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6

Troubleshooting Tips

This chapter provides troubleshooting tips to solve the most common
configuration, compatibility, and other issues.

Where to Look—Troubleshooting

For more help on troubleshooting topics, see:

■

Backup Device Configuration on page 81

■

System and Software Lockups on page 86

■

Common Error Messages on page 88

Backup Device Configuration

This section is designed to help you configure your system. You will find useful
troubleshooting tips that can help you solve most of the problems you may
encounter.

*HP Colorado Backup II supports plug and play operation. However, if for
some reason your backup device is not automatically detected, this section
provides instructions on manually configuring your drive or controller.
Chances are you won’t need to manually configure either of them. See your
device type below for specific steps.

*For Windows 9x only

Conflicts With Drivers from Other Backup Programs

Some driver files from other backup programs and Windows 3.1 applications
may conflict with your backup software.

Table 1: Driver File Lines and Associate

«
...
79
80
81
82
83
...
»

Summary of Contents for C4405A - Colorado 14GB Tape Drive

Page 1: ...HP Colorado Backup II User s Guide ...

Page 2: ... material whether based on warranty contract or other legal theory March 1999 Software License Agreement ATTENTION USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS IF YOU DO NOT ACCEPT THESE LICENSE TERMS YOU MAY RETURN THE SOFTWARE FOR A FULL REFUND IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT YO...

Page 3: ...ovide HP with reasonably detailed information regarding any disassembly or decompilation You may not decrypt the Software unless decryption is a necessary part of the operation of the Software TRANSFER Your license will automatically terminate upon any transfer of the Software Upon transfer you must deliver the Software including any copies and related documentation to the transferee The transfere...

Page 4: ... 52 227 19 Jun 1987 or any equivalent agency regulation or contract clause whichever is applicable You have only those rights provided for such Software and any accompanying documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved ...

Page 5: ...o Backup II 15 Menus 15 Toolbar 15 Selection Panes 16 Help 18 Exiting HP Colorado Backup II 19 Chapter 2 Using Backup 21 Where to Look Backup 21 One Button Backup 22 Backup Jobs 23 Using the Backup Wizard 24 The Backup Window 28 Backup Jobs List 28 What to Back Up 28 Where to Back Up 29 How to Back Up 29 Backing Up Files with the Backup Window 29 Using Backup Jobs 30 Backup Progress Window 32 The ...

Page 6: ...6 The Restore Window 58 Restore From 59 File Find 59 What to Restore 60 Where to Restore 62 How to Restore 62 Restoring Files with the Restore Window 65 Restore Progress Window 66 Chapter 4 Using Compare 67 Where to Look Compare 67 The Compare Window 68 Compare From 68 What to Compare 68 Where to Compare 69 Comparing Files with the Compare Window 70 Compare Progress Window 71 Chapter 5 Tools 73 Wh...

Page 7: ...86 System Locks Immediately After Installation 86 HP Colorado Backup II Locks Up While Displaying Selection Information Before a Backup 87 Common Error Messages 88 ASPI Manager Not Found or ASPI Manager Not Responding 88 DMA Conflict During Backup or Compare 88 Media Not Formatted or Unreadable 88 Chapter 7 Customer Support Services 91 Where to look Customer Support 91 Contacting Customer Support ...

Page 8: ...viii Contents ...

Page 9: ... on page 10 Backing up and restoring your files quickly One Button Backup on page 12 and One Button Restore on page 14 Using Disaster Recovery for Windows 9x Disaster Recovery for Windows 9x on page 48 Using Disaster Recovery for Windows NT Disaster Recovery for Windows NT on page 52 Creating the Disaster Recovery Set Creating the Disaster Recovery Set on page 46 Restoring all your files without D...

Page 10: ...least 10 MB free A Microsoft or 100 compatible mouse is highly recommended Note This product is not intended for use on an NT server For Windows 9x Make sure your computer meets the following requirements before you begin the installation IBM or 100 compatible 486 DX or higher The Restore window and options Where to Look Restore on page 45 The Compare window and options Where to Look Compare on pa...

Page 11: ...r The CD Browser appears 3 Follow the instructions on your screen to install the program Installing from Floppy Diskettes The CD ROM version of this software contains a utility that lets you create floppy installation diskettes using a friend or associate s CD ROM drive Note Creating a floppy installation set requires four floppy diskettes To create a floppy installation set click the diskette ico...

Page 12: ... you install HP Colorado Backup II the program and its folder are added to the Windows Start menu If you chose to have an HP Colorado Backup II icon added to your desktop during installation you may double click this icon to open the program To start your backup software 1 Click the Start button on the Windows taskbar 2 Select Programs HP Colorado Backup II and point to the HP Colorado Backup II f...

Page 13: ...s performed if Ten differential backups have been performed since the last All Selected Files backup regardless of dates More than seven days have passed since the last backup A differential backup is performed if No more than seven days have passed since the last All Selected Files backup Note For more information on full and differential backup types see Backup types on page 36 Default Backup Jo...

Page 14: ...store The One Button Restore dialog box appears 2 Select a device in the drop down list box 3 Click Next to continue 4 Check the drives folders and files you want to restore 5 Click Start to begin restoring your files Restore Default Settings Your restore will run with the following default settings What to Restore Folder view See What to Restore on page 60 Where to restore Original Location See W...

Page 15: ...at the top of the main application window Click these tabs to move between program functions Toolbar Use HP Colorado Backup II s toolbar to select program features with a single mouse click Hold the cursor over a button for a short description of its function Toolbar buttons listed from left to right perform the following functions Click To do this Create a new untitled backup job Open a saved bac...

Page 16: ...le Find dialog box to find a file for restore You can search by name location or date modified Open the Backup Wizard which leads you step by step through the selection of files settings and options for your backup Open the Restore Wizard which leads you step by step through the selection of files settings and options for your restore Open the Job Options dialog box where you can select options fo...

Page 17: ...ders A minus sign means the listing can be collapsed so that folders beneath it are not displayed Folders without buttons indicate there are no subfolders Click a selection check box to select or deselect files and folders An empty check box means the drive folder or file has not been selected for backup or restore A blue checkmark means one or more items in a folder have been selected for backup ...

Page 18: ...enu provides help for each program function and assistance with backup and restore concepts and skills There are three items in the Help menu Help Topics Using Help and About HP Colorado Backup II Help Topics Help Topics opens the Help window which contains three tabs The Contents tab displays a list of topics in the help system arranged by category A book represents a help category containing sub...

Page 19: ...ct a topic from the list Using Help The Using Help menu item provides help for the help system It explains how to use Help effectively and how to customize your Help system About HP Colorado Backup II About HP Colorado Backup II displays your software s version number and licensing information Exiting HP Colorado Backup II On the Job menu click Exit Or Click the Close button You are asked if you w...

Page 20: ...20 Getting Started ...

Page 21: ...ng several jobs you can customize your backups and protect your data quickly and if you wish automatically You can use the Backup Wizard or the Backup window to create a backup job Selections and options are described in later sections of this chapter Where to Look Backup For more help on backup topics see One Button Backup on page 22 Backup Jobs on page 23 Using the Backup Wizard on page 24 The B...

Page 22: ...art The backup will run as either a full or differential backup with default settings depending on the following criteria An All Selected Files backup is performed if Ten differential backups have been performed since the last All Selected Files backup regardless of dates More than seven days have passed since the last backup A differential backup is performed if No more than seven days have passe...

Page 23: ...back up Backup type Backup device Options selected or default selections Backup jobs can be opened saved and deleted using the Job menu In the Backup window you can open a backup job with the Backup Job list To change a backup job simply make new file or option selections When you run a backup your changes are automatically saved To save your changes under a different name choose Save As from the ...

Page 24: ...a series of dialog boxes that guides you through the steps required to create a new backup job The Backup Wizard is used to create new backup jobs It cannot be used to modify an existing job Using the Wizard is easy All you need to do is make selections by clicking the appropriate options After you ve made your selections click the Next button and the Wizard displays the next step To create a job ...

Page 25: ...ders and drives The Backup Wizard Selection Panes appear Select the specific drives folders and files you want to back up For more information on selecting files see Selection Panes on page 16 3 Click Next to continue 4 Select a backup type Click All Selected Files to back up all selected files then click Next Or Click New and Changed Files Only to back up only files that are new or have changed s...

Page 26: ...ppears 7 Click options to select or deselect them For information about Backup Options see Backup Options on page 33 8 Click Next to continue The When to Back Up Wizard window appears 9 Click Now to begin this backup immediately or click Later to schedule this backup for a later time Note If you select Later Microsoft System Agent Windows 95 only or Scheduler must be running ...

Page 27: ...kup job see Scheduling a Backup Job on page 39 10 Click Next to continue The Name the Backup Job window appears 11 Type a name for this backup job 12 Review the backup job s summary To change an option use the Back and Next buttons 13 Click Start to begin this backup job The Backup Progress window appears Backup Progress Window on page 32 Or Click OK to run your job as scheduled ...

Page 28: ...Up Select a device to back up to How to Back Up Lists your option settings and displays the Options button Backup Jobs List The Backup Job list box contains all available backup jobs If you are creating a new backup job Untitled appears as the default name To save a new backup job click Save from the Job menu What to Back Up Select your backup type and files in the What to back up section Two back...

Page 29: ...age 16 Where to Back Up The drop down list box in the Where to back up section contains the names of all your backup devices Your backup device is automatically selected as your backup location To change your backup location select another device in the drop down list box How to Back Up The Backup Job Options dialog box lets you set your backup options password protect your backup set and change y...

Page 30: ...re to Back Up on page 29 5 Select How to back up The default settings are Full Compression and Prompt To change your backup options click Options The Backup Options dialog box lets you set each of your options See Backup Options on page 33 6 Click Schedule to run your job at a later time See Scheduling a Backup Job on page 39 Or Click Start to run your backup job now Your backup job is saved See B...

Page 31: ... to modify and make your changes 2 Choose Save As from the Job menu The Save Backup Job As dialog box appears It is identical to the Open Job dialog box 3 Type a name into the Job Name text box You may type a name of up to 130 characters including spaces 4 Click Save To delete a backup job 1 Choose Delete from the Job menu The Delete Backup Job dialog box appears It is identical to the Open Job di...

Page 32: ...completed and the estimated time remaining along with time elapsed since job start The bottom section displays the name of the file currently being processed the estimated number and size of files to be backed up and already processed and the compression ratio When the backup is complete the OK and Report button replace the Cancel button Click Report for a summary of your backup or click OK to con...

Page 33: ...our backup uses two or more media one backup set is stored on each piece of media Information about each backup set is stored in the catalog For information about catalogs see Import Catalog on page 78 Backup Options To open the Backup Job Options dialog box Click Options in the How to backup section The Backup Job Options dialog box appears General Tab on page 34 Password Tab on page 35 Type Tab ...

Page 34: ...If you back up with the Verify Data option on HP Colorado Backup II will verify the data by reading it back from the backup media after writing it and comparing it to data on the disk Because Verify Data takes twice as long you may choose to turn this option off However it is strongly recommended that you use Verify Data to help ensure the reliability of your backups When backing up to media Never...

Page 35: ... for backup To avoid overwriting all files on the media choose Append Caution All files on the media are erased before the new backup set s are written Let me choose this option during the backup The name of the media in the drive is displayed when the backup job begins and you are prompted to choose Overwrite or Append If the media is blank Use this media name You can name the media if it is blan...

Page 36: ...b to choose a backup type Backup types All selected files Backs up all the files you have selected New and changed files only If you choose New and changed files two additional backup types are displayed Differential backup type Backs up all the selected files that have changed since the last All Selected Files backup Incremental backup type Backs up all selected files that have changed since the ...

Page 37: ...Your exclusion appears in the Do not back up these file types list box To exclude additional registered file types repeat steps 2 through 5 To exclude files by custom type 1 Click the Exclude tab in the Backup Job Options dialog box The Exclude tab appears 2 Click Add The Add Exclude dialog box appears 3 Click Custom type 4 Type a three letter file extension in the Custom type text box For example...

Page 38: ...hile performing a backup of files List warnings reported while backing up files Includes a list of any warnings encountered while performing a backup of files List unattended messages and prompts Includes a list of any messages and prompts encountered while performing an unattended backup Show report summary Includes a report summary of the results of the backup job Unattended backup Check Unatten...

Page 39: ...r Internet Explorer 4 x or higher Task Scheduler on your machine these schedulers will automatically be used to run your scheduled backup jobs If neither System Agent nor Task Scheduler is installed on your machine HP Colorado Backup II provides a scheduler for you Note The HP Colorado Backup II Scheduler will not run if you have the Microsoft System Agent or Task Scheduler installed When running ...

Page 40: ...additional information 3 Choose your settings 4 Click OK then click Yes to confirm the operation or No to cancel Note HP Colorado Backup II will not be able to run a scheduled backup job if Windows is not running at the time your backup job is scheduled to run or if your Advanced Power Management settings have turned off the hard disks after a set period of time Setting Frequencies for the Schedul...

Page 41: ... scheduled time To change your backup job schedule from HP Colorado Backup II 1 From the Backup window select the job you wish to change in the Backup Job drop down list box 2 Click the Schedule button and select the new settings for your scheduled backup job 3 Click OK These changes will be updated in the Microsoft System Agent Microsoft Internet Explorer 4 x Task Scheduler or the HP Colorado Bac...

Page 42: ...hen click Scheduled Tasks Task Scheduler appears 2 Highlight the scheduled backup job you want to change then select Properties from the File menu 3 Make your changes click Apply then click OK Refer to your Windows documentation for instructions on using Task Scheduler Note If you modify Advanced settings in Task Scheduler or System Agent you will not be able to edit the job from HP Colorado Backu...

Page 43: ...do Backup II 1 Select Delete from the Job menu 2 Highlight the item you wish to remove or type the job name in the text box then click Delete 3 Click Yes to confirm the operation or No to cancel To remove a scheduled backup job from the Microsoft System Agent 1 Double click the calendar icon on the taskbar to open the Microsoft System Agent The Microsoft System Agent appears 2 Highlight the schedu...

Page 44: ...m the File menu 3 Click Yes to confirm the operation or No to cancel Note Removing a scheduled backup job using the Microsoft Internet Explorer 4 x Task Scheduler or Microsoft System Agent will prevent the scheduled backup from running but will not delete the backup job in HP Colorado Backup II ...

Page 45: ...ns Whether you are restoring your entire system a single file or a particular version of a file HP Colorado Backup II makes it simple to set up the restore process You can use either the Restore Wizard or the Restore window to specify your restore Where to Look Restore For more help on restore topics see Disaster Recovery for Windows 9x on page 48 Disaster Recovery for Windows NT on page 52 One Bu...

Page 46: ...o create Disaster Recovery Diskettes If you do not create Disaster Recovery Diskettes at that time you may do so later by choosing Recovery Wizard from the Tools menu If you installed a new backup device since you created your DR Set you must create a new DR Set to accompany your new backup device If the backup device listed is not found Disaster Recovery cannot complete What you will need To crea...

Page 47: ...he README TXT for instructions on entering the correct drivers when creating the DR Set Testing your Disaster Recovery Set Note This section applies to Windows 9x only After you have created the Disaster Recovery Set you will be asked if you would like to test the DR Set Testing the DR Set is very similar to performing an actual recovery however be sure to stop before recovering your data This tes...

Page 48: ... the problem is a missing DOS driver that is required for your backup device or incorrect command line parameters for the driver Consult the documentation for your backup device for information on configuring it for use in DOS Disaster Recovery for Windows 9x The Disaster Recovery DR process enables you to recover from hard disk failure and should be used in emergency situations only If you do not...

Page 49: ... boot floppy drive then press any key The Disaster Recovery screen appears 4 If necessary you can prepare your hard disk at this time using the following tools by pressing Enter DDIFF Displays any differences between your current and original hard drive configurations FDISK Re partitions your hard disk Note After using the FDISK utility repeat steps 2 4 before continuing with the recovery FORMAT F...

Page 50: ...irm your selections before recovering your information 9 Press Enter to confirm your selections Note If media 1 of your DR Set is not in your drive you will be prompted to insert it at this time Disaster Recovery will begin recovering the Windows File System 10 Once the volume has been recovered a summary of the process will be displayed To exit this screen press Enter If there is more than one vo...

Page 51: ...Disaster Recovery for Windows 9x 51 Note It may be necessary to restart your computer more than once if any hardware in your system has changed since your DR Set was created ...

Page 52: ...installation drive need to be partitioned at this time You will be able to partition and format other drives at a later time through the Disk Administrator in the Disaster Recovery process 2 Restart your computer when prompted The Recovery Wizard should appear now and guide you through the steps necessary to recover your system Note If setup determines that your primary partition is not set up i e...

Page 53: ...Button Restore dialog box appears 2 Select a device in the drop down list box 3 Click Next to continue 4 Check the drives folders and files you want to restore 5 Click Start to begin restoring your files Restore Default Settings Your restore will run with the following default settings What to Restore Folder view See What to Restore on page 60 Where to restore Original Location See Where to Restor...

Page 54: ...l Selected Files only restore only your most recent backup set All Selected Files and Differential New and Changed Files restore your All Selected Files backup first then restore the most recent Differential backup set All Selected Files and Incremental New and Changed Files restore your All Selected Files backup first then restore each of the Incremental backups sets in order starting with the ol...

Page 55: ...is complete you are prompted to reboot your computer Click Yes to reboot recommended 7 Restore any New and Changed Files backup sets using step 3 and 4 For Windows NT 1 Install and configure HP Colorado Backup II See Installing HP Colorado Backup II on page 10 2 Collect the media containing your most recent All Selected Files and your New and Changed Files backups Which backup sets you ll need to ...

Page 56: ...r system s hardware configuration has changed i e you ve added a new drive or changed the IRQ settings on a card make sure the Restore Windows Registry checkbox is not selected Only files selected from your local drives will be restored 4 Click Start 5 When the restore is complete you are prompted to reboot your computer Click Yes to reboot recommended 6 Restore any New and Changed Files backup se...

Page 57: ... may select your files from the catalog stored on your hard disk or from the media in your drive See File Views on page 60 for more information 4 Click Next to continue The Restore selection pane window appears 5 Click the check boxes next to the items you want to restore For more information on file selection see Selection Panes on page 16 6 Click Next to continue ...

Page 58: ...ntinue The How to Restore window appears 11 Select an option See How to Restore on page 62 12 Click Start The Media Required box appears Follow the instructions on the screen then click OK The Restore Progress window appears See Restore Progress Window on page 66 The Restore Window This section first describes the Restore window For tep by step instructions for restoring your files see Restoring F...

Page 59: ...u want to restore from select another device in the drop down list box File Find The File Find option enables you to locate file s for restore You can search by filename location and date modified HP Colorado Backup II lists all the backed up files that match your criteria You may terminate the File Find operation at any time by clicking the Close button To search for files with the File Find opti...

Page 60: ...he screen then click OK What to Restore Select a file view and files to restore in the What to restore section Catalog Each time you make a backup creates a backup catalog This catalog contains information about the files and folders that were backed up and the Backup Job used HP Colorado Backup II uses the information in the backup catalog to restore or compare backed up files After viewing the b...

Page 61: ...ame drive and file selection methods as the Windows Explorer Drives and folders are selected in the All Folders pane and individual files and folders are selected in the Contents pane Select drives and files to restore by clicking the check box next to the item For more information see Selection Panes on page 16 Multiple File Versions If you back up the same set of files more than once you will be...

Page 62: ...d folders are restored to a single folder specified in the path text box To restore your files to an alternate location 1 Select Alternate Location from the Where to restore list 2 Type a path into the text box Or Click Browse select a folder in the list then click OK The folder appears in the text box To restore your files to a single folder 1 Select Single Directory from the Where to Restore dro...

Page 63: ... disk Caution Always Replace will always overwrite the files on your hard disk with the backed up files Report Tab Use the Report tab to specify the items you want to include in your restore report and to set your unattended restore option List all files that were restored Includes a list of the files that were selected and successfully restored List files that were not restored Includes a list of...

Page 64: ...re to run unattended restore jobs This option enables the program to bypass most prompts during a restore operation Unattended restore is the default setting Advanced Tab Use the Advanced tab to specify whether or not to restore the Windows Registry Restore Windows Registry Restores the Windows Registry Restore NTFS File Permissions Restores user s permissions to files and directories Note If you ...

Page 65: ... Restore Job in the Startup window or click the Restore tab from the Main or Program window The Restore window appears 2 Select the backup device containing the files you wish to restore 3 To choose your files from your backup device instead of from the catalog on your hard disk select Device view See File Views on page 60 4 Place a checkmark in the box next to the drive and files you want to rest...

Page 66: ... OK and provides information about your restore job It is divided into three sections The top section lists the selected backup device and the name of your media It also displays the current status of your restore job The center section displays a progress bar and the time elapsed since the start of restore The bottom section lists the name of the file currently being restored and the estimated nu...

Page 67: ...he backup media is identical to the data on the hard disk and that it can be restored It is strongly recommended that you perform compares after your first few backups and after changing your system s configuration This will confirm HP Colorado Backup II is running properly on your computer Performing a compare at any time in the future lets you see how the files in the backup set differ from the ...

Page 68: ...Where to compare Select the location to compare your files to Compare From The Compare from drop down list box lists all available backup devices to compare from To change the drive you want to compare from select another drive in the drop down list box What to Compare Select the files to compare in the What to compare section File Views HP Colorado Backup II provides three different view options ...

Page 69: ...re selected in the All Folders pane and individual files and folders are selected in the Contents pane Select drives and files to compare by clicking the check box next to the item For more information see Selection Panes on page 16 Where to Compare You ll usually want to compare files to the same drive and directory as the one from which they were backed up If their location has changed however t...

Page 70: ... device containing the backup set you wish to compare in the Compare from drop down list box 3 Select the files you wish to compare See Selection Panes on page 16 for more information 4 Select a location in the Where to Compare drop down list box 5 Click Start 6 The Media Required box appears Follow the instructions on your screen then click OK The Compare Progress window appears ...

Page 71: ... media It also displays the current status of your compare job The center section displays a progress bar and the time elapsed The bottom section lists the name of the file currently being compared and the estimated number and size of the files compared You can cancel the compare at any time by clicking the Cancel button When the compare is complete the OK and Report button replace the Cancel butt...

Page 72: ...72 Using Compare ...

Page 73: ...edia Tools on page 73 HP Media Monitor on page 77 Report Tools on page 78 Import Catalog on page 78 Catalog Clean Up on page 79 Preferences on page 80 Media Tools The following Media Tools commands are located on the Tools menu Note If you have more than one backup device configured each device will be listed and will have its own set of tools Different drive types use different tool sets Identify...

Page 74: ...stroys all data on the media 1 Select Media from the Tools menu then select Initialize If the media contains data you are prompted to confirm the initialize 2 Click Yes to confirm the operation or No to cancel If you are using SCSI media you may enter a new media name 3 Click OK The Initialize Progress window appears Erase This command erases all files on the media and positions the media to start...

Page 75: ...kup sets with the old medium name will be removed from the catalog If you want to restore or compare files that you backed up before you renamed your medium you need to perform a Device View Any backup sets that you create after you rename your medium will appear in the catalog To rename a QIC medium 1 Select Media from the Tools menu then select Rename A dialog appears displaying the name for the...

Page 76: ...formatted all data on the media is lost Formatting can take several hours to complete depending on the media type Note SCSI devices use the Initialize media tool instead of the Format media tool To format QIC media Caution Formatting destroys all data on the media 1 Select Media from the Tools menu then select Format If the media contains data a message box appears asking you to confirm the operat...

Page 77: ...reen yellow or red lights that indicate the current condition of the tape You can double click the icon to view a more detailed status of your tape and one of the following messages will appear Table 1 HP Media Monitor Icon Media Status Good A green light indicates that your tape is in good condition and within HP s recom mended usage level Media Status Replacement Recommended A yel low light indi...

Page 78: ...epad Tip Click Report on the Progress window to view the report for the current backup compare or restore operation Import Catalog To add backup sets to your catalog use the Import Catalog command from the Tools menu This allows you to recatalog backup sets or media that have been deleted or to add files from media that have been backed up on a different system To import items into your backup cat...

Page 79: ... Catalog on page 60 for more information Note If you remove backup sets or media from the catalog you must perform a Device View to restore or compare them To delete items from the backup catalog 1 On the Restore or Compare window select Catalog Clean Up from the Tools menu The Catalog Clean Up dialog box appears 2 Select media or a backup set in the Remove from catalog list box 3 Click Remove 4 C...

Page 80: ...starts Show the number and size of files before backing up restoring and comparing data The estimated number and size of files selected are displayed This option also enables HP Colorado Backup II to display time estimates and file counts in the Progress windows Show HP Media Monitor dialog The HP Media Monitor dialog is displayed when the tape in your drive is not an HP tape with Media Monitor su...

Page 81: ...troubleshooting tips that can help you solve most of the problems you may encounter HP Colorado Backup II supports plug and play operation However if for some reason your backup device is not automatically detected this section provides instructions on manually configuring your drive or controller Chances are you won t need to manually configure either of them See your device type below for specif...

Page 82: ...otepad 4 In the 386Enh section of your SYSTEM INI file type a semi colon at the beginning of the driver file lines listed below The semi colon disables the driver that may be causing a conflict 5 Save the modified SYSTEM INI file and restart your computer If you find that any of the programs listed below with a dagger are causing the conflict you should obtain the Windows version of the software t...

Page 83: ...changing the file extension of any HP Colorado Backup II drivers that are not in use to old To change the file extension of HP Colorado Backup II drivers that are not in use 1 Open the Explorer double click Windows double click System then double click Iosubsys The contents of the Iosubsys folder appear in the right pane 2 Search for the files listed in Table 2 and change their file extensions to ...

Page 84: ...tart your computer and run HP Colorado Backup II Parallel Port Backup Device If your system cannot locate your Parallel Port device you may have an IRQ conflict To check for IRQ conflicts 1 Right click the My Computer icon and select Properties 2 Click the Device Manager tab in the System Properties window 3 Computer is highlighted and appears at the top of the list Click Properties 4 Make sure yo...

Page 85: ...e settings 5 Uncheck Automatic Settings and select Basic Configuration 1 in the Setting based on drop down list box Interrupt Request appears in the list box 6 Highlight Interrupt Request and click Change Setting 7 Select 07 for the new interrupt 8 Click OK and verify that the Input Output Range is at the setting you wrote down 9 Click OK then restart your computer If the problem persists Remove a...

Page 86: ...able 4 Ensure that you have at least 10 MB available on the host drive 5 Ensure that the host drive is not hidden To unhide the host drive click on the host drive and click the Properties button Uncheck the Hide this host drive option 6 Install HP Colorado Backup II to the host drive If HP Colorado Backup II still locks up after installation boot Windows in Safe Mode by holding down F8 during boot...

Page 87: ...our hard drive Delete the files in your Recycle Bin before using HP Colorado Backup II To empty the Recycle Bin Click the right mouse button on the Recycle Bin located on the Desktop then select Empty Recycle Bin To delete any protected files in the Norton Recycle Bin Right click on the Norton Protected Recycle bin located on the desktop Select Empty Norton Protected Files If the problem continues...

Page 88: ... 4 First see Conflicts With Drivers from Other Backup Programs on page 81 for troubleshooting tips DMA Conflict During Backup or Compare If the problem continues follow the steps below 1 Go to Device Manager and double click the backup device item 2 Select the backup device and click Properties 3 Select the Settings tab and disable high speed burst mode concurrent video update and concurrent hard ...

Page 89: ...Device Manager tab in the System Properties window 3 Click the plus sign next to your backup device type to expand the tree then double click your backup device 4 Click the Settings tab in the Properties window 5 Uncheck the High speed burst transfers option and click OK 6 Restart your computer ...

Page 90: ...90 Troubleshooting Tips ...

Page 91: ...omer Support then contact customer support Where to look Customer Support For more help on customer support topics see Contacting Customer Support on page 92 Internet Support on page 92 Fax Support on page 93 Telephone Support on page 93 Preparing for Customer Support Write down your exact problem Include the following information Name and version number of your program copy The wording of any err...

Page 92: ...contact technical support Contacting Customer Support Internet Support America Online Keyword hpstor Compuserve Go HPSYS World Wide Web http www hp com isgsupport Bulletin board site 8 N 1 F 1200 28 8K baud Europe 31 495 546909 Asia Pacific Australia 03 9890 0276 Korea Hitel 02 762 0228 Access Go HPK Chollian 02 220 2001 New Zealand 09 356 6642 Taiwan 886 2 29233233 First Name HP Last Name BBS E m...

Page 93: ...800 387 3867 During warranty period Technical support USA Mountain Time 970 635 1500 Technical support Canada Eastern Standard Time 905 206 4663 After warranty period charges begin only when you connect to a support technician prices are subject to change without notice Technical Support 800 810 0130 Per incident fee of 25 US dollars charged to Visa MasterCard or American Express U S only Technica...

Page 94: ...h language support from other countries 44 171 512 52 02 Asia Pacific Australia M F 7am 7pm Eastern Standard Time 61 03 887 8000 China M F 8 30 17 30 8610 62625666 extensions 5602 through 5609 5611 and 561 8610 62614174 8610 62624175 8610 62614176 Hong Kong 800 96 7729 India M F 9 30 to 17 30 91 11 682 6035 Indonesia 62 21 350 3406 Japan M F 9 00 to 12 00 13 00 17 00 81 3 3335 8338 Korea M F 9 00 ...

Page 95: ...537 Copyright 1999 Hewlett Packard a division of Hewlett Packard All rights reserved Hewlett Packard is a registered trademark of the Hewlett Packard Company Windows Windows 95 and Windows NT are U S registered trademarks of Microsoft Corp Travan is a U S registered trademark of 3M March 1999 ...

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