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106

Maintenance & Troubleshooting

Maintenance

To enable EDID auto-detect for a display

1 Right-click the monitor wall background, and then click 

Display Resolution

 on the 

menu.

2 Select the 

Use detected monitor resolution

 check box.

3 Click 

OK

.

Maintenance

Generating a System Snapshot

A system snapshot creates a compressed file that contains information that can be used by 
Technical Support for troubleshooting purposes.

To generate a system snapshot

1 Open XAdmin. See 

Opening XAdmin

 on page 55.

The XAdmin Status and Options page appears.

2 Click  the 

Help & support

 link in the navigation pane.

Summary of Contents for KMV-3901

Page 1: ...Installation Service Manual M866 9900 118 2018 03 02 KMV 3901 KMV 3911 HIGH QUALITY ULTRA FLEXIBLE AND SCALABLE MULTIVIEWER ...

Page 2: ... Valley hereby grants permission and license to owners of Kaleido multiviewers to use their product manuals for their own internal business use Manuals for Grass Valley products may not be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying and recording for any purpose unless specifically authorized in writing by Grass Valley A Grass Valley manual...

Page 3: ...ues DES Une décharge électrostatique peut se produire lorsque des composants électroniques ne sont pas manipulés de manière adéquate ce qui peut entraîner des défaillances intermittentes ou endommager irrémédiablement un circuit électrique Au moment de remplacer une carte dans un châssis prenez toujours les mesures de protection antistatique appropriées Assurez vous que le châssis est relié électr...

Page 4: ...ent immunity EN 61000 4 6 Conducted disturbances immunity EN 61000 4 8 Power frequency magnetic field immunity EN 61000 4 11 Voltage dips short interruptions and voltage variations immunity Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmf...

Page 5: ...Ds 17 USB Connector 17 Bridge Connectors 17 Mechanical Installation of KMV 3901 3911 Cards in the Densité Frame 18 3 Multiviewer Cabling 21 Cabling Diagram 21 Rear Connector Panel 21 Ethernet Port 22 GPI RS 422 Connector 22 HDMI Mosaic Output Connectors 23 HD SDI Monitoring Output Connectors 23 Frame Reference Connection 24 Commissioning the Multiviewer 24 4 Frame Control Panel Operation and IP Ne...

Page 6: ...g Signal Path Viewer 51 Uninstalling Signal Path Viewer 53 Opening XAdmin 55 Connecting to a Multiviewer with a Different XEdit Version from your PC s Version 55 Ways to Access XAdmin 56 Opening XAdmin from a Browser 56 Opening XAdmin from XEdit 57 Registering your Multiviewer s Security Credentials with your Browser 57 Enabling the Compatibility View in Internet Explorer 66 XAdmin Access Control ...

Page 7: ...g the Multiviewer s IP Address and Application Version 104 Changing the Mosaic Output Resolution 104 Enabling EDID Auto Detection from the Monitor Wall 105 Maintenance 106 Generating a System Snapshot 106 Upgrading the Multiviewer 107 Pre upgrade Checklist 107 Upgrade Oveview 108 Upgrading the Multiviewer Using a USB Key 108 Downgrading the Multiviewer System 115 Troubleshooting 115 Troubleshootin...

Page 8: ... Performance 133 Electrical 133 Multiviewer Integration with other Systems and Equipment 133 Optional Drivers for Controlling Routing Devices from the Multiviewer 133 Optional Drivers for Controlling Tally Interface Devices from the Multiviewer 135 Optional Drivers for Timers 135 Built in Communications Protocols 135 Contact Us 138 ...

Page 9: ... model s features the KMV 3911 supports up to two HD SDI monitoring outputs Related Documentation Use the following related documentation to configure the multiviewer and to better understand the features available with this multiviewer You can obtain the latest product documentation from the Documentation Library section of Grass Valley s website www grassvalley com docs multiviewers Document Num...

Page 10: ... certain other requirements and limitations may be in effect see Upgrading the Multiviewer on page 107 for more information To upgrade a multiviewer see Upgrading the Multiviewer on page 107 Whenever possible upgrade the multiviewer to use the latest Kaleido Software version to take advantage of the latest bug fixes and stability enhancements See the Kaleido Software Release Notes for more informa...

Page 11: ...lity based on award winning Kaleido technology with all essential display elements for production Choice of single multiviewer output per card with up to 8 pictures or dual quad split displays The KMV 3911 supports up to two HD SDI monitoring outputs one associated with Head1 and one with Head2 if enabled with embedded audio Router Integration Tight integration with NVISION and third party routers...

Page 12: ...be installed in a 3RU frame with other Densité Series cards such as signal processors and DAs for maximum space and cost effectiveness Functional Block Diagram The following block diagram shows the functionality of the KMV 3911 Except for the HD SDI monitoring outputs the same diagram applies to the earlier KMV 3901 models Functional block diagram of the KMV 3911 ...

Page 13: ...with HD SDI monitoring output option only The Kaleido Multiviewers Documentation Resource Guide which provides instructions on how to access the documentation you need to install and use your new multiviewer See Related Documentation on page 9 In addition to the above you will need the following not supplied Up to 2 displays A dedicated 100Base T Ethernet switch with enough ports for the KMV 3901 ...

Page 14: ...0 C or standard HDMI cables non locking Video cables Standard coaxial cables with BNC connectors Notes On all Kaleido multiviewers the network adapters are set to auto negotiate By default the connection speed and duplex mode will be set automatically based on the corresponding port settings on the switch If you have two displays make sure the HDMI connectors on the multiviewer side have the same ...

Page 15: ... the front access door of the Densité frame This multi color LED indicates the status of the KMV 3901 3911 by color and by flashing steady illumination 2 1 3 4 5 6 7 8 CPU Status LED Power LED Boot LED Bridge connector Select button Status LED Other Side of Board SDI LEDs USB connector other side of board Bridge connector Status LED Color Meaning Green Normal Flashing orange Booting or the card is...

Page 16: ... page 27 for details CPU Status LED Monitors the status of the CPU operation Boot LED Monitors the status of the system firmware Power LED Monitors the status of the power on board the KMV 3901 3911 card CPU Status LED Color Meaning Green OK Red CPU kernel error Flashing red Upgrading Boot LED Color Meaning Flashing green System OK heartbeat signal Steady red Beginning of start up process normal C...

Page 17: ...issing the confirmation message that appears at the end of the upgrade process Refer to the Kaleido Software User s Manual for details See Related Documentation on page 9 Bridge Connectors The bridge connectors are accessible when the front panel of the Densité frame is open They are used to interconnect two adjacent KMV 3901 3911 cards by using a cascade bridge Grass Valley part no KMV 3901 8XN B...

Page 18: ... 15 Once the startup has completed the Status LED should be red steady because the card is not connected to the network yet IMPORTANT Keep the KMV 3901 3911 offline at initial setup to avoid conflicts Before powering up the Densité housing frame make sure none of the KMV 3901 3911multiviewer cards it contains are connected to the network to avoid IP address conflicts during initial physical setup ...

Page 19: ...different resolution see Changing the Mosaic Output Resolution on page 104 for detailed instructions 4 Connect one or more video sources to your multiviewer s inputs see Cabling Diagram on page 21 5 Check that all SDI LEDs associated with the connected video inputs are green See SDI LEDs on page 17 Notes The Kaleido RCP2 is an optional device and may not have been shipped with your KMV 3901 3911 s...

Page 20: ...20 Installation Mechanical Installation of KMV 3901 3911 Cards in the Densité Frame ...

Page 21: ...e of 8 2 and 8 1 models Two 3G HD SD multiviewer outputs HDMI connectors Optional MV OUT 2 is available only in the case of 4 2 8 2 cards Two HD SDI monitoring outputs DIN 1 0 2 3 connectors Only supported with the KMV 3911 models One DB 26 connector for GPI I O lines 8 in 2 out and RS 422 control Grass Valley s NSH26M wiring terminal adapter can be used to connect the GPI lines to this connector ...

Page 22: ...l result to the card if this occurs KMV 3911 8X2 3DRP rear panel KMV 3901 8X2 3DRP rear panel Ethernet Port The Ethernet port must be configured before it can be used to communicate with the KMV 3901 3911 See Network Settings Panel on page 81 GPI RS 422 Connector The DB 26 GPI connector carries 8 GPI IN and 2 GPI OUT lines plus the RS 422 interface The pinout of this connector is listed below Pin ...

Page 23: ...ure them with a cable wrap threaded through the hole in the bracket HD SDI Monitoring Output Connectors There are two HD SDI monitoring outputs one associated with Head1 and one with Head2 if enabled The HD SDI output resolution depends on the current resolution at the corresponding HDMI output and in the case of a 1080 line resolution on the scan format interlaced progressive configured in XEdit ...

Page 24: ...o the network yet See Card Interfaces on page 15 3 Connect the Kaleido RCP2 and the Audio Bridge Terminal if available to a dedicated 100Base T Ethernet switch see Cabling Diagram on page 21 You can also connect a mouse and a keyboard to your Kaleido RCP2 4 Connect the multiviewer s outputs to your displays See Cabling Diagram on page 21 To change the display resolution see Changing the Mosaic Out...

Page 25: ... Essentials on page 30 Note A reference is optional but if minimal processing delay is required for your monitoring purposes then you must reference your system However if you must monitor 50 Hz input signals on 60 Hz displays or vice versa then do not reference your system Note The KMV 3901 3911 does not support the controller card s second Ethernet port ETHERNET 2 IMPORTANT Make sure to connect ...

Page 26: ...26 Multiviewer Cabling Commissioning the Multiviewer ...

Page 27: ...tal A GPI interface allows remote layout selection The output resolution of the card can be controlled automatically through the EDID interface with the display The RCP 200 advanced remote control panel and the Kaleido RCP2 control panel allow you to perform operations on the monitor wall either by themselves or in association with an external keyboard and a mouse Refer to the RCP 200 Kaleido RCP2...

Page 28: ...s as follows If no controls are operated for 30 seconds the controller reverts to its normal standby status and the selected card s Status LED reverts to its normal operating mode If a parameter was changed on the card but not submitted SEL was not pressed and the 30 second timeout occurs the parameters will be confirmed as if the SEL button had been pressed Local Control Panel Menu Structure and ...

Page 29: ... controller s non volatile memory proceed as follows 1 On the Densité frame s local control panel press the CONTROLLER button See Using the Densité Frame Control Panel on page 27 2 Press the button repeatedly until RESTORE POINTS appears on the display and then press the SEL button 3 Press the button repeatedly until SAVE A CARD appears on the display and then press the SEL button 4 Press the butt...

Page 30: ...ate network mask gateway address and a system name for each multiviewer See Setting the Multiviewer s IP addresses on page 30 Assigning an IP address and specifying the appropriate network mask gateway address to the frame s controller See Setting a Densité CPU ETH2 Controller s IP Address on page 33 Configuring the Kaleido RCP2 if available See Configuring the Kaleido RCP2 on page 97 Setting the ...

Page 31: ...d IP address press SEL to apply your change 5 Press ESC to return to the previous menu level IP ADDRESS EDIT appears on the control panel s display 6 Press the button NETMASK EDIT appears on the control panel s display IMPORTANT Before changing a KMV 3901 3911 multiviewer s IP address you must first make sure that the Densité controller s restore point settings will not prevent you from doing so a...

Page 32: ...his point it is recommended to back up the new configuration to the controller s non volatile memory by saving a restore point 14 On the Densité frame s local control panel press the CONTROLLER button See Using the Densité Frame Control Panel on page 27 15 Press the button repeatedly until RESTORE POINTS appears on the display and then press the SEL button 16 Press the button repeatedly until SAVE...

Page 33: ...the last position if needed and then press SEL once more to save your changes and return to the previous menu level IP ADDRESS appears on the control panel s display 6 Press the button NETWORK MASK appears on the control panel s display 7 Repeat step 4 and step 5 to configure the netmask 8 Once you have set the network mask press the button again GATEWAY appears on the control panel s display 9 Re...

Page 34: ...é CPU ETH2 Controller s IP Address on page 33 XAdmin web interface found under System Configuration Housing frame See Configuring a Multiviewer s IP Settings with XAdmin on page 74 The multiviewer uses an internal clock to keep time A network timeserver can optionally be used to keep the multiviewer s clock synchronized to a network time source using the Network Time Protocol NTP Using NTP synchro...

Page 35: ...CTION appears on the display and then press the SEL button If the control panel s display shows KEEP SETTINGS then the controller configuration will not prevent you from changing your KMV 3901 3911 card s IP address If the control panel s display shows UPDATE SETTINGS navigate to KEEP SETTINGS by pressing the button and then press the SEL button to apply your change 4 Press the CONTROLLER button t...

Page 36: ... 9 for RCP2 protocol 5121 UDP For RCP2 protocol Port Used for Transport Notes 1024 5000a 49152 65535b a For Windows XP and earlier b For Windows 7 and later Java RMI TCP Remote Method Invocation client server communication Dynamic Allocation of ports Required for communication between client and Application Server Port Used for Transport Notes 22 SSH TCP Secure Shell Login is required to login to ...

Page 37: ...This range can be restricted to match specific security requirements A minimum of 4000 ports should be allocated Port Used for Transport Notes 5120 RCP2 TCP Used to listen for Kaleido discovery packets 10000 TCP For RCP2 protocol 10001 TCP For RCP2 protocol 5120 UDP On multicast 230 8 8 9 for RCP2 protocol 5121 UDP For RCP2 protocol 80 HTTP TCP Used by the RCP 200 to obtain information from the mu...

Page 38: ...ternal router via the Nevion Network protocol 5194 TCP Used to control the multiviewer s internal router via the NVEP Router NP0016 protocol 14000 TCP Used to control the multiviewer s internal router via the SAM Snell Pro Bel SW P 08 protocol Driver Port Transport Notes ETL 4000 TCP GVG 7000 Native 12345 TCP NVEP NV9000 NP0017 9193 TCP VikinX Modular 4381 TCP Quintech 9100 TCP Sony HKSPC 12345 TC...

Page 39: ...P address of a KMV 3901 3911 multiviewer associated with a cluster by using the card s control panel on the Densité housing frame or by using the KMV 3901 3911 control panel in iControl is not supported To maintain the integrity of a cluster configuration such changes must be made by using the system configuration features available in XAdmin Port Used for Transport Notes 161 SNMP UDP Used for SNM...

Page 40: ...40 Frame Control Panel Operation and IP Network Setup Network Considerations for a Multiviewer Cluster ...

Page 41: ... Date on page 34 Frame reference configuration if the multiviewer s output is to be referenced See also Genlocking the Multiviewer on page 92 Frame configuration information is found in the GV Node frame s documentation See Related Documentation on page 9 Multiviewer Model Representation in XEdit and XAdmin The name used to represent a multiviewer model is shown in the table below Operating system...

Page 42: ...42 System Configuration XEdit Installation XEdit Installation ...

Page 43: ...he Kaleido Software on the multiviewer the next time you open XEdit your copy of the application will be automatically updated from the multiviewer See Installing XEdit from your Multiviewer s Home Page on page 43 The Router Control Software Single Bus and Matrix View applications also part of the iRouter Router Control Software packaged with iControl Application Servers can be used to control you...

Page 44: ...un the file and you chose to do so navigate to the location were you saved the installer file and open it More security warnings or prompts may appear which you may safely dismiss or accept A window appears showing the download and installation progress At the end of the installation process If you have Windows 7 or Windows 10 shortcuts are added to your desktop and to the Start menu under All Pro...

Page 45: ...e will appear to confirm the font update and instruct you to restart the application Click OK to continue and then open XEdit again by using the shortcut on your desktop in your Apps view Windows 8 1 or Start screen Windows 8 or from the Start menu Windows 7 Windows 10 4 When prompted to specify a database choose one from the Path list or click Browse to navigate to the database you wish to use as...

Page 46: ...lated Documentation on page 9 Note Once it has been installed from the multiviewer XEdit remains on your PC or laptop and can be launched from the shortcut that was added to your desktop Apps view or Start screen see page 44 or from the Start menu Whenever you install a new version of the Kaleido Software on the multiviewer the next time you open XEdit your installed copy of the application will b...

Page 47: ...dit Dynamic Version 7 20 or Later To uninstall XEdit dynamic version 7 20 or later 1 Close all XEdit windows you may have open 2 Locate the Uninstall XEdit shortcut If you have Windows 7 or Windows 10 Open the Start menu click All Programs scroll to the Grass Valley or Miranda Technologies2 folder and then expand the Kaleido folder If you have Windows 8 1 or Windows 8 Switch to the App view or you...

Page 48: ... and type the multiviewer s IP address in the address bar The multiviewer s home page appears 2 Click the Router Control button The browser prompts you to save an executable file to your hard drive Kaleido__RouterControl windows32 online exe3 This file is an online installer which will download Router Control and other companion elements from your multiviewer and install them Some browsers may all...

Page 49: ...Start screen Windows 8 Once the installation has completed the Router Control main application window appears The application automatically connects to your multiviewer The main window lists all logical routers configured within your multiviewer system in addition to the KX Router logical router 4 In Router Control click the router you want to control and then click Open Depending on your Windows ...

Page 50: ...a new version of the Kaleido Software on the multiviewer the next time you open Router Control your installed copy of the application will be automatically updated from the multiviewer Router Control can also connect to other Kaleido multiviewers or iControl Application Servers and control their routers Routers configured within a Kaleido multiviewer system are compatible with the Router Control m...

Page 51: ...install Signal Path Viewer from your multiviewer s home page 1 From a workstation on the same subnet as the multiviewer open a Web browser window and type the multiviewer s IP address in the address bar The multiviewer s home page appears 2 Click Launch the Signal Path Viewer The browser prompts you to save an executable file to your hard drive Kaleido__SignalPathViewer windows32 online exe4 This ...

Page 52: ...ocess If you have Windows 7 or Windows 10 shortcuts are added to your desktop and to the Start menu under All Programs If you have Windows 8 1 or Windows 8 Signal Path Viewer will appear on your desktop in the Apps view with all the other installed applications on your PC Windows 8 1 or in your Start screen Windows 8 Once the installation has completed the Signal Path Viewer panel appears Dependin...

Page 53: ... 3 Click Uninstall Signal Path Viewer An uninstall screen appears Notes Once it has been installed from the multiviewer Signal Path Viewer remains on your PC or laptop and can be launched from the shortcut that was added to your desktop Apps view Start screen see page 52 or from the Start menu Whenever you install a new version of the Kaleido Software on the multiviewer the next time you open Sign...

Page 54: ...54 System Configuration Uninstalling Signal Path Viewer 4 Click Uninstall This removes Signal Path Viewer including all shortcuts and other elements that were installed with it from your system ...

Page 55: ...ber is different between the Kaleido Software version on the multiviewer and the XEdit version on your PC Click Yes to the Software Version Check screen There is a compatibility problem if the major version minor version or both are different between the Kaleido Software version on the multiviewer and the XEdit version on your PC The solution is to downgrade upgrade the XEdit version used on your ...

Page 56: ...nable compatibility view see Enabling the Compatibility View in Internet Explorer on page 66 Opening XAdmin from a Browser To open XAdmin from a browser 1 Open a Web browser window and enter the multiviewer s IP address in the address bar The Kaleido home page appears 2 Click the XAdmin button 3 If you see a security warning or a certificate error message then see Registering your Multiviewer s Se...

Page 57: ...on area on the left side of the page Registering your Multiviewer s Security Credentials with your Browser When you open your multiviewer s home page or try to access XAdmin your browser may report a certificate error Internet Explorer warn you about the site s security certificate Chrome or report an untrusted connection Firefox Follow the appropriate procedure below to register your multiviewer ...

Page 58: ...urity Credentials with your Browser To register your multiviewer s security credentials with Firefox 1 Click I understand the Risks at the bottom of the page The message expands 2 Click Add Exception 3 In Add Security Exception click Confirm Security Exception ...

Page 59: ...hout seeing the warning This will remain effective until the multiviewer s IP address is changed in which case you will need follow the procedure again Suppressing certificate error in Internet Explorer or Chrome The first time you try to access XAdmin in Internet Explorer or Chrome the browser may prompt you to confirm the multiviewer s security credentials ...

Page 60: ...60 System Configuration Registering your Multiviewer s Security Credentials with your Browser Internet Explorer s security warning Chrome s security warning ...

Page 61: ...lorer 1 Click Continue to this website not recommended The address bar now indicates the certificate error 2 Click Certificate error 3 In Untrusted Certificate click View certificates 4 In Certificate click Install Certificate Special notes for Internet Explorer users If you see a blank page instead of XAdmin s Status and Options page then see Enabling the Compatibility View in Internet Explorer o...

Page 62: ...tion Registering your Multiviewer s Security Credentials with your Browser 5 In Certificate Import Wizard click Next 6 In Certificate Import Wizard click Place all certificates in the following store and then click Browse ...

Page 63: ...63 KMV 3901 KMV 3911 Installation Service Manual 7 In Select Certificate Store select Trusted Root Certification Authorities and then click OK 8 Back in Certificate Import Wizard click Next ...

Page 64: ...64 System Configuration Registering your Multiviewer s Security Credentials with your Browser 9 Click Finish A security warning appears ...

Page 65: ...You should now be able to access XAdmin from your multiviewer home page without ever seeing the security warning again unless the multiviewer s IP address is changed in which case you will want to repeat this procedure Special note for Chrome Web browser users This multiviewer currently uses an older version of Java to generate their certificate For this reason every time you open Chrome and try t...

Page 66: ...in s Status and Options page 5 To enable the compatibility view for your multiviewer s XAdmin Web client Click the Compatibility View button at the end of your browser s address bar XAdmin s Status and Options page appears Special note for Chrome Web browser users continued 5 Should this happen with Internet Explorer 11 refer to Fix site display problems with Compatibility View at http windows mic...

Page 67: ...67 KMV 3901 KMV 3911 Installation Service Manual The Compatibility View mode will remain enabled for this multiviewer as long as its IP address does not change ...

Page 68: ...on area on the left side of the page The Access Control page appears 3 Type the password you want to enforce in both the New password and the Confirm boxes The password must contain between 6 and 20 alphanumeric characters or symbols 4 Click Save A confirmation message appears 5 Click OK to close the message window The Apply settings button becomes available 6 Click Apply settings XAdmin must uplo...

Page 69: ...and Options page appears 9 Click Log out when you are ready to close your session A confirmation message appears 10 Click OK The login page appears Only authorized users have access to XAdmin Changing the XAdmin Password To change the password used to prevent access to your multiviewer from XAdmin 1 Open XAdmin See Opening XAdmin on page 55 2 Click Access control in the navigation area on the left...

Page 70: ...confirmation message appears 5 Click OK to close the message window The Apply settings button becomes available 6 Click Apply settings XAdmin must upload the password to the multiviewer for the password change to take effect A progress indicator appears momentarily followed by a confirmation message 7 Click OK The Log in to XAdmin page appears Other XAdmin sessions open against the same multiviewe...

Page 71: ...ss control in the navigation area on the left side of the page The Access Control page appears 3 Click Disable access control A confirmation message appears 4 Click OK to close the message window and then click Apply settings A progress indicator appears momentarily followed by a confirmation message 5 Click OK Unrestricted access to XAdmin is restored for this multiviewer ...

Page 72: ...OK The login page appears Only authorized users have access to XAdmin for this multiviewer Opening Signal Path Viewer To open Signal Path Viewer Double click the Signal Path Viewer shortcut on your desktop The application automatically connects to your multiviewer and the Signal Path Viewer panel appears Note Should you need Signal Path Viewer to connect to a different multiviewer then you must in...

Page 73: ...ignal status indicators You can identify which output card currently assumes the software master role and is thus assigned the multiviewer s IP address by looking for the word master next to the card s identifier for example OUTPUT A master The module status indicator shows whether the card or module is running normally green or in safe mode red The signal status indicators reveals the presence of...

Page 74: ...w For more information about software options see Available Hardware and Software Options on page 100 Configuring a Multiviewer s IP Settings with XAdmin The multiviewer s current date and time are shown below in XAdmin however the date and time settings are configured through the Densité CPU ETH2 controller See Setting the Multiviewer s Time and Date on page 34 To change your system s IP address ...

Page 75: ... 200 4 Enter the appropriate IP information frame or card IP addresses network mask and default gateway By default all network adapters are set to auto negotiate The connection speed and duplex mode will be set automatically based on the corresponding port settings on the associated switch The current speed and link mode are displayed next to Detected link mode for every network adapter 5 Should y...

Page 76: ... take effect A message appears prompting you to reboot the system immediately 9 Click OK If you have changed the multiviewer s IP address you will need to edit the XAdmin URL in your Web browser s address bar in order to log on to the multiviewer again Note Settings cannot be applied to a multiviewer system while an upgrade is in progress If the multiviewer does not reboot after 10 seconds or so t...

Page 77: ...ntation on page 9 In iControl Navigator or iControl Web double click a KMV 3901 3911 icon to open the associated control panel KMV 3901 3911 Service Control Panel in iControl The card type KMV 3901 in this example and the slot number where the card is installed in the Densité frame are indicated in the window s title bar There are three main areas in the KMV 3901 3911 control panel window itself t...

Page 78: ... this area The operating control area contains the main operating controls for managing the KMV 3901 3911 multiviewer s feature set The contents change depending on the button you clicked in the navigation area The five panels are described individually in the following sections Layout Controls Panel below Output Settings Panel on page 79 Network Settings Panel on page 81 Alarm Configuration Panel...

Page 79: ... information on creating rooms and layouts See Related Documentation on page 9 Output Settings Panel Set the resolution of the multiviewer output heads to an appropriate value based on the displays in use If a display uses EDID Extended Display Identification Data to communicate its characteristics to the KMV 3901 3911 multiviewer via the HDMI connector the matching can be done automatically in wh...

Page 80: ...rted Resolution and Refresh Rates Resolution Format name Refresh rates Hz 1280 1024 SXGA 50 00 59 94 1280 1024 BARCO 59 94 1360 768 NEC 50 00 59 94 1480 1200 Christie 50 00 59 94 1600 1200 UXGA 50 00 59 94 1920 1080 Baycat 50 00 59 94 1920 1200 WUXGA 50 00 59 94 Note All KMV 3901 3911 cards within a housing frame must have their output heads configured with the same refresh rate If your frame is r...

Page 81: ...ddress mask and gateway information to configure this KMV 3901 3911 within your Ethernet network Click Apply to set these values into the card or Cancel to leave the original values unchanged Notes These settings applyto the rear panel Ethernet port ofthe KMV 3901 3911 itself not to the Ethernet ports at the back of the Densité controller card The MAC Address is a hard wired attribute of the KMV 3...

Page 82: ...ing of the KMV 3901 3911 to be configured When you click the Alarm config button the panel opens as a separate window which can be resized if needed Status Name The Status Name column lists all the alarms reported by this KMV 3901 3911 multiviewer Next to each alarm name an icon shows the alarm s current status ...

Page 83: ...lumn GSM contribution This column allows you to configure the contribution of each individual alarm to the GSM alarm status associated with this card The GSM is a dynamic register of all iControl system alarms and is also an alarm provider for external applications The possible values for the GSM contribution are related to the overall alarm contribution If the overall alarm contribution is set to...

Page 84: ...here is no Card LED alarm will be Disabled A message prompts you to confirm the action since it will result in changes to the configuration window that cannot readily be undone Copy to other cards Click Copy to other cards to open a window that allows the alarm configuration set for this card to be copied into another KMV 3901 3911 card Select one or more destination cards from the list in the win...

Page 85: ...Key for each The alarm keys are useful for system integration and troubleshooting The file is saved in CSV format OK Apply Cancel Click OK to accept the settings and close the window once the card confirms that there are no errors Click Apply to accept the settings but leave the window open Click Cancel to close the window without applying any changes and leave the previous settings intact ...

Page 86: ... a status icon and text description of the format for each Status of each of the eight GPI inputs and two GPI outputs is also reported as Open or Closed System status is reported at the bottom of the panel Reference status icon and text description FAN status of the on card cooling fan Software version text description ...

Page 87: ...ckground you can type labels and comments that will make this card easier to identify in a complex setup The remaining boxes show manufacturing information about this card Label Type a label to identify this KMV 3901 3911 when it appears in iControl applications Short label Type the shorter label that iControl uses in some cases 8 characters Source ID Type a descriptive name for this KMV 3901 3911...

Page 88: ... Remote system administration Opens the Joining Locators window which lists remote lookup services to which this KMV 3901 3911 is registered Click Add to force the iControl service for this KMV 3901 3911 to register itself on a lookup service by using the following syntax in the Input window jini ip_address where ip_address is the IP address of the server running the lookup service Select one of t...

Page 89: ... appears 3 Click the XAdmin button 4 If you see a security warning or a certificate error message then see Registering your Multiviewer s Security Credentials with your Browser on page 57 5 If the Log in to XAdmin page appears type the password and then click Log in 6 Internet Explorer users If a blank page appears then see Enabling the Compatibility View in Internet Explorer on page 66 The XAdmin...

Page 90: ...network environment it is important to assign each a unique system name so that you can tell them apart for example when using a remote control panel such as the Kaleido RCP2 or RCP 200 Only lower ASCII characters are allowed in the system name Braces and tilde are not allowed 9 Click Save The new settings are saved locally and XAdmin reminds you to click Apply Setting before closing your session ...

Page 91: ...ust restart for changes to the network configuration to take effect A message appears prompting you to restart the system immediately 12 Click OK Note Settings cannot be applied to a multiviewer system while an upgrade is in progress If the multiviewer does not restart after 10 seconds or so try clicking Apply settings again after a minute or two ...

Page 92: ... the card s REFERENCE menu or in iControl from the Input tab on the control panel for this card In the case of a non standard time code for example a count down time code or a time code that includes user bits with date information the time code processing mode must be set to Pass through either from the card s REFERENCE menu or in iControl from the Input tab on the control panel for this card The...

Page 93: ...ur control knobs in the CHANGE area to set the new address The current address is displayed in the CURRENT box for reference and the new address you are setting appears in the MODIFIED box as well as at the controls 6 Press the SAVE control knob to store the new address 7 Repeat from step 4 to configure the NETWORK MASK and GATEWAY settings 8 Press the RESTART control knob to apply the changes The...

Page 94: ...e configured as a cluster and ROOM1 includes displays fed by both multiviewers then both KX1 ROOM1 and KX2 ROOM1 will be listed To determine the one you should select review the following Has the RCP user configuration you want to use been replicated on every member of the cluster RCP Users are not automatically propagated to all multiviewers Before a user can log on to a room associated with a cl...

Page 95: ...ted in step 2 If the room you selected belongs to a cluster system rotate the HEAD knob or touch the DISPLAY SELECT category to display a head view from a different member of the cluster and then touch a monitor The ROUTER SELECT category becomes selected instead of ASSIGN CHANNEL and the right hand screen shows the message prompting you to select a router from the left hand screen prefixed with t...

Page 96: ...ical router In the case of a cluster or cascade system you will also be prompted to select a router the first time to try to assign a source to a monitor located in a part of the layout that belongs to a different member of the cluster or cascade You only need to do this once for every multiviewer that is part of a cluster or cascade To correlate a monitor wall destination in a layout and the corr...

Page 97: ... IP address 10 0 3 191 Assigning a static IP address to the Kaleido RCP2 To assign a static IP address to the Kaleido RCP2 1 Press and hold the ENTER button until the ESC button lights up to display the configuration menu 2 Press the 8 key to move down the list until ETHERNET OPTIONS appears on the LCD display Note The Kaleido RCP2 unit is optional and is not included in the standard KMV 3901 3911...

Page 98: ... access by pressing the 2 key to move up in the list or the 8 key to move down the list 4 When the appropriate room name is highlighted press ENTER to accept the new selection 5 When prompted log on to the selected room See Logging on to the Kaleido RCP2 on page 99 Connecting the Kaleido RCP2 to Other Kaleido Multiviewer Systems The unicast IP feature enables a Kaleido RCP2 to find up to three Kal...

Page 99: ...trolled by a login procedure To log on to a Kaleido multiviewer system from the Kaleido RCP2 1 Press the LOGIN key The following message will appear on the LCD display LOGIN Position Admin 2 Press ENTER to select Admin A message prompting you to enter a password will appear on the LCD display 3 Press ENTER again by default there is no password The message Access granted will appear on the LCD disp...

Page 100: ...uts Additional Inputs KMV 3911 4X1 OPT 4IN KMV 3911 4x1 additional inputs 5 8 license Option Part No Feature Second Head Activation KMV 39N1 NX1 OPT OP2 Output two enabled license SDI Monitoring Output KMV 3911 NX1 OPT SDI O P SDI monitoring output for KMV 3901 3911 1 output KMV 3911 NX2 OPT SDI O P SDI monitoring output for KMV 3901 3911 2 outputs 3Da a After enabling the 3D support option in XAd...

Page 101: ... the entry for the option you want to enable For example to activate the Extraction of CC Subtitling and XDS metadata option CC XDS Option for an input card you would need to locate the appropriate card in XAdmin s Status and Options page expand it and then locate the KXI 16 CC XDS option line 5 Click the Enable button A window appears prompting you for the option key 6 Enter the key for the speci...

Page 102: ...102 System Configuration Enabling Options ...

Page 103: ...onnect the mouse directly to the USB port at the front of the KMV 3901 3911 card 2 Right click anywhere on the monitor wall point to Monitor wall if you clicked a monitor and then click Load layout on the shortcut menu Monitor wall shortcut menu A layout browser appears on the displays associated with the current room 3 Select the layout you wish to load from the list of available layouts for this...

Page 104: ...Resolution To change a display s resolution from the Densité controller s local control panel 1 Press the Select button on the front edge of the KMV 3901 3911 card See Card Interfaces on page 15 The Status LED on the selected card flashes orange and the associated control menu appears on the LCD display of the Densité frame s local control panel See Using the Densité Frame Control Panel on page 27...

Page 105: ...onnector 10 When you are satisfied with the selected output resolution settings press the Select button on the front edge of the KMV 3901 3911 card to exit the control menu Enabling EDID Auto Detection from the Monitor Wall Notes If you do not press any button on the Densité frame local control panel the Densité controller will revert to its normal standby mode and the selected card s Status LED w...

Page 106: ...tected monitor resolution check box 3 Click OK Maintenance Generating a System Snapshot A system snapshot creates a compressed file that contains information that can be used by Technical Support for troubleshooting purposes To generate a system snapshot 1 Open XAdmin See Opening XAdmin on page 55 The XAdmin Status and Options page appears 2 Click the Help support link in the navigation pane ...

Page 107: ...re you have a backup of the current system database so that you can return to the previous Kaleido Software version if necessary Refer to Creating a Backup in the Kaleido Software User s Manual for details See Related Documentation on page 9 Multiviewer requires new restore points saved AFTER controller upgrade If you have upgraded the CPU ETH2 firmware from version 2 1 2 or earlier to version 2 2...

Page 108: ...rt on page 138 If you have a cascade system refer to the Cascade Upgrade section in the Cascade Step by Step Configuration guide for your system see Related Documentation on page 9 You will need a USB key not supplied and a mouse to perform an upgrade of the Kaleido Software system The USB key should be USB2 0 compliant have a capacity of at least 1GB and must be formatted using the FAT32 file sys...

Page 109: ...d with the following Set duration 5 seconds and the alarm will be raised after 5 seconds In this example after the upgrade you should set the Set duration parameter to 15 seconds to maintain the same behavior It is recommended to review and note down the alarm debouncing calibrations prior to the update and to re calibrate the alarm debouncing as needed after the upgrade Upgrading a KMV 3901 3911 ...

Page 110: ...a USB key into one of your PC s USB ports 3 Locate and open the Kaleido Software Upgrade Manager application XUpdate 4 On the startup screen click the appropriate update option for your multiviewer model KMV 3901 3911 update 5 When prompted to select a type of update click Smart update recommended Note If you click Total update no prompt then the update process once initiated cannot be halted This...

Page 111: ...ido Software and Firmware At this point you are ready to upgrade the Kaleido system software and firmware The multiviewer should be powered up with an active monitor wall display You will need access to the monitor wall to observe the progress of the upgrade and you will use a mouse to trigger a system restart from the monitor wall once the upgrade has completed If you have a Kaleido RCP2 make sur...

Page 112: ...med Note You can click the Details button to view more information The button label alternates between Details and Hide Note If nothing happens very that you have loaded onto the USB key the correct Kaleido Software operating system file with the following format kmvos 9 00_build_xxxx os IMPORTANT To cancel the upgrade process you must click to ABORT within 30 seconds During the 30 second countdow...

Page 113: ...or corrupted video on the monitor wall you should now restart your system once more by clicking the Reset button on XAdmin s Status and Options page Verifying the Version Number You can verify the new version number by displaying the dashboard on the monitor wall or by using the control panel on the Densité housing frame see Displaying the System s Version Number for a Kaleido Modular Multiviewer ...

Page 114: ...on Number for a Kaleido Modular Multiviewer To display the system s version number on the Densité control panel 1 Press the Select button on the front edge of the Kaleido Modular card The Status LED on the selected card flashes orange and the associated control menu appears on the display of the Densité frame s local control panel 2 On the local control panel press the button The version of the Ka...

Page 115: ...0 router configuration changes made in Router Manager Configurator are not compatible with earlier versions of the software Downgrading is supported but any change to the router configuration made in Kaleido Software version 4 00 or later will be lost during the downgrade After downgrading any router configuration will have reverted to what it was before the last upgrade To downgrade your multivie...

Page 116: ...de dashboard lower left corner on the Monitor wall Status dashboard messages Message Description Duplicate IP Address Detected Another equipment on the network shares the same IP address as an output card Ethernet Link Down The output card to which this display monitor is connected has lost its network connection Fan Fail One of the input card s fan is running too slow or not at all ...

Page 117: ... Available Hardware and Software Options on page 100 See Grass Valley Technical Support on page 138 Kaleido Software upgrade downgrade has failed A Kaleido Software installation requirement was not observed Review the Kaleido Software Release Notes for information about compatibility requirements limitations known issues and bug fixes for a given software version Confirm that the multiviewer s mem...

Page 118: ...r Schedule this maintenance operation during off hours when the system is not in use if possible as this procedure can cause multiviewer outage In an attempt to restore multiviewer operation and to perform fault isolation procedures you can swap the position of a power supply around in the multiviewer frame to see if normal multiviewer operation can be restored If the frame has an empty power supp...

Page 119: ...he maximum number of inputs that can be displayed to a single head To configure up to three multiviewers as a cascade system you need to physically connect each multiviewer to the next by using cascade bridges Miranda part no KMV 3901 8XN BRIDGE and then connect a display to the appropriate output on the leftmost KMV 3901 3911 card when facing the rear of the Densité frame Remember that this card ...

Page 120: ...rd multiviewer card that is to be part of this KMV 3901 3911 cascade Removing Cascade Bridges If you need to remove cascaded KMV 3901 3911 multiviewer cards from their housing frame you must first disconnect the bridges while leaving the cards properly seated To remove a cascade bridge Carefully pull the cascade bridge straight away from the cards to disengage the connectors Connecting the Display...

Page 121: ... to add to a cascade must have the Kaleido Software version 5 20 or later and all cascade members must have the same version of the software Each multiviewer you wish to add to a cascade must have a unique name Do not change the system name of a multiviewer or its IP address once it has been added to a cascade if other multiviewers in the cascade are offline or otherwise unavailable This would cau...

Page 122: ...lay is assigned heads from the other multiviewers configured as layers by setting the display s Layer 2 head and Layer 3 head properties to match the actual head order in your physical configuration Note The system type is automatically adjusted based on the actual target system Note Each member of a cluster has its own database where both common information about the cluster and information local...

Page 123: ...In the Properties pane its name appears in the Output head box In the case of a cascade with three multiviewers select the first multiviewer i e the one farthest from the monitor wall from the Layer 3 head for cascade configuration list and then select the next multiviewer from the Layer 2 head for cascade configuration list Note If the room does not exist yet create it by adding the appropriate n...

Page 124: ...ll channels from all the multiviewers associated with this cascade room are available When you save a cascade layout any changes are automatically propagated to the other multiviewers in the cascade Repairing a Cascade Configuration While connected in XEdit to a multiviewer that is part of a cascade if you change the system name or IP address of this multiviewer while another cascade member is off...

Page 125: ...ard on the left when looking at the front of the Densité frame then proceeding with the next card on its right and finally the rightmost one if any When you restart one multiviewer at the end of its update process you can start updating the next multiviewer without waiting for the restart to be completed To upgrade a cascade system 1 Copy the upgrade package files to a USB key see Preparing a USB ...

Page 126: ... to restart the multiviewer remotely directly from your Web browser 7 Remove the USB key from the current USB port insert it in any USB port on the next multiviewer and repeat the procedure from step 3 until you have updated all multiviewers in this cascade Firefox users If you see a security warning instead of the home page then see Registering your Multiviewer s Security Credentials with your Br...

Page 127: ...that is had to be forced for some reason you will have to repair the broken cascade see Repairing a Cascade Configuration on page 124 for details Changing a display resolution from the monitor wall menu is not supported and will break the underlying cluster s integrity You must use XEdit to configure the display resolution see Changing Room Display Resolutions in the Kaleido Software User s Manual...

Page 128: ...r that is directly connected to the displays Workaround Use the monitor wall menu In the case of a KMV 3901 3911 cascade room with two heads spanning monitors across the two displays is not supported Working against the same cascade system in concurrent XEdit sessions is not supported EDID auto detection is not supported When configuring a cascade room make sure the Use detected monitor resolution...

Page 129: ...23 98 1080PsF24 1080PsF25 1080PsF29 97 1080p23 98 1080p24 1080p25 1080p29 97 Note The Kaleido Software does not distinguish between 1080PsF25 and 1080i50 and neither between 1080PsF29 97 and 1080i59 94 Both 1080PsF25 and 1080i50 are reported as 1080i50 and both 1080PsF29 97 and 1080i59 94 are reported as 1080i59 94 on the monitor wall and in XAdmin s Status and Options page Return loss 15 dB up to...

Page 130: ...for more information See Related Documentation on page 9 Graphic converted to HD SDI from KXI DVI Bridgea a A Dual Channel DVI to HD Bridge must be connected between the multiviewer and the PC or laptop that provides the graphics to the multiviewer The highest supported resolution is 1600 1200 in 4 3 and 1680 1050 in 16 9 To order this optional device Part No KXI DVI BRIDGE contact your Grass Vall...

Page 131: ...ly 1080p59 94 level A only Note If you configure an HD SDI monitoring output for a 1080p format see page 23 then the multiviewer supports a maximum cable length of 85m 279feet at the video inputs Refer to Configuring the HD SDI Monitoring Output Format in the Setting Up Rooms chapter of the Kaleido Software User s Manual for more information See Related Documentation on page 9 Audio SMPTE 299M lim...

Page 132: ...via DB 26 GPI outputs 2 Description Contact closure to GND Signal Open collector 5 to 12 VDC Contact closure current 50 mA max Reverse voltage 15 Volts max Reverse current 50 mA max V out low 0 6 Volts at 1 5mA Connector Terminal block interface PCB via DB 26 Ethernet 1 Connector RJ 45 Serial port 1 Signal RS 422 SMPTE 207M EBU 3245 Connector Terminal block interface PCB via DB 26 Signal path 8 bi...

Page 133: ... your sales representative for details Quantization 20 24 bits Sampling 48 kHz THD N 80 dB SNR 98 dB Power consumption 24W max Company Protocol Text database download Routers Controllers Datatek D 2815 Control Module Protocol No ETL ETL Matrix Yes ETL Matrix Evertz Quartz Type 1 Yes EQX Grass Valley Miranda Densité Yes HRS 1801 No HCO 1821 HCO 1822 Grass Valley Miranda NVISION NVEP NV9000 Deprecat...

Page 134: ...ers Ethernet Utah Scientific PL 160 PL 320 No AVS 1B RCP 1 No SC 1 SC 2 SC 3 series RCP 3 Yes SC 4 series Ethernet only a Deprecated To be used with legacy configurations only b To be used in most cases Supports native locks and aliases from router provided system controller has NV9000 router control system version 6 0 6 or later c To be used in very specific scenarios involving physical router in...

Page 135: ...trol device or application can control a Kaleido X 7RU or Kaleido X16 multiviewer s internal router module or any multiviewer s logical sources and monitor wall destinations via the KX Router logical router It can also control other logical routers configured within your multiviewer system In the case of the KX Router logical router the device or application must support the NVEP Router NP0016 pro...

Page 136: ...serial and the dedicated port number on the multiviewer in the case of a TCP IP protocol Company Protocol TCP IP port Serial Grass Valley Miranda Kaleido Remote Control Protocol Yes 13000 Yes Grass Valley Miranda NVISION NVEP Router NP0016 Yes 5194 No Nevion Network Electronics Network Compact N A Yes Network Modular Yes 4381 No SAM Snell Pro Bel SW P 08 Yes 14000 Yes SW P 02 Yes 2000 Yes ...

Page 137: ...137 KMV 3901 KMV 3911 Installation Service Manual ...

Page 138: ...btain a local phone number for the support center nearest you consult the Contact Us section of Grass Valley s website www grassvalley com An online form for e mail contact is also available from the website Corporate Head Office Grass Valley 3499 Douglas B Floreani St Laurent Quebec H4S 2C6 Canada Telephone 1 514 333 1772 Fax 1 514 333 9828 www grassvalley com ...

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