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INSTRUCTIONS TO GET REIMBURSED FOR WARRANTY WORK
Your Micro Bird dealer needs to be contacted before making any changes to your
vehicle while it is still covered by warranty. If you attempt to modify the bus
yourself it will void the warranty.
Micro Bird busses are covered by a 1 year limited warranty. To benefit from this
warranty, here are some guidelines which need to be followed for the repairs and claims
to be handled quickly.
*** If you find a missing component in your vehicle, or the location of an item to be
unsatisfactory, the Micro Bird dealer needs to call Micro Bird for parts and/or
instructions before proceeding with any modification.***
1-
The final user of a Micro Bird bus is NOT AUTHORIZED to have work performed
under warranty without authorization from their Micro Bird dealer.
a)
The busses need to be repaired at a Micro Bird dealer. If, for some reason you
cannot get to a Micro Bird dealer, they will authorise the repair at a garage near
you. An estimate will be requested and the detailed invoice will need to be sent to
Micro Bird to be evaluated. The sublet garage needs to contact the Micro Bird
dealer if he is not sure how to handle repairs.
Troubleshooting and diagnosis
time due to a lack of product knowledge is not reimbursed.
b)
If the issue is electrical, the dealer is allowed 1 hour of diagnosis before
contacting Micro Bird for help.
c)
In any situation
, if repair is expected to be over 200$, the dealership will need to
call Micro Bird to get a pre-authorization before repairs. This will give Micro
Bird the opportunity to provide instructions or repair procedures that will enable
the bus to go back on the road quickly and keep repair costs down.
d)
When a claim is submitted by a dealership, they need to provide a detailed
explanation of the complaint, cause and correction as well as pictures if needed to
evaluate and issue a quick reimbursement. Please make sure you have these
available to accelerate process.
2-
In such cases where parts have to be replaced, defective parts need to be kept on
hand until the claim has been paid as we might request them back for expertise.
3-
If the issue is aesthetic or needs to be seen to evaluate and answer a claim, even if the
amount of repairs is very small, pictures will need to be supplied so Micro Bird can
evaluate and advise production or manufacturers of these defect possibilities.
