Troubleshooting 93
4.
Verify that the network settings are correct.
No power
Action:
Verify that the UPS is connected to a working outlet and that the UPS is powered up.
Non-admin users cannot log in through telnet
Possible Cause:
A user account was added, but the password was not set.
Action:
An administrator must edit the user account to set a password.
On battery alarm
Action:
The UPS continues to run on battery power until the battery is completely discharged (or until utility
power is restored), unless the shutdown parameters specify to turn off both the system and the UPS.
On boost alarm
Possible Cause:
The input voltage is too low for the UPS. The UPS boosts the voltage up to acceptable
limits.
Action:
For information on Boost mode, refer to the UPS documentation.
On buck alarm
Possible Cause:
The input voltage is too high for the UPS. The UPS bucks the voltage down to acceptable
limits.
Action:
For information on Buck mode, refer to the UPS documentation.
Operating system firewall prevents management
module functionality
Symptom:
The management module does not connect with the agent or browser.
Action:
Follow the instructions in the operating system documentation to disable the firewall or to keep the
firewall enabled with port 3573 open.
Overload alarm
Possible Cause:
The device load has exceeded the UPS power rating.
Action:
Verify all equipment is drawing within the rated requirements. If necessary, reduce the equipment
connected to the UPS. The UPS might need to be reset.
