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Heat & Glo • SUPREME-I30-NZ • 2417-900 Rev. E • 3/18
Initial Break-in Procedure
• The appliance should be run three to four hours
continuously on high.
• Turn the appliance off and allow it to completely cool.
• Remove fixed glass assembly. See Section 12.H.
• Clean fixed glass assembly. See Section 3.
• Replace the fixed glass assembly and run continuously
on high an additional 9 hours.
This cures the materials used to manufacture the fire
-
place.
NOTICE!
Open windows for air circulation during ap
-
pliance break-in.
• Some people could be sensitive to smoke and odors.
• Smoke detectors could activate.
K. After Appliance is Lit
L. Frequently Asked Questions
ISSUE
SOLUTIONS
Condensation on the glass
This is a result of gas combustion and temperature variations. As the appliance warms, this
condensation will disappear.
Blue flames
This is a result of normal operation and the flames will begin to yellow as the appliance is al
-
lowed to burn for 20 to 40 minutes.
Odor from appliance
When first operated, this appliance may release an odor for the first several hours. This is caused
by the curing of the paint and the burning off of any oils remaining from manufacturing. Odor may
also be released from finishing materials and adhesives used around the appliance.
Film on the glass
This is a normal result of the curing process of the paint and logs. Glass should be cleaned
within 3 to 4 hours of initial burning to remove deposits left by oils from the manufacturing
process. A non-abrasive cleaner such as gas fireplace glass cleaner may be necessary. See
your dealer.
Metallic noise
Noise is caused by metal expanding and contracting as it heats up and cools down, similar to
the sound produced by a furnace or heating duct. This noise does not affect the operation or
longevity of the appliance.
Is it normal to see the pilot flame burn
continually?
In an intermittent pilot ignition system (IPI), the pilot flame should turn off when appliance is
turned off. Some optional control systems available with IPI models may allow pilot flame to
remain lit. In a standing pilot system the pilot will always stay on.
