88
Troubleshooting Tips
2.
Launch HP Colorado Backup II and start the backup again.
Common Error Messages
This section lists some common backup device errors.
ASPI Manager Not Found or ASPI Manager Not Responding
1.
Lower the rate at which data is transferred to the backup device from the
SCSI BIOS to 5MB/sec. Refer to your hardware manual for complete
instructions.
2.
Ensure the SCSI backup device has a low SCSI ID (for example, a lower ID
than a CD-ROM installed on the system).
3.
Contact your hardware vendor for the latest BIOS or Firmware for your
SCSI adapter card and/or backup device and get the latest Windows
miniport driver for your SCSI controller.
4.
First see
Conflicts With Drivers from Other Backup Programs on page 81
for
troubleshooting tips.
DMA Conflict During Backup or Compare
If the problem continues, follow the steps below.
1.
Go to
Device Manager
and double-click the
backup device
item.
2.
Select the
backup device
and click
Properties
.
3.
Select the
Settings
tab and disable
high speed burst mode
,
concurrent
video update
, and
concurrent hard disk access
.
4.
Reduce the transfer rate to its lowest setting (500 Kb/Sec).
If you still have a DMA conflict problem, use the lowest resolution setting
available on your video card. If this fixes the problem, contact your video card
or computer manufacturer for available driver updates for Windows.
Media Not Formatted or Unreadable
If you are receiving a “media not formatted or unreadable by drive” error and
are using an internal backup device, try these steps:
Summary of Contents for C4405A - Colorado 14GB Tape Drive
Page 1: ...HP Colorado Backup II User s Guide ...
Page 8: ...viii Contents ...
Page 20: ...20 Getting Started ...
Page 72: ...72 Using Compare ...
Page 90: ...90 Troubleshooting Tips ...