Customer Support
NovAtel Knowledge Base
If you have a technical issue, visit the NovAtel Support page at
. Through the
Support
page, you can contact Customer Support, find papers and tutorials or download current manuals
and the latest firmware.
Before Contacting Customer Support
Before contacting NovAtel Customer Support about a software problem, perform the following steps:
If logging data over an RS-232 serial cable, ensure that the configured baud rate can support the
data bandwidth. NovAtel recommends a minimum baud rate of 230400 bps.
1. Use the Web UI to download the action logs from the internal data storage.
For information about downloading the action logs, refer to
2. Send the data file to NovAtel Customer Support:
3. You can also perform a factory reset of the receiver to clear any unknown settings.
For information about using the LCD UI to perform a factory reset, refer to
A factory reset will erase all user settings. You should know your configuration and
be able to reconfigure the receiver before you perform a factory reset.
If you are having a hardware problem, send a list of the troubleshooting steps taken and the results.
Contact Information
Log a support request with NovAtel Customer Support using one of the following methods:
Log a Case and Search Knowledge
:
Website:
Log a Case, Search Knowledge and View Your Case History
: (login access required)
Web Portal:
https://novatelsupport.force.com/community/login
:
Telephone
:
U.S. and Canada: 1-800-NOVATEL (1-800-668-2835)
International: +1-403-295-4900
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