E-46
Troubleshooting Guide
(Continued)
Symptom
Check
Solution
Air does not
come out
or
it will not turn on
Is the power plug properly inserted in the outlet?
Insert the power plug properly in the outlet.
Is the breaker switched off?
Switch on breaker.
Did you turn on the “Power” button on the unit?
Press the “Power” button to turn on.
Are the fi lter assembly, deodorizing fi lter, and hu-
midifying fi lter correctly installed in the unit?
Install fi lters correctly in the unit.
(P.E-14 - E-16)
It cannot be
operated
Is the child lock set?
Cancel the setting.
(P.E-25)
Are there any water droplets or dust on the opera-
tion panel?
Wipe off with a soft cloth.
(P.E-6, E-7)
Are you wearing any gloves or have bandages?
Touch it directly.
Are you touching any other buttons?
Touch one at a time.
The operation
stopped
midway
Are there any strong impact or is the unit tilted?
Make sure not to subject the unit to strong impacts.
Or place it in on a stable, even location.
Is it operating in “Absence” or “Eco Saving Opera-
tion” cycle?
Switch to other quick cycles.
(P.E-22, E-23)
The airfl ow rate
does not decrease
even though the
air is clean
Is the airfl ow rate switched?
Touch Airfl ow Level button and select Auto or an-
other airfl ow rate.
(P.E-21)
Is it operating in Humidify or Skin Moist mode?
If the humidity is low, the airfl ow will not decrease.
The airfl ow rate
does not in-
crease
even though
the air is con-
taminated
Is the airfl ow rate switched?
Touch Airfl ow Level button and select Auto or an-
other airfl ow rate.
(P.E-21)
Is the odor sensor opening blocked by dust or any
other objects?
Clean the odor sensor.
(P.E-42)
When the power plug is in the outlet, did the air
around become clean?
Switch the airfl ow rate.
(P.E-21)
Or open a window, unplug the power plug from
the outlet when the surrounding air becomes
clean, and plug it in again after 10 seconds.
(P.E-29)
The air sensor
display color
does not change
from green
Is the unit placed in a location where it cannot be
reached by odors and dust?
Try moving it to another location.
Is the dust sensor dirty?
Clean the dust sensor.
(P.E-42)
Is the odor sensor opening blocked by dust or any
other objects?
Clean the odor sensor.
(P.E-42)
The air sensor
display color
does not change
from red
Is there anything nearby that the odor sensor may detect?
Heating appliances that generate combustion gases
Alcohol, cosmetics, sprays, etc.
The purifi er may detect components of invisible gas that
cannot be cleaned by the fi lter and still continue operating.
Open a window for ventilation.
(P.E-29)
Is the dust sensor dirty?
Clean the dust sensor.
(P.E-42)
Is the odor sensor opening blocked by dust or any
other objects?
Clean the odor sensor.
(P.E-42)
The rear panel
cannot be
attached
The drive connection part does not properly engage
in some cases.
Slowly turn the drive connection part on the rear
panel about 45 degrees to the left or right, and
then attach the panel.
(P.E-15)
Before Requesting Repairs
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