4. The Haemonetics representative will inform you of what additional
steps need to be taken at this point.
5.
If the disposables have been exposed to blood, you must provide a
detailed description of the problem you experienced. You must also
supply the same information as detailed earlier, i.e., product list
number, lot number, etc. In many situations, you will be asked to
dispose of these goods after reporting the defect.
6. Should Haemonetics request the return of contaminated disposables,
or equipment, the disposables or equipment must be decontaminated
prior to shipment pursuant to those policies and procedures dictated
by the medical facility’s Infection Control Plan, as required by
OSHA’s Bloodborne Pathogens Standard. Repackaging of equipment
or disposables for return to Haemonetics must comply with U.S.
Department of Transportation regulations for interstate shipment of
blood contaminated products.
Warning!
Bloody materials, if returned unwashed, cannot be analyzed and
pose a potentially serious health hazard to individuals involved in
shipping, handling, and testing.
Haemonetics takes pride in manufacturing clean and safe equipment and
disposables for our customers. In the event that there should be any
problems with our product in any way, a toll free product
assistance hot line number has been established to handle customer needs.
A representative may be contacted during business hours, 8:30 a.m. to
5:30 p.m. EST at (800) 356-3506.
8-12
PCS2 Service Manual
Haemonetics
Quality
Program
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