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Heat & Glo • SUPREME-I30-NZ • 2417-900 Rev. E • 3/18
Frequently Asked Questions/Troubleshooting
Symptom
Possible Cause
Corrective Action
Remote control will not transmit
Batteries
Verify batteries are functional and installed correctly.
Remote control is in Child
Lock mode
Disengage Child Lock mode.
Buttons not being pressed
firmly
Press button firmly for one to two seconds to ensure transmis
-
sion to module.
Control module will not take
commands from remote control
Control module is not in
“REMOTE” mode
Ensure module switch is set to REMOTE.
Control module and remote
control are not programmed
to each other
The control module will beep when it successfully receives a
command. If it does not beep, clear module memory and repro-
gram wall switch.
Control module is un-
plugged. In case of power
outage, backup batteries
are depleted or missing
If the transmission indicator comes on when power button is
pressed, verify that the control module is plugged in the fire
-
place power cord located in the controls area. Also verify that
the batteries are installed in the battery pack.
Fan does not turn on when fireplace
is started
Built in time delay
The fireplace must run for three minutes in order for the fan to
engage.
Fan does not turn off when fireplace
turned off
Built in time delay
The fan will run for twelve minutes after the fireplace is turned off.
Fireplace shuts down after extended
periods
Built-in timer
The fireplace will automatically shut down after nine hours of
continuous operation if it does not receive a command from
the remote.
Fireplace is on but will not shut off
with the remote control
External wired wall switch
The fireplace cannot be turned off by remote if an external
wired switch is installed and in the ON position. Turn external
wall switch to OFF.
Remote control or control
module failure
At control module, turn off fireplace by sliding the ON/OFF/RE
-
MOTE switch to OFF. Warning! Risk of Burns! Fireplace is hot.
Use caution when accessing module.
