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HP 6430NX - Compaq Presario - 512 MB RAM, Getting Started

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7–14

Getting Started

Finding Help & Support

Screen is blank.

Monitor connector cable is not 
properly connected to the back 
of the computer.

Inspect the monitor video connector 
for bent pins. If no pins are bent, 
reconnect the monitor connector cable 
on the back of the computer.

Screen saver is enabled.

Press any key or move the mouse 
to make the screen display visible 
again.

Computer is in standby mode. 

Press the Power button to resume from 
standby mode.

Display (Monitor) 

(Continued)

Symptom

Problem

Solution

sa3gsap.book  Page 14  Tuesday, October 22, 2002  1:37 PM

Summary of Contents for 6430NX - Compaq Presario - 512 MB RAM

Page 1: ...00 and 8000 Series Computer This guide helps you get acquainted with the features of your computer and provides solutions to problems Connection locations and system components may vary sa3gsap book Page i Tuesday October 22 2002 1 37 PM ...

Page 2: ...n in this document is provided as is without warranty of any kind including but not limited to the implied warranties of merchantability and fitness for a particular purpose and is subject to change without notice The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional wa...

Page 3: ... Working in Comfort 2 3 3 Using the Computer Using the Diskette Floppy Drive 3 2 Using the Hard Drive 3 3 Using the CD or DVD Drive 3 5 Support for Disc Types 3 7 Using the Combo Drive 3 7 Inserting and Removing a CD or DVD Disc 3 8 Listening to Music 3 9 Playing a Movie 3 10 Creating a CD 3 11 Maintaining the CD or DVD Drive 3 13 Using the DVD Writer Drive 3 13 sa3gsapTOC fm Page iii Tuesday Octo...

Page 4: ... Properties 3 22 Using Speakers 3 23 Using multi channel audio speakers 3 24 Adjusting speaker volume 3 28 Turning Off the Computer 3 29 Printing 3 30 Using the Print Menu 3 30 Saving Energy 3 31 Standby Mode 3 32 Hibernation Mode 3 33 Automatic Standby or Hibernation Mode 3 34 4 Using the Internet The Basics 4 1 What Is the Internet 4 2 What Is a Hyperlink 4 2 Web Browsers 4 3 E mail 4 3 Content ...

Page 5: ...tem Restore 6 2 Application Recovery 6 3 System Recovery 6 4 Using Compaq Recovery CD Creator 6 7 System Recovery Using Recovery CDs 6 9 7 Finding Help Support Integrated Help Tool 7 2 Online Service and Support 7 2 Preparing to Ship the Computer 7 3 Solving Minor Problems 7 4 8 Upgrading the Computer Preparing the Computer 8 2 Removing or Upgrading a Drive 8 6 Locating Drive Positions 8 7 Removin...

Page 6: ...or Replacing Memory 8 17 Removing a Memory Module 8 18 Replacing or Adding a Memory Module 8 19 Removing or Installing an Expansion Card 8 22 Reassembling the Computer 8 27 Index sa3gsap book Page vi Tuesday October 22 2002 1 37 PM ...

Page 7: ... first point of reference and then refer to the following documents Quick Setup guide Warranty and Support Guide The Compaq Web site provides additional information about your computer For general information about products and services go to http www compaq com athome For answers to computer support questions go to http www compaq com consumersupport sa3gsap book Page 1 Tuesday October 22 2002 1 ...

Page 8: ..._______________________________ Serial Number ______________________________ Date of Purchase ____________________________ Warranty and Support Guide The Warranty and Support Guide describes the Compaq commitment to repair or replace parts during the computer s warranty period and lists important Compaq telephone numbers In the event of a mechanical problem contact Compaq not the retailer who sold...

Page 9: ...ering install any software programs that came on CDs or DVDs included in the computer box select models only Turning On the Computer for the First Time After you ve finished connecting the components of your computer by using the steps illustrated in the Quick Setup guide you re ready to turn on the computer First press the Power button on the monitor Then to turn on the computer press the Power b...

Page 10: ... of the initial setup in some countries regions you are prompted to register the computer with Compaq It s important to register so that you can be notified of changes and updates to the Compaq Presario We recommend that you register the Compaq Presario at this time You can register any of these ways When you first start up your computer follow the onscreen instructions and register as soon as you...

Page 11: ...This program assembles the necessary files and writes the information onto CDs Working in Comfort After assembling your computer but before you begin using it make sure the computer and your work area are properly set up to maintain your comfort and productivity Refer to the printed Safety and Comfort Guide included in your literature pack To use the Compaq Recovery CD Creator program your PC must...

Page 12: ...2 4 Getting Started Setting Up the Computer sa3gsap book Page 4 Tuesday October 22 2002 1 37 PM ...

Page 13: ...ks which perform specific functions You will find information about using applications and Microsoft Windows in the printed manuals and online Help that accompany them For Microsoft Windows you can also press the Internet Help G button on your keyboard to access the built in Help and Support Center This chapter provides introductory information about your computer s hardware For additional details...

Page 14: ... diskette can hold up to 1 44 MB of data Once information is copied onto a diskette it remains until you delete or overwrite it To insert a diskette hold it with the label facing up and the arrow on the diskette pointing toward the drive then gently push the diskette into the drive Inserting and Removing a Diskette 1 2 sa3gsap book Page 2 Tuesday October 22 2002 1 37 PM ...

Page 15: ...stall applications or receive e mail messages and attachments your hard drive storage space diminishes The amount of information you can store on your computer s hard drive depends on the size of the drive so you may want to check the available space before installing an application or copying a large amount of data CAUTION Wait until the diskette drive activity is complete the activity light 2 st...

Page 16: ... button on the Windows taskbar 2 Click My Computer 3 Click the hard disk drive you are checking usually labeled C 4 Notice the amount of free space listed in the Details area and make sure it is enough for your application or data sa3gsap book Page 4 Tuesday October 22 2002 1 37 PM ...

Page 17: ... a DVD RW R drive and a CD RW drive or a DVD ROM and a CD RW drive Optical drives allow you to perform several different activities such as storing information listening to music or viewing and creating movies DVD ROM and DVD RW R drives take longer to begin playback than CD drives because they must determine the type of media being played If any of the drives fails to play a disc check to make su...

Page 18: ...and Actions Allows you to CD ROM CD RW DVD ROM DVD RW R Read CDs CD Rs and CD RWs Read DVDs Read data from CD Listen to music Record music onto a CD Write data to disc for storage View movies Record home videos sa3gsap book Page 6 Tuesday October 22 2002 1 37 PM ...

Page 19: ...combination drive is available on select models only It combines the functions of two drives into one either a DVD RW R drive and a CD RW drive or a DVD ROM and a CD RW drive When you insert a disc into the combo drive the computer automatically detects the type of disc If you insert a software program CD it is available for use If you insert a music CD a window opens for the program that plays CD...

Page 20: ... or DVD disc follow the procedures below To Insert a Disc 1 Press the Load Eject button to open the drive Inserting a CD or DVD disc 2 Carefully lift the disc from the disc case Hold the disc by the edges and the center hole only to avoid touching the surface 3 Place the disc label side facing up into the round area of the tray 4 Press the Load Eject button to close the drive Your computer must be...

Page 21: ... or DVD disc 2 Wait for the disc to start playing automatically If the disc does not play automatically follow the onscreen instructions 3 When you are finished listening press the Load Eject button to eject the CD or DVD from the drive To Adjust the Volume 1 Click the Start button on the Windows taskbar 2 Click Control Panel 3 Click Sounds Speech and Audio Devices 4 Click Adjust the System Volume...

Page 22: ...t a DVD disc 2 Wait for the DVD to start playing automatically If it does not follow these steps a Click the Start button on your Windows desktop b Click All Programs WinDVD and then WinDVD Player c Click the Play button to start the movie 3 Press the Load Eject button to eject the DVD from the drive For best performance close all other programs before playing a DVD movie sa3gsap book Page 10 Tues...

Page 23: ...olders on your hard disk This feature is useful for backing up important files or for sharing data with other people A direct copy of files Write files directly to a CD R and CD RW just like you copy files to a disk drive You can drag and drop files from one drive to another in Windows Explorer A copy of a CD Create an entire copy of a CD or a backup of data files Jewel Case inserts and labels Mak...

Page 24: ...isc if you are going to play it in a CD player CD ROM DVD ROM or DVD RW R drive CD R discs are compatible with more players than are CD RW discs CD RW discs are typically used for making data backups of your personal CDs and computer hard drive CD R and CD RW Disc Comparison Allows you to CD R CD RW Write Record to CD once Write Record to CD multiple times Reuse CD Erase information sa3gsap book P...

Page 25: ...n the panel and controls with a soft dry cloth Never spray cleaning fluids into the drive Unplug the computer if any liquids or objects fall into the drive Using the DVD Writer Drive The DVD Writer drive is a DVD RW R drive available on select models only The DVD Writer drive plays movie DVDs and music CDs reads data CDs and DVDs and records files to DVD RW DVD R CD R and CD RW discs The guide for...

Page 26: ...and quickly release to make screen selections Double click and quickly release to open applications and files 2 Scroll wheel Spin to move backward and forward through a document without having to continuously move the mouse Click to activate autoscroll 3 Right mouse button Click and quickly release to display application menu selections sa3gsap book Page 14 Tuesday October 22 2002 1 37 PM ...

Page 27: ...s the cursor on the Windows desktop Use the mouse to move quickly through a document or Web site Moving through a document or Web site with the scroll wheel is faster than using the scroll bar You can use the scroll wheel to Scroll forward or backward through a document or Web site by turning the scroll wheel forward or backward Autoscroll by pressing down on the scroll wheel until it clicks you w...

Page 28: ...cal mouse plays an important role in tracking the cursor When using the optical mouse Use a mousepad or a white sheet of paper underneath your mouse Using it on a glass or see through surface inhibits the ability of the sensor to track the cursor Avoid using the mouse on a reflective surface such as a mirror or shiny metal disk This may cause tracking problems Some wood grains and grooved surfaces...

Page 29: ...ng section Wireless Mouse on page 7 26 Using the Compaq Keyboards The keyboard has an arrangement of standard keys and special buttons The illustration shows the location of the keys and buttons The number and location of keys or buttons on your keyboard may vary from the illustration A wireless keyboard functions the same as the other keyboard types except it uses a receiver unit to communicate w...

Page 30: ...uick status of your computer and keyboard settings Num Lock Caps Lock and Scroll Lock The wireless keyboard has two additional status lights for indicating a low battery level for the keyboard and mouse 5 Numeric keys Work like a calculator keypad 6 Arrow keys Navigate through games or through a document or Web site These keys allow you to move left right up and down using the keyboard instead of ...

Page 31: ...ork like standard typewriter style keys Keys available in select geographic countries regions Some keyboards may include buttons to adjust speaker volume or put the PC in standby mode Compaq Internet Keyboard Components Continued Several Internet Buttons are programmed to default to an Internet Web site when pressed However until you set up your Internet Service Provider ISP the buttons take you t...

Page 32: ...h provides information about your computer and computer related peripherals as well as access links to online technical support 3 Search Accesses a Web site that helps you locate news and information on the Internet Search for topics including news and information shopping graphics music and video 4 E mail Launches your e mail application 5 Community Launches an online community experience with ch...

Page 33: ...inment news and reviews 7 My Presario PC Takes you to the My Presario Web site 8 Retail Affinity Central Provides an instant connection to your computer store and a variety of leading consumer companies Internet Button functions and icons may vary by model and by country region Internet Buttons Continued sa3gsap book Page 21 Tuesday October 22 2002 1 37 PM ...

Page 34: ... 3 Click Printers and Other Hardware 4 Double click Easy Access Buttons The Easy Access Buttons dialog box displays 5 Click the Help button on the Easy Access Buttons dialog box for instructions Modifying Monitor Display Properties You can modify how information displays on your computer monitor To Modify the Display 1 Click the Start button from the Windows taskbar 2 Click Control Panel 3 Click A...

Page 35: ...re decreases the size of text The stereo speakers set is a left right 2 channel speaker system and may be passive no power button or active power button A multi channel audio speakers system is an active system with more than 2 channels and may include a subwoofer For example a 5 1 speakers system referred to as a 6 channel speakers system uses two front speakers left right two rear speakers left ...

Page 36: ...r to Using multi channel audio speakers on page 3 24 For information on adjusting the sound level refer to Adjusting speaker volume on page 3 28 Using multi channel audio speakers If your PC has multi channel speakers capability select models only you can connect speakers for 4 channel or 6 channel output You must connect your speaker system to the PC and configure the audio for sound output Multi...

Page 37: ...er system to the PC 1 Turn off the PC 2 Connect the three audio cable plugs from the speaker system to the connectors on the back of the PC see the table 3 Turn on the PC 4 Turn on your speaker system 5 Configure the multi channel audio output refer to the next procedure Connect speaker channels plugs To PC back connector Front speakers Audio Line Out lime green Rear speakers Audio Line In blue Ce...

Page 38: ...lti channel audio output for the DVD player 1 Insert a DVD or start InterVideo WinDVD See Playing a Movie on page 3 10 2 Right click anywhere in the WinDVD video window and then click Properties If you do not see Multi channel Sound Manager in the All Programs menu your PC does not have the multi channel option WinDVD is set up for two stereo speaker output In order to hear all speakers on multi c...

Page 39: ...dio Line In and Audio Line Out connectors on the back of the PC To use the back microphone connector you must disconnect your multi channel speakers system and select 2 channel audio setup To change the audio configuration see To configure multi channel audio output for speakers configuration on page 3 26 If you want to play a stereo DVD repeat these steps 1 through 5 and change the audio properti...

Page 40: ...hen double click Sounds and Audio Devices to open the Sounds and Audio Devices Properties window Select the Place volume icon in the taskbar check box Click Apply and then click OK The Volume icon appears in the taskbar Some applications may result in low volume even when the volume knob is turned to its maximum position If this is the case double click the Volume icon on the taskbar and increase ...

Page 41: ...he corner to close this window Turning Off the Computer When you are finished working or playing on the computer it is a good idea to shut down the computer and turn it off You can turn off the computer without pressing any buttons on the computer chassis To Turn Off the Computer 1 Close any open software programs To close programs click the X in the upper right corner of each window 2 Click Start...

Page 42: ... menu This option is available in most applications Using the Print Menu The Print menu is widely used in Windows applications Although different applications may have different Print menu options you can generally Select the printer Choose the page range for example all pages current page range of pages Determine the number of copies Select all odd or even pages in a range For additional informat...

Page 43: ...etting the power management timers You can also determine when your monitor and hard drive turn off Remember the look and feel of the Print dialog box varies from application to application The Microsoft Power Management System included on your computer provides a set of pre set power schemes to assist you with conserving energy You can use the pre set values or set your own as described in Automa...

Page 44: ... faxes to come through to the computer and it enables the PC to automatically retrieve e mail messages and download information from the Internet if you have programmed the computer to do so To Manually Enter Standby Mode 1 Click Start on the taskbar 2 Click Turn Off Computer 3 Click Standby If the computer does not work properly when you wake it from standby reset the computer Press and hold the ...

Page 45: ...1 Click Start on the taskbar 2 Click Turn Off Computer 3 Press the Shift key on the keyboard and click Hibernate 4 When you want to use the computer again after hibernation press the Power button on the front of the PC If the computer does not work properly when you wake it from hibernation restart the computer 1 Click Start on the taskbar 2 Click Turn Off Computer 3 Click Restart If Hibernate is ...

Page 46: ...essary click the check box so that a check appears in it and then click Apply 6 Click the Power Schemes tab to set the timers for standby and or hibernation In the Power Schemes box select a power scheme from the drop down list Choose the timers To turn on auto standby for computer click a time such as After 20 mins in the System standby list To set the timer for auto hibernation click the time to...

Page 47: ...Wide Web and access many other services The Basics Before you begin surfing the Internet ensure that your computer modem phone line or broadband cable is connected as shown in the Quick Setup guide included with your computer Next establish an Internet Service Provider ISP account On certain models Compaq provides a selection of ISPs for you to choose from check your Windows desktop sa3gsap book P...

Page 48: ...wser Millions of documents pictures software files and entertainment files are available on the World Wide Web What Is a Hyperlink Imagine you re reading a newspaper On page 1 you may read something like For more details see page 3 column 2 A hyperlink on a Web page works the same way except that the jump to related information occurs electronically with a single click of the mouse to launch the h...

Page 49: ...ted recently E mail E mail electronic mail allows you to send letters pictures postcards even music and video clips to anyone instantaneously Outlook Express is the e mail program that comes with your computer You can use other e mail programs like AOL and Yahoo Mail if you wish To Set Up Microsoft Outlook Express E mail 1 Press the E mail ƒ button on the keyboard If the Internet Connection Wizard...

Page 50: ...layed 3 If you are prompted for a password type it in 4 Click Remember Password 5 Click OK You are now set up and ready to use e mail To Send an E mail 1 Press the E mail ƒ button on the keyboard 2 Click the New Mail Message icon 1 3 Type the recipient s e mail address in the To box 2 sa3gsap book Page 4 Tuesday October 22 2002 1 37 PM ...

Page 51: ...your message in the message window 4 6 Click Send 5 E mail addresses contain no spaces and have a period after the server name Dashes and underscores may be used Capital letters may be required Confirm e mail addresses with recipients prior to sending sa3gsap book Page 5 Tuesday October 22 2002 1 37 PM ...

Page 52: ...t to the Internet and then open your e mail program and read them 1 Press the E mail ƒ button on the keyboard 2 Click Inbox New messages appear in bold type 3 Double click the message to display the message text 4 Click the Close P button in the upper right corner of the window to close the e mail or press the Delete key on the keyboard to delete the message sa3gsap book Page 6 Tuesday October 22 ...

Page 53: ...ry viewer With Content Advisor you can Control Internet access Set up a password Set up a list of Web sites that people who use your computer cannot view Adjust the type of content people can view with or without your permission To Restrict Internet Content 1 On the Windows desktop click Start and then click Control Panel sa3gsap book Page 7 Tuesday October 22 2002 1 37 PM ...

Page 54: ...he Content tab 1 4 In the Content Advisor area click Enable 2 5 Click Settings and then type your password in the Password box 6 Click a category in the list and then drag the slider to set the limits you want to use 7 Repeat this process for each category you want to limit and then click OK sa3gsap book Page 8 Tuesday October 22 2002 1 37 PM ...

Page 55: ...omputer in good operating condition Routine Maintenance Guidelines Keep the following care guidelines in mind when you are setting up or using your computer Operate the computer on a level surface Make sure you have at least 3 inches 8 cm of space between the back of the unit and any cabinet or wall sa3gsap book Page 1 Tuesday October 22 2002 1 37 PM ...

Page 56: ...puter and keyboard Turn off the computer before you Wipe the exterior with soft damp cloth Clean the air vents Preventive Maintenance Preventive maintenance is essential for keeping your computer in good working condition A few basic tasks include Creating backup files Deleting unwanted files Defragmenting your hard drive Running virus scan software It is recommended that you back up files and def...

Page 57: ... not using To Clean Up the Hard Drive 1 Close all open programs 2 Click the Start button from the Windows taskbar 3 Click My Computer 4 Right click the hard disk drive you want to clean up 5 Click Properties on the pop up menu 6 On the General tab click Disk Cleanup 7 Click the types of files you want to delete 8 Click OK CAUTION You should not delete any unfamiliar files If in doubt do not delete...

Page 58: ...e click the Recycle Bin icon on your Windows desktop 2 On the File menu click Empty Recycle Bin to delete all files 3 Click Yes to confirm the deletion Scanning the Hard Drive You can scan the hard drive to search for and repair errors To Scan the Hard Drive 1 Close all open programs 2 Click the Start button on the Windows taskbar 3 Click My Computer 4 Right click the hard disk drive you want to c...

Page 59: ...ragmenting it regularly Defragmenting moves the files closer together so that the hard drive space is used more effectively To Defragment the Hard Drive 1 Close all open programs 2 Click the Start button on the Windows taskbar 3 Click My Computer 4 Right click the hard disk drive you want to check Your computer may not have defragmenting software installed or may use another type of defragmenter s...

Page 60: ...t your computer immediately while others may activate only if you open a certain file or do not delete them before a certain date Norton AntiVirus is installed on your computer with pre set options that make your computer safe Your computer is scanned for viruses after you enable the Norton AntiVirus application You should take the following precautions to protect your computer Do not open unsolic...

Page 61: ...rams Microsoft System Restore a component of the Windows XP operating system Compaq System Recovery or Compaq Application Recovery WARNING Compaq System Recovery may require the use of recovery CDs Recovery CDs contain a complete image of the original Presario PC hard drive contents Your PC does not include recovery CDs To make your own recovery CDs see Using Compaq Recovery CD Creator on page 6 7...

Page 62: ...omputer settings to a selected restore point without affecting user programs or document files Because it causes fewer changes to your system than Compaq System Recovery try Microsoft System Restore first if the computer allows you to access the program To Use System Restore 1 Close all open programs 2 Click the Start button on the Windows taskbar 3 Click All Programs 4 Click Accessories 5 Click S...

Page 63: ... recovery box appears 6 Click Application Installation or Driver Installation and then click Next 7 Select the driver or application program to install and then click Install 8 Follow the onscreen instructions 9 Repeat steps 7 and 8 to install other drivers or applications Not all models include the Application Recovery program Perform steps 1 through 5 of To Start Application Recovery on page 6 3...

Page 64: ...q Presario System Recovery program as a last resort to reinstall the software When needed you can reinstall the operating system and the application software that was originally installed on your computer at the factory by using the System Recovery program CAUTION Do not skip this last step You must restart the computer when you finish recovering applications or drivers CAUTION The Compaq Presario...

Page 65: ...n page 6 7 If you do not have recovery CDs when you need them you must contact Compaq Support for help To contact Compaq Support see the Warranty and Support Guide included in the computer documentation for the Compaq Customer Care telephone number To Start System Recovery If the Computer Is Responding 1 Click Start on the taskbar 2 Click Turn Off Computer and then click Turn Off 3 Disconnect all ...

Page 66: ...Not Responding 1 If the computer is not responding press and hold the Power button until the computer turns off 2 Disconnect all peripheral devices from the PC except the monitor the keyboard and the mouse 3 Press the Power button to turn on the computer 4 During the startup when the black screen with the Compaq logo appears press the F10 key on the keyboard You have only a few seconds to press th...

Page 67: ... can use this program to make only one set of recovery CDs for your PC The recovery CDs you create can only be used on your PC To use this program your PC must have a CD RW drive or other drive that can write to CDs If necessary purchase a Windows XP compatible CD RW drive from a computer or electronic store The number of CDs in the recovery set depends on your PC model The program tells you the n...

Page 68: ... the taskbar 3 Choose All Programs 4 Choose Compaq 5 Click Compaq Recovery CD Creator The creator box appears 6 Follow the onscreen instructions Label each CD disc as they finish 7 Store the recovery CDs in a safe place for future use If you quit the process when it is in the middle of creating a CD before it has been completely written and verified when you resume the Recovery CD Creator program ...

Page 69: ...o home PC The recovery CDs can install the operating system and software on your computer hard disk drive if the software becomes corrupted or is accidentally erased The recovery CDs provide two recovery options Standard Recovery This is a non destructive recovery for recovering factory shipped programs drivers and the operating system without affecting any data files that you may have created sin...

Page 70: ...iles that you want to save onto removable media such as CD RW or diskette Remove the backup CD or diskette from the PC 2 Turn off the computer If the computer responds click Start on the taskbar click Turn Off Computer and then click Turn Off Or If the computer does not respond Press and hold the Power button approximately 5 seconds until the computer turns off 3 Disconnect all peripheral devices ...

Page 71: ...7 Press the down arrow key to select Boot Device Priority and then press Enter 8 Change the first boot device to CD ROM by using one of these methods Press the down arrow key to select the CD ROM item Press the plus key to move the CD ROM item up until it is the first item in the list Press the down arrow key to highlight the First Boot Device selection Press the plus key until CD ROM is the selec...

Page 72: ...remaining CDs when directed 12 When the recovery program finishes click Restart to restart the computer 13 Before the computer restarts the CD tray ejects Remove the CD 14 Return the BIOS to the original setting Enter the BIOS setup program during the startup by doing the following When the black screen with the Compaq logo appears press the F1 key on the keyboard until Entering SETUP displays You...

Page 73: ... until Floppy is the selection 18 Press the F10 key to save the changes and exit BIOS 19 With Yes selected press Enter After the computer restarts a series of startup screens appear To proceed with the initial Microsoft Windows setup you must answer a few questions onscreen 20 Complete the registration process and then reconnect all peripheral devices 21 Reinstall any software you installed after ...

Page 74: ...6 14 Getting Started Using Application Recovery and System Recovery sa3gsap book Page 14 Tuesday October 22 2002 1 37 PM ...

Page 75: ...n check the following resources for answers Review this chapter Press the Internet Help G button on your keyboard to access the built in Help and Support Center Visit the Help and Support Web site at http www compaq com consumersupport Contact a Compaq Support Specialist at the telephone number listed in the Warranty and Support Guide The Web sites listed in this chapter may be specific to certain...

Page 76: ...aq com consumersupport for rapid access to accurate service and support solutions Whether you are a novice or a technical expert knowledge information and assistance are available when and where you need them Need access to drivers and product documentation Find original product drivers the latest updates and software fixes warranty information and product documentation Join the Compaq Customer Co...

Page 77: ...ched to the chassis Date of purchase Detailed description of your issue or question Preparing to Ship the Computer If you have to ship the computer to Compaq for service follow these guidelines when preparing it for shipment Back up the hard drive Make sure the backup media are not exposed to electrical or magnetic impulses Remove any diskette CD or DVD from the drive and store it separately Inser...

Page 78: ...ing the Internet Help G button on your keyboard You may also find what you need in this troubleshooting section For each situation the Symptom indicates the sign or warning message for the type of problem you are having The Problem identifies one or more reasons why the symptom may have occurred The Solution describes what you should do to try to solve the problem Some of the symptoms listed for c...

Page 79: ... 3 Click the Mute check box to remove the check mark from the box Speakers are turned off If your speakers have a power button check whether it is turned on select models only Speaker cables are not properly connected Turn off your computer using the normal Turn Off Computer procedure and reconnect the speakers Computer is in standby mode Press the Power button to resume from standby mode sa3gsap ...

Page 80: ...facing up The DVD ROM drive takes longer to start because it has to determine the type of media being played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed in this topic CD or DVD disc is dirty Clean the CD or DVD with a CD cleaning kit available from most computer st...

Page 81: ...ck Performance and Maintenance and then click System 3 Click the Hardware tab and then click Device Manager button 4 Click the plus sign next to the CD DVD ROM drives and select the drive you are having a problem with 5 Click Action menu item and select Uninstall 6 Restart your computer and let Windows detect the CD or DVD driver CD ROM CD RW DVD ROM or DVD RW R Drive Continued Symptom Problem Sol...

Page 82: ...isc type or poor quality disc Verify that you are using the correct disc type media for the drive Try a different brand of disc Quality varies widely between manufacturers CD ROM CD RW DVD ROM or DVD RW R Drive Continued Symptom Problem Solution sa3gsap book Page 8 Tuesday October 22 2002 1 37 PM ...

Page 83: ... A icon 3 Select Format from the pop up menu 4 Select the desired options and click Start to begin formatting the diskette Diskette is damaged Replace the diskette with a new one Invalid system disk message is displayed A diskette has been left in the drive When drive activity stops remove the diskette and press the Spacebar The computer should start up Diskette error has occurred Restart your com...

Page 84: ...nty and Support Guide for details Diskette drive cannot save information to the diskette Diskette is full or the file is too big Use another diskette or compress the file to reduce the size Diskette is write protected Slide the write protection tab to the unlocked position on the diskette File Save command not properly executed When saving information to the diskette drive verify that you are usin...

Page 85: ... formatted To format the diskette 1 On the Windows desktop click Start and then click My Computer 2 Right click the 3 Floppy A icon 3 Select Format from the pop up menu 4 Select the desired options and click Start Diskette Floppy Drive Continued Symptom Problem Solution sa3gsap book Page 11 Tuesday October 22 2002 1 37 PM ...

Page 86: ...nd click Start to begin formatting the diskette Diskette drive has failed Press the Help G button on the keyboard to access the Compaq Help Support Center or refer to the Warranty and Support Guide for details Drive not found Internal cable is loose Press the Help G button on the keyboard to access the Compaq Help Support Center or refer to the Warranty and Support Guide for details Diskette Flopp...

Page 87: ...the common causes and solutions listed in this table Screen is blank and monitor power light is not lit Monitor power cable is not connected to the monitor or to the wall outlet Reconnect the power plug on the back of the monitor and on the wall outlet Monitor is not turned on Press the Power button on the front of the monitor sa3gsap book Page 13 Tuesday October 22 2002 1 37 PM ...

Page 88: ... bent pins If no pins are bent reconnect the monitor connector cable on the back of the computer Screen saver is enabled Press any key or move the mouse to make the screen display visible again Computer is in standby mode Press the Power button to resume from standby mode Display Monitor Continued Symptom Problem Solution sa3gsap book Page 14 Tuesday October 22 2002 1 37 PM ...

Page 89: ...he program that is not responding and click End Task Or Attempt the normal Windows Turn Off Computer procedure If this fails press the Power button for 4 or more seconds to turn off the power To restart your computer press the Power button again Hard drive error message is displayed Part of hard drive has failed or is about to fail Press the Help G button on the keyboard to access the Help and Sup...

Page 90: ...Web site Alternatively you may need an updated driver for Windows XP Contact the device vendor directly for an update Device is not seated or connected properly Ensure that the device is properly and securely connected and that the pins in the connector are not bent down Cable s of new external device are loose or power cables are unplugged Ensure that all cables are properly and securely connecte...

Page 91: ...accept them Restart the computer and follow the instructions for accepting the changes A Plug and Play board may not automatically configure when added if the default configuration conflicts with other devices Deselect the automatic settings in the operating system for the board and choose a basic configuration that doesn t cause a resource conflict You can also use Computer Setup to reconfigure o...

Page 92: ...rnet settings or contact your ISP for assistance Modem is not set up properly Reconnect the modem verifying connections telephone line to telephone for external phone sets and telephone line to wall jack from computer to wall Web browser is not set up properly Verify that the Web browser is installed and set up to work with your ISP sa3gsap book Page 18 Tuesday October 22 2002 1 37 PM ...

Page 93: ...automatically start Internet programs You must log in to your ISP before some programs will start Log in to your ISP and launch the desired program Internet Access Continued Symptom Problem Solution sa3gsap book Page 19 Tuesday October 22 2002 1 37 PM ...

Page 94: ...Printers and Other Hardware 3 Click Phone and Modem Options 4 Select the Modems tab and then click the Properties button 5 Under Device status verify the modem is working properly 6 Under Device usage verify the modem is enabled 7 If there are further problems click the Troubleshoot button and follow the onscreen instructions Internet Access Continued Symptom Problem Solution sa3gsap book Page 20 ...

Page 95: ...omputer 3 Select Turn Off 4 After the shutdown is complete reconnect the keyboard to the back of your computer and restart your computer Program in use has stopped responding to commands Shut down your computer using the mouse If your mouse cannot activate a shutdown refer to the solution Shut down your computer using the keyboard on page 7 23 Keyboard is damaged Refer to the Warranty and Support ...

Page 96: ...r is not detected Keyboard batteries are low or empty Replace the two AA Alkaline batteries in the wireless keyboard by following the instructions provided with the keyboard Wireless keyboard works intermittently or not at all There is an ID conflict with another wireless device Change the ID channel by pressing the connect button on the wireless keyboard Keyboard and Scroll Mouse Continued Sympto...

Page 97: ...n arrow key to select Turn Off Computer and then press the Enter key 3 Use the up or down arrow key to select the Turn Off option and then press the Enter key 4 After the shutdown is complete plug the mouse connector into the back of your computer and restart your computer Program in use has stopped responding to commands Shut down your computer using the keyboard as described above Keyboard and S...

Page 98: ... is dirty Remove roller ball cover from bottom of mouse and clean with mouse cleaning kit available from most computer stores Mouse needs repair See the Warranty and Support Guide for details Keyboard and Scroll Mouse Continued Symptom Problem Solution sa3gsap book Page 24 Tuesday October 22 2002 1 37 PM ...

Page 99: ...e to your computer The mouse cable goes into the computer s PS 2 port Mouse does not track cursor well The optical sensor uses the pattern of the surface to track the position of the cursor Reflective surfaces grooved surfaced glass or other see through surfaces inhibit the ability of the sensor to track the cursor Place the mouse on a mousepad or white sheet of paper sa3gsap book Page 25 Tuesday ...

Page 100: ...ently or not at all There is an ID conflict with another wireless device Change the ID channel by pressing the connect button on the wireless mouse Mouse does not track cursor well The optical sensor uses the pattern of the surface to track the position of the cursor Reflective surfaces grooved surfaced glass or other see through surfaces inhibit the ability of the sensor to track the cursor Place...

Page 101: ...desired task Close all open programs and then try desired task again Or Restart your computer 1 On the Windows desktop click the Start button 2 Click Turn Off Computer 3 Select Restart Or 1 Press the Help G button 2 Select Adjust your startup resources to improve performance or Improve your hard drive performance 3 Follow the onscreen instructions sa3gsap book Page 27 Tuesday October 22 2002 1 37 ...

Page 102: ...tch is not in the proper position for your country region 115V 230V Set the line voltage selection switch to the correct setting for your country region or call Compaq Technical Support for assistance Refer to the Warranty and Support Guide for details Wall outlet is defective Test the outlet by connecting a different electrical device to the outlet System files may have been damaged Restore the s...

Page 103: ...s damaged Refer to the Warranty and Support Guide for details Drive power data or power supply cables may not be properly connected Reseat drive power data and power supply cables See Chapter 8 Upgrading the Computer for instructions Computer appears locked up and won t turn off when the power button is pressed Software control of the power switch is not functional Press and hold the Power button ...

Page 104: ...cked and internal fan is running The unit temperature was exceeded because the computer was functioning with the cover or access panel removed Replace cover or access panel and let the computer cool down before attempting to turn on power to the computer Processor or system fan has failed Refer to the Warranty and Support Guide for details Power Continued Symptom Problem Solution sa3gsap book Page...

Page 105: ... Battery life is approximately 3 5 years First reset the date and time in your operating system If the problem persists replace the RTC battery Refer to the Warranty and Support Guide for details Printer problems Printer will not print If you encounter printer problems refer to the documentation that came with your printer sa3gsap book Page 31 Tuesday October 22 2002 1 37 PM ...

Page 106: ...ess the Help G button on the keyboard to access the Help and Support Center and select Undo harmful or unintended changes to your system Software being used is not Microsoft certified for your version of Windows Verify that the software is certified by Microsoft for your version of Windows see program packaging for this information Miscellaneous Continued Symptom Problem Solution sa3gsap book Page...

Page 107: ... several components in your computer This chapter describes procedures for accessing the internal parts of the computer and installing components The procedures for the 6000 and 8000 models are the same except where noted sa3gsap book Page 1 Tuesday October 22 2002 1 37 PM ...

Page 108: ...Off Computer The Turn Off Computer dialog box displays Click Turn Off to turn the computer off 3 Disconnect the modem phone cable if present 4 Disconnect the power cord from the electrical outlet 1 and then from the computer 2 Disconnecting the Power Cord CAUTION Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure t...

Page 109: ...l to the computer chassis Slide the access panel back 2 about 1 inch 2 5 cm and then lift it up and off the unit Removing the Computer Access Panel on the 6000 model WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching WARNING Beware of sharp...

Page 110: ...your computer model To remove the front bezel from the 6000 model gently pry the top section 1 of the bezel away from the chassis On the inside of the front bezel press the center two tabs not the bottom tabs to release the bezel and then pull it from the chassis 2 Removing the Front Bezel from the 6000 model sa3gsap book Page 4 Tuesday October 22 2002 1 37 PM ...

Page 111: ...o remove the front bezel from the 8000 model push up on the two release tabs 1 and then rotate the front bezel away from the chassis to release it 2 Removing the Front Bezel from the 8000 model sa3gsap book Page 5 Tuesday October 22 2002 1 37 PM ...

Page 112: ...placing or upgrading your storage drives You will need a Torx or flathead screwdriver to replace any of the drives CAUTION Make sure you back up your personal files on the hard drive to an external storage device such as a CD before removing the hard drive Failure to do so will result in data loss After replacing the hard drive you need to run System Recovery CDs to load the Compaq factory install...

Page 113: ...nt to remove See Locating Drive Positions on page 8 7 for details 2 Complete the procedure described in Preparing the Computer on page 8 2 1 Optical drive may be a CD ROM CD RW DVD ROM or DVD RW R drive 2 Second optical drive may be a DVD ROM DVD RW R CD ROM or CD RW drive 3 Diskette drive 4 Hard drive sa3gsap book Page 7 Tuesday October 22 2002 1 37 PM ...

Page 114: ...cable 2 from the back of the drive you want to remove as indicated in the following illustrations Use a gentle rocking motion Some units may have a sound cable If so disconnect the sound cable 3 Disconnecting the Optical Drive Cables sa3gsap book Page 8 Tuesday October 22 2002 1 37 PM ...

Page 115: ...Getting Started 8 9 Upgrading the Computer Disconnecting the Diskette Floppy Drive Cables Disconnecting the Hard Drive Cables sa3gsap book Page 9 Tuesday October 22 2002 1 37 PM ...

Page 116: ...se a drive from the chassis of the 6000 model lift the release tab 1 on the latch drive bracket of the drive you want to remove and then slide the drive from its drive bay 2 The latch drive bracket secures the drives in their respective positions in the chassis Removing a Drive from the 6000 model sa3gsap book Page 10 Tuesday October 22 2002 1 37 PM ...

Page 117: ...replacing the old drive with a new drive remove the four screws 3 two on each side from the old drive You need these screws to install the new drive If you have the 6000 model you are finished with the task of removing a drive from the chassis If you have the 8000 model and you removed either a hard drive or an optical drive you are also finished with this task If you have the 8000 model and you r...

Page 118: ...ove the drive bezel 2 Remove the two sets of screws 3 left and right side that secure the drive to the drive adapter Lift the diskette drive out of the drive adapter 4 Ensure that the guide screws 5 left and right side are left in the drive adapter Removing a Floppy Drive from the Drive Adapter on the 8000 model sa3gsap book Page 12 Tuesday October 22 2002 1 37 PM ...

Page 119: ...dapter on page 8 16 If you are replacing or adding any drive other than a diskette drive on the 8000 model begin with step 1 in the following instructions To Replace or Add a Drive 1 Install four guide screws on the sides of the drive two on each side The screws help guide the drive into its proper position in the bay When replacing a drive on either the 6000 and 8000 model place the screws that y...

Page 120: ...uide screws with the guide slots until it snaps into place Sliding the Drive into the Drive Bay on the 6000 8000 6000 shown 3 Reconnect the power and data cables to your drive as indicated in the following illustrations Reconnecting the Diskette Drive Cables sa3gsap book Page 14 Tuesday October 22 2002 1 37 PM ...

Page 121: ...ing the Computer Reconnecting the Hard Drive Cables Reconnecting the Optical Drive Cables An optical drive for the 8000 model may include a sound cable Connect this cable also sa3gsap book Page 15 Tuesday October 22 2002 1 37 PM ...

Page 122: ...ur hard drive Reassembling the Diskette Adapter On the 8000 model the diskette drive is enclosed in an adapter The 6000 model does not need an adapter To replace or add a new diskette drive to the 8000 model you need to reassemble the adapter around the diskette drive 1 Lower the diskette drive into the adapter 1 Ensure that the holes are aligned and reinstall the screws 2 that secure the diskette...

Page 123: ...rading or Replacing Memory Your computer comes with random access memory RAM which temporarily stores data and instructions on your computer You can install memory expansion modules in the memory expansion slots in the computer The procedures for upgrading or replacing these modules are the same for the 6000 and 8000 models sa3gsap book Page 17 Tuesday October 22 2002 1 37 PM ...

Page 124: ...ide your computer See the following illustration for the location of the memory modules 1 memory slots 2 and release latches 3 on the system board Locating the Memory Module CAUTION When handling a memory module be careful not to touch any of the contacts Doing so may damage the module The location and number of memory modules may vary slightly by model sa3gsap book Page 18 Tuesday October 22 2002...

Page 125: ...e Upgrade the memory in your computer with memory of the same type and speed as the memory originally installed in your computer You can find out exactly what type of memory is in your computer at the http www compaq com athome memory Web site not available in all languages CAUTION When handling a memory module be careful not to touch any of the contacts Doing so may damage the module sa3gsap book...

Page 126: ...If you are replacing a memory module put the new memory module in the same memory slot from which the old memory was removed If you are adding a memory module install the new module into the socket nearest the preinstalled module and install additional modules in the next available sockets sa3gsap book Page 20 Tuesday October 22 2002 1 37 PM ...

Page 127: ...ot ensuring that the latches 2 on both ends snap into place Installing a Memory Module 3 Complete the procedure described in Reassembling the Computer on page 8 27 of this guide If a blank screen is displayed after replacing or adding a memory module the memory is installed incorrectly or it is the wrong type of memory Remove and reinstall the memory module sa3gsap book Page 21 Tuesday October 22 ...

Page 128: ...everal expansion slots that can be used to add components to your computer Component configurations vary by model Expansion cards you can replace or add to your computer include Modem Network Interface Card NIC Graphics Card Sound Card FireWire Auxiliary Card A Phillips screwdriver is needed to remove replace or add an expansion card sa3gsap book Page 22 Tuesday October 22 2002 1 37 PM ...

Page 129: ... 6000 model continue to step 2 To remove an expansion card from the 8000 model skip to step 3 2 On the 6000 model on the rear of the computer an expansion bracket cover secures the expansion slots To remove this cover remove the screw from the bracket cover 1 and then remove the expansion bracket cover 2 Removing the Screw and Expansion Bracket Cover on the 6000 sa3gsap book Page 23 Tuesday Octobe...

Page 130: ...5 4 On the 8000 model remove the screw that secures the expansion card to the chassis 5 Remove the expansion card from either a 6000 or 8000 model by holding the card at each end and carefully rocking it back and forth until the connectors pull free from the socket Be sure not to scrape the card against the other components Removing an Expansion Card on the 6000 8000 6000 shown sa3gsap book Page 2...

Page 131: ...xpansion Card 1 If you are replacing or adding a new expansion card either the 6000 or 8000 model align the edge of the expansion card with the slot on the chassis and gently but firmly press the card straight down into the expansion slot The whole connector should be seated properly in the expansion slot Replacing or Adding an Expansion Card on the 6000 8000 6000 shown If you have an 8000 model c...

Page 132: ...the anti static packaging that contained your new card If you have a 6000 model continue to step 4 If you have an 8000 model skip to step 5 4 For the 6000 model replace the expansion cover bracket 1 and screw 2 Replacing the Expansion Bracket Cover on the 6000 model 5 For both the 6000 and 8000 models complete the procedure described in Reassembling the Computer on page 8 27 sa3gsap book Page 26 T...

Page 133: ...bezel on the 6000 model position the chassis in the upright position At an angle align the top of the front bezel with the top slots of the chassis 1 so that the front bezel hooks onto the chassis and then press the bottom end of the bezel to the chassis until it snaps into place 2 Replacing the Front Bezel on the 6000 model sa3gsap book Page 27 Tuesday October 22 2002 1 37 PM ...

Page 134: ...he chassis on the side with the open side up Place the front bezel in the correct position Ensure the slots 2 are aligned correctly and rotate the bezel toward the chassis 1 until it snaps into place Replacing the Front Bezel on the 8000 model sa3gsap book Page 28 Tuesday October 22 2002 1 37 PM ...

Page 135: ...roper position on the chassis and slide it into place 1 Ensure that the hole for the thumbscrew s aligns with the hole in the chassis 2 and replace the thumbscrew s Replacing the Side Access Panel on the 6000 model Replacing the Side Access Panel on the 8000 model sa3gsap book Page 29 Tuesday October 22 2002 1 37 PM ...

Page 136: ...ct the modem phone cable if present 5 Reconnect all peripheral devices to the computer 6 Turn on the computer by pressing the Power button WARNING To reduce the risk of electrical shock fire or damage to the equipment do not plug telecommunications or telephone connectors into the network interface card NIC sometimes labeled as an Ethernet connector sa3gsap book Page 30 Tuesday October 22 2002 1 3...

Page 137: ... using 6 1 arrow keys 3 18 audio CD creating 3 11 audio troubleshooting 7 5 autoscrolling 3 15 C CD CD R and CD RW disc comparison 3 12 creating 3 11 CD drive capabilities 3 6 CD RW drive capabilities 3 11 inserting a disc 3 8 installation 8 6 location 8 7 maintaining 3 13 removing a disc 3 9 troubleshooting 7 6 using 3 5 combo drive using 3 7 sa3gsap book Page 1 Tuesday October 22 2002 1 37 PM ...

Page 138: ...e electrostatic 8 2 diskette drive installation 8 6 location 8 7 reassembling the adapter 8 16 troubleshooting 7 9 using 3 2 diskette drive cables disconnecting 8 9 reconnecting 8 14 display troubleshooting 7 13 documentation 1 1 drive locations 8 7 drive lock 8 11 drivers and downloads 7 2 DVD drive capabilities 3 6 inserting a disc 3 8 installation 8 6 location 8 7 maintaining 3 13 removing a di...

Page 139: ... expansion card removing or installing 8 22 expansion slots 8 24 F 5 1 speakers 3 23 floppy drive See diskette drive front bezel removing 6000 8 4 removing 8000 8 5 replacing 6000 8 27 replacing 8000 8 28 function keys 3 18 H hard drive checking space 3 4 cleaning up 5 3 defragmenting 5 5 installation 8 6 location 8 7 scanning 5 4 troubleshooting 7 15 using 3 3 sa3gsap book Page 3 Tuesday October ...

Page 140: ... hibernation mode entering manually 3 33 settings for 3 34 using 3 33 hyperlink 4 2 I infected files 5 6 installation drives 8 7 8 13 memory 8 17 installing expansion card 8 22 upgrades 8 2 Instant Internet button 3 20 Internet access problems 7 18 basics 4 1 controlling access 4 7 hyperlink 4 2 keyboard buttons 3 19 online service and support 7 2 troubleshooting 7 18 using 4 1 Web browsers 4 3 sa...

Page 141: ...ts 3 18 troubleshooting 7 21 using 3 17 L latch drive bracket 8 10 link 4 2 listening to music 3 9 M maintenance preventive 5 2 routine guidelines 5 1 memory installation 8 17 location 8 18 removing 8 18 microphone using with multi channel speakers 3 27 monitor modifying display properties 3 22 troubleshooting 7 13 sa3gsap book Page 5 Tuesday October 22 2002 1 37 PM ...

Page 142: ... using 3 14 wireless 3 17 movie playing a 3 10 Multi channel Sound Manager 3 25 multi channel speakers 3 24 connecting 3 25 selecting 3 26 using a microphone 3 27 multimedia support 3 7 music listening to 3 9 My Presario PC button 3 21 N Norton AntiVirus 5 6 numeric keys 3 18 O online community of users 7 2 service and support 7 2 optical drives disconnecting cables 8 8 reconnecting cables 8 15 us...

Page 143: ...ing 8 30 Power Management System 3 31 power modes hibernation 3 33 standby 3 32 preparing for upgrades 8 2 Presario documentation 1 1 Web site 3 21 printing 3 30 problems solving 7 4 R recovery using 6 1 recovery CDs creating 6 7 making 2 3 using for system recovery 6 9 recycle bin emptying 5 4 registering with Compaq 2 2 removing drives 8 7 expansion card 8 22 sa3gsap book Page 7 Tuesday October ...

Page 144: ...Control 3 29 shipping the computer 7 3 shutting down the computer 3 29 solving minor problems 7 4 sound manager multi channel 3 25 speaker volume adjusting 3 9 3 28 speakers 3 23 multi channel 3 24 standby mode entering manually 3 32 settings for 3 34 using 3 32 support finding 7 1 Web site 7 1 support guide 1 2 system recovery starting 6 4 6 5 6 6 using 6 1 using recovery CDs 6 9 sa3gsap book Pag...

Page 145: ...5 hardware installation 7 16 Internet access 7 18 keyboard 7 21 miscellaneous 7 31 monitor 7 13 optical mouse 7 25 power 7 28 printer 7 31 scroll mouse 7 21 wireless keyboard 7 22 wireless mouse 7 26 turning on the computer 2 1 U upgrading 8 1 V virus protection 5 6 volume adjusting 3 9 3 28 show volume icon on taskbar 3 28 Volume Control settings window 3 29 sa3gsap book Page 9 Tuesday October 22...

Page 146: ...wsers 4 3 Web sites computer support 1 1 My Presario 3 21 products and services 1 1 technical support 7 1 Windows logo keys 3 19 Wireless Easy Access Keyboard 3 17 wireless keyboard troubleshooting 7 22 wireless mouse troubleshooting 7 26 using 3 17 sa3gsap book Page 10 Tuesday October 22 2002 1 37 PM ...

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