HP C4405A - Colorado 14GB Tape Drive, User Manual

Page: 87 / 95

System and Software Lockups 87
To disable other applications:
1. Press the CTRL , ALT and DELETE key at the same time to display the Close
Program dialog box.
The only application that can be running is the Explorer.
2. Close other applications by highlighting the desired application and
clicking the
End Task button.
If all applications have been disabled and HP Colorado Backup II is still not
responding, rename (using an .OLD extension) the HP Colorado Backup II
drivers not being used. See
Conflicts With Other Device Drivers on page 83 .
HP Colorado Backup II Locks Up While Displaying Selection
Information Before a Backup
Files in your Recycle Bin may be conflicting with other files on your hard drive.
Delete the files in your Recycle Bin before using HP Colorado Backup II.
To empty the Recycle Bin:
❖
Click the right mouse button on the Recycle Bin located on the Desktop,
then select Empty Recycle Bin .
To delete any protected files in the Norton Recycle Bin:
❖
Right click on the Norton Protected Recycle bin located on the desktop.
Select Empty Norton Protected Files .
If the problem continues, files in TEMP and cache folders may be causing the
backup software to appear locked up. Delete any on-line service TEMP folder
files or Cache folder files. Most on-line and web browsers allow you to purge
their disk cache (for example, Netscape, Microsoft Internet Browser, or
AOLnet).
To delete these temp files:
1. In NetScape Navigator, click Options , Network Preferences , Clear Disk
Cache Now .
Or,
In Microsoft Internet Explorer, click View , Options, then Advanced tab. In
the cache box, click Empty .