities 10 Using Computer Setup F10 Utilities 11 Computer Setup File 12 Computer Setup Storage 13 Computer Setup Se...

Page 6: ...commended Materials and Equipment 47 Operating Guidelines 48 Routine Care 48 General Cleaning Safety Precautions 48 Cleaning the Computer Case 49 Cleaning the Keyboard 49 Cleaning the Monitor 49 Cleaning the Mouse 50 Service Considerations 50 Power Supply Fan 50 Tools and Software Requirements 50 Screws 50 Cables and Connectors 51 Hard Drives 51 Lithium Coin Cell Battery 51 SATA Hard Drives 52 SAT...

Page 7: ...d Drive into an Internal Drive Bay 78 Removing and Replacing a Removable 3 5 inch SATA Hard Drive 80 Front Fan Assembly 85 Front I O Assembly 86 Power Switch LED Assembly 87 Heat sink 89 Processor 90 Speaker 91 Rear Chassis Fan 93 Power Supply 95 System Board 96 7 Removal and Replacement Procedures Small Form Factor SFF Chassis 99 Preparation for Disassembly 99 Access Panel 100 Front Bezel 101 Fro...

Page 8: ...ing the Small Form Factor Computer in a Tower Orientation 145 8 Troubleshooting Without Diagnostics 146 Safety and Comfort 146 Before You Call for Technical Support 146 Helpful Hints 147 Solving General Problems 148 Solving Power Problems 152 Solving Hard Drive Problems 154 Solving Media Card Reader Problems 156 Solving Display Problems 158 Solving Audio Problems 163 Solving Printer Problems 165 S...

Page 9: ...recovering in Windows 7 203 System Restore 203 System Recovery 203 System Recovery when Windows is responding 204 System Recovery when Windows is not responding 205 System recovery using recovery media 205 Creating recovery media 206 Using recovery media 207 Backup and recovery in Windows 8 207 Backing up your information 208 Performing a system recovery 208 Using the Windows recovery tools 209 Us...

Page 10: ...SFF Specifications 217 Index 218 x ...

Page 11: ...ter run the diagnostic utility included on some computer models only Figure 1 1 Microtower Configuration Figure 1 2 Small Form Factor Configuration NOTE The Small Form Factor computer can also be used in a tower orientation For more information see Using the Small Form Factor Computer in a Tower Orientation on page 145 in this guide Standard Configuration Features 1 ...

Page 12: ...7 Power On Light 4 USB Universal Serial Bus 2 0 Ports 8 Headphone Connector NOTE When a device is plugged into the Microphone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone Line In device or a headphone You can reconfigure the connector at any time in the Realtek HD Audio Manager NOTE The Power On Light is normally green when the power is on I...

Page 13: ...t 7 Hard Drive Activity Light 4 USB Universal Serial Bus Ports 8 Headphone Connector NOTE When a device is plugged into the Microphone Headphone Connector a dialog box will pop up asking if you want to use the connector for a microphone Line In device or a headphone You can reconfigure the connector at any time in the Realtek HD Audio Manager NOTE The Power On Light is normally green when the powe...

Page 14: ...are available from HP When a device is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time in the Realtek HD Audio Manager For AMD ATI graphic cards installed in one of the system board slots the video connectors on the graphics card and the integrated graph...

Page 15: ...available from HP When a device is plugged into the blue Line In Audio Connector a dialog box will pop up asking if you want to use the connector for a line in device or a microphone You can reconfigure the connector at any time in the Realtek HD Audio Manager For AMD ATI graphic cards installed in one of the system board slots the video connectors on the graphics card and the integrated graphics ...

Page 16: ...that are located on the top cover of the computer Keep these numbers available for use when contacting customer service for assistance Figure 1 6 Microtower Serial Number and Product ID Location Figure 1 7 Small Form Factor Serial Number and Product ID Location 6 Chapter 1 Product Features ...

Page 17: ...d airflow Activating the Windows operating system The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instructions on the screen to complete the activation We recommend that you register your computer with HP during operating system setup so you can receive important software updat...

Page 18: ...e for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Customizing the monitor display If you wish you can select or change the monitor refresh rates screen resolution color settings font sizes and power management settings For more information refer to the onl...

Page 19: ...est updates during the initial installation and periodically throughout the life of the computer Run Windows Update as soon as possible after you set up your computer 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings Change PC Settings Windows Update 3 Run Windows Update monthly thereafter Customizing the monitor display You can customize d...

Page 20: ... messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or property identification number assigned by the company to this computer Enable the power on ...

Page 21: ... and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 5 To apply and save changes select File Save Changes and Exit If you have made changes that you do not want applied select Ignore Changes and Exit To reset to factory settings or previously saved default settings so...

Page 22: ... and date Flash System ROM Allows you to update the system ROM with a BIOS image file located on removable media Replicated Setup Save to Removable Media Saves system configuration to a formatted USB flash media device Restore from Removable Media Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system configuration settin...

Page 23: ... mode is set to User allows you to specify the parameters logical cylinders heads and sectors per track used by the BIOS to translate disk I O requests from the operating system or an application into terms the hard drive can accept Logical cylinders may not exceed 1024 The number of heads may not exceed 256 The number of sectors per track may not exceed 63 CAUTION Ordinarily the translation mode ...

Page 24: ... Allows DOS and boot access to RAID volumes Use this mode with the RAID device driver loaded in the operating system to take advantage of RAID features AHCI default option Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller NOTE The RAID AHCI device driver must be installed prior to attempting to boot from a RAID AHCI volume I...

Page 25: ... on the list may be individually excluded from or included for consideration as a bootable operating system source Specify the order of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE To drag a device to a preferred place press Enter To remove the device from consideration as a bootabl...

Page 26: ... system board Default is disabled CAUTION If you enable the stringent security feature and you forget the setup password or the power on password the computer is inaccessible and can no longer be used If you lose or forget the password the system board must be replaced This scenario is not covered under warranty To prevent the computer from becoming permanently unusable record your configured setu...

Page 27: ... is enabled Network Boot Enables disables the computer s ability to boot from an operating system installed on a network server Feature available on NIC models only the network controller must be either a PCI expansion card or embedded on the system board Default is enabled System IDs Allows you to set Asset tag 18 byte identifier a property identification number assigned by the company to the com...

Page 28: ...hile in MS DOS or Windows Safe Mode NOTE Most operating systems control access to the MBR of the current bootable disk the BIOS cannot prevent changes that may occur while the operating system is running Restores the backup Master Boot Record to the current bootable disk Default is disabled Only appears if all of the following conditions are true MBR security is enabled A backup copy of the MBR ha...

Page 29: ...ce is a critical component of many security schemes Erasing the security keys will prevent access to data protected by the Embedded Security Device Choosing Reset to Factory Settings may result in significant data loss Measure boot variables devices to PCR1 Typically the computer measures the boot path and saves collected metrics to PCR5 a register in the Embedded Security Device Bitlocker tracks ...

Page 30: ...FI and Windows Secure Boot only allow code signed by pre approved digital certificates to run during the firmware and OS boot process Default is disabled except for Windows 8 systems which have this setting enabled Secure Boot enabled also sets Legacy Support to disabled Key Management This option lets you manage the custom key settings Clear Secure Boot Keys Don t Clear Clear Allows you to delete...

Page 31: ...d a pause S5 Soft Off LED is off Hardware Power Management SATA Power Management Enables or disables SATA bus and or device power management Default is enabled S5 Maximum Power Savings Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0 5 Watt power usage Default is disabled PCI Express x16 Slot 1 Sets Active State Power Management ASPM of t...

Page 32: ...his feature will cause the system to display a message before loading option ROMs Default is enabled After Power Loss off on previous state Default is Power off Setting this option to Power off causes the computer to remain powered off when power is restored Power on causes the computer to power on automatically as soon as power is restored Previous state causes the computer to power on automatica...

Page 33: ...ation to 512 MB If you select Force the UMA Frame Buffer Size option displays which lets you set the UMA memory size allocation between 32 MB and 1 GB Internal Speaker does not affect external speakers Default is enabled NIC PXE Option ROM Download PXE iSCSI disabled The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server This is typically used to...

Page 34: ...irmation to unconfigure ME Watchdog Timer enable disable Allows you to set amount of time for a operating system and BIOS watchdog alert to be sent if the timers are not deactivated BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console An operating system alert is deactivated by the operating system image and wo...

Page 35: ...s spare parts Computer major components Item Description Spare part number 1 Front bezel For use in all countries and regions except China 689377 001 5 25 inch bezel blank optical drive not illustrated 570838 001 Microtower MT chassis spare parts 25 ...

Page 36: ...rd models 703596 501 For use in Windows 8 Professional models 703596 601 Memory modules PC3 12800 1600 MHz 8 GB 689375 001 4 GB 671613 001 2 GB 671612 001 Processors include replacement thermal material AMD A10 5800B 3 8 GHz 4 MB L2 cache 100 W HD 7660D 703598 001 AMD A8 5500B 3 2 GHz 4 MB L2 cache 65 W HD 7560D 703601 001 AMD A6 5400B 3 6 GHz 4 MB L2 cache 65 W HD 7540D 703600 001 AMD A4 5300B 3 ...

Page 37: ...r cable 646833 001 4 Power switch LED assembly 646828 001 5 HP USB 3 0 Front Port Adapter 716391 001 SATA cable 18 inch 1 straight end 1 angled end labeled not illustrated 646830 001 SATA cable 17 7 inch 2 straight ends 639959 001 DMS 59 to dual VGA cable 463023 001 Adapter DisplayPort to VGA 603250 001 Microtower MT chassis spare parts 27 ...

Page 38: ...001 Adapter USB 3 0 to USB 2 0 736835 001 DMS 59 to dual DVI cable 463024 001 Adapter DisplayPort to HDMI 617450 001 DisplayPort cable 487562 001 not illustrated Misc parts Item Description Spare part number 1 Heat sink includes replacement thermal material 645326 001 2 Fan with guard 585884 001 28 Chapter 4 Illustrated parts catalog ...

Page 39: ...2 001 Card reader 22 in 1 636166 001 698877 001 Card reader 14 in 1 USB 2 0 3 0 3 5 inch 716390 001 USB powered speakers 636917 001 Mouse PS2 optical jack black non ECO 609250 001 USB optical jack black 537749 001 Washable 619580 001 Wireless 674317 001 Wireless not for use in APJ region 608150 001 USB laser non ECO 570580 001 eSATA port assembly PCI card 645558 001 Antenna for use with WLAN card ...

Page 40: ...ive SSD 646809 001 128 GB Solid state Drive SSD 665961 001 120 GB Solid state Drive SSD 661841 001 Optical drives Blu ray BD Writer XL Drive 682219 001 16X SATA DVD RW drive 660408 001 690418 001 16X SATA DVD ROM drive 682550 001 Grommet hard drive isolation blue 450712 001 Misc boards Description Spare part number GeForce GT630 PCIe x16 graphics card 2 GB for use with Windows 8 702084 001 nVidia ...

Page 41: ...0 single port GbE NIC 728562 001 Intel Centrino Advanced N 6205 802 11a b g n WLAN module 695915 001 HP USB 3 0 SuperSpeed PCIe x1 card 663213 001 HP USB 3 0 SuperSpeed power extension cable for use with 663213 001 663214 001 Sequential part number listing Spare part number Description 202997 001 Adapter DVI I to VGA 336445 001 Feet 397117 001 Hard drive conversion bracket 450712 001 Grommet hard ...

Page 42: ...824 001 320 GB 7200 rpm hard drive 2 5 inch SED 636166 001 Card reader 22 in 1 636917 001 USB powered speakers 636927 001 250 GB 7200 rpm hard drive 636929 001 500 GB 7200 rpm hard drive 636930 001 1 TB 7200 rpm hard drive 637995 001 AMD Radeon HD6350 PCIe x16 graphics card 512 MB not for use with Windows 8 638815 001 Serial port PCI card 638816 001 Hood sensor 638817 001 Printer port PCI card 639...

Page 43: ... wireless 674317 001 Mouse wireless 680020 001 256 GB Solid state drive self encrypting SED SATA 6 0 682219 001 Blu ray BD Writer XL Drive 682411 001 AMD Radeon HD7450 PCIe x16 graphics card 1 GB includes adapter not for use with Windows 8 689375 001 Memory module 8 GB PC3 12800 CL11 689377 001 Front bezel 690418 001 16X SATA DVD RW drive 695915 001 Intel Centrino Advanced N 6205 802 11a b g n WLA...

Page 44: ...MD A6 5400B 3 6 GHz processor 4 MB L2 cache 65 W HD 7540D 703601 001 AMD A8 5500B 3 2 GHz processor 4 MB L2 cache 65 W HD 7560D 707252 001 nVidia Quadro NVS310 PCIe x16 graphics card 512 MB for use only with Windows 8 716390 001 Card reader 14 in 1 USB2 0 3 0 3 5 inch 716391 001 HP USB 3 0 Front Port Adapter 717219 001 AMD Radeon HD8490 PCIe x16 graphics card 1 GB for use with Windows 8 720837 001...

Page 45: ...Bezel blank card reader not illustrated 583653 001 2 Power supply 240W 90 efficient 613762 001 240W standard 613763 001 3 System board includes replacement thermal material For use in Windows 7 models 703596 001 For use in Windows 8 Standard models 703596 501 For use in Windows 8 Professional models 703596 601 4 Access panel 646815 001 Small Form Factor SFF chassis spare parts 35 ...

Page 46: ...clude replacement thermal material AMD A10 5800B 3 8 GHz 4 MB L2 cache 100 W HD 7660D 703598 001 AMD A8 5500B 3 2 GHz 4 MB L2 cache 65 W HD 7560D 703601 001 AMD A6 5400B 3 6 GHz 4 MB L2 cache 65 W HD 7540D 703600 001 AMD A4 5300B 3 4 GHz 4 MB L2 cache 65 W HD 7480D 703599 001 not illustrated 36 Chapter 4 Illustrated parts catalog ...

Page 47: ... 001 SATA cable 25 2 inch 1 straight end 1 angled end not illustrated 638814 001 DMS 59 to dual VGA cable 463023 001 DMS 59 to dual DVI cable 463024 001 Adapter DisplayPort to VGA 603250 001 Adapter DisplayPort to DVI 662723 001 Adapter DVI I to VGA 202997 001 Adapter DVI D to VGA 657401 001 Adapter USB 3 0 to USB 2 0 736835 001 Adapter DisplayPort to HDMI 617450 001 Small Form Factor SFF chassis ...

Page 48: ...ion Spare part number DisplayPort cable 487562 001 not illustrated Misc parts Item Description Spare part number 1 Chassis fan 645327 001 2 Fan duct not illustrated 636921 001 38 Chapter 4 Illustrated parts catalog ...

Page 49: ... reader 22 in 1 not illustrated 636166 001 Card reader 14 in 1 USB 2 0 3 0 3 5 inch 716390 001 USB powered speakers not illustrated 636917 001 698877 001 Mouse not illustrated USB optical jack black 537749 001 Washable 619580 001 Wireless 674317 001 Wireless not for use in APJ region 608150 001 USB laser non ECO 570580 001 PS2 optical jack black non ECO 609250 001 eSATA port assembly PCI card not ...

Page 50: ...646809 001 128 GB Solid state Drive SSD 665961 001 120 GB Solid state Drive SSD 661841 001 Optical drive Blu ray BD Writer XL Drive 682219 001 16X SATA DVD RW drive 660408 001 690418 001 16X SATA DVD ROM drive 682550 001 Grommet hard drive isolation blue 450712 001 Misc boards Description Spare part number GeForce GT630 PCIe x16 graphics card 2 GB for use with Windows 8 702084 001 nVidia Quadro NV...

Page 51: ...single port GbE NIC 728562 001 HP USB 3 0 SuperSpeed PCIe x1 card 663213 001 HP USB 3 0 SuperSpeed power extension cable for use with 663213 001 663214 001 Sequential part number listing Spare part number Description 202997 001 Adapter DVI I to VGA 397117 001 Hard drive conversion bracket 450712 001 Grommet hard drive isolation blue 463023 001 DMS 59 to dual VGA cable 463024 001 DMS 59 to dual DVI...

Page 52: ...h SED 636166 001 Card reader 22 in 1 636917 001 USB powered speakers 636921 001 Fan duct 636923 001 SATA power cable 636925 001 Speaker 636926 001 Front I O cable and power switch assembly 636927 001 250 GB 7200 rpm hard drive 636929 001 500 GB 7200 rpm hard drive 636930 001 1 TB 7200 rpm hard drive 637995 001 AMD Radeon HD6350 PCIe x16 graphics card 512 MB not for use with Windows 8 638813 001 SA...

Page 53: ...001 16X SATA DVD RW drive 695915 001 Intel Centrino Advanced N 6205 802 11a b g n WLAN module 696422 001 500 GB hard drive 7200 rpm 2 5 inch SED 697246 001 AMD Radeon HD6350 PCIe x16 graphics card 512 MB for use only with Windows 8 698877 001 USB powered speakers 700578 001 nVidia Quadro NVS300 PCIe x16 graphics card 512 MB for use only with Windows 8 701671 xx1 Keyboard USB Smartcard CCID 702084 ...

Page 54: ...1 Card reader 14 in 1 USB 2 0 3 0 3 5 inch 716391 001 HP USB 3 0 Front Port Adapter 717219 001 AMD Radeon HD8490 PCIe x16 graphics card 1 GB for use with Windows 8 720837 001 nVidia Quadro NVS315 PCIe x16 graphics card 1 GB for use with Windows 8 724937 001 1 TB hybrid hard drive 8 GB SSD 724938 001 500 GB hybrid hard drive 8 GB SSD 728562 001 Intel PRO 1000 single port GbE NIC 736835 001 Adapter ...

Page 55: ...e occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power ...

Page 56: ...ee stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Personal Grounding Methods and Equipment Use the following equipment to prevent static el...

Page 57: ...ixtures must directly contact dissipative surfaces Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks ...

Page 58: ...f each other or place computers so near each other that they are subject to each other s re circulated or preheated air If the computer is to be operated within a separate enclosure intake and exhaust ventilation must be provided on the enclosure and the same operating guidelines listed above will still apply Keep liquids away from the computer and keyboard Never cover the ventilation slots on the...

Page 59: ...se safety glasses equipped with side shields before attempting to clean debris from under the keys Visible debris underneath or between the keys may be removed by vacuuming or shaking Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys If you remove a key use a specially designed ...

Page 60: ...Requirements To service the computer you need the following Torx T 15 screwdriver HP screwdriver with bits PN 161946 001 Torx T 15 screwdriver with small diameter shank for certain front bezel removal Flat bladed screwdriver may sometimes be used in place of the Torx screwdriver Phillips 2 screwdriver Diagnostics software HP tamper resistant T 15 wrench Smart Cover FailSafe Key PN 166527 001 or HP...

Page 61: ...turn off the computer Do not remove a hard drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic Discharge Information on page 45 Do not use excessive force when inserting a drive Avoid exposin...

Page 62: ...ATA Drives The Self Monitoring Analysis and Recording Technology SMART ATA drives for the HP Personal Computers have built in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count I...

Page 63: ...uter determines the maximum usable size of a drive partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are calculated the size reported by the operatin...

Page 64: ...ces that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power cord should always be disconnected before servicing a unit 6 Disco...

Page 65: ...assembly on page 54 2 Loosen the two captive thumbscrews 1 that secure the access panel to the computer chassis 3 Use the handle located between the thumbscrews to lift the access panel off the unit 2 NOTE You may want to lay the computer on its side to install internal parts Be sure the side with the access panel is facing up Figure 6 1 Removing the Computer Access Panel Computer Access Panel 55 ...

Page 66: ...mbly Preparation for Disassembly on page 54 2 Remove the access panel Computer Access Panel on page 55 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 6 2 Removing the Front Bezel 56 Chapter 6 Removal and Replacement Procedures Microtower MT Chassis ...

Page 67: ...en turn off any external devices 4 Disconnect the power cord from the power outlet and disconnect any external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 Remove the access panel and front bezel ...

Page 68: ...t edge of the chassis between the hard drive bay and speaker Figure 6 4 Installing the Front Bezel Security Screw 9 Replace the access panel 10 Reconnect the power cord and turn on the computer 11 Lock any security devices that were disengaged when the access panel was removed 58 Chapter 6 Removal and Replacement Procedures Microtower MT Chassis ...

Page 69: ... to be removed before installing a drive To remove a bezel blank 1 Remove the access panel Computer Access Panel on page 55 2 Remove the front bezel Front Bezel on page 56 3 To remove a bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and slide the bezel blank back and to the right to remove it 2 Figure 6 5 Removing a Bezel Blan...

Page 70: ...processor is not compatible with DDR3U memory and if you plug DDR3U memory into the system board it can cause the physical damage to the DIMM or invoke system malfunction For proper system operation the DDR3 SDRAM DIMMs must be industry standard 240 pin unbuffered non ECC PC3 PC12800 DDR3 1600 MHz compliant 1 35 volt or 1 5 volt DDR3 DDR3L SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CAS lat...

Page 71: ...ulated with two 1 GB DIMMs and Channel B is populated with one 2 GB DIMM the system will operate in dual channel mode The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B In flex mode the channel populated with the least amount of memory describes the total amount of memory assigned to dual c...

Page 72: ...ocedures ensure that you are discharged of static electricity by briefly touching a grounded metal object For more information refer to Electrostatic Discharge Information on page 45 When handling a memory module be careful not to touch any of the contacts Doing so may damage the module 1 Prepare the computer for disassembly Preparation for Disassembly on page 54 2 Remove the access panel Computer...

Page 73: ...ion 3 5 Repeat steps 3 and 4 to install any additional modules 6 Replace the computer access panel 7 Reconnect the power cord and turn on the computer 8 Lock any security devices that were disengaged when the access panel was removed The computer should automatically recognize the additional memory the next time you turn on the computer Memory 63 ...

Page 74: ...on HD6350 PCIe x16 graphics card 512 MB for use only with Windows 8 697246 001 AMD Radeon HD6350 PCIe x16 graphics card 512 MB not for use with Windows 8 637995 001 HP WLAN 802 11 g n 1x2 PCIe NIC 538048 001 Intel PRO 1000 single port GbE NIC 728562 001 HP USB 3 0 SuperSpeed PCIe x1 card 663213 001 HP USB 3 0 SuperSpeed power extension cable for use with 663213 001 663214 001 The computer has one ...

Page 75: ...emove the expansion slot cover or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis Figure 6 8 Removing...

Page 76: ... PCI Expansion Card c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card agains...

Page 77: ...pansion socket on the system board Figure 6 11 Installing an Expansion Card NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Rotate the slot cover retention latch back in place to secure the expansion card 10 Connect external cables to the installed card if needed Connect internal cables to the system board if n...

Page 78: ...na cables 1 from the terminals on the WLAN module NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the computer is equipped with an 802 11a b g n WLAN module the yellow WLAN antenna cable connects to the middle terminal on the WLAN module 2 Remove the two Phillips PM2 0 3...

Page 79: ...B DIMM1 black Memory Module 5 eSATA ESATA black eSATA Adapter Cable or 2nd Optical Drive 6 SATA 2 0 SATA2 white 1st Optical Drive 7 Power SATAS_PWR2 black SATA Hard Drives 8 Power SATAS_PWR1 black SATA Optical Drives 9 SATA 3 0 SATA1 light blue 2nd Hard Drive or 2nd Optical Drive if an ESATA Adapter Cable exists 10 SATA 3 0 SATA0 dark blue 1st Hard Drive 11 Serial Port COMB black Serial Port 12 Pa...

Page 80: ...1 DVD ROM drive 682550 001 Blu ray BD Writer XL Drive 682219 001 1 TB hybrid hard drive 8 GB SSD 724937 001 1 TB 7200 rpm SATA hard drive 636930 001 500 GB hybrid hard drive 8 GB SSD 724938 001 500 GB 7200 rpm 2 5 inch SED SATA hard drive 696422 001 500 GB 7200 rpm SATA hard drive 636929 001 320 GB 7200 rpm SATA hard drive 2 5 inch 634824 001 250 GB 7200 rpm SATA hard drive 636927 001 256 GB Solid...

Page 81: ...nnector routed to the top 5 25 inch bay and the second connector routed to the bottom 5 25 inch bay The power cable for the SATA hard drives is a two headed cable this is plugged into the system board with the first connector routed to the bottom 3 5 inch bay and the second connector routed to the top 3 5 inch bay The system does not support Parallel ATA PATA optical drives or PATA hard drives You...

Page 82: ... While handling a drive avoid touching the connector Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers If a drive must be mailed place the drive in a bubble pack mailer or other protective packaging and label the package Fragile Hand...

Page 83: ...media should be taken out of a drive before removing the drive from the computer 1 Prepare the computer for disassembly Preparation for Disassembly on page 54 2 Remove the access panel Computer Access Panel on page 55 3 Remove the front bezel Front Bezel on page 56 4 Disconnect the drive cables as indicated in the following illustrations CAUTION When removing the cables pull the tab or connector i...

Page 84: ...Card Reader USB Cable 5 A latch drive bracket with release tabs secures the drives in the drive bay Lift the release tab on the latch drive bracket 1 for the drive you want to remove then slide the drive from its drive bay 2 Figure 6 17 Removing the Drives 74 Chapter 6 Removal and Replacement Procedures Microtower MT Chassis ...

Page 85: ...ed eight extra M3 metric guide screws on the front of the chassis under the front bezel The M3 metric guide screws are black Refer to Drives on page 70 for an illustration of the extra M3 metric guide screws location NOTE When replacing the drive transfer the four M3 metric guide screws from the old drive to the new one CAUTION Use only 5 mm long screws as guide screws Longer screws can damage the...

Page 86: ...er cable for the optical drives is a two headed cable that is routed from the system board to the rear of the optical drive bays Figure 6 20 Connecting the Optical Drive Cables b If your are installing a media card reader connect the USB cable to the USB system board connector labeled MEDIA Figure 6 21 Connecting the Media Card Reader USB Cable 76 Chapter 6 Removal and Replacement Procedures Micro...

Page 87: ...er access panel 10 Reconnect the power cord and any external devices then turn on the computer 11 Lock any security devices that were disengaged when the access panel was removed Removing a Hard Drive from a Drive Bay NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive 1 Prepare the computer for disas...

Page 88: ...on mounting guide screws are silver and blue Refer to Drives on page 70 for an illustration of the extra 6 32 isolation mounting guide screws location If you are replacing a drive transfer the guides screws from the old drive to the new one If you are installing a 3 5 inch hard drive install four isolation mounting guide screws two on each side of the drive Figure 6 23 Installing Isolation Mountin...

Page 89: ...h the sides of the bracket into the drive Figure 6 25 Securing the Drive in the Adapter Bracket Install four 6 32 silver and blue isolation mounting guide screws in the adapter bracket two on each side of the bracket Figure 6 26 Installing Isolation Mounting Guide Screws in the Adapter Bracket Drives 79 ...

Page 90: ...f you are adding a second hard drive connect the data cable to the light blue connector labeled SATA1 7 Route the power and data cables in their cable retainers 8 Replace the computer access panel 9 Reconnect the power cord and any external devices then turn on the computer 10 Lock any security devices that were disengaged when the access panel was removed Removing and Replacing a Removable 3 5 in...

Page 91: ...he top cover off the carrier 2 Figure 6 28 Removing the Carrier Cover 3 Remove the adhesive strip that secures the thermal sensor to the top of the hard drive 1 and move the thermal sensor away from the carrier 2 Figure 6 29 Removing the Thermal Sensor Drives 81 ...

Page 92: ...ve carrier Figure 6 30 Removing the Security Screws 5 Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier Figure 6 31 Removing the Hard Drive 82 Chapter 6 Removal and Replacement Procedures Microtower MT Chassis ...

Page 93: ...e carrier s circuit board Be sure the connector on the hard drive is pressed all the way into the connector on the carrier s circuit board Figure 6 32 Replacing the Hard Drive 7 Replace the four screws in the bottom of the carrier to hold the drive securely in place Figure 6 33 Replacing the Security Screws Drives 83 ...

Page 94: ...ermal Sensor 9 Slide the cover on the carrier 1 and replace the screw on the rear of the carrier to secure the cover in place 2 Figure 6 35 Replacing the Carrier Cover 10 Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided NOTE The carrier must be locked for power to be supplied to the hard drive 84 Chapter 6 Removal and Replacement Procedures Microtow...

Page 95: ... Preparation for Disassembly on page 54 2 Remove the access panel Computer Access Panel on page 55 3 Remove the cables from the clip on the top of the fan assembly Figure 6 36 Removing the cables from atop the front fan assembly 4 Unplug the fan cable from the system board connector labeled CHFAN Front Fan Assembly 85 ...

Page 96: ...y Description Spare part number Front I O assembly 646827 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 54 2 Remove the computer access panel Computer Access Panel on page 55 3 Remove the front bezel Front Bezel on page 56 4 Remove the front fan Front Fan Assembly on page 85 5 Disconnect the three front I O cables yellow green and blue from the system board connect...

Page 97: ...e front of the chassis To reinstall the assembly reverse the removal procedure Power Switch LED Assembly Description Spare part number Power switch LED assembly 646828 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 54 2 Remove the access panel Computer Access Panel on page 55 3 Remove the front bezel Front Bezel on page 56 4 Remove the front fan Front Fan Assembly o...

Page 98: ...the chassis and then rotate the bottom of the assembly upward 2 to remove it from the chassis Figure 6 40 Removing the power switch LED 7 Pull the assembly away from the chassis while threading the cable through the hole in front of the chassis 88 Chapter 6 Removal and Replacement Procedures Microtower MT Chassis ...

Page 99: ...ecially if you cannot warm the heat sink prior to removal Inadvertently removing the processor can damage the pins 1 Prepare the computer for disassembly Preparation for Disassembly on page 54 2 Remove the computer access panel Computer Access Panel on page 55 3 Remove the front fan Front Fan Assembly on page 85 4 Loosen the four silver captive Torx T15 screws that secure the heat sink to the syst...

Page 100: ...ge to them may require replacing the system board Processor Description Spare part number AMD A10 5800B 3 8 GHz 4 MB L2 cache 100 W HD 7660D 703598 001 AMD A8 5500B 3 2 GHz 4 MB L2 cache 65 W HD 7560D 703601 001 AMD A6 5400B 3 6 GHz 4 MB L2 cache 65 W HD 7540D 703600 001 AMD A4 5300B 3 4 GHz 4 MB L2 cache 65 W HD 7480D 703599 001 1 Prepare the computer for disassembly Preparation for Disassembly o...

Page 101: ...rocessor onto the system board update the system ROM to ensure that the latest version of the BIOS is being used on the computer The latest system BIOS can be found on the Web at http h18000 www1 hp com support files Speaker Description Spare part number Speaker 645330 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 54 2 Remove the access panel Computer Access Panel ...

Page 102: ...of the speaker downward 2 and then remove it from the chassis Figure 6 41 Removing the speaker To replace the speaker reverse the removal procedures 92 Chapter 6 Removal and Replacement Procedures Microtower MT Chassis ...

Page 103: ...mbly Preparation for Disassembly on page 54 2 Remove the access panel Computer Access Panel on page 55 3 Remove the four silver Phillips screws that secure the fan to the chassis Figure 6 42 Rear fan screws 4 Disconnect the fan control cable 1 from the system board connector labeled CHFAN2 Rear Chassis Fan 93 ...

Page 104: ... the chassis 2 Figure 6 43 Removing the rear fan To install the fan assembly reverse the removal procedure Be sure to orient the air flow out of the unit 94 Chapter 6 Removal and Replacement Procedures Microtower MT Chassis ...

Page 105: ...ccess Panel on page 55 3 Disconnect the power cables from the white system board connector labeled PWR and the white system board connector labeled PWRCMD 4 Remove the power cables from the clip on the base pan 5 Remove the four silver Torx T15 screws that connect the power supply to the chassis Figure 6 44 Power supply screws 6 Press the tab 1 on the base pan in front of the power supply that hol...

Page 106: ... Windows 8 Standard models 703596 501 System board for use in Windows 8 Professional models 703596 601 1 Prepare the computer for disassembly Preparation for Disassembly on page 54 2 Remove the access panel Computer Access Panel on page 55 3 Remove the front fan assembly Front Fan Assembly on page 85 4 When replacing the system board make sure the following components are removed from the defectiv...

Page 107: ...lation 6 Remove the eight Torx T15 screws that secure the system board to the chassis Figure 6 46 System board screws 7 Slide the system board toward the front of the computer to disengage the I O panel lift the rear of the system board up at an angle and then lift the system board out of the computer Figure 6 47 Removing the system board System Board 97 ...

Page 108: ... back into the slots in the rear of the chassis and then align the board with the chassis screw holes NOTE When replacing the system board you must change the chassis serial number in the BIOS 98 Chapter 6 Removal and Replacement Procedures Microtower MT Chassis ...

Page 109: ... from the computer 5 Turn off the computer and any peripheral devices that are connected to it CAUTION Turn off the computer before disconnecting any cables Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet In some systems the cooling fan is on even when the computer is in the Standby or Suspend modes The power ...

Page 110: ...on page 99 2 If the computer is on a stand remove the computer from the stand 3 Lift up on the access panel handle 1 then lift the access panel off the computer 2 Figure 7 1 Removing the access panel To install the access panel reverse the removal procedure 100 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 111: ...ssembly Preparation for Disassembly on page 99 2 Remove the access panel Access Panel on page 100 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 7 2 Removing the front bezel To install the front bezel reverse the removal procedure Front Bezel 101 ...

Page 112: ... and disconnect any external devices CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 5 If the computer is on a stand remove the computer from the stand 6 Remove the access panel and front bezel 7 Remove one of...

Page 113: ... place Figure 7 4 Installing the Front Bezel Security Screw 10 Replace the access panel 11 If the computer was on a stand replace the stand 12 Reconnect the power cord and turn on the computer 13 Lock any security devices that were disengaged when the access panel was removed Front Bezel Security 103 ...

Page 114: ...rive To remove a bezel blank 1 Remove the access panel Access Panel on page 100 2 Remove the front bezel Front Bezel on page 101 3 To remove a bezel blank push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel 1 and slide the bezel blank back and to the right to remove it 2 Figure 7 5 Removing a bezel blank 4 Replace the front bezel 104 Chapter 7 R...

Page 115: ... Low Voltage DDR3U memory The processor is not compatible with DDR3U memory and if you plug DDR3U memory into the system board it can cause the physical damage to the DIMM or invoke system malfunction For proper system operation the DDR3 SDRAM DIMMs must be industry standard 240 pin unbuffered non ECC PC3 PC12800 DDR3 1600 MHz compliant 1 35 volt or 1 5 volt DDR3 DDR3L SDRAM DIMMs The DDR3 SDRAM D...

Page 116: ...nel B is populated with one 2 GB DIMM the system will operate in dual channel mode The system will operate in flex mode if the total memory capacity of the DIMMs in Channel A is not equal to the total memory capacity of the DIMMs in Channel B In flex mode the channel populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigne...

Page 117: ...d metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object For more information refer to Electrostatic Discharge I...

Page 118: ...ating DIMM Sockets on page 106 for more information 5 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 6 Repeat steps 4 and 5 to install any additional modules 7 Replace the access panel 8 If the computer was on a stand replace the stand 9 Reconnect the power cord and turn on the computer 10 Lock ...

Page 119: ... MB not for use with Windows 8 637995 001 HP WLAN 802 11 g n 1x2 PCIe NIC 538048 001 Intel PRO 1000 single port GbE NIC 728562 001 HP USB 3 0 SuperSpeed PCIe x1 card 663213 001 HP USB 3 0 SuperSpeed power extension cable for use with 663213 001 663214 001 The computer has one PCI expansion slot one PCI Express x1 expansion slot one PCI Express x16 expansion slot and one PCI Express x16 expansion s...

Page 120: ... or the existing expansion card NOTE Before removing an installed expansion card disconnect any cables that may be attached to the expansion card a If you are installing an expansion card in a vacant socket remove the appropriate expansion slot cover on the back of the chassis Pull the slot cover straight up then away from the inside of the chassis Figure 7 8 Removing an Expansion Slot Cover 110 C...

Page 121: ...gure 7 9 Removing a Standard PCI Expansion Card c If you are removing a PCI Express x16 card pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure n...

Page 122: ... toward the rear of the chassis 1 so that the bracket on the card is aligned with the open slot on the rear of the chassis Press the card straight down into the expansion socket on the system board 2 Figure 7 11 Installing an Expansion Card NOTE When installing an expansion card press firmly on the card so that the whole connector seats properly in the expansion card slot 9 Rotate the slot cover r...

Page 123: ...ountry or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Prepare the computer for disassembly Preparation for Disassembly on page 54 2 Remove the access panel Access Panel on page 100 Remove the WLAN module 1 Disconnect the WLAN antenna cabl...

Page 124: ...slot at an angle NOTE WLAN modules are designed with a notch to prevent incorrect insertion of the WLAN module into the WLAN module slot Reverse this procedure to install the WLAN module 114 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 125: ...hannel B DIMM1 black Memory Module 5 eSATA ESATA black eSATA Adapter Cable 6 SATA 2 0 SATA2 white 1st Optical Drive 7 Power SATAS_PWR2 black unused 8 Power SATAS_PWR1 black SATA Optical and Hard Drives 9 SATA 3 0 SATA1 light blue 2nd Hard Drive 10 SATA 3 0 SATA0 dark blue 1st Hard Drive 11 Serial Port COMB black Serial Port 12 Parallel Port PAR black Parallel Port 13 USB MEDIA2 black Second Media ...

Page 126: ... BD Writer XL Drive 682219 001 1 TB hybrid hard drive 8 GB SSD 724937 001 1 TB 7200 rpm SATA hard drive 636930 001 500 GB hybrid hard drive 8 GB SSD 724938 001 500 GB 7200 rpm 2 5 inch SED SATA hard drive 696442 001 500 GB 7200 rpm SATA hard drive 636929 001 320 GB 7200 rpm SATA hard drive 2 5 inch 634824 001 250 GB 7200 rpm SATA hard drive 636927 001 256 GB Solid State Drive SSD self encrypting S...

Page 127: ...onnector on the system board labeled SATA2 Connect an optional eSATA adapter cable to the black SATA connector on the system board labeled ESATA Connect a media card reader USB cable to the USB connector on the system board labeled MEDIA The power cable for the SATA drives is a three headed cable that is plugged into the system board with the first connector routed to the rear of the hard drive th...

Page 128: ... on page 102 for more information CAUTION To prevent loss of work and damage to the computer or drive If you are inserting or removing a drive shut down the operating system properly turn off the computer and unplug the power cord Do not remove a drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avo...

Page 129: ...age back down to its normal position CAUTION Be careful not to pinch any cables or wires when rotating the drive cage down 6 Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage 1 While pressing the drive retainer button slide the drive back until it stops then lift it up and out of the drive cage 2 Figure 7 16 Removing the ...

Page 130: ...al Drive 5 Position the guide screws on the drive into the J slots in the drive bay Then slide the drive toward the front of the computer until it locks into place Figure 7 18 Installing the Optical Drive 6 Rotate the drive cage to its upright position 7 Connect the SATA data cable to the white SATA system board connector labeled SATA2 8 Route the data cable through the cable guides CAUTION There ...

Page 131: ...emoved Removing a 3 5 inch Drive from a Drive Bay CAUTION All removable media should be taken out of a drive before removing the drive from the computer The 3 5 inch drive is located underneath the 5 25 inch drive You must remove the 5 25 inch drive before removing the 3 5 inch drive 1 Follow the procedure in Removing a 5 25 inch Drive from a Drive Bay on page 119 to remove the 5 25 inch drive and...

Page 132: ...age the drive from the drive cage 1 While pressing the drive retainer button slide the drive back until it stops then lift it up and out of the drive cage 2 Figure 7 20 Removing a 3 5 inch Drive Media Card Reader Shown 122 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 133: ... page 117 for illustrations of the guide screw locations 1 Follow the procedure in Removing a 5 25 inch Drive from a Drive Bay on page 119 to remove the 5 25 inch drive and access the 3 5 inch drive bay CAUTION Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding 2 If you are installing a drive in a bay covered by a bezel blank...

Page 134: ...able b If installing a media card reader connect the USB cable from the media card reader to the USB connector on the system board labeled MEDIA Figure 7 24 Connecting the Media Card Reader USB Cable NOTE Refer to System Board Connections on page 115 for an illustration of the system board drive connectors 6 Replace the 5 25 inch drive 7 Replace the front bezel if removed and access panel 8 If the...

Page 135: ...hard drive The preinstalled 3 5 inch hard drive is located under the power supply To remove and replace the hard drive 1 Prepare the computer for disassembly Preparation for Disassembly on page 99 2 Remove the access panel Access Panel on page 100 3 Rotate the drive cage for internal drives to its upright position 4 Rotate the power supply to its upright position The hard drive is located beneath ...

Page 136: ...ift the drive up and out of the bay 2 Figure 7 26 Removing the Hard Drive 7 To install a hard drive you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive Figure 7 27 Installing Hard Drive Guide Screws 126 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 137: ...e access panel 12 If the computer was on a stand replace the stand 13 Reconnect the power cord and turn on the computer 14 Lock any security devices that were disengaged when the access panel was removed Removing and Replacing a Removable 3 5 inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5 25 inch internal drive bay The hard drive is housed in a ca...

Page 138: ...ure 7 29 Removing the Carrier Cover 3 Remove the adhesive strip that secures the thermal sensor to the top of the hard drive 1 and move the thermal sensor away from the carrier 2 Figure 7 30 Removing the Thermal Sensor 128 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 139: ...om the bottom of the hard drive carrier Figure 7 31 Removing the Security Screws 5 Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier Figure 7 32 Removing the Hard Drive Drives 129 ...

Page 140: ...the connector on the hard drive is pressed all the way into the connector on the carrier s circuit board Figure 7 33 Replacing the Hard Drive 7 Replace the four screws in the bottom of the carrier to hold the drive securely in place Figure 7 34 Replacing the Security Screws 130 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 141: ... Figure 7 35 Replacing the Thermal Sensor 9 Slide the cover on the carrier 1 and replace the screw on the rear of the carrier to secure the cover in place 2 Figure 7 36 Replacing the Carrier Cover 10 Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided NOTE The carrier must be locked for power to be supplied to the hard drive Drives 131 ...

Page 142: ...Preparation for Disassembly on page 99 2 Remove the access panel Access Panel on page 100 3 Remove the cables from the hook on the duct 1 4 Lift the fan duct straight up out of the chassis 2 Figure 7 37 Removing the fan duct To install the fan duct reverse the removal procedure 132 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 143: ...isassembly on page 99 2 Remove the access panel Access Panel on page 100 3 Remove the front bezel Front Bezel on page 101 4 Remove the baffle Fan duct on page 132 5 Disconnect the fan cable from the red brown system board connector labeled CHFAN Figure 7 38 Disconnecting the front fan cable 6 Press the tabs that secure the fan assembly to the front of the chassis 1 Front Fan Assembly 133 ...

Page 144: ... and then lift it out of the chassis Figure 7 39 Removing the front fan To install the front fan reverse the removal procedure Be sure to orient the air flow into the unit 134 Chapter 7 Removal and Replacement Procedures Small Form Factor SFF Chassis ...

Page 145: ...9 2 Remove the access panel Access Panel on page 100 3 Unplug the sensor cable from the system board connector labeled HSENSE 1 4 Slide the hood sensor straight out of the notch in the chassis 2 NOTE A flat blade screwdriver can be used to push the hood sensor out of the slot Figure 7 40 Removing the hood sensor from the chassis fan To install the hood sensor reverse the removal procedure Hood Sen...

Page 146: ...ove the front bezel Front Bezel on page 101 4 Remove the chassis fan Front Fan Assembly on page 133 5 Rotate the drive cage to its upright position 6 Disconnect the four cables from the system board as follows Yellow connector labeled FRONT_USB Green connector labeled FRONT_USB2 Blue connector labeled FRONT AUD Black connector labeled PB LED Figure 7 41 Disconnecting the front I O power switch LED...

Page 147: ...moving the front I O power switch LED assembly screw To install the front I O and power switch assembly reverse the removal procedure NOTE Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly Proper cable routing prevents damage to the cables and allows the drive cage to close properly Front I O Power Switch Assembly 137 ...

Page 148: ...0 3 Remove the front bezel Front Bezel on page 101 4 Rotate the drive cage to its upright position 5 Disconnect the speaker wire from the white system board labeled SPKR 1 6 Remove the Torx screw that secures the speaker to the chassis 2 7 Lift the speaker from the inside of the chassis to remove it 3 Figure 7 43 Removing the speaker To install the speaker reverse the removal procedures 138 Chapte...

Page 149: ...he pins The heat sink is secured atop the processor with four captive Torx screws The heat sink does not include a fan 1 Prepare the computer for disassembly Preparation for Disassembly on page 99 2 Remove the access panel Access Panel on page 100 3 Remove the fan duct Fan duct on page 132 4 Remove the front fan Front Fan Assembly on page 133 5 Loosen the four captive screws that secure the heat s...

Page 150: ... with an alcohol wipe and fresh thermal grease has been applied to the top of the processor CAUTION Heat sink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heat sink on the processor to avoid damage that could require replacing the system board Failure to install the fan duct may cause the computer to overheat 140 Chapter 7 Removal and Replacement ...

Page 151: ...32 4 Remove the front fan assembly Front Fan Assembly on page 133 5 Remove the heat sink Heat sink on page 139 6 Rotate the locking lever to its full open position 1 7 Carefully lift the processor from the socket 2 CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace ...

Page 152: ...is held in place by a bracket no screws are used WARNING Voltage is always present on the system board when the computer is plugged into an active AC outlet To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and or the AC outlet before opening the computer 1 Prepare the computer for disassembly Preparation for Disassembly on page 9...

Page 153: ...r supply System Board Description Spare part number System board for use in Windows 7 models includes thermal material 703596 001 System board for use in Windows 8 Standard models 703596 501 System board for use in Windows 8 Professional models 703596 601 1 Prepare the computer for disassembly Preparation for Disassembly on page 99 2 Remove the access panel Access Panel on page 100 3 When replacin...

Page 154: ...d then pull the system board forward up and out of the chassis 2 Figure 7 48 Removing the system board To install the system board reverse the removal procedure NOTE When replacing the system board you must also change the chassis serial number in the BIOS CAUTION Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied ...

Page 155: ...er so that its right side is facing down and place the computer in the optional stand Figure 7 49 Changing from Desktop to Tower Orientation NOTE To stabilize the computer in a tower orientation HP recommends the use of the optional tower stand 3 Lock any security devices that were disengaged when the access panel was removed NOTE Ensure at least 10 2 centimeters 4 inches of space on all sides of ...

Page 156: ...ons below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to Computer Setup F10 Utility on page 10 for more information Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A P...

Page 157: ...t you created or restore the system to its original factory condition in System Software Requirement Disks SSRD CAUTION Restoring the system will erase all data on the hard drive Be sure to back up all data files before running the restore process NOTE For sales information and warranty upgrades Care Packs call your local authorized service provider or dealer Helpful Hints If you encounter problem...

Page 158: ...connector on the source selected as the primary VGA adapter During boot the other monitor connectors are disabled and if the monitor is connected into these ports the monitor will not function You can select which source will be the default VGA source in Computer Setup CAUTION When the computer is plugged into an AC power source there is always voltage applied to the system board You must disconne...

Page 159: ...TC battery replacement To access Control Panel in Windows 7 select Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Panel from the list of applications Cursor will not move using the arrow keys on the keypad Cause Solution The Num Lock key is turned on Press the Num Lock key The Num Lock light must be off if you want to u...

Page 160: ...heat sink is installed properly Hard drive is full Transfer data from the hard drive to create more space on the hard drive Low on memory Add more memory Hard drive fragmented Defragment hard drive Program previously accessed did not release reserved memory back to the system Restart the computer Virus resident on the hard drive Run virus protection program Too many applications running Windows 7 ...

Page 161: ...ers in the application 2 Add more memory 3 Upgrade the graphics solution Cause unknown Restart the computer Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause and the computer beeps two times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Processor thermal protection activated A fan may be blocked ...

Page 162: ... check that the power button cable is properly connected to the system board 3 Check that the power supply cables are properly connected to the system board 4 Check to see if the 5V_aux light on the system board is turned on If it is turned on then replace the power button assembly 5 If the 5V_aux light on the system board is off then replace the power supply 6 Replace the system board Solving Pow...

Page 163: ...power supply is overloaded 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply some models is set to the appropriate voltage Proper voltage setting depends on your region 2 Open the access panel and ensure the power supply cable is seated into the connector on the system board 3 Check if a device is causing the problem by removing ALL attac...

Page 164: ...ck on a drive Select Properties and then select the Tools tab Under Error checking click Check Now In Windows 8 on the Start screen type e and then click File Explorer from the list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check Drive not found identified Cause Solution Cable could be loose ...

Page 165: ...m option and then restore the system 3 Install system files for the appropriate operating system Hard drive boot has been disabled in Computer Setup Run the Computer Setup utility and enable the hard drive entry in the Storage Boot Order list Bootable hard drive is not attached as first in a multi hard drive configuration If attempting to boot from a hard drive ensure it is attached to the system ...

Page 166: ...uter press the power button again Solving Media Card Reader Problems Table 8 4 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Windows Cause Solution By default Windows will format any media card with a capacity greater than 32MB with the FAT32 format Some digital cameras use the FAT FAT16 FAT12 format and can not operate with a FAT32 formatte...

Page 167: ...e correct side The green LED will light if inserted properly Do not know how to remove a media card correctly Cause Solution The computer s software is used to safely eject the card In Windows 7 click Start select Computer right click on the corresponding drive icon and then select Eject Pull the card out of the slot In Windows 8 on the Start screen type e and then click File Explorer from the lis...

Page 168: ...connection from the monitor to the computer and to the electrical outlet You may have a screen blanking utility installed or energy saver features are enabled Press any key or click the mouse button and type your password if set System ROM is corrupted system is running in Boot Block Emergency Recovery Mode indicated by eight beeps Reflash the system ROM with the latest BIOS image You are using a ...

Page 169: ...umentation for more information on the on screen controls and settings Blank screen and the power LED flashes Red five times once every second followed by a two second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Pre video memory error 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module ...

Page 170: ...onnector and the monitor Blurry video or requested resolution cannot be set Cause Solution If the graphics controller was upgraded the correct graphics drivers may not be loaded Install the video drivers included in the upgrade kit Monitor is not capable of displaying requested resolution Change requested resolution Graphics card is bad Replace the graphics card The picture is broken up rolls jitt...

Page 171: ...osition or Vertical Position to adjust the horizontal or vertical position of the image No Connection Check Signal Cable displays on screen Cause Solution Monitor video cable is disconnected Connect the video cable between the monitor and computer CAUTION Ensure that the computer power is off while connecting the video cable Solving Display Problems 161 ...

Page 172: ...ghts When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally To enter Safe Mode in Windows 8 1 Press the Windows logo l to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options select Startup...

Page 173: ... is not seated properly or is bad some models 1 Reseat the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution The font you are using does not support that particular symbol Use the Character Map to locate and select the appropriate symbol You can copy the symbol from the Character Map into a document In Windows 7 click Start select All Programs sel...

Page 174: ...kers if connected or disconnect headphones or external speakers Computer is in Sleep state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Internal speaker is disabled in Computer Setup Enable the internal speaker...

Page 175: ...on The application is set to use a different audio device than speakers Some graphics cards support audio over the DisplayPort connection if applicable so multiple audio devices may be listed in Device Manager Make sure the correct device is being used To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from th...

Page 176: ...ailed Run printer self test Printer will not turn on Cause Solution The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Printer prints garbled information Cause Solution The correct printer driver for the application is not installed Install the correct printer driver for the application The cables may not be connected properly Reconnect all...

Page 177: ...Shut down the computer reconnect the keyboard to the back of the computer and then restart the computer Program in use has stopped responding to commands Shut down your computer using the mouse and then restart the computer Keyboard needs repairs See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume from Sleep state CAUTION When att...

Page 178: ...mputer or the keyboard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume from ...

Page 179: ...ternal device are loose or power cables are unplugged Ensure that all cables are properly and securely connected and that pins in the cable or connector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the confi...

Page 180: ...s installed incorrectly or is bad CAUTION To avoid damage to the DIMMs or the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module NOTE DIMM1 or XMM1 must always be installed On all computers except the USDT DIMM1 must be installed before DIMM2 a...

Page 181: ...s identified remove and replace bad option card 3 Replace the system board Solving Network Problems Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging the network cabling Table 8 11 Solving Network Problems Wake on LAN feature is not functioning Cause Solution S5 Maximum Power Saving feature is enabled Di...

Page 182: ...Select Network and Sharing Center and then click the Ethernet link next to the connection 3 Click the Properties button 4 Click the Configure button 5 Click the Power Management tab then enable the appropriate Wake on LAN option Network driver does not detect network controller Cause Solution Network controller is disabled 1 Run Computer Setup and enable network controller 2 Enable the network con...

Page 183: ...d then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager Network driver is not properly loaded Reinstall network drivers System cannot autosense the network Disable auto sensing capabilities and force the system into the correct operating mode Diagnostics reports a failure Cause...

Page 184: ...k controller requires drivers Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed The expansion board installed is a network card NIC and conflicts with the embedded NIC Under the Computer Setup Advanced menu change the resource settings for the board Network controller stops working without apparent cause Cause Solution The files contain...

Page 185: ... not boot the operating system NOTE The memory count will be affected by configurations with the Management Engine ME enabled The ME uses 8MB of system memory in single channel mode or 16MB of memory in dual channel mode to download decompress and execute the ME firmware for Out of Band OOB third party data storage and other management functions Table 8 12 Solving Memory Problems System will not b...

Page 186: ...wo second pause and the computer beeps five times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Memory is installed incorrectly or is bad 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving Processor Problems If you encounter processor problems commo...

Page 187: ... device Table 8 14 Solving CD ROM and DVD Problems System will not boot from CD ROM or DVD drive Cause Solution The device is attached to a SATA port that has been hidden in the Computer Setup utility Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security Device Security Removable Media Boot is disabled in the Computer Setup utility Run the Co...

Page 188: ...ity Drive responds slowly immediately after power up Run Computer Setup and increase the POST Delay in Advanced Power On Options CD ROM or DVD devices are not detected or driver is not loaded Cause Solution Drive is not connected properly or not properly configured See the documentation that came with the optional device Movie will not play in the DVD drive Cause Solution Movie may be regionalized...

Page 189: ...ws 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then select Device Manager 2 Restart the computer and let Windows detect the CD or DVD driver Recording or copying CDs is difficult or impossible Cause Solution Wrong or poor quality media type 1 Try using a s...

Page 190: ...ution Flash drive is bootable Install the flash drive only after the operating system boots Flash drive is defective Try a different flash drive Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel refer to the common causes and solutions listed in the following table A USB device headphone or microphone is not recognized by the computer Cause ...

Page 191: ...t up properly Verify Internet settings or contact your ISP for assistance Web browser is not set up properly Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem You should see a power LED light on the front of the cable DSL modem Cable DSL service is not available or has been interrupted due to bad weather Try connecti...

Page 192: ... In the Browsing history section on the General tab click the Delete button 4 Select the Cookies check box and click the Delete button Cannot automatically launch Internet programs Cause Solution You must log on to your ISP before some programs will start Log on to your ISP and launch the desired program Solving Software Problems Most software problems occur as a result of the following The applic...

Page 193: ...er s hard disk you can get to the menu and start Startup Repair by using the Windows installation disc or a system repair disc that you created earlier In Windows 8 use Automatic Repair to fix problems that might prevent Windows from starting correctly To access Automatic Repair 1 Press the Windows logo l to open the Settings charm 2 Select Change PC Settings select General and then under Advanced...

Page 194: ...ttp www hp com NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance 184 Chapter 8 Troubleshooting Without Diagnostics ...

Page 195: ...ed Isolate true hardware failures The diagnostics run outside of the operating system so they effectively isolate hardware failures from issues that may be caused by the operating system or other software components Failure ID When a failure is detected that requires hardware replacement a 24 digit Failure ID is generated This ID can then be provided to the call agent who will either schedule supp...

Page 196: ...B device 1 Go to http www hp com 2 Click the Support Drivers link 3 Select the Drivers Software tab 4 Enter the product name in the text box and click Search 5 Select your specific computer model 6 Select your operating system 7 In the Diagnostic section click the HP UEFI Support Environment link This link provides additional information or Click the Download button and select Run The download inc...

Page 197: ...es longer to complete Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis To establish the schedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup NOTE For more information on Computer Setup see Computer Setup F10 Utility on page 10 POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes...

Page 198: ...te and time under Control Panel If the problem persists replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 163 Time Date Not Set Invalid time or date in configuration memory RTC real time clock battery may need to be replaced Reset the date and time under Control Panel ...

Page 199: ... is not optimized Rearrange the DIMMs so that each channel has the same amount of memory 219 ECC Memory Module Detected ECC Modules not supported on this Platform Recently added memory module s support ECC memory error correction 1 If additional memory was recently added remove it to see if the problem remains 2 Check product documentation for memory support information 301 Keyboard Error Keyboard...

Page 200: ...ont chassis fan is not connected or may have malfunctioned 1 Reseat front chassis fan 2 Reseat fan cable 3 Replace front chassis fan 514 CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may have malfunctioned 1 Reseat CPU or chassis fan 2 Reseat fan cable 3 Replace CPU or chassis fan 515 Power Supply fan not detected Power supply fan is not connected or may have malfunctioned...

Page 201: ... serial ports are assigned to COM2 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password Security and Resetting CMOS on page 199 3 Reconfigure card resources and or run Computer Setup or Windows utilities 1155 Serial Port Address Conflict Detected Both external and internal serial ports are assigned to same IRQ 1 Remove any serial port expansion cards 2 Clear CMOS See Appen...

Page 202: ...Extensions option ROM 1 Reboot the computer 2 Unplug the power cord re seat the memory modules and reboot the computer 3 If the memory configuration was recently changed unplug the computer restore the original memory configuration and reboot the computer 4 If the error persists replace the system board 2201 MEBx Module did not checksum correctly Memory error during POST execution of the Managemen...

Page 203: ...2211 Memory not configured correctly for proper MEBx execution DIMM1 or XMM1 is not installed Make sure there is a memory module in the black DIMM1 socket and that it is properly seated 2212 USB Key Provisioning failure writing to device USB device used for USB key provisioning will not allow BIOS to update provision file properly 1 Try a different USB key device for provisioning 2 If the error pe...

Page 204: ...firmware 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board 2231 ME error during MEBx execution Error occurred during MEBx execution which fails into ME grouping 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persi...

Page 205: ...ction covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them WARNING When the computer is plugged into an AC power source voltage is always applied to the system board To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the po...

Page 206: ...ocessor Red Power LED flashes four times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 4 Power failure power supply is overloaded 1 Open the hood and ensure the 4 or 6 wire power supply cable is seated into the connector on the system board 2 Check if a device is causing the problem by removing ALL attached devices such ...

Page 207: ...sed on bad checksum 1 Reflash the system ROM with the latest BIOS image 2 Replace the system board Red Power LED flashes nine times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 9 System powers on but is unable to boot 1 Check that the voltage selector located on the rear of the power supply some models is set to the app...

Page 208: ...oltage selector some models located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is pro...

Page 209: ...lear that password so you can gain access to the information on the computer by resetting the password jumper CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup F10 Utility on page 10 for information on ba...

Page 210: ...information 3 Remove the access panel 4 Locate the header and jumper NOTE The password jumper is green so that it can be easily identified For assistance locating the password jumper and other system board components see the Illustrated Parts Service Map IPSM The IPSM can be downloaded from http www hp com support 5 Remove the jumper from pins 1 and 2 Place the jumper on either pin 1 or 2 but not ...

Page 211: ...f the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the computer cover or access panel CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS set...

Page 212: ...ill receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instructions on Computer Setup see Computer Setup F10 Utility on page 10 202 Chapter 11 Password Security and Resetting CMOS ...

Page 213: ...be available on systems that are shipped without a Windows operating system To start System Restore 1 Close all open programs 2 Click the Start button right click Computer and then click Properties 3 Click System protection System Restore click Next and then follow the on screen instructions To add restore points manually 1 Close all open programs 2 Click the Start button right click Computer clic...

Page 214: ...the instructions in Creating recovery media on page 206 If the computer is working and Windows 7 is responding use these steps to perform a System Recovery 1 Turn off the computer 2 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 3 Turn on the computer 4 When Windows has loaded click the Start button click All Programs click Security and Protection click R...

Page 215: ...ur hard disk drive This image contains the operating system and software program files that were originally installed on your computer at the factory You can create only one set of recovery media for your computer and the media can be used only with this computer Store the recovery media in a safe place NOTE Some features might not be available on systems that are shipped without a Windows operati...

Page 216: ... Start button click All Programs click Security and Protection and then click Recovery Media Creation 4 Click Create recovery media with a USB flash drive and then click Next 5 Select the USB flash drive from the list of media The program will let you know how much storage is required to create the recovery drive If the USB flash drive does not have enough storage capacity it will appear grayed ou...

Page 217: ...tem Recovery from Media or Hard Drive select Media On the Welcome screen under I need help immediately click Factory Reset 7 If you are prompted to back up your files and you have not done so select Back up your files first recommended and then click Next Otherwise select Recover without backing up your files and then click Next 8 If you are prompted to insert the next recovery disc do so 9 When R...

Page 218: ...at appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To create a backup using Backup and Restore NOTE Be sure that the computer is connected to AC power before you start the backup process NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 From t...

Page 219: ...Using Windows 8 operating system media purchased separately on page 210 3 If the Windows partition and the HP Recovery partition are listed restart the computer after Windows has loaded and then press and hold Shift while clicking Restart NOTE If the computer fails to boot to Windows after several attempts the system will boot to the Windows Recovery Environment by default 4 Select Troubleshoot se...

Page 220: ...upport select your country or region and follow the on screen instructions You can also order the media by calling support CAUTION Using Windows 8 operating system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process...

Page 221: ...ic electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling...

Page 222: ...on Type 2 a To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery When the battery pops up lift it out 1 b To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up Push the other edge down until the clamp snaps over the other edge of the battery 2 Figure A 2 Removing and Replacing a Coin...

Page 223: ...under the holder s lip with the positive side up Push the other edge down until the clamp snaps over the other edge of the battery Figure A 4 Removing and Replacing a Coin Cell Battery Type 4 NOTE After the battery has been replaced use the following steps to complete this procedure 8 Replace the computer access panel 9 Plug in the computer and turn on power to the computer 10 Reset the date and t...

Page 224: ...cy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fee...

Page 225: ... set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear ...

Page 226: ...onoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Supply Operating Voltage Range Rated Voltage Range1 Rated Line Frequency Operating Line Frequency 90 264 VAC 100 240 VAC 50 60 Hz 47 63 Hz Standard Efficiency High Efficiency 320W 320W active PFC 87 90 87 efficient at 20 50 100 load Rated Input Current...

Page 227: ...ative Humidity noncondensing Operating Nonoperating 38 7 C max wet bulb 10 90 5 95 10 90 5 95 Maximum Altitude unpressurized Operating Nonoperating 10 000 ft 30 000 ft 3048 m 9144 m Power Supply Operating Voltage Range Rated Voltage Range1 Rated Line Frequency Operating Line Frequency 90 264 VAC 100 240 VAC 50 60 Hz 47 63 Hz Standard Efficiency High Efficiency 240W active PFC 240W active PFC 87 90...

Page 228: ...part number 43 chassis stand spare part number 39 clamp lock spare part number 29 31 39 41 cleaning computer 49 mouse 50 safety precautions 48 CMOS backing up 199 clearing and resetting 200 computer specifications 217 computer cleaning 49 country power cord set requirements 215 Customer Support 146 184 D DIMMs See memory disassembly preparation MT 54 SFF 99 DisplayPort cable spare part number 28 3...

Page 229: ...teristics 52 SFF installation 125 SFF removal 125 spare part numbers 30 40 hard drive problems 154 hard drive recovery 209 hardware installation problems 169 heat sink MT removal and replacement 89 MT spare part number 89 SFF removal and replacement 139 SFF spare part number 139 heat sink MT spare part number 28 32 heat sink SFF spare part number 39 42 helpful hints 147 hood sensor SFF removal and...

Page 230: ...tion 48 P password clearing 199 power on 199 setup 199 POST error messages 187 power cord set requirements country specific 215 power problems 152 power supply fan 50 MT removal and replacement 95 MT spare part number 95 operating voltage range 216 217 SFF removal and replacement 142 power supply MT spare part number 26 32 power supply SFF spare part number 35 42 power switch LED assembly MT remov...

Page 231: ...disassembly preparation 99 fan duct removal and replacement 132 fan duct spare part number 38 42 fan spare part number 38 front bezel removal and replacement 100 101 front bezel spare part number 35 43 front fan removal and replacement 133 front I O assembly spare part number 37 Front I O cable and power switch assembly spare part number 42 front I O power switch assembly removal and replacement 1...

Page 232: ...ystem board SFF spare part number 35 44 T tamper proof screws tool 50 temperature control 48 tools servicing 50 Torx T15 screwdriver 50 tower orientation 145 U USB powered speakers spare part number 29 32 39 42 V ventilation proper 48 W Wake on LAN feature 171 Windows 8 operating system DVD 210 WLAN module removal 67 113 spare part numbers 67 113 222 Index ...

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